Hyundai Motor Finance

We have contacted the complainant directly and confirmed that his concerns have been addressed and that his complaint is resolvedShould the complainant require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowFirst and foremost, I would like to clearly state that there has been no response nor validation received by myself or my address from your office or your representative us at any time during the last three months since my initial point of contact in DecemberAt this point your allegations and accusations have already defame my name as an irresponsible creditor,I will not allow you to pursue your perception of me as a liar This complaint to the Revdex.com was made over three weeks ago it took two notifications by the Revdex.com to get you to replyTherefore I would advise your office to gather strong proof of correspondence from your local post office for keepsake reference I regards to further case escalation if my demands are not met Secondly, as reference to my claims of your violation of several FCRA regulations and requirements you are now on notice of a future lawsuit filed in my area court office within days of this response unless this item is removed from my credit reportI have also taken the next step to report HMF to the consumer financial protection bureau and also all three major credit bureaus as of today March 14, Not only have you failed to respond to me with validation of this debt but you have continuously fail to report my credit account disputed or notify the credit bureaus of my complaint I want you all to be fully aware that I have kept very close and detailed records of every certified mailed letter I have sent you, weekly credit reports to ensure my claims for your failure to report are accurate, daily credit updates to verify there has been no response and a chronicle log of the irresponsible and unregarded behavior of your office I expect to see a removal update within days of this response or I intend, with all rights to file legal action in the Florida court of law.Regards, [redacted]

Per our previous response the customer is responsible for canceling their Autopay and has multiple methods of cancelling the service, not solely via our website A refund for the payment in question will not be issued as it has been applied toward the customer’s contractual obligation Additionally, due to the customer’s state of residence, a payoff quote can be obtained through a licensed car dealership Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernHowever, it appears the customer has provided no additional information in their responseShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The Disposition Fee is listed on the customer’s signed contract under the Consumer Leasing Act Disclosures As such, we are unable to waive the feeHowever, she may contact us at [redacted] to discuss payment arrangements so that she may maintain her budget HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted] , Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintA Lease Extension Agreement was provided to the customer to sign and return in SeptemberThe agreement outlined that the HMF must receive a fully signed agreement to be effective and that the customer would have to continue to make his monthly paymentsHMF did not receive the signed agreement from the customerAdditionally the customer did not continue to make the monthly paymentsAfter several attempts to contact the customer the vehicle was repossessed in November HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

M Original complaint # [redacted] was never resolvedI was contacted by Hyundai Motor Finance, after your efforts, and was assured my GAP insurance refund check was on the wayThe contact I dealt with at HMF was [redacted] @ [redacted] She provided a FedEx tracking number as assurance it would be doneThe check would arrive in business daysAfter a week of waiting, I checked on the tracking number only to see it never left the FedEx facilityI contacted [redacted] again and was advised there was another tracking number, not the one original one previously providedI was again told it would take business days with the new FedEx numberUpon tracking the new FedEx number, I again realized it never left the FedEx facility I've tried to contact [redacted] three times after the second FedEx "effort" and have not received a responseOnce again I'm asking Revdex.com to help resolve a April GAP refund that I've been trying to get over the last monthsPlease feel free to contact me if you need any further information, Thank you!I'M DUE THE $FOR A GAP INSURANCE REFUND THAT GOES BACK TO APRIL I SHOULD ALSO BE REFUNDED FOR THE INTEREST I PAID ON THE ABOVE AMOUNT OVER THE COURSE OF MY YEAR FINANCE AGREEMENT

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowomplaint Type:Billing or Collection IssuesselectProblem:My car was totaled in 07/I have making monthly payments to pay 1,I own $and hyundai write as bad debtBut I have been paying on the car every monthMy account with hyundai is [redacted] .TranslateDesired Resolution / OutcomeDesired Resolution:Correction to a credit reportselectDesired Outcome:I want them to correct this action and state not a bad debit Regards, [redacted]

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, an end of term invoice was mailed on 6/28/and 7/28/to the customer’s address on fileThe credit reporting for the customer accurately reflects their payment historyShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our previous response, we have made numerous attempts to contact the customer but he has yet to return multiple messages left for him If he would please return those messages, we can provide further clarification of the amount owed on his account

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer had scheduled Autopay to debit payments, after which time, no further payments were to be deducted As such, the Autopay stoppedHMF received and responded to the customer’s previous credit dispute in writing on 3/8/Upon receiving this complaint, we have again reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment historyHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [There were not multiple toll violations The initial toll is from septemberThe second violation from October is because the initial toll from September was not paidThe October violation is a late feeAs I said in my first message and the somethings calls I have into Hyundai, the first notice/bill/toll violation I ever received was received on 12/23/By the time I received the first bill, not only was the initial toll (September ) past due, but the late fee (October) was also past dueYour accusations of me receving multiple bill notices is completely falseWhy would I avoid a dollar toll knowing that I would have to go through all this? The customer rep I spoke to on the phone told me that 90% of toll notices are already past due when they are forwardedI grow extremely sick and tired of explaining these circumstances and getting nowhere in returnI know Hyundai's tactic here is to drag me through the mud to the point where I submit and Just pay the $but I assure you that won't happenYou never forwarded me the $toll until December when the late fee was already past dueI have Hyundai vehicles in my home and aftee this grueling process I am in serious doubt if I ever want to deal with such a company againMaybe if you actually responded to one of my calls I've placed into you guys, or my written letter which I never heard back from (that I was told I had to submit a written appeal and never heard back from) you guys would know my situation and what is going onAbsolute worst customer service ever ] Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint A copy of the customer’s payment history in the format requested was faxed to the customer and their GAP insurance company as of the date of this response HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our original response, the customer’s understanding of equity in regards to her leased vehicle is incorrect Hyundai Motor Finance is the owen of the vehicle in question, not the customer After a leased vehicle is declared a total loss, HMF will request the full market value of the vehicleAs the owner of the vehicle, HMF will receive monies from the insurance company filing the claimIf an overage is received, the customer may be issued a refund for their down payment less any upfront fees that were due upon contract signing (these monies are not refundable)Outside of their down payment however the customer as a lessee is not due any additional funds Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We have reviewed the customer’s concerns and the remaining account balance has been waivedAs such the customer’s account is now satisfied and we have ensured the credit reporting is accurate HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am very frustrated with the company because I did not receive this invoice in the mail on 6/9/17, had I received it I would have paid itI sent my online statements with no statement from 6/to the companyThere was no other notice sent to me houseVery poor communication from HyundaiThey also make it very impossible to communicate with the company Regards, [redacted]

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concern.Per our previous response, the second title request has been fulfilled and at this time the customer needs to contact the Maryland DMV for next steps.Should the customer require any additional assistance, they may contact a Customer Service supervisor at [redacted] Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have already paid the full amounthow I am going to receive the refund? besides, none of the amounts in the statement are supported with detailsHyundai Finance do not provide any details about how amounts are calculated in each line of the statementi have no viability over the accuracy and validity of the chargesi am only told to pay this much, that is itI need Hyundai Finance to launch an internal review of each single line of the charges in my statement and provide me with the details as to the dates, amounts, supporting evidence for each charge line Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that HMF's representations have do not resolve my complaint To date, and for many months, I have merely been given the "run around" by HMFI have yet to receive the documents they promised to sendIf and when I do receive the promised documentation from HMF, I will advise the Revdex.com promptlyIn the interim, please keep this matter openMany thanks for your kind assistance in this matter Regards, [redacted]