I Drive Safely

Review: While attempting twice to take their defensive driving course the service would inly loop back to the pr page.

I then attempted three (3) times to resolve the issue.

This is the complaint issue: I was then told that there would be an eight dollar charge for each attempt in addition to the two fees of $25.00. This comes to a total of $66.00 fees for a product that doesn't work.

Please feel free to contact me at anytime day or night.

[redacted] L.P.Desired Settlement: A total refund of any and all fees and or charges of any kind. This due to the fact that a properly working program was not presented for my use, for these fees or charges.

Business

Response:

Dear Mr. [redacted],

I sincerely apologize for any

inconvenience you experienced. We have carefully reviewed your account and

request. The requested amount is higher than the amount paid for, for the

courses and processing delivery. As of today we have refunded you a total of

$62.94.

Our records indicate on 11/29/14

a payment in the amount of $25 was made to I Drive Safely for a TX Defensive

Driving Course. Another payment was made on 12/1/14, for our Video version of

the TX Defensive Driving Course ($34.99), Rush processing option ($2.95), and a

Driving Record ($24.95). On 12/03/14, we attempted to contact you via phone to

notify you that a full refund for the course and rushing processing ($37.94)

had been issued. Your Driving Record was processed and mailed to you via USPS

(2-8 business days), so that cannot be refunded. As of today 12/9, I have

canceled your 11/29/14, course registration and also issued you a full refund

in the amount of $25.

Refund confirmations for both

transactions have been emailed to you. I also included a copy for your records.

Please feel

free to contact me directly should you have any questions or concerns.Thanks,[redacted]

Review: I googled "Nashville Tennessee driving school" and their website popped up first. I searched their site and found that they were eligible for Tennessee so I took their course. I found that this was not eligible for the Nashville Court, and they say it is not eligible in the entire state of Tennessee because they are not National Safety Council certified. They told me I could not have a refund because the course was completed. I have since found that no area in Tennessee accepts this course. This is false advertising.Desired Settlement: I would like my money refunded

Business

Response:

Dear Ms. [redacted],

The I DRIVE SAFELY course is approved by the Tennessee Department of Safety, the course can be used pursuant to statute 55-10-301. Courts in the state can have other contracts with different providers. Due to this I DRIVE SAFELY will provide you a onetime refund for the TN course you took, to meet the Nashville court requirements. Please allow up to 30 days for the credit of $48.95, to be applied to your account.

Please let me know if you have any further questions or concerns.

Review: I registered for a course with idrivesafely.com on Friday, along with registering for the course; I choose to upgrade my shipping to overnight. With me making this upgrade it would be delivered to me by 5 P.M. the next business day. A few minutes before 5 P.M on the next business day I contacted idrivesafely.com to see the status of my delivery. The gentleman who took the call informed me that because I finished my course over the weekend, which I did on a Saturday, I would not be able to receive my delivery until tomorrow. I then told him that I was not informed until after I had completed my course over the weekend that it would take until Monday for processing to begin. I also told him that if I would have know that it wouldnt be processed until Monday that I wouldnt have purchased the upgraded delivery service and would then like a refund on the extra funds I spent to have that service. I then asked to speak to a manager once he told me he couldnt assist me further with my situation. His manager gets on the phone telling me that her employee had updated her on the situation that he was incorrect that the package had been delivered at approximately 1:30 and any reason for me not receiving the package was either my fault or that of FedEx. She then informed me that I would have to go through FedEx to have them solve the complication and that she couldnt help me any further. Not once between either of these employees, was there an apology for any inconvenience I had gone through having to wait for the package to be delivered for me to sign. There was only talk of then doing as they should, with no interest in an attempt of solving something that was not done as promised.Desired Settlement: I want a refund of the upgraded delivery which I did not receive in the time frame stated upon purchase.

Business

Response:

Dear Ms. [redacted],

Review: After finishing the course and passing the website asked me to select a shipping option. The verbiage on the page made me believe that I needed to choose a shipping option that would guarantee that the certificate was received before my court date. Only after choosing 2 day shipping and paying does the website state that they will send a notification to the court in plenty of time and the 2 day shipping is only to send the certificate for my records. I called within minutes to request a refund and state that I felt that I was mislead. They changed my shipping back to FREE shipping but kept $8 for processing the refund. I am amazed that this $8 processing fee extends to shipping costs especially when I immediately called them to explain the situation. They claim NO HIDDEN FEES.....I do not believe this statement is completely accurate after my experience. This is not the way to treat a customer.Desired Settlement: Refund the full amount of shipping $19.95.

