I Drive Safely

Review: When signing on line for the mature driving course, the fee for mailing was included in the primary charge. Upon completion of the course, there is a window requesting mailing information. This additional fee ranges from $2.95 and upwards. At the bottom of the screen, is a "no thanks, already paid." I forgot about my original payment, tried to return to the screen to cancel the box and delete my credit card information. Could not do it. I attempted to phone the 800 number, could not get through for approximately 40 minutes. I also sent two e-mails explaining the situation. No reply here. When I finally reached a representative at I drive safely, the representative said it was too late because all was processed and I could not now get credit. He hung up on me. Bad policy, bad attitude.Desired Settlement: I wish a credit of my second mailing charge on my credit card account. But more so, I wish this company to explain clearly and forthrightly that mailing payment was made at the onset of taking this online course.

Business

Response:

Thank you

for contacting I Drive Safely. I do want to apologize for any confusion in

regards to what the payment for your mature driver insurance discount course

entailed. I have reviewed the calls you had made to our customer service

representatives to make sure we provided not only accurate information, but

also excellent customer service. We strive very hard to go above and beyond in

the service we provide to our customers. Unfortunately, I was unable to verify

that any concerns regarding shipping or delivery time were addressed during the

time of course registration on January 12, 2015. Upon reviewing the call made

after the course was completed, the rush processing service had already been

used at the time of your initial refund request; this is why you were advised

that we were unable to refund you for the purchase as that service had been

used. Furthermore, our website does show the selected delivery method and

expected delivery time frame listed on the top of the page when you verify your

delivery; at this point you may choose to change your delivery method. I

apologize for any confusion in viewing and reading your delivery verification

page; I will definitely pass along your comments to our website development

team to make the page more streamlined. I do see that you had contacted us on

March 18th; at that time we did make a one-time

courtesy exception to our terms of service and refunded you for our rush

processing service. Please allow 7-10 business days for the credit to appear

back to the card used for purchase. Should you have any further questions,

please do not hesitate to contact me. My direct phone number is [redacted].

Review: I purchased the Florida Learner's Permit exam for my daughter on January 27, 2015. She immediately took the exam and received a congratulatory message from idrivesafely stating that they would forward her information to the Florida DMV. When my daughter went to the DMV's office to have her learner's permit issued, she was informed that idrivesafely did not forward the information. I immediately called the company's customer service line. After spending 15+ minutes on hold, I was told that there was no record of my daughter taking the exam. I was "transferred" to a supervisor for whom I was placed on hold for another 5 minutes before getting a voice recording asking me to leave a message -- which I did. I then called back in hopes of getting through to a supervisor -- again on hold for a long period of time and then transferred to a voice message system.

I decided to forget the headache of trying to reach a person that might actually be able to help, and I had my daughter sign onto idrivesafely's website to take the test again. However, when she tried to take the test, she answered the first question, pressed "continue" and then received the congratulatory message saying she passed the exam and the information was sent to Florida DMV. I checked with Florida DMV and confirmed that the information was not sent to them. I called idrivesafely AGAIN and this time "Edward" told me he was going to personally hand deliver my message to a supervisor who would return my call "within five minutes." NO RETURN CALL!!! My husband has tried several times to get in contact with someone with no success.

The customer service has been TERRIBLE!!!! Although the agents are "friendly" they are useless!! No one was able to explain why the results were not sent to DMV -- why their system says she didn't take the exam even though she has their congratulatory message -- and why she can't retake the exam!!!Desired Settlement: I want my daughter's results sent to DMV and I want a full refund! And I want someone to return the many calls I have made to your company.

Business

Response:

February 02, 2015

Review: I signed my 17 year old daughter up for traffic school, was finishing up all the paper work, They had already charged my card and then they said 18 years or younger are not able to do internet traffic school in calif. I called their 800# and "[redacted]" with a accent out of India said their is an $8.00 processing fee for canceling transaction. NOWHERE on their site did it say 18 year old or younger can not do internet traffic school. [redacted] then said if I am not happy I can talk to a "supervisor", I said yes, he then transferred me to a dial tone. A complete rip off and should be castrated!Desired Settlement: $19.95

Business

Response:

Dear Mr. [redacted],

I have reviewed your complaint and the account that was set-up. I would like to apologize for any phone issue that was experienced. I have reviewed the call logs and show the transfer to our supervisor group was successful, however we have opened a ticket with our carrier due to this issue. I can also assure you that all of our customer service staff are US based, although we hire a variety of ethnic groups and bilingual agents to ensure we can provide the best service to all of our customers. [redacted] is based in our Houston, TX call center. The refund of $19.95 has been issued back to your account, and the $8.00 refund fee has been waived as the course cancellation was requested within 24 hours.

Should you have any further questions or require any further assistance please feel free to reach out to me directly.

Sincerely,

Customer Service Manager

I DRIVE SAFELY, LLC

California

5760 Fleet Street, Ste 210

Carlsbad, CA 92008

Texas

7324 Southwest Freeway, Ste 1900

Houston, TX 77074

Direct & Fax: 760-692-3235

Review: A traffic court issued a judgement against me without notifying me of the correct court date, making the court's action illegal. The [redacted] then notified that I had to take a driving course. I refiled the original traffic case back up in the court and notified the [redacted] and "I Drive Safely" that taking their actions against me while the original court action was still pending, or (in progress) was illegal. I then demanded that they both stand down or I would launch a [redacted] against them both for fraud, [redacted], and, abuse of discretion, with "I Drive Safely" as an accessory after the fact. I Drive Safely refused to stand down and the [redacted] responded by falsely claiming that there were TWO driving records and that therefore some how they were going to suspend my driving privileges in the near future. I was forced to take the drivers course from "I drive Safely". These unwise decisions seals the fate of a federal action against them both.After calling the legal department of the [redacted] to inform them of my legal action they began to back pedal, something about it being a fauly computer generated letter,(not likely) moreover, even if the [redacted] does back down it is not going to stop my legal action against them both.First complaint against I drive safely: "False advertising", In that they said there were no hidden fees or charges, they demanded an extravagant price of ten dollars to ship a small document of certification to me. Second complaint against "I Drive Safely": "[redacted]" I drive Safely after being informed that the actions of the court and the [redacted] were illegal, still did willingly and knowingly continued to cooperate with the defendant [redacted], to extract monies from the victim/plaintiff [redacted]Third complaint against "I Drive safely", False Course Information: Defective course information and ambitious questions on their test. One example, The info about friction was wrong and several other statements were questionable as to accuracy.Desired Settlement: 1. Not only do I want a full refund,2. I also do not want to pay more than I would pay to mail the certificate.3. I want to be paid for the four hours I spent taking their extremely defective and misleading course,Plus five hours of time preparing the numerous complaints against them, (and counting) at $100. per hour.4. I want at least $40,000.00 for punitive damages for deliberately failing to check and verify that my complaint against the court as a "Fraud on the Court" was real.

Consumer

Response:

This complaint was assigned ID

[redacted] in your system.

ANSWER

I have not filed the complaint with the [redacted] as of this date due to the fact that the [redacted] is currently tendering a motion to stand down.

This will not let them off the hook, but it would affect the construction or design of the federal

complaint to "Attempted Abuse of Power" from just Abuse Of Power.

If the accused stand down and stop the abuse it will limit

collateral damages and that will change how the [redacted]

Complaint is worded. If the [redacted] goes through with the threatened actions the

Complaint will have many more charges and those charges will be much more severe.

Moreover, the "payer for relief" in that Complaint will ask for a larger money damages.

So it is necessary for the [redacted] action to wait so that I can accurately evaluate the charges and assess the damages.

[redacted] pretty much requires that all actions are well grounded in existing and current law and conform to the

requirements of the [redacted]. One is really not allowed to jump the gun.

Business

Response:

Dear Mr. [redacted],

We have

completed the review of your complaint and would like to respond in writing.

First complaint against I DRIVE SAFELY: "False

advertising" - We do not charge

any hidden fees and all our fees are disclosed before the payment is processed.

As per your specific complaint, I DRIVE SAFELY, reports all completions to the [redacted], and there is no need for a certificate of completion. You can however

choose to have a paper certificate sent to you. The $8.95 was the fee I DRIVE

SAFELY charges for the printing and mailing of certificates.

Second complaint against I DRIVE SAFELY: “False Course

Information” - This course was reviewed and approved by the [redacted], all course

content was approved for use by the [redacted] prior to making this

course available to the public. We thank

you for bringing this matter to our attention. We will

have our content team review and make any needed changes to the course work and

exam questions.

We do apologize

for the inconvenience this has caused you, but based on the above, your request

for reimbursement are respectfully denied.

However, due to this misunderstanding we can offer you a courtesy refund

for the $8.95 which will be refunded to your account. Please allow

up to 30 days for the credit to appear.

If you have any

further questions or concerns regarding this matter, then please do not

hesitate to call me at [redacted].

Please be advised:

Per the recommendation from the San Diego office of the RevDex.com, I DRIVE SAFELY is responding to the components of complaint ID

[redacted] that directly relate to the I DRIVE SAFELY product and web experience.

Any issues or complaints outside of this scope will not be addressed by I DRIVE

SAFELY. However, we maintain the right to reply to such claims in the future.

Thank you,

I

DRIVE SAFELY

5770

Armada Drive, Suite 200

Carlsbad,

CA 92008

Office: [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Response to defendant's answer

Re: Revdex.com Complaint# [redacted]

Note, Plaintiff [redacted] did not receive the reply for [redacted]

until 1- 21- 2013.

I, the plaintiff, Mr. [redacted] absolutely do not

agree with the answers from the complaint I filed against [redacted]

First: One of my complaints was that they

have false advertising of which the defendant,

[redacted] denies.

However the defendant clearly states in their answer that they

charge extra, (a lot extra),

to ship a certification affidavit. Then they say this document is not

required, after the fact.

This is not in their advertising nor is it not listed as

optional. Moreover it does not cost $8.95

to mail a letter, (price gouging). This proves false

advertising as the defendant claims that there

are no hidden costs.

Second: My second complaint was that the defendant,

idrivesafely provides false or

inaccurate information on their course.

In the defendant’s answer they do not deny this second complaint but instead

the defendant

claims that it's okay because the [redacted] of [redacted] approved the course.

This is double talk, because the assertion that the

[redacted] of [redacted] has approved the

false information is irrelevant due to the fact that the

inaccurate information is still false information

whether it is approved or not.The defenant is still

responsible for their mistakes.

And then the defendant says they will review the course and

make any changes.

This demonstrates that the defendant is aware of the

misleading or incorrect information

thus showing a defective product or service.

Moreover now it is too late because they have already

mislead a great many people.

The defendant must now reimburse all the individuals that

have mislead, and provide

these misdirected individuals with a recall, which is

necessary to prevent a possible

fatality due to the false, misleading, or inaccurate course

information.

Third The defendant states: “We do apologize for the inconvenience this has

caused you, but based on the

above, your request for reimbursement are

respectfully denied”. And

then the defendant says they will give me back $8.95 .

(A tiny fraction of the sum charged to the plaintiff and the

necessary reimbursement

necessary to prevent a [redacted] action against the

defendant).

A greater insult could not be imagined, In light of the fact

that the defendant was

warned by the plaintiff that the [redacted] of [redacted] was acting

outside of the law based

on an illegal court order from [redacted]. More commonly this

is known as a “Fraud on

the Court” and that anyone who knowingly supports and

illegal court order is subject

to a a counter action, in this instant case, a US [redacted]

action.

This is not the first time the defendant has knowingly

illegally extorted monies from

individuals under the color of law, which is a clear

violation of a [redacted] ruling for deprivation of rights.

It has been discovered by the plaintiff, Mr. [redacted] that the defendant has

been knowingly associating with and supporting States who

have acted outside the

law and that this is a systemic degenerative practice of the

defendant [redacted]

because it brings them monies that they are not legally

entitled to.

Wherefore, the Plaintiff demands that the Revdex.com downgrade the

rating of the defendant

company to the lowest status possible for repeatedly and Knowingly

supporting illegal

requests made by the individual companies of states herein

the United States of America.

Further the plaintiff sayth not.

Business

Response:

January 28, 2013

RE: Complaint ID [redacted]

Dear Mr. [redacted],

We are in receipt of your latest correspondence to the Revdex.com, related to the I DRIVE SAFELY (IDS) [redacted] Defensive Driving Course, and would like to provide you the following response.

As it relates to your allegations of "false advertising" – related to the service fees we charge for optional certificate delivery methods, our website is crystal clear that electronic delivery to the [redacted] is included in the price. The very first statement on the web page in question is as follows:

“I DRIVE SAFELY will submit your course completion to the [redacted] the day you complete the course. These options are for obtaining a copy of your certificate for your own records.”

Furthermore, on the same page, listed with all of the “for fee” delivery options, is the following option:

No thanks, don't send me a copy for my own records.

Your completion will be automatically submitted to the [redacted].

As previously stated, we do not charge any hidden fees and all our fees are disclosed before the payment is processed. IDS reports all completions electronically to the [redacted]. You can however choose to have a paper certificate sent to you for your records. The $8.95 fee is what IDS charges for the printing, postage, and the labor involved in certificate processing.

Regarding the accuracy of our course content, IDS offers a course that was reviewed and approved by the [redacted]. From time to time, as new laws pass or as new statistical data becomes available, IDS submits updates to the [redacted] for approval to include in the contracted program. Similarly, if a customer brings an issue to our attention that we believe warrants a change to the course material, we would need to follow the same procedure for gaining the approval from the [redacted], prior to making that change to our curriculum. Again, thank you for your feedback, and we will evaluate if further action is required.

As previously stated, we have applied a courtesy refund to your account, in the amount of $8.95.

Furthermore, please be advised we consider your recent statements libel, including your misrepresentations, defamatory statements and overall lack of understanding as to the structure of our program, contractual relationship with the state and the governing regulations. We are currently exploring available legal remedies with our counsel, and will pursue every legal avenue available to us, should this continue.

Sincerely,

Managing Director

CC: [redacted], Attorney at Law

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

2-7-2013

NOW COMES THE Complainant, Mr. [redacted] and replies to the defendant's (herein known

as idrivesafely.com) second answer.

Response to the defendant's answer:

The

Plaintiff, Mr. [redacted] will not stand down from this

Complaint in the Revdex.com or any of it's issues presented therein, in

spite of defendant's attempt to intimate the plaintiff by threateningly a false

charge of libel.

Please note that any such proposed

counter action by the defendant idrivesafely.com must be filed, (by

law), in a [redacted] US Court of law.

AT: The United States Court House [redacted] as this is the Court

that holds the original Jurisdiction.

Failure to file the case in the correct

Court will subject the case to a Motion to dismiss, and or to a to

Motion for transfer and removal of the alleged case to the corrected

Courthouse in [redacted].

In addition, [redacted] Court Rule [redacted] states:

Any Pleading, Motion or Paper presented to the Court

cannot being presented for any improper purpose, such as to

harass, cause unnecessary delay, or needlessly increase the

cost of litigation;

Review: I signed up and took the Defensive driving class from the above company. I had an issue with voice authentication once I believe it was back ground noise. continued with course and on the very last module. All others were compete and passed quiz's. I failed a again after I just passed in the same chair using the same phone resulting in having to retake the entire course again. Both time I called immediately and was told there was nothing they could. I understand they need to verify the person taking the course is the same receiving the certificate but this was a complete waste of my timeDesired Settlement: I would like an immediate refund or to be reset to finish the last module

Business

Response:

June 10, 2015

Dear Mr. [redacted],

I sincerely apologize for any inconvenience you experienced with our New York Point & Insurance Reduction Program. I have carefully reviewed your account and verified that a full refund of $31.90 was approved on 05/30/2015. I completely understand your frustration in regards to the voice authentication problems you experienced when attempting to complete the program. Unfortunately due to DMV state regulations we are unable to reset a course once authentication was failed. On our website, and on the Terms and Conditions agreed upon before payment can be submitted, we advise the customer of the testing requirements for this course:

AUTHENTICATION:

STUDENT will be required to validate their personal identity via voice recognition a minimum of seven (7) times throughout the course. In the event STUDENT is unable to provide the correct voice imprint on two (2) separate validation instances, he/she will be logged out of the course and will lose credit for all sections completed to that point, in compliance with DMV regulations.

