Hyundai of Bedford/Bedford Mitsubishi

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hyundai of Bedford wants all of its customer to be as satisfied as possibleWe also want our customers to feel there is open communication to their sales person or a managerThis unfortunate situation occurred during a transitional period with employees and because of the miscommunication with the
customer we would like to offer a $refund as goodwill

We would like every customer to be happy and receive the best customer serviceIn this case the customers (mother and daughter) were in the dealership asking for information which our General Manager did provideAccording to him and all the witnesses he went over and above to help this customer
and then she blew up on him and stormed outAt the time when this customer purchased her vehicle the dealership was under different managementThe customer purchased her vehicle one year ago, so there is no way to take the car back or erase the loan from her creditOur General Manager also offered this customer oil changes while she was at the dealershipUnfortunately we cannot do what the customer is asking but we are willing to help the customer if we can

? Thank you so much Revdex.com for your help with my complaint, we have resolved the issue amicably between Hyndai of Bedford and myself God bless and God bless America ***

*** *** from company called and explained that the consumer did not have enough credit so they had to pull credit from the consumer's co-signerShe states that the father wanted $off the price for all the dents and dingsCompany stated the internet price was the lowest they could do.? The credit application is signed times and there was no purchase made, so the company has nothing else they can do.?

[*This consumer response was received by Revdex.com via phone.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.? *The consumer stated that he received his car back this morning from the business and everything seems to be working fine nowThe consumer said he was first told the business was just going to have his vehicle for a day but it ended up being a weekThe consumer said the business took his vehicle to BMW to have them work on it and everything seems to be okay
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Thank you for your prompt response in this matter? I am sure there are some respectable people at this dealership, I know at least you are considerate? However,? We were told the signature was in order to write a deal? The salesman should have asked the manager for the money off before he created a profile, and especially before he pulled credit!!! ? PERIOD!!! ? The salesperson lied to the consumer! ? PERIOD! ? Be careful when dealing with these salespeopleMake sure you ask them what you are signing, and what you are getting? If you feel like you are being pressured, just leave?
Regards,
*** And *** ***
?

We have been reviewing? all the documentation for Ms*** for the past week and unfortunately there is no refund due to her at this timeWhen she originally? took delivery of the vehicle there were miles on the carWhen we finally retrieved it back from her home she had put
approximately additional miles on the car and also some damage was noted that was not present on deliveryWe did attempt to secure financing for Ms*** and given the time that elapsed as we waited for different? stips for the bank,the original lender declined the financingWe made Ms*** aware of this and were able to secure another lender for financing and sent her the new paperwork, which she signed and we submitted to the new lenderAs we were again going thru the funding process more updated records were required and as we received them we presented them to the lenderMs*** was in contact with our Funding Manager and was cooperative yet one day said I don't need the car anymore, I have purchased? another so you can pick it upPicking up the vehicle is yet another expense we have had to absorbWhen she took delivery of the car she signed a Conditional Delivery Agreement that gives us the? right to charge $cents per mile and charge for any damageIt also states the customer will be held responsible for any recovery fees (towing etc.) so in conclusion Hyundai of Bedford does not feel compelled to refund the deposit to Ms***.? ?

I think I mentioned earlier that I have attempted to
contact Mr***a on several occasions to no availI will continue to try and I did give you folks permission to give him my direct line if you are speaking with him.? As far as his concerns unfortunately when you purchase a vehicle from out of state sometimes the state you live in has different standards for an emissions test or a road testIn the state of Ohio there are only seven counties that require an Echeck and if you purchase a vehicle from us and you do reside in one of those counties we actively work with you to make sure that you pass your test.? Mr***a went to a Mercedes store as he states the check engine light was on so he was concerned about his states inspectionHe had quite a few sensors replaced and feels we should be responsible for the billHe never had an issue with the way the car ran as far as I understand just needed the work that the Mercedes dealer claimed he did in order to pass the emissions testNot having the ability to check out the vehicle ourselves we cannot be sure of that.? He states in his complaint we never preformed a state inspectionOur state doesn't require inspections nor would we be capable of preforming one for the state of New York.? It is an unfortunate situation and not one we are accustomed to as we sell may vehicles each month to our neighboring states and all across the countryI look forward to talking directly with Mr***a.?

We want the customer to be happy about her purchaseIs the amount for the brake repair $200.00? We will reimburse the customer for the brake repair with a receiptWe hope everything else goes well for her

Good Afternoon, I spoke directly to Ms*** last evening and am submitting a check request for the disputed amountMs*** was very gracious and as it? appears it took a bit of time to secure proper funding for her vehicle there was some confusion as to the payoff on the tradeShe
seemed pleased with our response and I did apologize for any confusion she may have experienced.Thank you

As Mr*** only had a deposit on the vehicle it was a little more challenging to find any recordsI will be calling him this afternoon for the number of the credit card used and a refund will be issued as soon as that transpiresSorry about the delay and any confusion.?

