Hyundai of Bedford/Bedford Mitsubishi

We will get all the inquires taken off the bureau

This business response was received by Revdex.com staff member ** via email and is a copy/paste.***Ms*** took delivery of a Mercedes CLSon May 27, The vehicle had 66,miles at the time of saleMs*** financed her vehicle and was offered the purchase of an
Extended Service Warranty as she was signing all the paperworkThe Service Contract was explained to her as were all the payment options and terms availableMost customers prefer to have the Service Contract applied directly to the loanWe still have the worksheet used by the Finance Manager to explain the Extended Warranty and MsRobinson declined to purchase that product.Ms*** did return to our Service Department shortly after the sale with a check engine light on the dashboardWhile this is not unusual and could be as simple as a loose gas cap, we advised a trip to a Mercedes dealer to insure she got the proper diagnosis.We did not hear from Ms*** again until on or about November 17, She now has a list of concerns with her vehicle and she feels we are responsible for the repairsShe took delivery of the car approximately six month agoShe purchased the vehicle "as is" and signed documentation to that effect"As Is" protects both the consumer and the dealer as both are aware that nothing further is owed or promised and no "Warranty" is implied.The problems Ms*** is now experiencing are occurring in the interior of the engineHyundai of Bedford sold the vehicle in good faith and would have no way of predicting future problems but that is why we always try to get our customers to purchase an Extended Service WarrantyThe CarFax supplied to Ms*** states very regular service (most preformed at a Mercedes dealer) and it seems the car has been excellently maintained over the course of timeNo problems were noted only regular maintenance and service.We do hope Ms*** is able to have the repairs needed and do wish we would have been able to provide her with a Warranty which may have covered some or all of the cost.Thank you,Catherine R***Hyundai of Bedford

The service contract would start from when you come in and sign for itWe will make sure that your vehicle is protected for the life of your loan

Dear ***,Attached please find the service report from July 17, This vehicle was inspected by our Service Department and they recommended no brakes(On the 2nd page the technician gives all the findings and measurements) Ms*** has now put approx3,additional miles on this car in
two months and wants brakes replacedHer statement that Mr*** said that the damage happened on test drives is doubtfulShe has put the last 3,miles on the car and they are trying to sell her work

This business response was received by Revdex.com staff member ** via email and is a copy/paste.***Ms*** took delivery of a Mercedes CLSon May 27, The vehicle had 66,miles at the time of saleMs*** financed her vehicle and was offered the purchase of an
Extended Service Warranty as she was signing all the paperworkThe Service Contract was explained to her as were all the payment options and terms availableMost customers prefer to have the Service Contract applied directly to the loanWe still have the worksheet used by the Finance Manager to explain the Extended Warranty and MsRobinson declined to purchase that product.Ms*** did return to our Service Department shortly after the sale with a check engine light on the dashboardWhile this is not unusual and could be as simple as a loose gas cap, we advised a trip to a Mercedes dealer to insure she got the proper diagnosis.We did not hear from Ms*** again until on or about November 17, She now has a list of concerns with her vehicle and she feels we are responsible for the repairsShe took delivery of the car approximately six month agoShe purchased the vehicle "as is" and signed documentation to that effect"As Is" protects both the consumer and the dealer as both are aware that nothing further is owed or promised and no "Warranty" is implied.The problems Ms*** is now experiencing are occurring in the interior of the engineHyundai of Bedford sold the vehicle in good faith and would have no way of predicting future problems but that is why we always try to get our customers to purchase an Extended Service WarrantyThe CarFax supplied to Ms*** states very regular service (most preformed at a Mercedes dealer) and it seems the car has been excellently maintained over the course of timeNo problems were noted only regular maintenance and service.We do hope Ms*** is able to have the repairs needed and do wish we would have been able to provide her with a Warranty which may have covered some or all of the cost.Thank you,Catherine R***Hyundai of Bedford

We would like every customer to be happy and receive the best customer serviceIn this case the customers (mother and daughter) were in the dealership asking for information which our General Manager did provideAccording to him and all the witnesses he went over and above to help this customer
and then she blew up on him and stormed outAt the time when this customer purchased her vehicle the dealership was under different managementThe customer purchased her vehicle one year ago, so there is no way to take the car back or erase the loan from her creditOur General Manager also offered this customer oil changes while she was at the dealershipUnfortunately we cannot do what the customer is asking but we are willing to help the customer if we can

I spoke with *** ***r on Monday 7/24/and advised him his warranty is in the process of being cancelledI apologize for the confusionI will provide him with an update later this week when I hear back from the warranty company

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer does not have to do with the brakes! I was clear that this has to do with the warranty that was sold to meThis was not only shown with direct emails to Frank G***, the new finance manager, but also to the current general manager, Dan A***I spoke to Frank directly on the phone regarding this, who said that only Dan could refund my full amountFrank was asked to have Dan c*** me because despite several calls into him, his voice mail was fullNot only did Dan not c*** me, he did not respond to my emailsI want a full refund of the fraudulent warranty sold to me of $plus tax and interest I've paid on it for over a yearI was sold a basic warranty,instead of the gold warranty I was told I was buyingThe basic covers what my manufacturer warranty already covered up to 100,miles, over what the basic warranty covered! I have *** the proof I need with that fact AND the two warranties I attached to this case showing basic checked off and signed, and then the new corrected gold warranty that Kim sent me with his initials by the corrected mileage after I called him to get me the correct warranty and mileage! reviewed appear below
Regards,
*** ***

Ms*** does have a warranty, she thought it was with *** but it is with ** WarrantyTheir phone number is ***Her contract # is ***I did reach out to her and left a message.

