Hyundai of Bedford/Bedford Mitsubishi

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The invoice we received from [redacted] shows no charge for excess milage or excess wear and tearIt states that the lease payoff was $1,and that Hyundai Bedford sent a check (as they stated) for $1,which was short $which was the lthe total early termination liabilityThey should have got the correct lease payoff from HyundaiWe just want this to be corrected and finished ?

I spoke with [redacted] ***r on Monday 7/24/and advised him his warranty is in the process of being cancelledI apologize for the confusionI will provide him with an update later this week when I hear back from the warranty company

Robin Stone -We could not have run her credit if she had not given us her personal information to make the inquiries

Hyundai of Bedford wants all of its customer to be as satisfied as possibleWe also want our customers to feel there is open communication to their sales person or a managerThis unfortunate situation occurred during a transitional period with employees and because of the miscommunication with the customer we would like to offer a $refund as goodwill

I will reach out to the consumerThe payoff was overnighted last WednesdayIt was initially sent out on the day the consumer stated, but I think the wrong name was sentIt is hard to speak to the bank, because they do not want to give any information out because of privacy lawsI will contact Mr [redacted] with more information.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below [*This consumer response was received by Revdex.com staff member AH via email.] [redacted] With the repairs being so costly unfortunately , I’m unable to do the repairs nor is the car drivable Regards, [redacted] ?

Company responded by phone- [redacted] states that the consumer signed all the paperwork allowing them to run her credit and states that they were able to get the consumer financed for the loan

[redacted] has been a loyal and valued customer of Hyundai of Bedford for more than several years nowShe was in the service department waiting area and she did see a salesperson who engaged her in conversation and she expressed an interest in leasing herself a new vehicleAfter getting a clear picture of? her existing contract and the amount of remaining payments the salesperson explained to her that yes she could get into another lease but that she would still be held responsible for all remaining payments on her former leaseHe said they talked about what to do with her old lease and he explained in situations like this many people have a relative or a friend assume the lease and therefore they pay the? remaing payments? for the vehcileOur salesperson says never was it discussed that Hyundai of Bedford either purchase the car nor make the remaining payments [redacted] choose to lease another vehicle and she turned her other car in that dayAll was understood at the time.As far as the promised service goes all of the new car customers at Hyundai of Bedford recieve Complimentary Service for at the first year after their purchase or leaseThe Service Department would have looked at the date of the new lease and offered [redacted] the same Complimentary Service available to allShe would not have been denied that service? and it will continue until her first year is complete.? [redacted] s salesperson sells most of the new cars we sell each month and his customers are typically the happiest customers we serveHe is straight forward and honest and truly understands how a financial trancsaction works and makes certain his customer does as wellThis is an unfortunate situation.? ? ? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Again, you are not looking at the base situation I would like taken care of which is the security of my car.? The new Keyfob will have a copy of the existing physical key, therefore even if we reprogram the Keyfob the physical key will still allow the person who is in possession of my missing KeyFob to enter into my car without having to damage any locks and drive away with it.? This is the reason I am asking for the re-key of the car, it is the only way to prevent my car from being stolen out of my driveway.? For the moment you can keep hold of my 3rd set of keys that are supposed to arrive on 7/7/as they will do me no good since they will still have the same physical key in them as the other ones.? Additionally, I would like a formal apology from the General Manager for the disrespectful way he treated me on the phone.? I am continuing to try to work with Hyundai corporate on this issue and am trying to contact someone above the General Manager of the store since he clearly does not want to assist me with the situation that his team put me in Regards, [redacted] ?

We would like every customer to be happy and receive the best customer serviceIn this case the customers (mother and daughter) were in the dealership asking for information which our General Manager did provideAccording to him and all the witnesses he went over and above to help this customer and then she blew up on him and stormed outAt the time when this customer purchased her vehicle the dealership was under different managementThe customer purchased her vehicle one year ago, so there is no way to take the car back or erase the loan from her creditOur General Manager also offered this customer oil changes while she was at the dealershipUnfortunately we cannot do what the customer is asking but we are willing to help the customer if we can

We have reviewed Mr***'s transactionWe made the last payments to [redacted] as promisedThe total check amount was $Any additional charge had to be for damage or mileage overage

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] ? ?

[redacted] from company called and explained that the consumer did not have enough credit so they had to pull credit from the consumer's co-signerShe states that the father wanted $off the price for all the dents and dingsCompany stated the internet price was the lowest they could do.? The credit application is signed times and there was no purchase made, so the company has nothing else they can do.?

