I Drive Safely

Review: I paid for my grandson Permit test here and they never sent it to the motor vehicles office here. They never recieved it and was forced to have him retake the test at the DMV and had to repay it!I am not the only person this has happened to! I am frustrated and my money returned. This is a scam!Desired Settlement: I just want my money returned please

Business

Response:

Dear Mr. [redacted],

I have

reviewed your account and show that the course was not started. Since the

course was not started we are able to refund the course and permit testing

fees. A credit of $56.90 has been added to the account. Please allow up to 30 business

days for the credit to show up. Please let me know if you have any further

questions or concerns.

Thank you,

Customer Service Manager

I Drive Safely, LLC

7324 Southwest Freeway,

Suite 1900

Houston, Tx 77074

CA Office: ###-###-####

TX Office: ###-###-####

[redacted]@idrivesafely.com

Review: This driver's safety class is a HUGE waste of time. It employs 2 methods to prove you are the person taking the test. The first is this voice recognition method....it is inconsistent and if you fail twice when calling in you must start test over! The second method is a key-stroke method and if you fail once you must start the test over. Both of these methods ARE not valid methods to prove that you are the person taking the test. I failed twice! The costumer service agents (multiple phone calls), do not reset you and they even admit that the methods used to identify test takers is NOT consistent. DO NOT USE THIS ONLINE COMPANY FOR A DEFENSIVE DRIVERS CLASS!!!! I AM SHOCKED AT AAA FOR SUPPORTING THEM. THIS IS A WASTE OF OVER 4 HOURS OF TIME.Desired Settlement: I wish a refund and I wish AAA would NO longer recommend this product to their members.

Business

Response:

Hello Mr. [redacted],

Review: I successfully completed the I Drive Safely class on 10/25/2012. I checked off the box to receive the documentation in 2-8 business days. It came a month later- well past my deadline for the court case. I now have a point on my driving record and my auto insurance rate will increase.Desired Settlement: Pay for my increase in auto insurance and compensation.

Business

Response:

Review: I signed my daughter up for an online driving school course NOT knowing - and it NOT being made clear that they were not approved in the state of Ohio. And even if that is the case, they should at LEAST have something pop up saying that they are not approved in the state of Ohio!! I paid $102 - my daughter took the course. I was waiting to receive a Certificate of Enrollment but never received one. The ONLY way I found out that IDriveSafely.com was not approved was by contacting our Driving Test School Program. I spent $102 that I can NOT afford to just throw away and for what?? NOTHING.

Now I have to pay ANOTHER $100 for my daughter to retake the course and she's scheduled to start her in-car training next week!!! I think this is a scam and plan on letting as many people as possible know how much of a scam this is and to make sure they do NOT go through this website! I truly feel that they should give me my money back and the same for anyone else from any other state that is NOT approved since they did not have anything on their site making SURE people don't just go blowing their money for nothing!Desired Settlement: I want my money back and I think they should be forced to have a pop-up on their site when people go to sign up - where if the state they are signing up from is not approved that it should ask them if they are sure they want to go through with the process!

Business

Response:

Dear Ms. [redacted],

Review: After multiple attempts to contact idrivesafely to reset my password, the company did not respond. I then called their customer service number and was told by a recording that I would recipe an email, I did not. I then sent another email informing them of my problem, they have not responded yet. I can not log in to take my driving tests and as far as I am concerned, I have wasted my money.Desired Settlement: I am refunded my money.

Business

Response:

Mr. [redacted]:

Review: I was told to pay 40.00 for a defensive driving class which I did. The agent then told me that all the information I will need including my result will be mailed to my email address provided. After the defensive driving class was completed, they told me that I have to pay to have my result mail to me or I have to wait for 5 to 8 business days to receive my results. Additionally, when I requested to complain to a manager, the agent was laughing at me and keep telling me that I will have to pay. This is unaceptable and flase advertisment, false representation and bad customer services.Desired Settlement: I will like to my extra payment I paid for receiving my result be refunded with an apology too.