Business

Response:

Good afternoon,

In regards to customer complaint number #[redacted] for Mr. [redacted] - I have reviewed his complaint and have responded to the customer with the following:

Review: I took this on-line traffic class for a speeding ticket. I called the court clerk's office, they said I could do traffic school to keep the ticket off my record. That I wasn't required to go to court first because I was under the amount that I didn't need a judge's approval for traffic school. I found this on-line course saw the money back guarantee that it would be accepted and it had the county listed on the website I got the ticket in. When I went to pay the clerks office she would NOT take the on-line certificate. Wouldn't even look at it. I called them for a refund because the lady said the judge wouldn't accept the on-line certificate. The Ms. [redacted] I spoke with would only refund half my money back. I think all my money should be refunded. I spent 4 hours taking a test that didn't do me any good. I figured most counties wouldn't like the on-line thing any way. It takes money from the county and it's too easy to forge a certificate.Desired Settlement: Refund all the money I paid.

Business

Response:

Dear Ms.

[redacted],

I do apologize

the court that issued your citation did not accept your completion. . Unfortunately

the course we offer has DMV approval, but not a court approval. I do see how

the I Drive Safely website does not make this completely clear.

I have processed a refund in the amount of

$19.50, the remainder of the course fee. Your total refund for the Tennessee

Defensive Driving Course equals $39.00.

You will see the

refund within the next 7-10 business days no more than 30 days as outlined in

the terms and conditions.

Please contact me with any

questions or concerns.

Thank you,

Customer Service

Supervisor

I Drive Safely

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I, ordered this course for my son for around$99.95. I was on the payment plan in which I paid half up front and the rest in 30 days. Once we began we noticed errors & glitches throughout the course. We saw a link that asked for feedback, we clicked and submitted the problem. Thinking that it would be a onetime thing we continued. More than mid-way through we noticed that we have sent at least 10 feedback complaints and about 5 we didn't bother to send. Since these problems made it harder for my son to read through the program, he became very upset. So, I called to see if I could get a refund for at least half of the program price since he had so much hardship. I was told I could only get around $19. in refund. (Skipping a lot).......At this point we were 75% through the course so we continued, noticing even more errors my son just tried to complete it. He's done, however his experience has been a nightmare.Desired Settlement: Since 80% of the program was full of errors & glitches I should be able to get that much of the program price refunded ($79.96).

Business

Response:

Review: My son signed up for the teen driving class. We have multiple complaints against this company:

1) "Voice Authentication" failures due to Idrivesafely.com system errors, not to user errors. Only 18 "failures" are allowed until you are ejected from the course. My son failed 4 out of 10 tests due to no fault of his own.

2) YOU CANNOT SPEAK TO ANYONE IF YOU HAVE AN ISSUE. The website claims to have "Customer Service available 24/7."I called the company three times to deal with the voice authentication issue. I hung up after a 30-minute wait the first time; I finally got through to a person after a 30-minute wait the second time, only to be disconnected when she "transferred" me; and I was on hold for a FULL HOUR the third time, only to be sent to voice mail (which I left, but my call was never returned). I also tried the online chat (it never worked), and I sent multiple e-mails over the course of a week (didn't receive a response for a single one).

3) My son's "teacher" had office hours from 3:00-5:00 M-F. When my son called him during these office hours, the teacher's voicemail was "full" so he couldn't even leave a message. We also e-mailed him twice, and again, no response.

This lack of communication is unacceptable. I do not understand how this company can have an "A" Revdex.com rating. I am not sure if this company is even legitimate. We were promised a teacher who would respond to my son's questions, and this did not happen. There is no way to communicate with the company, as shown above. Now, we are having to pay for the course AGAIN with a new company, and my son's time at Idrivesafely.com has been wasted. I have absolutely NO GOOD WORDS to say about this company.Desired Settlement: I would like a FULL REFUND of the $99 course for which we paid.

