Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.A valid Odometer Disclosure Statement was not received from the customer until 12/14/This document was required prior to the release of the vehicles titleUpon receipt of the Odometer Disclosure Statement, the title was released to the customer.HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer’s property tax refund in the amount of $has been applied to the outstanding account balanceWe have also applied a 20% goodwill reduction of the excess wear and use fees The customer contacted us on 7/21/and was advised that the total amount due at this time is $ HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer owes a deficiency balance after the GAP proceeds were received After receiving their request, another statement has been mailed to the customerHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.A lien release has been mailed and faxed as requested by the customers on multiple occasions including upon payoff of the account.HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the customer’s account was updated accordingly after receiving the requested documentation regarding the spelling of her nameWithout customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes We sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our original response, Hyundai Motor Finance will not be able to apply for the refund as requested by the customer HMF would like to thank the customer for taking the time to contact us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I was told on Friday that a representative would call me back due to high call volumeNo call was receivedEvery time we called we were hung up on and simply told they would call us backThey never didMy wife called on Monday and was told they would call her back, or she could call back in one hourShe waited over an hour and called back and was finally able to reach an agent to give them the tracking number from western union to process the releaseA step that could and should have been completed on FridayWe had no option to remain on the line, we were talked over and hung up onI am seeking only the storage fees assessed for the weekend and Monday, as this could have easily been solved Friday with enough time for me to pick up my carI paid Friday morning, and called many times only to be told we would receive a call we never actually receivedWe did, however, receive a bill collection call twice on this account on MondayThe account was paid to current on FridayWhy do you force your callers off the line only to never call them back??? This is infuriating, especially as this happens only after you receive your money] Regards, [redacted]

Per our original response, the title was mailed to the primary person on the account at their address on file The complainant is the co-buyer and has a different address We have since provided the complainant with a lien release, which will enable them to obtain title from the DMV Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintPer the customer’s lease agreement, the customer is liable for all fines relating to the VehicleHMF has paid the fine in question and has assessed the amount to the customer’s account per the terms and conditions of the lease agreementThat assessed amount is due on 5/21/ HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our conversation, I have sent a copy of the contract to MsOresic The FedEx tracking number is [redacted] ***

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintPer the terms and conditions of their contract, the customer is responsible for their final invoiceAn end of term invoice was mailed to the customer on 3/30/The credit reporting for the customer’s contract account accurately reflects their payment historyHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer has previously brought this issue to our attention and we are working to resolve the issue caused by the dealership in question On 11/30/2015, document CA was mailed to the customer, which is the affidavit requested by the customer This document can be presented to the issuing department for the tickets in question to dispute the amounts due We are working with the manufacturer to obtain a duplicate Manufacturer Statement of Origin to apply for a new title for the customer’s vehicle There has been no credit damage to the customer as the result of her titling issue HMF will assist the customer with any late fees or penalties, should they be incurred when obtaining the correct registration HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Per the customer’s lease contract, he is responsible for the $disposition fee, as well as any excess wear and use charges and sales taxWe have mailed a copy of the customer’s signed lease contract to the address on file, along with the vehicle inspection report for his review Should the customer require any additional assistance, he may contact our Lease-End Servicing Team at 1-855-463- HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future

We have reviewed the credit reporting for the account a second time and confirmed that it is accurate Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint An update was sent on 1/30/to Equifax, Experian and TransUnion to update the credit reporting for the customer to reflect the account is closed with a zero balance We have confirmed with those bureaus that the account is reflecting Paid/Closed Unfortunately, we are unable to honor the customer’s request to terminate her current lease without penalty She may refer to her contract for potential Early Termination liability HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1- [redacted] , Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint A final invoice has been generated and mailed to the customer Please allow 7-days for it to arrive HMF would like to thank the customer for taking the time to contact us We are committed toWe sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. The excess wear & tear charge was supposed to be reversed. I sent in documentation stating that I returned all necessary keys/fobs/alarms that I was being charged for ($75 for the key and $75 for the alarm fob) totaling $150. I was told I needed to get a letter on letterhead stationary from the dealer to prove I did indeed return everything; I faxed that in. Which would make the $150 reversed leaving the $208.75 I paid going fully to the property tax. Which then the abatement needs to be processed. The abatement for the $208.75 on the property tax which I only leased that car from Jan 1 - Mar 21, 2015. Regards, [redacted] ***

On a leased vehicle, the customer is not the owner of the asset, the finance company is When the vehcile is declared a total loss, the customer is entitled to a refund of certain items paid for at the time of signing (should there be insurance proceeds to cover those items) In this case, the customer has previously been advised of the items she would be receiving a refund for She is not entitled to any additional monies from the insurance proceeds Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAn end of term invoice was mailed to the customer on 5/16/The credit reporting for the customer’s account accurately reflects their payment historyHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hyundai Motor Finance mailed the original title to an address that was not current and Hyundai Motor Finance was well aware of that as they had our correct address for yearsHyundai motor finance sent us multiple mailings at the correct address then happened to send an irreplaceable Title to an old addressHyundai Motor Finance then sent a lien release letter that we have to take to the DMV but when we attempted to, they had spelled my husbands name wrongIt is [redacted] , not [redacted] I had contacted Hyundai before about it and was assured that it only showed misspelled on the website not on any documents Regards, [redacted]