Hyundai of Bedford/Bedford Mitsubishi

***'s issue has been fixed

This business response was received by Revdex.com via phone.Cathy said the consumer picked up his vehicle this morning, Cathy said there was a warranty part repaired on the consumer's vehicle and he was responsible for a $deductible amount.Cathy said she also informed the consumer of a current recall
part on his vehicle and she assisted him with scheduling an appointment at a repair shop near him to have his vehicle's recall matter handled.Cathy said she also suggested to the consumer that he register as a BMW owner on BMW's website so he can be sure to receive any updates pertaining to his vehicle, i.efuture recalls.Cathy said she is pretty certain the consumer was satisfied with her business's resolution of the consumer's complaint, and with the service they provided him.

We have reviewed Mr***'s transactionWe made the last payments to *** as promisedThe total check amount was $Any additional charge had to be for damage or mileage overage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, you are not looking at the base situation I would like taken care of which is the security of my car. The new Keyfob will have a copy of the existing physical key, therefore even if we reprogram the Keyfob the physical key will still allow the person who is in possession of my missing KeyFob to enter into my car without having to damage any locks and drive away with it. This is the reason I am asking for the re-key of the car, it is the only way to prevent my car from being stolen out of my driveway. For the moment you can keep hold of my 3rd set of keys that are supposed to arrive on 7/7/as they will do me no good since they will still have the same physical key in them as the other ones. Additionally, I would like a formal apology from the General Manager for the disrespectful way he treated me on the phone. I am continuing to try to work with Hyundai corporate on this issue and am trying to contact someone above the General Manager of the store since he clearly does not want to assist me with the situation that his team put me in
Regards,
*** ***

*** has an appointment tomorrow to get his car looked atI will update you with more information once that is done

Company responded by phone-*** *** states that the consumer signed all the paperwork allowing them to run her credit and states that they were able to get the consumer financed for the loan

This business response was received by Revdex.com staff member ** via email and is a copy/paste (please also refer to the attached documents.)Sorry I was not able to get this to you sooner but I had to wait for Mr*** documents to arrive at our officeWe keep all our files archived elsewhere so it
takes a bit at times.I attached a copy of the Buyers Order, the Compass Warranty, the Insurance Acknowledgment, the Used Vehicle Book out Sheet and the Conditional Delivery AgreementIt does not state on any of these documents that this vehicle is an AWD (all wheel drive) vehicleWhile we are not unsympathetic with Mr***, given the time passed since the purchase of this vehicle the most effective solution would be to trade him out of this carWe did attempt to do just that the other evening shortly after he realized his car was not AWD but we did not have a car that would fit his situation at that timeThe salesperson that he worked with that evening would still like to try to find something for him if he is open to that.I do not think anyone at our company "lied" to Mr*** as what would be the point when the fact that the vehicle is AWD or FWD (front wheel drive) could be readily established on a test drive which Mr*** did take when he purchased his vehicle.I met Mr*** personally and he seems like a very nice man. I would like to have the opportunity to help him find another vehicle the may better suit his needs and hopefully we are able to do just that.Thank for your help,Cathy

*** ***, I reviewed your rejection, I can tell you that we are doing what we canI have offered to refund your money, and I am required to refund the money directly to your lending institution when you have an open loanI apologize that this is not what you prefer but this is what must happenI was hoping to resolve your complaint, however I don't know if this will ever happenI explained via email that I needed your permission to cancel the service agreement and I needed the exact reading on the odometerYou have not provided this.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The invoice we received from *** shows no charge for excess milage or excess wear and tearIt states that the lease payoff was $1,and that Hyundai Bedford sent a check (as they stated) for $1,which was short $which was the lthe total early termination liabilityThey should have got the correct lease payoff from HyundaiWe just want this to be corrected and finished