I want to offer you my deepest apologies on behalf of I Drive Safely for any misunderstanding in regards to the testing requirements. We value our customers and in order to alleviate the situation we have approved a full refund of $31.90 for the course. Thank you so much for your patience and understanding.

Best Regards,

Customer Service Team Lead

Consumer

Response:

Revdex.com and I Drive Safely:

I have reviewed the response made by I Drive Safely in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me and consider this complaint resolved. Although I'm very appreciative for the refund I would like to add some comments to the I Drive Safely company. I understand the NYS DMV requirements but I truly believe that I Drive Safely has inherent issues with there system in regards to there voice recognition and they took no responsibility. I took the same class online with one of their competitors with the same phone, in the same location in my home on the same computer and had zero issues In addition they advertise 24/7 support and most calls answered within 45 sec. Not once when calling was I connect within that time and several times I was on hold for 10-15 minutes. I had to contact them multiple times for different issues and during this issue it took them 13 days to respond to my phone messages and a complaint to the Revdex.com. The I reason I decided on I drive Safely over other suppliers was from feedback from AAA which I have also expressed my disappointment to them as well.

Regards,

Review: On June 2, 2013, I registered to take an on line driving course to be entitled to get an additional car insurance discount(see below).This course must be completed within a 30 days after registering. Part of the course requirement is to verify your identity either by phone or electronically by entering your password. I called initially to identify myself , however it seems that the company system did not recognize my voice. Since the system was not able to recognize my voice, my only option was to identify myself by entering my passwords. After completing successfully 2 chapters, the company system did not recognize my password entering. As a result of this, the company requires to initiate the course again. When I called the 18007231955, I was told that the state requires to pass identity password, for this reason, I need to start all over again. I am requesting either to let me finalize the course or to reimburse me the FULL $31.90 tuition. As you may know, I have invested 2 hours of my personal time on this already and am now being penalized due to the faulty systems of idrivesafely.Desired Settlement: Full refund $31.90

Business

Response:

Dear Ms. [redacted],

Review: I recently took the Tabc certification. I paid for over night delivery of my hard copy card and when I received my card it was a photo copy of the actual certificate. And it was photo copied crooked on the paper. I DID NOT PAY $20 EXTRA TO GET A PHOTO COPY OF MY CERTIFICATION OVERNIGHTED TO ME! I Could have done that at home from my computer printer. That is unacceptable. When I called about the issue they told me it was too bad and that they don't have to send me a hard copy and TECHNICALLY that photo copy is a hard copy. When I asked to speak to a supervisor they said they were the supervisor and refused to transfere to anyone else. That is unacceptable.Desired Settlement: I want a legitimate hard copy card cut and laminated that I can carry in my wallet, which is required by law in Dallas tx to have on me at all time! If not I want a refund for the $20 I paid to have it over night.

Business

Response:

Dear Mr. [redacted],

Review: Upon signing up and paying for the Online Teen - Parent taught drivers education course - and finishing the first 6+ hours of actual training time (as required per Texas state requirements), I purchased the delivery option (email for $8.95) for my son's 6 hour certification certificate. This was required to present to the DPS along with a Parent/Teacher Affidavit of actual logged training hours. When we did not receive the email certificate I contacted customer service and spoke to several people all of whom were rude and told me that the state requires Chapter 1 and 2 be completed before the 6 hour certification can be sent. I asked for clarification on how that time calculated and was told no one knew but just have my kid finish it and put whatever on the Affidavit. I asked in vain numerous times where any of this information was relayed to customers and they said it wasn't. But that's how it is and now that the course is paid for deal with it.Desired Settlement: I need someone to explain to me how the course time calculations relate to actual state required training times so that I don't have to falsify a state Affidavit.

Business

Response:

Dear Ms. [redacted],

The Texas Department of Public Safety requires student to complete a minimum of 6 hours of classroom instruction before taking their permit exam. Student enrolled in the I DRIVE SAFELY course will complete Unit 1 and Unit 2 before the eligibility certificate will be sent. This will give the student a general overview and enough information to pass the permit test successfully. The parents log matches our course, so please sign off on section 1 and 2, take this form along with the certificate and you student will be able to test for their permit at DPS.

I aplogize for any inconvienece this may have caused and our call center is reviewing any calls made from the phone number on file. We have creidted you account for email delivery. Please allow up to 30 days for the credit to be reflected on your account.

Please let me know if you have any further questions or concerns.

Thank you,

[redacted]@idrivesafely.com

I DRIVE SAFELY

Review: I purchased the IDRIVESAFELY program on 07/17/2013 $54.95. The whole reason I purchased this program compared to others was that they had a money back guarantee and I could stop and continue the program as much as I would like until finish. I started the program in January of 2014 with no problems. I finished a good portion of the program but shortly after I started a close family member was very ill in the hospital 5 states away. So I left home and didn't return until May 08, 2014 so I could be with my family during a very tough time for my family. So I went to log into my account on May 12, 2014 to finish my program that I had started. A red note popped up on the screen that said I only had 90 days to finish once I started the program. I called the customer service rep to see what need to be done to fix the issue. They said I would need to restart the program due to 90 days passing since starting. I agreed and said I would retake what I had started and I asked them to restart the program. They told me I would have to pay again in order to restart the program after touting on their web page you could start and stop as much as needed never stating the 90 day rules on the main page. Buried somewhere in some fine print they say its there. I never once got a email to tell me my 90 days were almost up even though I never knew about it until I tried logging in. I understand having to restart the program after 90 days but I have no idea why I would have to pay twice for the same service. I asked the rep if this was tactic to increase profits for their business which she replied it wasn't and that it was more about retaining what was learned. If this is really the case they would let me restart without paying twice. I have since started a new program with a new company after getting nowhere with customer service. I just want a refund for a service not provided.Desired Settlement: Since I tried resolving with a customer service agent on May, 12 2014 with no success and now purchasing a new program with a new company. I just want a full refund for a service not provided.

Business

Response:

Dear Mr. [redacted],

I do apologize for the inconvenience the course limitations have provided. I have confirmed your purchase of the course on July 17, 2013, and your start of the course on January 26, 2014. In accordance with Indiana BMV guidelines the course needed to be completed no later than April 25, 2013 as noted on the students My Account page.

As a onetime courtesy, the course fees totaling 54.95 have been refunded to your credit card. You will see the refund within the next 7-10 business days no more than 30 days as outlined in the terms and conditions.

Please contact me with any questions or concerns.

Thank you,

Customer Service Supervisor

I Drive Safely

760-692-3264

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

My daughter purchased the permit test. She went to log in to review before going to the DMV and it would not process her account--this only 2 weeks into the one month purchase. I called and after a long wait was put through to a "specialist." I was on hold for twenty minutes and then cut off. I tried the Chat and it would not work. I tried the "we will call you now" and it did not work. This place claims twenty-four-hour service. DO NOT WASTE YOUR MONEY ON THIS.

My son started the course last summer and began the course again the summer however it blocked him while taking the course. After calling the company we found out the course closes after 270 days, but it can be reopened for 19.95 for 30 days. What a sneaky way to get more more. This is not stated clearly and I spent the next 30 minutes searching for this hidden piece of valuable information. It should be clearly stated at each login how many days remain on the course. When I asked the representative why 270 days she confirmed it was arbitrary and not a legal requirement in Texas to limit the number of days. I will never recommend this company to anyone ever again!

I just took the six hour video course online, again. This time, as before, I found the subject material was delivered in an easy to absorb, entertaining format, and the voice recognition, phone-in verification system worked flawless. Some b-roll, and infomercial inclusions could use updating, for aesthetics, but overall a great program.

Review: I was almost at the end of the 6 hour course when the voice recognition started failing me!! I will not sit through the 6 hours again. And stop this nonsense about being open 24 hours a day all year. youre not! You sit on the phone for 20 minutes and then get transferred to a voicemail!Desired Settlement: call me and get me back to where I was in the course, or the cc charge will be disputed.

