Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The vehicle was purchased by the complainant through an auction where the terms and conditions of the sale are “as is.” The auction is not open to the general public and requires the purchaser to be a registered dealer.Should the complainant have concerns with the terms and conditions of the sale, they would need to contact the auction company that conducted the sale(insert contact info here) HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to usShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint As required by the state of New Jersey, the customer was issued a notice of his Right to Obtain an Independent Appraisal via first class mail on 3/15/HMF did not receive notice from the customer indicating his intent to obtain an independent appraisal within the allotted time framePer the notice provided to the customer, failing to notify HMF within the time allotted will determine the invoice to be final in binding HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintVehicle registration is the customer’s responsibility per their lease agreement HMF forwarded the customer’s registration renewal notice upon receipt on 12/01/Upon customer request, a limited power of attorney was also mailed to the customer on 4/24/HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The copy that was sent by fax was not legible as it is to darkI have called back on several occasions to ask for a lighter copyThe only other one that was sent is also to dark to readThe bank has received the same dark copies that can not be readI have made phone calls in an attempt to get a lighter copy sent asapThis is totally unacceptable customer service and business practice Regards, [redacted]

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, as an indirect automotive finance company, HMF is not related to the dealer, and was not present at the time of the transaction, and did not participate in any of the negotiations therewith As such, if any deal was made between the customer and dealer to cover expenses related to the return of the vehicle, the customer would need to refer to the dealer for further assistance Per the terms and conditions of their contract, the customer is responsible for their final invoiceAn invoice was mailed to the customer at the address on file on 6/28/ Additionally, attempts were made to contact the customer via phone on 8/3/and 8/25/A copy of the inspection report has been mailed to the address on file per the customer’s requestShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Please note that HMF is committed to the accurate reporting of each of its consumer accounts A review of [redacted] ***’s account indicates that the credit reporting accurately reflects [redacted] ***’s payment history HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

We have reviewed the documentation the customer referenced, and per our previous response, after the application of the payment from [redacted] and the pending abatements there is be a remaining balance due of $ This is the remaining balance after applying all payments made by the customerAs such, there is no overage to refund to the customer Nevertheless, based on the concerns raised by the customer, we have elected to waive the remaining $and per the customer’s request will send a letter verifying the account status and credit reporting once the personal property tax abatements have been received and applied to the account Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I did receive my title in the mail with no explaination or phone call or anything about why this may have happenedI am happy that I do have it now but would also love to make sure that none of my information was sent to this other company as wellI don't know why this happened and don't feel very secure about it Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer contacted us on 04/04/2017, regarding her charges for Excess Wear and Use At that time, we reviewed the charges and confirmed that the balance is validHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We have contacted the Boston City Tax Assessor to request an abatementThe customer’s Personal Property Tax balance will be adjusted if/when the abatement we applied for is received from the Boston City Tax Assessor End of Lease Invoices were mailed to the customer on 06/01/and 07/01/ Additionally we have reviewed the customer’s End of Lease Inspection Report and confirmed that the vehicle was returned without its standard Tire InflatorAs such the lessee was billed for the part to be replaced HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our original response, the customer is being charged a Disposition Fee per the terms and conditions of her contract As such, we are unable to waive the fee HMF would like to thank the customer for taking the time to contact us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Per our previous response, we will not be able to provide the customer with any additional discount on her invoice A revised copy was mailed to her at the address on file on 2/15/ Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, our records indicate a payment extension was requested on three separate occasions, 2/12/2018, 3/05/and 3/08/The payment extension was not approved, as the required signed extension agreement was not received within the allotted daysShould the customer still be in need of assistance, they may contact HMF at 800-523- [redacted] to discuss their optionsShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-***, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Our records indicate a payment extension was requested on three separate occasions, 2/12/2018, 3/05/and 3/08/The payment extension was not approved, as the required signed extension agreement was not received within the allotted days Should the customer still be in need of assistance, they may contact HMF at 800-523- [redacted] to discuss their options HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-***, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintPlease note that HMF is committed to the accurate reporting of each of its consumer accounts A review of Ms [redacted] account indicates that the credit reporting accurately reflects Ms [redacted] payment historyHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer’s vehicle was repossessed due to delinquency, which resulted in a repossession feeHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per the customer’s request we have attempted to contact her and left a voicemail on 11/3/ Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our previous response, the customer’s is responsible for any fees associated with the repossession of the vehicleThis includes any fees charged by the vendor storing the vehicle Additionally, the customer was advised on 5/22/and 5/31/that her reinstatement payment does not include storage feesShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

We sincerely apologize for any inconvenience you may have experienced in and we will strive to improve our service in the future The vehicle was released upon the final review of the customer’s application to reinstate the loan The customer is responsible for any storage fees being charged Hyundai Motor Finance will not be able to reimburse the customer the requested fees Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, all documents requested were sent within the timeframes quoted to the customerShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST