I Drive Safely

Review: I enrolled on May 15, before enrolling I called and spoke to a rep about the course, because I was weary of it being online. She assured me it was accredited. I also specifically asked about the time frame. She said, "its a 24/7 class and you have as much time as needed. Well today my account was locked out and they are requesting payment to start the course. No refund. I feel the rep strongly misguided me, and led me to believe there was no lock out time. Had she not said I "had as much time as needed" I would've looked into it furthermore, but I felt no worry to as she was very nice and gave me the info I was curious about. This is terrible business practice. In turn, I wasted $75 to receive nothing in return. I just want a refund. So today I called and spoke with [redacted] (which I don't believe is her real name because it took over 5 seconds for her to tell me her name) and she was very rude, interrupted me multiple times. Didn't answer any of my questions, nor did she let me explain my previous conversation with the first rep. All in all a terrible way to treat consumers, especially a consumer that didn't consume anything. I just handed them money.Desired Settlement: All I wish to receive is my course payment back, my delivery fee(for having nothing delivered at all) and an apology for the misrepresentation.

Business

Response:

Mr. [redacted],

Review: I wanted to take a point reduction Defensive driving course to lower the points on my DMV driving record. One of the suggested sites to take the course online was www.idrivesafely.com. I read all the information from their website and they have advertised the New York Defensive Driving + Driving Record Combo. From their instructions in the "How it Works" tab they stated at step 3 "Check your driving record and verify that you’ve received credit for your course". So I decided to take the course and driving record combo because I expected that when I received my driving record it would indicate the amount of points AFTER the reduction. I took the course and completed on 5/18. Today on 5/26 I received my course completion certificate (which I appreciate) AND also my driving record. However, it does not show of reduction in points. I contacted them through their Live Chat for customer service to ask why I do not see a reduction in points. They told me that the information was sent to the DMV on 5/19 and they have no control of when the points will be reduced but they have sent me my current driving record. I explained that it is not what they advertised or I expected, and I asked for a partial refund for at least the drive record portion. I was told no refund can be done and I would have to call support to try to resolve the issue. I called and the representative Kelly told me I can not have a refund and that if I wanted the driving record I should have ONLY taken the course and then requested from them to send the driving record at a later point of time. THAT is not an option offered anywhere. It is no where to be found. She then said she would transfer me to a supervisor, of course she did not and transferred me to the automated course number which asked for a pin and then disconnected. Again, I called customer service, another representative who this time said it is misleading and would transfer to supervisor. Of course he hung up on me. I am very disappointedDesired Settlement: I would like a partial refund for the New York Driving Record $21.95 portion I took. The website information is deliberately misleading so they can ask for too much for their services, which they know they can not accomplish. The first sentence "Take the guesswork and hassle out of your New York State Point & Insurance Reduction Program (PIRP) with I Drive Safely’s Online New York Defensive Driving course." is COMPLETELY false and I feel very cheated. Why would I pay $21.95 for my current DMV driving record which cost $7 unless I expected it happen in a timely manner so I can view the point reduction.

Business

Response:

Dear

Mr. [redacted],

I

sincerely apologize for any inconvenience you experienced with our NY point and

Insurance Reduction program and Driver Record combo. I have carefully reviewed your

account and verified that the course and driver record were purchased

simultaneously on 05/17/2015. I completely understand your frustration in

regards to the driver record not displaying the points removed by completing

the point and insurance reduction course on 05/17/2015. Unfortunately the

driver record is processed at the time of purchase and since the course is

completed and reported to the DMV after it is completed, the points removed

would not be listed on the current driver record. I apologize for any

misleading information listed on the website. I have issued a full refund of

$21.95 paid for the NY driver record. The refund has been approved and the

refund will be issued within 30 days following receipt of a permissible request

for cancellation. Normally depending on your banking institution or credit card

the funds are available much sooner. Please feel free to contact me should you

need any further assistance. My direct number is [redacted].

Review: I purchased the product for $99 for my daughter to get her driver's license. One of the major selling points and reason's we chose this program was their work at your own pace claim. My daughter has learning issues and struggles to do her work quickly. This being an extra curriculum class it had to come after her regular school work. She worked on the program until one day her account was locked. I called the company and was informed there they have a 270 day limit but for an additional $20 I could get it unlocked for another month. I agreed to it and my daughter started working on it again only to find out that the program has a 3 hour a day limit as well as limits how fast you can finish a specific section. So even though she wanted to use her summer time to really working on the program she was limited by their time limits. After the month ended she became locked out again. I called once again and informed them of my dissatisfaction with the service since the website clearly states that it is a do it all your own pace program. I was informed no 270 days was the limit and if I wanted it unlocked I would have to pay. I invested $120 into getting my daughter her driver's license and she is no closer to getting it. The program is locked as well as all her progress and she gets no credit for the amount of time she already spent. The customer service was extremely unhelpful even though the website claims satisfaction guaranteed. I will not give them anymore of my money and after the way I was treated I can't recommend them to any of my friends.Desired Settlement: Receive a refund.

Business

Response:

September 22,

2014

[redacted] M [redacted] pl

[redacted] , IN [redacted]

Dear

Ms. [redacted],

I

sincerely apologize for any inconvenience you experienced with our Indiana Teen

Driver Education Course. We have carefully reviewed your account and request. It

appears that the student [redacted] registered for the program on

10/08/2013. During registration and in the terms and conditions we inform

customers that the course is accessible for a period of 270 days and that a

refund can only be processed within 30 days of purchase.