Business

Response:

Dear Mr. [redacted],

Review: On my visa bill, the explanation for the charge was I DRIVE SAFELY. I didn't order a driving course I ordered a Server Seller DVD, so I called the number listed beside I Drive Safely was 800-723-7955. This number is a Travel Agency and they knew nothing about Server Seller program.Desired Settlement: Correct this phone number so other customers will be able to reach the correct personnel.

Business

Response:

Dear Ms. [redacted],

I apologize for the confusion. Our finance team has contacted our payment processor and ensured that all the correct contact information is updated. We also understand that the business name was not clear. Our marketing team is working on getting the corporate information added to both the payment page and the email receipt. I would like to thank you for bringing this to our attention. Again I apologize for the confusion this caused.

Please feel free to reach out to me should you have any further questions or concerns.

Review: I went on company website to try and obtain my Georgia driving record. I read the description of their service and costs for what I wanted. Cost was $21.95. I then proceeded through the order process. The first step was to give them my payment info (credit card #,etc) which I thought fishy but I did it anyway. Then a later page informed me that there was an additional charge of $9.95. At this point I tried to withdraw from site and cancel transaction. This was at 10:20 am on 3-5-12. Later that day I received 2 e-mails from company..one saying my credit card was charged $31.95 and the second saying They did not have all the info necessary to complete transaction. I printed copies of both e-mails and immediately called them at 12:45 pm on 3-5-12. I was told by representative that I could not just cancel order but would have to pay an $8.00 fee for absolutely nothing. I told them that was unacceptable and they did not care that their website was misleading in its format. All legitimate websites confirm exact and total costs of product/service including any shipping or additional costs added before getting your payment info and finalizing transaction. I have never received any product or service from this company yet they still want $31.90 from me. This company is at best misleading on their website and more likely dishonest in their business practices. I notified them within 3 hours of my initial website visit that I did not want their service because of the overcharge they tried to sneak in. They could not process the transaction by their own admission because the process had been terminated by me prior to their obtaining all the info they needed and the fact that they immediately tried to get an $8.00 cancellation fee indicates that this happens to them often.Desired Settlement: I want them to withdraw the $31.90 charge they have posted to my credit card. I have received no product or service from them and do not want to do business with them ever. They should do the right thing. They will probably reply that the driving report is now mysteriously available to me on line but that does not address the overcharge and the misleading way their website is set up which does not allow you to withdraw after you give them payment info too soon in transaction.

Business

Response:

Hello,

In reference to complaint # [redacted] for [redacted]; this account has been reviewed and a refund has been credited to this customer. The customer has been notified of this as well.

If you need additional information, please let me know.

Thank you,

Review: After moving to a new state, I wanted to prepare for the likelihood of a written driving exam. I found idrivesafely.com through my new state's site. I ordered the $24.95 program. After 3 hours of not being able to log onto their mobile site or their regular site, I called customer service. I was informed that their program cannot be used on a mobile phone, yet their main page shows a picture if a woman holding a mobile phone, which made me think the program was in fact mobile compatible. I don't have a PC or access trouble one, so using my mobile phone is a must for me on compatible sites. I asked for a refund. I paid $24.95 for the program and spent 3 hours frustrating hours, because I could not access what I had paid to access. I was refunded $16.95. When I called to ask why I didn't receive a full refund, I was told that there is an $8 processing fee. $8 processing fee? For what? For refunding part of my own money? Moreover, when calling, they ask for a birthday that is associated with the account. When signing up, you're not asked for a birthday. .Desired Settlement: I would like the rest of my monies($8) refunded. I would like that picture of the woman holding the cell phone deleted from the site, so no one else gets duped like I was. I would like them to state in plain view that they will take $8 of your money,from your refund, even if you've been signed up for an hour and never got to use the program.

Business

Response:

Greetings.

Complaint number: [redacted] for Miss [redacted]; We have reviewed this customer's account and this issue has been resolved. Customer was issued refund of $8.00 on 7/9/2012.

If you need further information, please let me know.