Business

Response:

Hello Mr. [redacted],

Review: Hi, I used to be a resident of Texas and I needed a copy of my Texas driving record. So, I ordered (Transaction#[redacted]) a copy of it through I Drive Safely. A few hours later they replied saying that the information I provided does not match the records.

After talking to the representative, I found out that they needed the most recent Audit number (which they never mentioned) to pull the driving record. What I had was a much older copy of my Texas Driver's license and I provided the Audit number that was on it.

I called their Customer Service for the second time and a lady called [redacted] talked to me. I asked her for a refund because 1) I never got my driving record 2) They never mentioned that they need the most recent Audit number. I wanted a refund because I paid money for service that was not fulfilled. I never got the driving record so I don't see why I should pay for it. I asked her to transfer me to a her supervisor and she said that she is the supervisor and she just HUNG UP the call while I am still explaining the situation to her.

I was really shocked with the way in which she behaved especially for a person who is a supervisor. I would never recommend doing business with them to anyone especially after seeing the way in which a customer care representative behaves with a customer.Desired Settlement: I need a Full Refund of my money $32.90 because they never delivered the service which was promised to me.

Hope Revdex.com can understand my situation and help me out.

Thanks.

Business

Response:

Dear Mr. [redacted],

I would first like to apologize for the service received. I DRIVE SAFELY strives to provide the best customer service in our industry. Your calls have been sent to our quality team for review and disciplinary action will be taken. I have issued you a full refund of $32.90 to your account. Reference number for the refund is ([redacted] ) please allow up to 30 business days for the refund to be reflected on your account. Again I would like to apologize for the service received.

Please let me know if you have any further questions or concerns.

Review: On August 1, 2012 I paid I Drive Safely total of $35.90 to provide me a copy of my driver's record. According to their advertisement, I paid an additional $10.95 to receive a copy of my record by email. According to their advertisement, I would be able to pull my driver's record within one minute. I received the email below from I Drive Safely. I did not receive a copy of my driver's record by email nor by mail. I am requesting a full refund of $35.90 from I Drive Safely for not providing the services that they promised to provide. EMAIL FROM I DRIVE SAFELY FOLLOWS:Hello Sam Smith,We're sorry,at this time we are unable to process the TX driving record you purchased on08/01/2012 @ 13:38 According to the Texas Department of Public Safely, you have reached the maximum number of requests for yourdriving record. If you feel this is an error please contact Texas DPS at (512) 424-2600 to check the status of your account. Regards,I DRIVE SAFELY Customer SupportPhone: 1-866-261-1652Desired Settlement: I would like I Drive Safely to refund me the $35.90 that I paid to them for services that they did not provide.

Business

Response:

After careful review of customer complaint # [redacted] for [redacted], we have responded to the customer with the following:

Review: Needed to renew my defensive driving course, to be able to receive 10% off my insurance. I am a disabled women with alot of medical problems. Most of my problems are involving inflammation of almost everything in my body. I signed up with Idrivesafely.com as I am disabled and cant sit for the full six hours. I signed up and started on May 9, 2012, with this particular company they identified you by a voice regonition program. Well on May 30, 2012 I was finishing the course as my last one taken expires 6/12/2012. On this day I got 2 request to verify myself with voice regonition actually an hour before I passed the voice recognition. Well the computer failed me twice after that on the same day and it was me but,unfortunately the weather wasnt condusive for the inflammation of my vocal cords, which I had just seen an ENT doctor in April 2012 and received this diagnosis. As a punishment like you have cheated the computer program sends you right back to the beginning of the course to do it over again. I didnt cheat I have a medical problem. I called Idrivesafely as they blame it on DMV call DMV they blame it on Idrivesafely. Its been over a month and still idrivesafely's corporate office never called back. I called again today got hung up on 4 times then get a women that says [redacted] is calling me as soon as her and I hang up. Well, its been an hour, they just wont call back. The terms and conditions that this company supplied me has absolutely no provision for disability or disabled. We are in NYS and disabled people utilize this sytems to be able to lesson out payment and give us the ability to get it done without having to sit for six hours. I need help this is Very Poor Business Practices and they are being paid by NYS. This is actually disability discrimination and would probably be a class action because infact they left a group of people out which are the disabled people of NYS. I demand this be rectified and I get the certificate I earned. Im not stupid Im DISABLED. Thank You, Pls adviseDesired Settlement: I want to be able to finish the last chapter test and receive my certificate for defensive driving, retroactive May 30, 2012