Business

Response:

June 23, 2015

Review: The online advertisement states a cost of $24.95 reduced from $49.95. When I called and spoke to a young lady she quoted a price of $29.95. We told her that we had an AAA account and would get a discount, she said ok and we ended up paying $26.95. She said they would mail the reciept to my E-mail address, and when I checked that, it said we were being billed $45.45!!!!! I started to take the course and when I finished with the first section, and took the test, I was rerouted back to the payment page, saying that I still owed an additional $31.90. When we tried to contact them we were put on hold for the next representative, who never arrived. Then I get an E-mail stating that they were going to issue a refund for $19.50. By now my head is spinning and I'm very annoyed. We called American Express to cancel the transaction, but were told we had to wait till it posted. Then we can file a dispute. So, I guess my complaint is false advertising, Hidden costs not mentioned in the online ad, and failure to get in touch with anyone to resolve the issues stated.Desired Settlement: Stop these people from falsely advertising a service for a certain amount, that is clearly a bait and switch scam

Business

Response:

Hello Mr. [redacted],

Review: I purchased an online course with I Drive Safely. I began the course but was unable to complete the course due to technical difficulties. I had to have my computer repaired. When I tried to log back into the system, I Drive Safely locked me out because I had not completed the course in 30 days. They refused to issue me a credit or a refund even thought I had not completed the class.

Here is the receipt. It did not state on the receipt that I had thirty days to complete the course.

Dear [redacted],

This e-mail contains your Payment Receipt and Login Information from I Drive Safely. Please print or save a copy of this e-mail for your records.

You have purchased the following products from I Drive Safely:

Kentucky Traffic School Course $47.50

We've carefully designed this course to be simple and easy for you to complete. If you have any questions or concerns, you may:

Refer to our FAQs

Contact a customer service agent via email

Call us 24 hours a day, 7 days a week at (800) [redacted]

Thanks again for choosing I Drive Safely. We're dedicated to providing you with an enjoyable experience while learning to be a safe and responsible driver.

All I want is either a full refund so I can re-enroll in the class OR a complete refund. They will allow me to re-enroll in the class for an extra

47.50.Desired Settlement: Give me a refund or allow me to complete the class.

Business

Response:

October 15,

2014

[redacted] St. #3

[redacted], KY [redacted]

Dear

Mr. [redacted],

I

sincerely apologize for any inconvenience you experienced. We have carefully

reviewed your account and request. Our records indicate that as a courtesy on

10/13/14, your payment made on 8/26/14 was transferred to a new account

allowing you to complete the course.

I

Drive Safely discloses to each customer under the Terms and Conditions which

must be agreed to before payment is accepted. The timeframe allowed for

completion which explains why your account was closed. After calling and

speaking with our Customer Service we felt as a courtesy we would transfer your

payment and allow you the opportunity to complete the course, instead of having

you to repay as stated in Terms and Conditions. I have included a copy of the Terms and

Conditions for your records.

Please

feel free to contact me directly should you have any questions or concerns.

Sincerely,

[redacted]@idrivesafely.com

Review: On may 27th I purchased a CDL practice test exams (that were almost helpful) then on June 5th I purchased a [redacted] Driver Prep Course from the CDL course page for an additional $14.99. I purchased the [redacted] Driver Prep Course thinking it had something to do with the CDL course like air brakes. Unfortunately the course is only about general knowledge driving a regular class vehicle. nothing about a commercial vehicle. when I called to get a refund, I was told I could not get one because I finished the practice exams already... I finished the practice exams WELL BEFORE I ordered the drivers course. Nevertheless their site says 30 day money back guarantee if your not satisfied. I obviously am not satisfied, yet they refuse to refund my monies to me.Desired Settlement: I want a refund for the [redacted] Driver Prep Course.

Business

Response:

Dear

Ms. [redacted],

We have completed a review of your

account, and show that the driver prep course was ordered on 6-10-2013; this is

within the 30days and is eligible for a refund. I have processed the refund for $14.95; the

credit should appear on your credit card statement within the next billing

period. I have also forwarded your comments

to our content team to make certain the needed content is added. We apologize for this inconvenience and wish

you the best of luck on your CDL testing.

Please

let me know if you have any further questions or concerns.