Thank you,

Review: Paid online for a Texas Alcohol License - my 20 year-old-daughter took the test and after trying to complete the "4th Unit" 3 times, we have attempted 3 times to complete and chat and 3 times to complete a phone call - each time (6 total) we've been hung up on. We've paid for the service so the license can be obtained - and now we'll have to pay another company. I'm concerned that this company is a fraud and will use my credit card information since I can't verify there is a real person at the end of the phone line. We've spent many hours trying to resolve this with no response.Desired Settlement: We need an immediate response from the company or an immediate refund. To keep her job my daughter has to have this license.

Business

Response:

Good afternoon,

In regards to customer complaint number #[redacted] for Mrs. [redacted]: This customer has already been responded to and her complaint has been addresses. The course issue was resolved on 6/6/2012 shortly after this complaint was filed.

If you need any additional information, please contact me.

Thank you,

Review: I have now taken this defensive driving course online three full-time and am unable to get through all of the keystroke and verbal I have now taken this defensive driving course online three full-time and am unable to get through all of the keystroke and verbal assessments. The quizzes are absolutely impossible to read and they do not allow you to go back and look at any of the notes . As a result I have either failed a keystroke, verbal, or written assessment over 10 times . Everything about this system is completely efficient and I have now gone through this course multiple times and have retained all of the knowledge. I am unable to show that I retain all of that knowledge because of the assessments that require me to type in certain letters or Everything about this system is completely efficient and I have now gone through this course multiple times and have retained all of the knowledge. I am unable to show that I retain all of that knowledge because of the assessments that require me to type in certain letters or say certain phrases and then tell me that I am not who I say I am. I am requesting a refund so that I can take this course in person with a Nother company . After requesting that refund I was put on hold and then the phone cut out. I was then asked to leave a voicemail and nobody has gotten back to me. Then when I called back the phone mysteriously hung up three timesDesired Settlement: I just want a refund

Business

Response:

Hello,We have responded to the customer with the following:

Review: I am 18 so I had to take a drivers education course. I paid and completed it January 30th. Today is February 24th and I still don't have it. They claim it has been sent back twice, but I've gotten all my other mail. I tried to talk with a supervisor twice, and they hung up on me twice without ever speaking to one. They kept trying to up sale me an expedited delivery for 40 more dollars. Why would I pay an additional 40 dollars for something that should have been here weeks ago. And how would it make it here, if MY ADDRESS is the problem. I'm disgusted with this company.Desired Settlement: I want my certificate immediately or a refund so I can use a different company who can get me my desired results.

Business

Response:

February 26, 2015,

Review: My daughter completed her course and we paid to have her completion certificate shipped fed ex. It was sent4 days later, and was hand written with the wrong date of birth. I've tried to call and talk to someone, but nobody every picked up. I went online to CHAT, and it was disconnected several minutes into the conversation. I've also tried to email them from their web site, but their 'submit' button doesn't work. It seems impossible to talk to someone to correct her date of birth so an updated certificate of completion can be sent.Desired Settlement: Correct certification fed ex'd at their expense and for someone to call and request her correct date of birth at ###-###-####

Business

Response:

February 26, 2015

Review: I took the I drive safley course in sept 2013 and passed. I had two points on my driver license at the time. I was told that if I passed the test that the points would be removed once they reported to NJ Motor Vehicle.To date after repeated calls to them and the nj motor vehicle dept. This has not been done. I also emailed them as late as last week and they now do not answer my emails. I spent 6 hours on a computer when I took this test. I have the certificate and did get a small reduction on my insurance. Motor Vehicle keeps telling me they never received this from the company. I would hope someone could look into this and get this resolved.Desired Settlement: That NJ Motor vehicle is contacted and my points are removed from my driver license.