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I was told by the Revdex.com hyuandai of Bedford would receive check in 5-business daysIts now business days and herd nothing on matterIs there any date set yet for refundThanks [redacted]

? Thank you so much Revdex.com for your help with my complaint, we have resolved the issue amicably between Hyndai of Bedford and myself God bless and God bless America [redacted]

Good Afternoon, I spoke directly to Ms [redacted] last evening and am submitting a check request for the disputed amountMs [redacted] was very gracious and as it? appears it took a bit of time to secure proper funding for her vehicle there was some confusion as to the payoff on the tradeShe seemed pleased with our response and I did apologize for any confusion she may have experienced.Thank you

I think I mentioned earlier that I have attempted to contact Mr [redacted] a on several occasions to no availI will continue to try and I did give you folks permission to give him my direct line if you are speaking with him.? As far as his concerns unfortunately when you purchase a vehicle from out of state sometimes the state you live in has different standards for an emissions test or a road testIn the state of Ohio there are only seven counties that require an Echeck and if you purchase a vehicle from us and you do reside in one of those counties we actively work with you to make sure that you pass your test.? Mr [redacted] a went to a Mercedes store as he states the check engine light was on so he was concerned about his states inspectionHe had quite a few sensors replaced and feels we should be responsible for the billHe never had an issue with the way the car ran as far as I understand just needed the work that the Mercedes dealer claimed he did in order to pass the emissions testNot having the ability to check out the vehicle ourselves we cannot be sure of that.? He states in his complaint we never preformed a state inspectionOur state doesn't require inspections nor would we be capable of preforming one for the state of New York.? It is an unfortunate situation and not one we are accustomed to as we sell may vehicles each month to our neighboring states and all across the countryI look forward to talking directly with Mr [redacted] a.?

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] I was told by the Revdex.com hyuandai of Bedford would receive check in 5-business daysIts now business days and herd nothing on matterIs there any date set yet for refundThanks [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below, along with the reasons that they are unacceptable.On 9/2/16, Frank G***, Finance Manager (FM), called to say that he’d talked to the General Manager (GM), and that there was nothing they could do to correct the dishonest practices that the previous FM committed with my warranty at the time of purchase, since I’d signed the papersHe repeated that the crooked FMs had been fired for doing things like thatWhen I said that I’m still being penalized, and asked if the new Hyundai of Bedford staff will do the honorable and decent thing, Frank repeated that I’d signed the paper, and so I have no legal ground to fight itWhen I pointed out that this seems to be outright fraud, and he’s leaving me no choice but to get assistance here, like from a TV action reporter, he asked me to not be rash, but to give him time to talk to everybody involvedHe also asked if I wanted my money back, and I agreedHe asked me to give him till next week to “get a definitive answer.”Since this seemed like another delay tactic, I filed a complaint with the Revdex.com the same day [9/2/16]Four hours later, an unnamed person wrote back, offering me a 5/‘comprehensive’ warranty with no specifics as to datesI declined and asked for specificsThere was no response for almost a week, then on 9/8/2016, at lunchtime, Frank G [redacted] called to give me an offerHe said that the GM told him, “Let’s do right by this customer,” and so they were offering me a full refund of the $2127, with the condition that it goes straight to the bank, and I must come in to sign a paper stating I’m cancelling the warranty I purchased.I asked for confirmation that I would still have a year of bumper-to-bumper coverage under the original manufacturer’s warranty, as well as the remainder of the 10/powertrain warrantyFrank insisted that I would lose all warranty coverage on the day I signed, because that applied only to the original ownerHe repeated this several times.Therefore, he said it would be best for me to keep the warranty I bought, bypassing the $refund, so I’d at least have one more yearI told him I had to process this shocking developmentHe suggested I sleep on it over the weekend.It is unclear whether Frank G [redacted] did not check my records, or whether their records are corrupt, or whether he forgot, or whether he’s being deceptive, because according to Hyundai Headquarters as well as an independent Hyundai dealership, my car is a certified pre-owned (CPO) vehicle, and I still have one year on the original comprehensive warranty and years on the 10/powertrain warrantyMeanwhile, about four hours later again, an unnamed person responded via the Revdex.com to say their offer of a 5/comprehensive warranty would start the day I come in and signThat person did not mention Frank or his offer, or the reverseI cannot determine whether this is from a lack of competence, a lack of integrity, or bothSince then, I learned that my car now has negative equity due to the bogus charges by Hyundai of Bedford, in roughly the amount of the fraudulent warrantyI also learned that they substantially overcharged me for that warrantyI have been financially penalized by their deceptions every step of the wayThey also tell me things by phone and in person that they later denyThey cannot be trustedIn the last call, Frank denied ever telling me that FMs Kim and Dave were both fired “for pulling stunts like that.” His new story was that he’d merely said they no longer worked thereI feel that the ethical thing would be for them to refund the entire $2127, sent directly to the bank, with instructions to “apply to principal only.” If I need to sign to cancel the added $warranty, I am too distraught by the endless series of deception and misrepresentation to go to their dealershipThey can email me the form; I will print it, sign it, and scan it to email back to themThey should make clear somehow that this does NOT in any way affect the existing 5/comprehensive for one more year or the 10/powertrain for more years, both of which are connected to it being a CPO vehicleI want everything henceforth in writing here; no more slippery phone calls Regards, [redacted] ***

Dear Sirs,Here is the complete credit autorization that was sigedn on an electronic key padWe can not run anyone's credit without their personal information The credit we ran was for [redacted] , their co-signerShe signed times on September I am sorry for any confusion but we make everything as clear as we can[redacted] * [redacted] HYUNDAI OF BEDFORD