Thank

you,

Assistant Product

Manager /Interim Customer Service Manager

I Drive Safely, LLC

7324 Southwest Freeway,

Suite 1900

Houston, Tx 77074

CA Office: 760-692-3235

TX Office: 713-827-8887

[redacted]@idrivesafely.com

Review: On February 26, 2013, I hve registered to take an on line driving course to be entitled to get an additional car insurance discount(see below).This course must be completed within a 30 days after registering. It has 8 chapters of 10 to 13 mini lessons. The avarage person need to invest one to two our reading a chapter to take a test at the end of each chapter. Part of the course requirement is to verify your identity either by phone or electronicaly by entering your password. I called intitially to identify myself , however it seems that the company system did not recognize my voice. Then, I dicided to identify myself by entering my passwords. After completing successfully 7 chapter, the company system did not recognize my password. As a result of this, the company requires to initiate the course again. When I called the 18007231955, I was told that the stete requires to pass identity password, for this reson, I need to start all over again. I am requesting either to let me finalize the course or to reimburse me the 29.95 tuition. As you may know, I have invsted no less than 14 hours of my personal time taking this course. Dear [redacted],Thank you for registering at I DRIVE SAFELY for [redacted]. This e-mail contains your log in information. Please save or print a copy for your records.REMINDER: As required by the State of New York DMV, you must complete your course within 30 days of registration.If you have any questions or concerns, please contact our US-based Customer Support Team. They are available 24/7. For contact details, please visit our customer support page.We thank you for registering for our driving safety course and we are delighted to help you with all your driving needs.We've carefully designed this course to be simple and easy for you to complete. If you have any questions or concerns, you may:Refer to our FAQsContact a customer service agent via email Call us 24 hours a day, 7 days a week at (800) 723-1955Desired Settlement: 29.95 dollars

Business

Response:

Mr. [redacted]-

I have reviewed

your file and show that you did fail out keystroke authentication system. The

authentication system is required in order to meet regulations set by the New

York Department of Motor Vehicles. The course cannot be re-opened at this time

due to the failure. The monies paid to I DRIVE SAFELY clearly state that in the

case of an authentication failure no refunds will be issued. I DRIVE SAFELY is

going to make a onetime exception to this rule, and issue you a credit of

$29.95. The credit will be applied today. Please allow up to 30 days for the

credit to show on your statement. Should you have any further questions or

concerns please contact me.

Thank you,

[redacted]@idrivesafely.com

I DRIVE

SAFELY

Review: Multiple phone calls to customer service have resulted in me being told that I need to speak to a specialist. Then when they transfer me to another automated attendant where I am immediately hung up on. I have tried my best to get them to overnight the certificate I have paid for which should have been delivered on july 25 at the latest. I stilll do not have it and now I have to go back to court. I supplied my physical address to have it overnighted via [redacted]. I paid 22.00 extra for this. now I am going to have to go back to court without it.I have even tried doing a WHOIS on their domain name. the administrative contact phone is disconnected. I left a message for the technical contact but have not yet gotten a reply. I finally called the long distance number for their corporate office on yourvwebsite and got someone who says they will overnight it on monday. I have to go back to court on tuesday....Desired Settlement: I think that they owe me a refund of the 22.00 since delivery was not even remotely in the time frame promised. If I have to pay this ticket because I have not been able to reach them they should cover the costs associated with that.

Business

Response:

Hello,

In regards to customer complaint number [redacted] for [redacted]: We resolved customer complaint issue on 8/20/2012. Customer was refunded total of $24.95 for delviery charge of certificate.

If you need further information, please contact me.

Thank you,

Review: I took the defensive driving course finished May 15 and never received my certificate. I called again to get it resent, customer service tried to make me pay for overnight shipping and I refused, I haven't received my certificate the second time and they keep telling it's being deilvered. I've been very patient and paied in a timely manner and I should receive my product in timley manner.Desired Settlement: I talked with another person in customer service, I just want this to be known.

Business

Response:

Greetings,

In regards to complaint number [redacted] for [redacted] We have reviewed this customer's complaint and have already issued a duplicate certificate and FedEx'ed her certificate on 6/20/2012. Customer has already received certificate. This issue has been resolved at this time.

If you need any additional information please let me know.

Thank you,

Review: I recently took the Virginia Driver Improvement Online Course offered by I Drive Safely (idrivesafely.com). Since I do not reside in Virginia, I took the course specifically for out-of-state drivers. They claim that their course is totally approved and accredited by the Virginia Department of Motor Vehicles. The website states, "Students will walk away from this course not only more equipped to handle the responsibility of driving, but also with a Certificate of Completion they can present to any Virginia court." I even spoke with customer support to confirm this.

I completed the course and took the certificate I received from I Drive Safely to the Smythe County District Court. The judge did not accept the certificate stating that he would not acknowledge this online course and told me that it was invalid.

I feel that I Drive Safely misrepresented it's product by claiming to be "approved" in any Virginia court.