Business

Response:

Email sent 2-6-2014:

Good Evening Mr. [redacted],

I have received your Revdex.com complaint and would like to first apologize for the delay in getting your situation resolved. I have contact the commissioner today and have re-reported your completion once again. The DMV has assured me that they will take action quickly to resolve the reporting issue. As soon as I hear back from them I will email you again letting you know you can check the information. Should you have any further questions or concerns, please feel free to contact me directly. Again I apologize for the delay and assure you this matter is being handled.

Thank you,

CS Manager

I Drive Safely

###-###-####

[redacted]@idrivesafely.com

www.IDriveSafely.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I PURCHASED A TEST "ONLINE" FOR MY DAUGHTER TO TAKE TO GET HER PERMIT TO START DRIVING. I ALSO BOUGHT THE "PRACTICE TEST"…BUT WHEN I PAYED IT DIRECTED ME TO A PAGE W/ ONLY ONE OPTION TO CHOOSE TO PRECEED TO THE NEXT STEP. THERE WAS NO WHERE ON IT AN OPTION TO GO TO THE PRACTICE TEST. SO WE PUSHED THE BUTTON TO GO ON, AND IT AUTOMATICALLY STARTED THE TIMED "REAL TEST". SHE ANSWERED THE 1ST QUESTION OUT OF "NOT KNOWING WHAT TO DO!!!" AND THEN SAW A BUTTON AT THE TOP THAT SAID "SAVE & QUIT" SO SHE DID THAT. I THEN IMMEDIATELY CALLED "I DRIVE SAFELY" TO TELL THEM WHAT HAPPENED. THE LADY TOLD ME THAT THERE WAS NOTING SHE COULD DO. SHE NEVER DURING ALL MY ?'S I ASKED TOLD ME THAT MY DAUGHTER WOULD NEED TO GO BACK IN W/ IN 24 HOURS TO COMPLETE THE TEST OR ELSE SHE WOULD FAIL. AFTER I HUNG UP THE PHONE, WE WERE SO FRUSTERATED THAT WE DECIDED TO JUST PUT IT AWAY AND COME BACK TO IT LATER. SO LAST NIGHT MY DAUGHTER WENT BACK TO IT AND TOOK THE PRACTICE TEST MANY TIMES TO STUDY AND FELT CONFIDENT TO BEGING BACK ON THE REAL TEST. SHE TRIED TO GET BACK ON, AND IT SAID SHE HAD TO PAY AGAIN!!! TO RETAKE IT. I CALLED AND THE LADY ON THE PHONE THIS TIME SAID YES, SHE WAS SUPPOSED TO COMPLETE IT W/ IN 24 HOURS, AND SHE DIDN'T SO SHE FAILED IT. WHY DIDN'T THE PREVIOUS LADY ON THE PHONE TELL ME THIS? THIS WHOLE THING HAS BEEN REALLY AGGRIVATING AND UPSETTING AND REALLY ANNOYING. I DON'T HAVE A LOT OF MONEY TO JUST THROW AWAY ON STUFF LIKE THIS. I WOULD APPRECIATE A FULL REFUND FOR THIS MISLEADING THING THAT HAPPENED. AND I REALLY THINK THEY SHOULD MAKE THEIR PAGE BETTER. IF A PARENT PURCHASES A "PRACTICE TEST"….IT SHOULDN'T EVEN GIVE YOU THE OPTION TO BEGIN THE "REAL TEST" BEFORE THE PRACTICE ONE. AND WHEN I DID IT THERE WAS ONLY ONE OPTION TO PROCEED, EVEN THOUGH WHEN I CALL, I KNOW THEY SAYS, "NO THERE IS TWO OPTIONS, TO CLICK ON THE "REAL TEST" OR THE "PRACTICE TEST", BUT WHEN I DID IT 1/11/15 THAT NIGHT…THERE WAS ONLY THE ONE BUTTON TO CLICK.Desired Settlement: I WOULD LIKE A FULL REFUND. AND THEY SHOULD SHOULD FIX THEIR PAGE TO BE MORE UNDERSTANDING FOR "PAYING CUSTOMERS" SO THEY DON'T GET THEIR MONEY TAKEN FROM THEM W/O EVEN DOING THE TEST. ALSO THEY SHOULD PUT NEXT TO THE BUTTON THAT SAYS "SAVE & QUIT" A BIG ALERT THAT TELLS YOU, BUY THE WAY…YOU ONLY HAVE 24 HOURS TO COME BACK IN AND COMPLETE THIS TEST, OR ELSE YOU WILL FAIL, AND HAVE TO PAY AGAIN TO RETAKE THIS TEST"…NONE OF THIS WAS ON THERE, AND EVEN WHEN I CALLED VERY CONCERNED AS TO WHAT TO TO AND GO FROM HERE, THE LADY STILL FAILED TO TELL ME THIS VERY IMPORTANT PIECE OF INFORMATION.