To Whom it may concern:Hyundai of Bedford is aware of the issue and has the parts for these repairsHyundai of Bedford has been working with the customer to correct the issues and is just waiting on the manufacturer to approve a warranty claim so that there is no expense to the customerThe
squeaky dash was no fault of the dealer and the dealer is simply trying to help the customer correct the problemHyundai of Bedford will continue to follow up with the customer so that this issue is handled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The invoice we received from *** shows no charge for excess milage or excess wear and tearIt states that the lease payoff was $1,and that Hyundai Bedford sent a check (as they stated) for $1,which was short $which was the lthe total early termination liabilityThey should have got the correct lease payoff from HyundaiWe just want this to be corrected and finished

We cannot take a car back that a customer bought a year agoThe dealership is willing to offer the customer on year or scheduled maintfor good willThe dealership has performed or is going to perform a name change so the car is registered to the customer with Hyundai Motors of America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Thank you for your prompt response in this matter I am sure there are some respectable people at this dealership, I know at least you are considerate However, We were told the signature was in order to write a deal The salesman should have asked the manager for the money off before he created a profile, and especially before he pulled credit!!! PERIOD!!! The salesperson lied to the consumer! PERIOD! Be careful when dealing with these salespeopleMake sure you ask them what you are signing, and what you are getting If you feel like you are being pressured, just leave
Regards,
*** And *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below:I received a letter from *** saying that Hyndai has told them that I only paid for a basic (untrue) and that the reason that they need my odometer reading and cancelation is because they are only going to give me a prorated amount back! I have the fraud department of *** working on this now, and gave them the warranty documents and proof that I was sold a gold warranty that was fraud not honored.MrH*** has not stated the amount on here he plans on refunding meOr addressed the fact that they want me to wait a month to get the refund, which is not acceptable.Again,this money, the full $2250, needs to go to me directly and immediately. After getting the letter from ***, I am highly concerned about the conflicting resolutions, with MrH*** telling me personally about getting the full amount, and what the letter says that they intend to give me a prorated amount.I am waiting to hear what *** fraud department has to say now that they have the proof that apparently Mr.H*** didn't give them when he talked to them and continued the fraud lie that I bought and paid for a basic warrantyPlease see the *** letter attached that affirms *** that I just said.
Regards,
Angela Swiney

[*This consumer response was received by Revdex.com via phone.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. *The consumer stated that he received his car back this morning from the business and everything seems to be working fine nowThe consumer said he was first told the business was just going to have his vehicle for a day but it ended up being a weekThe consumer said the business took his vehicle to BMW to have them work on it and everything seems to be okay
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Whom it may concern:Hyundai of Bedford is aware of the issue and has the parts for these repairsHyundai of Bedford has been working with the customer to correct the issues and is just waiting on the manufacturer to approve a warranty claim so that there is no expense to the customerThe
squeaky dash was no fault of the dealer and the dealer is simply trying to help the customer correct the problemHyundai of Bedford will continue to follow up with the customer so that this issue is handled

PLease see attached document and send check via mail along with the tow hook cover which I am
owed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** *** has been a loyal and valued customer of Hyundai of Bedford for more than several years nowShe was in the service department waiting area and she did see a salesperson who engaged her in conversation and she expressed an interest in leasing herself a new vehicleAfter getting a clear
picture of her existing contract and the amount of remaining payments the salesperson explained to her that yes she could get into another lease but that she would still be held responsible for all remaining payments on her former leaseHe said they talked about what to do with her old lease and he explained in situations like this many people have a relative or a friend assume the lease and therefore they pay the remaing payments for the vehcileOur salesperson says never was it discussed that Hyundai of Bedford either purchase the car nor make the remaining payments*** *** choose to lease another vehicle and she turned her other car in that dayAll was understood at the time.As far as the promised service goes all of the new car customers at Hyundai of Bedford recieve Complimentary Service for at the first year after their purchase or leaseThe Service Department would have looked at the date of the new lease and offered *** *** the same Complimentary Service available to allShe would not have been denied that service and it will continue until her first year is complete. *** ***s salesperson sells most of the new cars we sell each month and his customers are typically the happiest customers we serveHe is straight forward and honest and truly understands how a financial trancsaction works and makes certain his customer does as wellThis is an unfortunate situation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[*This consumer response was received by Revdex.com staff member AH via email.]***With the repairs being so costly unfortunately , I’m unable to do the repairs nor is the car drivable
Regards,
*** ***