Hyundai of Bedford/Bedford Mitsubishi

This business response was received by AH at Revdex.com via email.In response to Mr. [redacted] we would like to let him know that the key fob for his vehicle is scheduled to arrive on Friday 7/7/17. The key will then need to be initialized and paired with his existing key and his vehicle. He will...

receive a call as soon as the key is available and a priority appointment will be set for the service involved. I am hoping he will accept our apologies for any inconvenience incurred.Hyundai of Bedford understands the worries and concerns that Mr. [redacted] has and would like to offer him some additional services that we are hoping will allow him to continue to feel the excitement he felt when he purchased his vehicle. Complimentary one year oil service is already offered to all our new car customers and we would like to extend that offer to two years for Mr. [redacted]. We would also like to offer two complimentary detailing services to help him keep his vehicle in pristine condition. We truly value Mr. [redacted] as a customer and hope our offer and our apology is accepted.Thank youCatherine R[redacted]Hyundai of Bedford

PLease see attached document and send check via mail along with the tow hook cover which I am...

owed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have reviewed Mr. [redacted]'s transaction. We made the last 5 payments to [redacted] as promised. The total check amount was $1085. Any additional charge had to be for damage or mileage overage.

Dear Sirs,Here is the complete  credit autorization that was sigedn on an electronic key pad. We can not run anyone's credit without their personal information.  The credit we ran was for [redacted], their co-signer. She signed 4 times on September 20. 2015. I am sorry for any confusion...

but we make everything as clear as we can.[redacted]HYUNDAI OF BEDFORD

I spoke with [redacted]r on Monday 7/24/17 and advised him his warranty is in the process of being cancelled. I apologize for the confusion. I will provide him with an update later this week when I hear back from the warranty company.

[redacted] from company called and explained that the consumer did not have enough credit so they had to pull credit from the consumer's co-signer. She states that the father wanted $1500 off the price for all the dents and dings. Company stated the internet price was the lowest they could do. The credit application is signed 4 times and there was no purchase made, so the company has nothing else they can do.

We cannot take a car back that a customer bought a year ago. The dealership is willing to offer the customer on year or scheduled maint. for good will. The dealership has performed or is going to perform a name change so the car is registered to the customer with Hyundai Motors of America.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
I was told by the Revdex.com hyuandai of Bedford would receive check in 5-7 business days. Its now 11 business days and herd nothing on matter. Is there any date set yet for refund.. Thanks. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below, along with the reasons that they are unacceptable.On 9/2/16, Frank G[redacted], Finance Manager (FM), called to say that he’d talked to the General Manager (GM), and that there was nothing they could do to correct the dishonest practices that the previous FM committed with my warranty at the time of purchase, since I’d signed the papers. He repeated that the crooked FMs had been fired for doing things like that. When I said that I’m still being penalized, and asked if the new Hyundai of Bedford staff will do the honorable and decent thing, Frank repeated that I’d signed the paper, and so I have no legal ground to fight it. When I pointed out that this seems to be outright fraud, and he’s leaving me no choice but to get assistance here, like from a TV action reporter, he asked me to not be rash, but to give him time to talk to everybody involved. He also asked if I wanted my money back, and I agreed. He asked me to give him till next week to “get a definitive answer.”Since this seemed like another delay tactic, I filed a complaint with the Revdex.com the same day [9/2/16]. Four hours later, an unnamed person wrote back, offering me a 5/100 ‘comprehensive’ warranty with no specifics as to dates. I declined and asked for specifics. There was no response for almost a week, then on 9/8/2016, at lunchtime, Frank G[redacted] called to give me an offer. He said that the GM told him, “Let’s do right by this customer,” and so they were offering me a full refund of the $2127, with the condition that it goes straight to the bank, and I must come in to sign a paper stating I’m cancelling the warranty I purchased.I asked for confirmation that I would still have a year of bumper-to-bumper coverage under the original manufacturer’s warranty, as well as the remainder of the 10/100 powertrain warranty. Frank insisted that I would lose all warranty coverage on the day I signed, because that applied only to the original owner. He repeated this several times.Therefore, he said it would be best for me to keep the warranty I bought, bypassing the $2127 refund, so I’d at least have one more year. I told him I had to process this shocking development. He suggested I sleep on it over the weekend.It is unclear whether Frank G[redacted] did not check my records, or whether their records are corrupt, or whether he forgot, or whether he’s being deceptive, because according to Hyundai Headquarters as well as an independent Hyundai dealership, my car is a certified pre-owned (CPO) vehicle, and I still have one year on the original comprehensive warranty and 6 years on the 10/100 powertrain warranty. Meanwhile, about four hours later again, an unnamed person responded via the Revdex.com to say their offer of a 5/100 comprehensive warranty would start the day I come in and sign. That person did not mention Frank or his offer, or the reverse. I cannot determine whether this is from a lack of competence, a lack of integrity, or both. Since then, I learned that my car now has negative equity due to the bogus charges by Hyundai of Bedford, in roughly the amount of the fraudulent warranty. I also learned that they substantially overcharged me for that warranty. I have been financially penalized by their deceptions every step of the way. They also tell me things by phone and in person that they later deny. They cannot be trusted. In the last call, Frank denied ever telling me that FMs Kim and Dave were both fired “for pulling stunts like that.” His new story was that he’d merely said they no longer worked there. I feel that the ethical thing would be for them to refund the entire $2127, sent directly to the bank, with instructions to “apply to principal only.” If I need to sign to cancel the added $2127 warranty, I am too distraught by the endless series of deception and misrepresentation to go to their dealership. They can email me the form; I will print it, sign it, and scan it to email back to them. They should make clear somehow that this does NOT in any way affect the existing 5/60 comprehensive for one more year or the 10/100 powertrain for 6 more years, both of which are connected to it being a CPO vehicle. I want everything henceforth in writing here; no more slippery phone calls.
Regards,
[redacted]