To Whom it may concern:? I have looked into the files for the transaction that Ms*** claims is incorrectThe total amount financed is $so I am not sure how she is coming up with $I can only guess that when she called her lending institution (Hyundai Motor Finance Company)
she got the amount of her total paymentsShe agreed to a payment of $for a term of monthsIf you do the math the total amount of payments is $Hyundai of Bedford has no fault in this matter and it appears to be a misunderstanding on the customer's sidePlease close this complaint as the dealer has done no wrong, and close it with no negative impact on Hyundai of Bedford's Revdex.com rating or standingThank you very much for your assistance with this matter

[A default letter is provided here which indicates your acceptance
of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
I was told by the Revdex.com hyuandai of Bedford would receive check in 5-business daysIts now business days and herd nothing on matterIs there any date set yet for refundThanks*** ***

We will get all the inquires taken off the bureau

Well although it seems ** *** is quite upset about the Visa Card unfortunately it is not an advertising campaign that we have any control overI did look to see if there was ever a Test Drive Coupon for ** *** and there was not with our dealershipTherefore there is no way for us to redeem
anythingThe offer comes straight from the manufacture Hyundai of AmericaWe have also had many coupons turned in at our store that we could not redeem as the person had already had their "test drive" elsewhere and thus used up the ability to redeem the couponThis may or may not be the case but we have no way of redeeming anything for the SansonsSo very sorry about any confusion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below, along with the reasons that they are unacceptable.On 9/2/16, Frank G***, Finance Manager (FM), called to say that he’d talked to the General Manager (GM), and that there was nothing they could do to correct the dishonest practices that the previous FM committed with my warranty at the time of purchase, since I’d signed the papersHe repeated that the crooked FMs had been fired for doing things like thatWhen I said that I’m still being penalized, and asked if the new Hyundai of Bedford staff will do the honorable and decent thing, Frank repeated that I’d signed the paper, and so I have no legal ground to fight itWhen I pointed out that this seems to be outright fraud, and he’s leaving me no choice but to get assistance here, like from a TV action reporter, he asked me to not be rash, but to give him time to talk to everybody involvedHe also asked if I wanted my money back, and I agreedHe asked me to give him till next week to “get a definitive answer.”Since this seemed like another delay tactic, I filed a complaint with the Revdex.com the same day [9/2/16]Four hours later, an unnamed person wrote back, offering me a 5/‘comprehensive’ warranty with no specifics as to datesI declined and asked for specificsThere was no response for almost a week, then on 9/8/2016, at lunchtime, Frank G*** called to give me an offerHe said that the GM told him, “Let’s do right by this customer,” and so they were offering me a full refund of the $2127, with the condition that it goes straight to the bank, and I must come in to sign a paper stating I’m cancelling the warranty I purchased.I asked for confirmation that I would still have a year of bumper-to-bumper coverage under the original manufacturer’s warranty, as well as the remainder of the 10/powertrain warrantyFrank insisted that I would lose all warranty coverage on the day I signed, because that applied only to the original ownerHe repeated this several times.Therefore, he said it would be best for me to keep the warranty I bought, bypassing the $refund, so I’d at least have one more yearI told him I had to process this shocking developmentHe suggested I sleep on it over the weekend.It is unclear whether Frank G*** did not check my records, or whether their records are corrupt, or whether he forgot, or whether he’s being deceptive, because according to Hyundai Headquarters as well as an independent Hyundai dealership, my car is a certified pre-owned (CPO) vehicle, and I still have one year on the original comprehensive warranty and years on the 10/powertrain warrantyMeanwhile, about four hours later again, an unnamed person responded via the Revdex.com to say their offer of a 5/comprehensive warranty would start the day I come in and signThat person did not mention Frank or his offer, or the reverseI cannot determine whether this is from a lack of competence, a lack of integrity, or bothSince then, I learned that my car now has negative equity due to the bogus charges by Hyundai of Bedford, in roughly the amount of the fraudulent warrantyI also learned that they substantially overcharged me for that warrantyI have been financially penalized by their deceptions every step of the wayThey also tell me things by phone and in person that they later denyThey cannot be trustedIn the last call, Frank denied ever telling me that FMs Kim and Dave were both fired “for pulling stunts like that.” His new story was that he’d merely said they no longer worked thereI feel that the ethical thing would be for them to refund the entire $2127, sent directly to the bank, with instructions to “apply to principal only.” If I need to sign to cancel the added $warranty, I am too distraught by the endless series of deception and misrepresentation to go to their dealershipThey can email me the form; I will print it, sign it, and scan it to email back to themThey should make clear somehow that this does NOT in any way affect the existing 5/comprehensive for one more year or the 10/powertrain for more years, both of which are connected to it being a CPO vehicleI want everything henceforth in writing here; no more slippery phone calls
Regards,
*** ***
?

We are prepared to assume the cost of upgrading the customer's extended service contract to a five year/100,mile comprehensive service contractPlease let us know if this will work

I just spoke with Mr*** and he told me the issue has been resolvedHe said he would be calling the Revdex.com and formally closing the complaint.Thank you?

Robin Stone -We could not have run her credit if she had not given us her personal information to make the inquiries.