Business

Response:

January 27, 2015

Review: I signed my 15 year old son up for the teen driving course to help with the written test so he can get his learners permit. After I paid, my receipt stated that the account would only be active for 60 days. No where that I could find did it state this on their web page. I even went back and double checked. If it's there, it's hidden. I would not have signed up for only 60 days, but it was already done, so I immediately began trying to access the account. After numerous attempts, I called and was told to use Chrome or Firefox instead of IE. Didn't work. Next call, I was told to update Flash Player. I tried only to learn that Flash Player is already built into Windows 8. So...this did not work. All this in spite of the fact that their own system check said everything was fine. Next call, after going through the whole problem with now a third person, I was informed that my state did not recognize their course. Mind you, I did not ask this, was just told and offered a refund. I did not sign up for state recognition, just for my son to get some extra experience, but since it wouldn't work anyway, I accepted the refund. I was not informed that there would be an $8 "refund fee". My fault for not checking reviews. There are plenty of "red flags" out there. I wasted 3 days and $8. After reading other reviews, I guess I was lucky that's all they got me for.Desired Settlement: Refund my $8. Should be more upfront about length of time you are enrolling for and "money back guarantee" should mean "money back guarantee". Also better tech service for problems.

Business

Response:

November 6,

2014

Miller

, MO [redacted]

Dear

Ms. [redacted],

I

sincerely apologize for any inconvenience you experienced with our MO Practice

Test program. I have carefully reviewed your account and verified that a full refund

minus an $8 refund cancellation fee was approved on 10/22/2014. The total

amount refunded was $16.99. I completely understand your frustration in regards

to the 60 day time limit, the extensive technical problems you experienced when

attempting to access the program and the $8 cancellation fee. On our website,

and on the Terms and Conditions agreed upon before payment can be submitted, we

advise the customer of the testing requirements for this course:

HARDWARE AND SOFTWARE

The COURSE/PRACTICE EXAM PROVIDER prescribes minimum hardware and software

requirements for completing the course. Minimum browser requirements are the

use of Microsoft Internet Explorer (MSIE) 7.0 or greater, Firefox, Google

Chrome, or any other browsers that provide equal or greater functionality. In

addition, the browser needs to be equipped with Macromedia Flash Player 10.0 or

greater. This plugin is entirely free and is made available on

http://www.adobe.com for download and installation. Our course content contains

some modules and videos built using Flash. These components will not function

on devices that do not support Flash such as iPad and iPhone. We are working to

update our course content to support iPad and iPhone devices. The browsers need

to support Java and Javascript. The minimum hardware required is such that it

should be able to support the software configuration listed above. The course

requires the use of a pointing device such as a mouse. The course recommends

that the hardware be equipped with speakers. All students will go through the

software evaluation after registration, but prior to the start of the course.

CANCELLATION AND REFUND POLICIES

A full refund(less $8 for

processing) will be made to any student who cancels HIS/HER enrollment

prior to attempting the practice exams or any STUDENT who cancels HIS/HER

enrollment within 24 hours of registering for the driver preparation course. The STUDENT will have open

access to the practice exams and driver preparation course for 60 days and it

will terminate without notice and will not be eligible for a refund at that

time. All refunds will be issued within 30 days following receipt of a

permissible request for enrollment cancellation.