In response to the concern filed by [redacted] Hyundai of Bedford is following the protocol suggested by the United States Postal Inspectors. [redacted] was waiting for a refund of $543.00 from our company for a warranty she purchased on her vehicle as the loan was paid in full. We...

mailed the check to the address that was on file and not to her new address which she states she gave to one of our employees. The people at the old address opened her mail and cashed the check and [redacted] said she does not know them and played no part in the cashing of the check. Two crimes have been committed here as it is a federal offense to open someones mail and a criminal offense to cash a check in someone elses name. We have apologized for the confusion and the unfortunate outcome. I spent time with her calling the police department who directed us to a detective only to be advised to contact the U.S. Postal Inspectors. Since the check was mailed to [redacted] they wanted her to file the claim and said they would be in touch. Had we been asked to file a claim as well we most certainly would have done so.  We would like to wait for the outcome of the invistigation before we move forward so we are aware of all the circuminstances and we have offered to help [redacted] with anything she may need in the way of documentation and I gave her a direct number to call so she would not have to wait on the phone if there was anything she required.

Company responded by phone-[redacted] states that the consumer signed all the paperwork allowing them to run her credit and states that they were able to get the consumer financed for the loan.

To Whom it may concern: I have looked into the files for the transaction that Ms. [redacted] claims is incorrect. The total amount financed is $26236.77 so I am not sure how she is coming up with $41000. I can only guess that when she called her lending institution (Hyundai Motor Finance Company)...

she got the amount of her total payments. She agreed to a payment of $570.01 for a term of 72 months. If you do the math the total amount of payments is $41040.72. Hyundai of Bedford has no fault in this matter and it appears to be a misunderstanding on the customer's side. Please close this complaint as the dealer has done no wrong, and close it with no negative impact on Hyundai of Bedford's Revdex.com rating or standing. Thank you very much for your assistance with this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We want the customer to be happy about her purchase. Is the amount for the brake repair $200.00? We will reimburse the customer for the brake repair with a receipt. We hope everything else goes well for her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. ...

For your reference, details of the offer I reviewed appear below.Giving my permission to perform a credit check does not give a blanket permission to run 11 credit checks.  I recently leased a vehicle from [redacted].  They followed my requests and I am financed for my lease through [redacted].  This is what I asked of Hyundai of Bedford.  I know that it is possible to obtain financing without 11 hard inquiries.  I want them removed.  
Regards,
[redacted]

re: [redacted]Dear [redacted],We have reviewed the car purchase in question. The paperwork is all in order and every line is clearly marked either BUYER or CO-BUYER. This was a special finance deal. We do our best to be transparent with our customers and make sure...

everything is as clear as possible. I do apologize for any misunderstanding, but we did the best we could for her.Sincerely,[redacted]Customer Care ManagerHYUNDAI OF BEDFORD

This business response was received by Revdex.com via phone.Cathy said the consumer picked up his vehicle this morning, Cathy said there was a warranty part repaired on the consumer's vehicle and he was responsible for a $100 deductible amount.Cathy said she also informed the consumer of a current recall...

part on his vehicle and she assisted him with scheduling an appointment at a repair shop near him to have his vehicle's recall matter handled.Cathy said she also suggested to the consumer that he register as a BMW owner on BMW's website so he can be sure to receive any updates pertaining to his vehicle, i.e. future recalls.Cathy said she is pretty certain the consumer was satisfied with her business's resolution of the consumer's complaint, and with the service they provided him.

[redacted],  I reviewed your rejection, I can tell you that we are doing what we can. I have offered to refund your money, and I am required to refund the money directly to your lending institution when you have an open loan. I apologize that this is not what you prefer but this is what must happen. I was hoping to resolve your complaint, however I don't know if this will ever happen. I explained via email that I needed your permission to cancel the service agreement and I needed the exact reading on the odometer. You have not provided this.