I sent two separate emails to I Drive Safely and have not received a reply.Desired Settlement: I would like a refund of the money I spent on the course and the extra shipping charges I paid to have the certificate sent to me via FedEx. ($54.95)

Business

Response:

Review: I drive safely takes money prior to signing up for service. My son signed up for a traffic school class on I drive safely's website, after the money is charged to the customers account the company then performs an enrolment application. At the end of the application the company then informs you that you are not eligible for that course. The company has already received and charged the applicant for the course prior to any enrolment activity. This is very unethical activity. The financial portion of the transaction should be that last step in the process of enrolment not the first. Trying to get the money reimbursed is a nightmare, the company transferred me 4 times to a voice mail system and would not get a person online to talk to me. After receiving a call back they then tell me it takes 8-10 business days to get a refund. This is not a suitable solution as they have already charged the money to the account on a product they cannot supply. There is no warning on their website to inform any applicant that they have to be over the age of 18 to take an online driving school class in the State of California, this is false advertising. As of this time I have not received a suitable solution to the issue and do not know when and if they are going to submit a refund of the monies owed. There is nothing in writing only a verbal commitment. This company needs to rectify their online registration process just like any other ecommerce site and make the payment the last stage in the process. As part of the punishment for my son getting his ticket he was required to pay for his traffic school. Now due to lack of funds to he now has to wait for this company to refund his money so he can then register for a class room courseDesired Settlement: The company to change it's online process to charge the applicant at the end of the registration process so that the applicant is not charged for services that this company cannot provide. Refund monies that they charge immediately and not in an 8-10 business day period. In this day and age they can either perform an immediate POST VOID of the transaction or run an immediate credit transaction just like they do a credit or debit transaction.

Business

Response:

Hello,

Review: I REGISTERED MY SON INTO IDRIVESAFELY. WHEN REGISTERING I DID NOT KNOW THAT I HAD TO FILE PAPERWORK WITH TXDPS IN ORDER TO RECEIVE A LOG SHEET. THIS TOOK 3 WEEKS TO GET BACK. through ALL THIS MY SON HAS BEEN EXTREMELY BUSY WITH HIS ROBOITICS. WE HAVE DECIDED THAT HE DOES NOT HAVE THE TIME TO TAKE THE CLASS AND WILL FOLLOW UP WITH THIS IDEAL NEXT YEAR. I CALLED IDRIVESAFELY AND WAS TOLD THAT NO REFUNDS ARE GIVEN AFTER 30 DAYS. IT WAS SUGGESTED THAT I ENROLL MY SON IN A ADULT CLASS NEXT YEAR AND WOULD NOT HAVE TO PAY??? I PAID THIS COMPANY FOR A CLASS. THEY ARE ABLE TO CONFIRM THAT MY SON HAS NOT BEGAN ANY OF THE COARSE.THIS IS IS NOT ACCEPTABLE FOR THIS COMPANY TO KEEP ALL MY MONEY WHEN NONE OF THEIR SERVICE WAS USED. I LOOK FORWARD TO GETTING THIS RESOLVED AS ONCE A RESPONSE IS RECEIVED FROM THIS I WILL CONTINUE WITH A COMPLAINT WITH TXDPS.Desired Settlement: I WANT A REFUND IN THE EXACT AMOUNT I PAID THIS COMPANY.

Business

Response:

I DRIVE SAFELY

5760 Fleet Street, Ste. 210

Carlsbad, CA 92008

Review: I paid for their online course, I did the voice test, on the telephone, I then proceeded to start the course and got to the third section. Their voice system said I failed to authenticate, I called and was on hold for 12 minuets. The girl assured me it was not a big deal that if it happened again to call back. Now on hold for 26 minuets, still NOTHING. I paid for a course and due to the FAILED technology I am out of MANY HOURS OF MY VALUABLE TIME! Terrible Customer Service, Terrible Hold times, Terrible all around.Desired Settlement: Get the job done, let me finish my course, this is terrible customer service.

Business

Response:

Hello Mr. [redacted],

Review: I just got my drivers license today. I was told by my lawyer to go online to their website and take a test to get my ticket dismissed. I tried but because I had barely got my drivers license that day they were unable to look it up. The site said I had to get a paper notarized and send it in. That to me was too much to do. I asked for my money back because on the advertisement it said money back guarantee which I thought meant I would get all my money back. I spent 25 and only getting 17 back because of processing??? To me money back guarantee means all the money I spent would get returned but I guess not. That is false advertising. Also said risk free. I had to basically pay them 8 to get my money back. Not good.Desired Settlement: I would like my 8 dollars back. Or if they can waive the part where I have to get the papers notarized I wont mind paying them back the 17.