I

want to offer you my deepest apologies on behalf of I Drive Safely for any

misunderstanding in regards to the testing requirements and the refund

cancellation fee. We value our customers and in order to alleviate the

situation I will be approving a refund of the $8 as well so that you obtain a

total refund of the $24.99 that you initially paid. Thank you so much for your

patience and understanding.

Sincerely,

Customer Service Team Lead

832.681.7364

[redacted]@idrivesafely.com

Review: Enrolled in "I drive safely" on August 18,2014.. THROUGHOUT the drivers safety coarse. I encountered many problems with their voice verification system. I drive safely requires the student to verify their voice after each chapter of their coarse. Passing 6/9 chapters and "flailing" the voice verification of system repeatedly, I finally found a "help" telephone number to call. They do have a transfer system with in the voice verification which would not connect to a representative as the automated system said it would. After finding the help number I call and addressed my concerns with the voice verification system with agent "[redacted]". [redacted] suggested my cell phones speaker phone might be the issue or possibly my radio playing softly in the back ground. I informed [redacted] that I had tried to verify my voice over the non speaker phone part of my Verizon. HTC one m7, and that it had worked. But when I called the next time on the same the voice recognition software failed me. I did not fail. It failed I.

[redacted] suggested I log back out she would reset my account and I could continue. I did so and logging back on was asked to start this six hours coarse over from the begining. I drive safely acknowledged record of my completed coarse work thus far but informed me that "NEW YORK STATE HAS THE TOUGHEST RULES REGARDING TH CONSUMERS FAILING OF THE VOICE RECOGNITION TEST". [redacted] furthermore informed me that there was no way she could start the coarse over for me at the point the I drive safely agent had blocked my account. She said I had to start the coarse again from the beginning and apologized. I logged out and logged back in finding I had to reset my voice verification. I considered this odd but understandable. After completing this I was asked to reregister. Did so and found my coarse work.locked.

Called back and spoke with agent [redacted] tried to understand and help but could only email an urgent message to a supervisor and tranDesired Settlement: Wish to continue the online offering hassle free as advertised with no charge and have my purchase price refunded. According to agent [redacted] my funds have been refunded to my financial institution, however I drive safely will not "wave my charge" for the coarse to start again. I have received and copied to wordpad notification from I drive safely stating that my coarse work has been sve and would not need to be repeated. [redacted] said this was a "mistake" and that for some states that information was true but not New York. Said she would correct that right a way. The conversation with this manager [redacted] ended when I asked her if I drive safely would or would not pay from their pocket my reregister fee and she said "they would nt offer the coarse for free". I did not ask [redacted] for the coarse for free but for the company to appease an ill served customer who was understandably upset with her companies false advertising techniques to lure in customers.

I do NOT belieý

Business

Response:

September 4,

2014

[redacted] St. #3

[redacted], NY. [redacted]

Dear

Mr. [redacted],

I

sincerely apologize for any inconvenience you experienced with our Online

Driver Safety course. We have carefully reviewed your account and request.

Unfortunately, due to the DMV regulations the course tuition must be paid in

full by the customer receiving credit at the completion of the course.

As

an approved online course provider we are prohibited from issuing a certificate of completion if customer has not

met all the requirements. That includes completion of the minimum course time,

curriculum, enrollment fees and authentication criteria. As a courtesy

we have issued a refund for the course registration. The amount refunded to you

was $29.95, the refund typically takes 2-8 business days to reflect back in

your account depending on your financial institute.

Attached

you will also find a copy of the Terms and Conditions accepted at registration.

Please

feel free to contact me directly should you have any questions or concerns.

Sincerely,

Customer Service Team Lead

[redacted]@idrivesafely.com

Review: The course is good, the problem is that every page has a timer that does not allow you to move forward until the 5 minutes ticks off. You read a short sentence or two in 30 seconds then are forced to wait until the timer allows you to go to next page. Can not keep your teen motivated to complete the year-long course!After 9 months they locked my daughter out of the program so that she could not complete it. I called in and they demanded another $20 for 30 days of usage. She will still not be able to complete in that time frame so that suggested that I find another program and would not refund our money.Desired Settlement: I would like the program turned back on without fees and without a 30 day limit so that she can complete the course.