Business

Response:

Greetings,

In regards to complaint number [redacted] for Miss [redacted]; We have reviewed the customer's account and have responded to the customer with the following:

Review: I ordered the drivers safety course which was $25 I also requested a copy of my driving record per the courts request which was $20 for a total of $45. I finished and recieved my certificate of course completion but never recieved my driving record. I contacted I drive safely and asked what the problem was and they said that they were having a problem processing my request for my driving record. They asked me to be patient and check back with them in a few days. I waited two business days and contacted them again. Once again they informed me that there was some sort of problem with my request for my driving record. I asked for a refund at that time and they assured me that they would rectify the situation. After several attempts and being hung up on several times they never issued a refund for the $20. I went onto the DPS website and purchased a copy of my driving record for no less than $10 and recieved it within 7 business days without a hassel. I contacted I drive safely today to once again check on where my refund was and they said they could no longer give me my money back it had been too long and they had tryed to process my request for my driving record too many times to give me my money back.Desired Settlement: I am requesting a refund of $20 for never recieving my texas driving record. The texas department of safety had no problem fullfilling my request with in the desired time. Please rectify this situation..

Business

Response:

Greetings,

In regards to complaint number [redacted] for Mr. [redacted]; we have reviewed the customer's account and have responded with the following:

Review: Hello. My son has been trying for the last several weeks to use the web based software that this company provides. It states he should be provided a quiz to take after the first module. The online based software however "repeats" starting over all the time, never allowing him to get past the first section. I have contacted customer service on 4 diferent occassions as they advertise 24 / 7 customer service. The first was Sunday, 5/17/2015. I called, waited on hold for about 15 minutes, then hung up. Today, Monday, 5/18/2015, I called, waited on hold, after 60 minutes, I was prompted to leave a voice message, which I did. I have contacted them via online chat support. The representative said to call the phone number, as they could not help me. I have called again, waiting on hold, no one ever picks up the phone.Desired Settlement: A complete refund would be appreciated.

Business

Response:

Hello,

Review: On April 16-7, I registered for an online driver safety course with I Drive Safely as insurance in case my certificate for another driver safety course did not arrive before a court deadline. I never even began or attempted to begin the course. On April 18, I emailed requesting that my registration be cancelled. I received a reply telling me that cancellation could only be accomplished over the phone. On May 11, I called during business hours to attempt to cancel my registration. After being kept on hold for 16 minutes, I hung up the phone, and emailed again. As I stated then, I am filing a complaint with Revdex.com because this is ridiculous.Desired Settlement: I want an email apology. The amount of money will not be missed tomorrow but this is ridiculous.

Business

Response:

Hello,

Review: I used this website to hopefully take a driving class online and have the points dropped in return. When I explored paying for the class I first had to pay, then submit infomration, weird, but I paid. Once I paid I realized that I had to take the class in person not online. I stopped at this point and tried to get ahold of the Clerk of Court to verify that was correct. I was unable to reach anybody so I waited. I did not fill anything else out on the Idrivesafely website. I called today and explained to them what happend, they said that had I called the same day I paid then I would have gotten my money back. I explained that I wasn't 100% sure so I had to wait until I could speak to somebody at the Clerks Office. They did not care and basically told me I was out of luck. I told them I would complain and file a dispute with my credit card, they still did not care.Desired Settlement: Refund of 100% of my money!

Business

Response:

Mr. [redacted],

We apologize for this miss understanding, the refund

processing fee credit has been issued and you should see that in your account

within the next 30days. Please let us know if you have any further questions or

concerns.

Thank you,

Assistant Product

Manager

I Drive Safely, LLC

5770 Armada Drive, Suite

200

Carlsbad, CA 92008

Office:

760-692-3235

www.idrivesafely.com