Business

Response:

Dear Ms. [redacted],

I have

reviewed you’re account and complaint, and show that because the refund was

requested within 24 hours of payment, the $8.00 processing fee is waived. We

apologize for any miss communication, but the $8.00 has been refunded to your

account as well. When it comes to the notary affidavit, this is a requirement of

the state if we are unable to verify your information based off your driver’s

license and license plate number. We apologize for the inconvenience, but there

is no way to waive the identity verification component of the course.

Should you have any further questions or concerns, please

feel free to contact me at [redacted] or by email [redacted].

Thank you,

CS Manager

I Drive Safely

Review: I completed an online driving-course through idrivesafely.com on 1/28/14 and, on that day, asked for my driving safety course certificate to be shipped out to my address. At the time, the website informed me that it would take up to 2 days to process in addition to 2-8 days of additional shipping time for the certificate to arrive. I was also assured that it would take no more than 10 days for the certificate to arrive. However, on 2/13/14 (16 days later), I received an e-mail from idrivesafely.com indicating that my certificate was never delivered and had instead been returned to them. I was then asked to re-verify my address on file (which, after talking to them on the phone, was still 100% correct), and then I was offered to upgrade my shipping to two-day ($20) or next day ($30) shipping. I explained that I had never had any problems with the mail (or packages) at my apartment complex. I also reiterated that the original address information was correct and has been used to receive numerous letters and packages successfully in the past. I asked if idrivesafely.com could upgrade my shipping at no-cost since it appeared that idrivesafely.com either did not process my certificate properly or mishandled the delivery. The representative over the telephone refused my request and re-offered to upgrade my shipping options at my own expense. In response, I expressed my discontent and considerable concern that idrivesafely.com did not notify me of the returned mail until shortly before the due date of my driving course (of which idrivesafely.com has on file), and I questioned their commitment to addressing my concerns. In the end, idrivesafely.com sent out my completion certificate using regular mail and stated that it could take up to 8 days for the certificate to arrive.Desired Settlement: My ideal outcome is for idrivesafely.com to expedite my shipping to next day shipping so that I may receive my certificate and turn it in before the due date (2/18/14).

Unfortunately, that is unlikely at this point, and if idrivesafely.com is unable to deliver my certificate in a timely manner, then I would appreciate if idrivesafely.com will

1.) Send my driving safety course completion certificate to me in a timely manner

2.) Send a letter to both myself and the Temple Municipal Court confirming and explaining this delay to the best of their ability

3.) Investigate whether there was any process error in the way that certificates were handled

4.) Cover any fees incurred by an overdue completion certificate by Temple Municipal Court and the City of Temple.

Business

Response:

Dear Mr. [redacted],

I have received

your complaint, and have reviewed your account. In reviewing your account I

show that the original certificate was processed and mailed on 1-28-2014 at

5:10am in Houston, TX. On 2-13-2014 the certificate of completion was returned

in the mail, we notified you of this via email at 7:45am. You spoke with a few

of my agents as well as specialist, they were able to add APT to the address,

and resent via regular mail on 2-13-2014. We received your complaint on

2-17-2014 and made several attempts to contact you by phone, since we could not

reach you we sent the express package to the address on file. Fed Ex delivered

the package on 2-18-2014 at 12:35pm. Although it is not our company policy to expedite

returned mail we have made an exception in this case. We apologize for the

delay in the original shipment method, due to the returned mail via USPS.

Should you have any further questions or concerns, please

feel free to contact me directly.

Thank you,

CS Manager

I Drive Safely

760-692-3235

Review: I Drive Safely DISAPPOINTED me very much.

I registered my online driving course on Aug 10th at 1:00 pm. Then I was noticed that I could not take the course because the company did not have any online course for Oklahoma residents. I contacted their customer service regarding this issue, and I was told that I would get a full refund of my payment. (I contacted them 20 minutes after I paid, at 1:20 pm on the same day).

However, I got only $61 back instead of $69 that I paid. I contacted their customer service via phone. I met Jessica, and she told me that she could not handle the issue and transferred me to another department, which has no customer service at all. I then contact them via chat service, and met [redacted]. She told me that there was $8 processing fee whenever I got the refund. When I was still explain my situation, she disconnected the chat without any notice. She was extremely not helpful and rude.Desired Settlement: I want my money back, and an apology for their disrespectful treatment on me.

Business

Response:

Hello,

We have responded to customer and have issued a refund of $8.00.

Thank you,