Business

Response:

Dear Mr. [redacted],

I have reviewed your daughters account and show that we did waive the unlock fee and allow your daughter access to the course. The course has been active since 3-9-2013, since the course covers a lot of material; this is why we recommend completing within 270 days. Anything passed that will be very difficult for the teen to recall for testing. I have noted your account and we will unlock your account until the course is complete, this is done as a courtesy for your daughter, but please understand we recommend that if the course is taken over 270 days your daughter review the entire course before going to DPS for testing. The timers are a state requirement to make sure that the teen is spending the allotted time on each section; we have sent your comments to our curriculum development team so they can see if any changes can be made in the future.

Please let me know if you have any further questions or concerns.

Review: this agency has fraudulent business practices. I was completing my defensive driving course online and just as I was about to complete the course the voice recognition begin to not understand my voice. I called customer service and she stated that they have not received my payment and I informed her that there was a payment made. she then stated the first thing that needs to be done is the payment needs to be transferred. I asked why was the system not recognizing my voice and it had done so several time before and she stated there was something wrong with the system at the present time and that could be why the system was not recognizing my voice and I needed to be transferred to a tech. she transferred me to what I thought was a tech and I got a voice message. I called back again and another person transferred me again to voicemail. I called a third time someone hung up the phone. I called again and asked why instead of being told there was no one to take my call I was transferred several times to voicemail. I asked that my money be refunded because I was not happy with the customer service or the service in general. the agency informed me that I had to pay 8.95 cents for a processing fee. I explained it was at no fault ofmy own that the services was not working and there was no reason for the system not to recognizes my voice and I should have to pay a fee.

Business

Response:

Dear Ms. [redacted],

I would like to apologize for the frustrations on August 30, 2013. I have reviewed your account and show that you spoke with a specialist on 8-31-2013, your payment was reinstated, and you were able to complete the course. Your certificate of completion was mailed on 8-31-2013 and your completion has been reported to the state. I am very pleased to see that the issue was resolved and your were able to complete the course. Due to the inconvenience I have refunded your account $10.00, please allow up to 30 days for the refund to reflect on your account. Again I would like to apologize for the frustration.

Please let me know if you have any further questions or concerns.

Review: I payed to take the online course. I got to the end of the first session, it asked me for the last 4 digitd of my phone #. When I tried to put it in, the screen flashed and nothing was put in the box. I called their 24/7 customer service and just got hung up on 5 times in a row, never even talked to a person. I called back anf finally talked to a rep. she was very rude and unproffesional. She told me I missed a bunch of quedtions and I never even got to take the quiz. I asked to speak with her supervisor, and got hung up on sagain. I tried to call back around 10 times..... got hung up on every time. I sent an email to the company explaining all of this. I got an email back saying there an A+ company and this wasnt a scam. a refund would cost me, andthe security question comes from a 3rd party. Not there problem. but I could call back and speak with her ([redacted]) I called back and asked to be transferred to her. got hunp on I called bac gk spoke with a rep. told him what was going on. no help he asked if I wanted to soeak with [redacted], I said yes and no answer just hung up on again.

.Desired Settlement: Full refund so I can take the course somewhere else. And employees need to be retrained to answer the phones not pick up and hang up. loose there A+ rating possibly.

Business

Response:

Dear Mr. [redacted],

I have

reviewed your account and show that the authentication required by the Indiana

BMV, was failed. Due to this a course completion certificate cannot be issued.

Due to the phone issues you experienced we have issues a $59.90 credit to the

account. Should you have any further questions or concerns please let me know.

Thank you,

Customer Service Manager

I Drive Safely, LLC

7324 Southwest Freeway,

Suite 1900

Houston, Tx 77074

CA Office: ###-###-####

TX Office: ###-###-####

[redacted]@idrivesafely.com