In response to the concern filed by *** *** Hyundai of Bedford is following the protocol suggested by the United States Postal Inspectors*** *** was waiting for a refund of $from our company for a warranty she purchased on her vehicle as the loan was paid in fullWe
mailed the check to the address that was on file and not to her new address which she states she gave to one of our employeesThe people at the old address opened her mail and cashed the check and *** *** said she does not know them and played no part in the cashing of the checkTwo crimes have been committed here as it is a federal offense to open someones mail and a criminal offense to cash a check in someone elses nameWe have apologized for the confusion and the unfortunate outcome. I spent time with her calling the police department who directed us to a detective only to be advised to contact the U.SPostal InspectorsSince the check was mailed to *** *** they wanted her to file the claim and said they would be in touchHad we been asked to file a claim as well we most certainly would have done so We would like to wait for the outcome of the invistigation before we move forward so we are aware of all the circuminstances and we have offered to help *** *** with anything she may need in the way of documentation and I gave her a direct number to call so she would not have to wait on the phone if there was anything she required.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, you are not looking at the base situation I would like taken care of which is the security of my car. The new Keyfob will have a copy of the existing physical key, therefore even if we reprogram the Keyfob the physical key will still allow the person who is in possession of my missing KeyFob to enter into my car without having to damage any locks and drive away with it. This is the reason I am asking for the re-key of the car, it is the only way to prevent my car from being stolen out of my driveway. For the moment you can keep hold of my 3rd set of keys that are supposed to arrive on 7/7/as they will do me no good since they will still have the same physical key in them as the other ones. Additionally, I would like a formal apology from the General Manager for the disrespectful way he treated me on the phone. I am continuing to try to work with Hyundai corporate on this issue and am trying to contact someone above the General Manager of the store since he clearly does not want to assist me with the situation that his team put me in
Regards,
*** ***

The service contract would start from when you come in and sign for itWe will make sure that your vehicle is protected for the life of your loan

The previous complaint was closed because we never got a response from the customerUnfortunately the person that sold the service contract is no longer employed at the dealership so it is difficult to get both sides of the storyThere has been a total management change at the dealership since
this customer has purchased and as a good faith we would like to offer a couple of optionsShe can keep the current coverage and we would give her $as good faith, or we would pay to have her brakes replaced at our dealership

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[*This consumer response was received by Revdex.com staff member AH via email.]***With the repairs being so costly unfortunately , I’m unable to do the repairs nor is the car drivable
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below:I received a letter from *** saying that Hyndai has told them that I only paid for a basic (untrue) and that the reason that they need my odometer reading and cancelation is because they are only going to give me a prorated amount back! I have the fraud department of *** working on this now, and gave them the warranty documents and proof that I was sold a gold warranty that was fraud not honored.MrH*** has not stated the amount on here he plans on refunding meOr addressed the fact that they want me to wait a month to get the refund, which is not acceptable.Again,this money, the full $2250, needs to go to me directly and immediately. After getting the letter from ***, I am highly concerned about the conflicting resolutions, with MrH*** telling me personally about getting the full amount, and what the letter says that they intend to give me a prorated amount.I am waiting to hear what *** fraud department has to say now that they have the proof that apparently Mr.H*** didn't give them when he talked to them and continued the fraud lie that I bought and paid for a basic warrantyPlease see the *** letter attached that affirms *** that I just said.
Regards,
Angela Swiney

This business response was received by Revdex.com staff member ** via email and is a copy/paste (please also refer to the attached documents.)Sorry I was not able to get this to you sooner but I had to wait for Mr*** documents to arrive at our officeWe keep all our files archived elsewhere so it
takes a bit at times.I attached a copy of the Buyers Order, the Compass Warranty, the Insurance Acknowledgment, the Used Vehicle Book out Sheet and the Conditional Delivery AgreementIt does not state on any of these documents that this vehicle is an AWD (all wheel drive) vehicleWhile we are not unsympathetic with Mr***, given the time passed since the purchase of this vehicle the most effective solution would be to trade him out of this carWe did attempt to do just that the other evening shortly after he realized his car was not AWD but we did not have a car that would fit his situation at that timeThe salesperson that he worked with that evening would still like to try to find something for him if he is open to that.I do not think anyone at our company "lied" to Mr*** as what would be the point when the fact that the vehicle is AWD or FWD (front wheel drive) could be readily established on a test drive which Mr*** did take when he purchased his vehicle.I met Mr*** personally and he seems like a very nice man. I would like to have the opportunity to help him find another vehicle the may better suit his needs and hopefully we are able to do just that.Thank for your help,Cathy

Good Afternoon, I have attempted to contact Mr*** on several occasionsI have not been able to reach himI did just call again and though it appeared someone picked up the phone no one ever answeredI will continue to try to reach him

See attachedRefund processed on 6/6/

I will reach out to the consumerThe payoff was overnighted last WednesdayIt was initially sent out on the day the consumer stated, but I think the wrong name was sentIt is hard to speak to the bank, because they do not want to give any information out because of privacy lawsI will contact
Mr*** with more information.

This business response was received by AH at Revdex.com via email.In response to Mr*** we would like to let him know that the key fob for his vehicle is scheduled to arrive on Friday 7/7/The key will then need to be initialized and paired with his existing key and his vehicleHe will
receive a call as soon as the key is available and a priority appointment will be set for the service involvedI am hoping he will accept our apologies for any inconvenience incurred.Hyundai of Bedford understands the worries and concerns that Mr*** has and would like to offer him some additional services that we are hoping will allow him to continue to feel the excitement he felt when he purchased his vehicleComplimentary one year oil service is already offered to all our new car customers and we would like to extend that offer to two years for Mr***We would also like to offer two complimentary detailing services to help him keep his vehicle in pristine conditionWe truly value Mr*** as a customer and hope our offer and our apology is accepted.Thank youCatherine R***Hyundai of Bedford