Terms

and Conditions: A full refund, minus an $8.00 processing fee,

will be made to any student who cancels the enrollment contract within 30 days

of registering for the course and prior to attempting the final examination.

Any student who has not successfully completed the course within 270 days of

registration will be terminated without notice and will not be eligible for a

refund.

Anytime

a student exceeds the 270 day time frame, they are allowed to obtain a 30 day

extension for an additional fee of $19.95. Upon making payment for an extension

the student is informed of when the next lock date on the account will be and

is advised to complete within the 30 days. I see Ms. [redacted] obtained an

extension on 07/14/2014 and the next lock date provided was 08/13/2014.

As

a courtesy we will provide Ms. [redacted] an additional 30 day extension at no

charge so that she may have another opportunity to complete the course since

she is on chapter 5 of 8. I hope this time will be sufficient to complete the

course since she is at the halfway point of the course.

Please

feel free to contact me directly should you have any questions or concerns.

Sincerely,

Customer Service Team Lead

832.681.7364

[redacted]@idriveafely.com

Review: I used their Web site to take a driving course toward the completion of requirement re a traffic citation.

I got a passing grade on the final exam, but then they asked me to take a survey.

It would not let me submit the results. I got "proxy error."

Finally, when I logged in a different way, I was able to complete the survey, but

then when I tried to print out the completion certificate, it generated a bunch of JUNK pages.

The taking of the course was a miserable experience because I kept getting plagued by SPAM and popup ads

everywhere I went - - Including something they generated called "coupons."

Their Web site must have been generated by a bunch of MENTAL [redacted],

who apparently don't check their work.Desired Settlement: Fix their Web site, and make sure the court gets notification of my completion.

Business

Response:

Email below was sent to Mr. [redacted]

Dear Mr. [redacted]-

Review: I paid for my daughter to complete her permit exam . She completed 20 questions and they asked for an authentification response. She chose the wrong answer and it immediatly kicked her out. I called the company and said that this was a favorite movie question that she forgot and I was her mom and they told me we would not be able to go into the test and would not be refunded.Desired Settlement: Refund a d complaint listed on Revdex.com. The need to ask more than 1 authentification question.

Business

Response:

Greetings,

In regards to complaint number [redacted] for Mrs. [redacted]; we have reviewed customer's account and have responded with the following:

Review: I took I Drive Safely's ticket dismissal course (DSC) on Sept. 7, 2012. I registered and logged on to their internet-based course. The system asked on the first page if I wanted a Texas driving record for an additional $24.95. I declined this option on the first page meaning I did not check box. (Prior to this - 30 minutes earlier, I accessed my Texas driving record at TX.gov and made an on-line payment of $12.00 to get an electronic copy). This option for a TX driving record for $24.95 came up on EVERY SUCCESSIVE PAGE on the website afterward. I believed that I was very careful NOT to select this option - I did not need it or want it! I completed the Driver Safety Course for $25, charged to my Master Card. I received an electronic email receipt from I Drive Safely for the $25 course charge. I DID NOT receive any email receipts (i.e. $24.95 for the TX driving record). However the next day I received my TX driving record in the mail from I Drive Safely. The company disputes my claim that I did not order this driving record. The company representative stated that I would have had to enter my driver's license Tag ID number and last 4 digits of SS number. I have NO recollection of providing that information. Of course it is impossible for me to PROVE that I did NOT do something. Because the driving record option comes up over and over, I believe it is an inherent, possibly intentional design flaw whereby someone may enter this information by mistake. In my case - I remember trying to be very careful NOT to select this option but the website confused me into buying it BY MISTAKE. My situation seems suspicious actually as the company did not send an email receipt for the TX driving record but did send a receipt for the DSC.Desired Settlement: I would like the $24.95 refunded to my Master Card. I feel the website is designed to initiate accidental behavior by someone who is not paying close attention. The website needs to be modified so that the "option to purchase a copy of your driving record" does not continue to come up on every page.

Business

Response:

Hello,

In reference to complaint number [redacted] - Customer has been emailed with the following response. Due to the terms and conditions accepted prior to purchase, a refund will not be given as customer has already received the service.

Dear Dr. [redacted],

I am writing to you in regards to your Revdex.com complaint

concerning your Texas Driving record. In your complaint you are requesting a

refund for the driving record that was sent to you. I have reviewed your

account and unfortunately I am unable to issue a refund due to the fact that

your driving record has already been processed and sent to you which you have

received. Had the request to cancel the order been received before the driving record

was processed, refund minus an $8.00

processing fee could have been given.

I have further reviewed the payment on the account and have

noted that the Texas Defensive Driving course and the Texas Driving Record were

purchased at different times with different approval codes. For the safety of

our customers we do not store any credit card information. Because each product

was ordered with separate transactions, a payment option would have been needed

for each transaction. In addition, the

process of ordering a driving record includes additional information such as

last 4 numbers of the Social Security Number and the Driver’s License’s Audit

Number.

We do apologize for the inconvenience however, we are unable

to issue a refund for the driving record.

REFUND POLICY

No refunds will be granted nor will you be

permitted to re-process your order without additional charges for a new order

(even if the information you submitted is in error, incorrect or invalid). Each

time an order is placed a new payment will be required. I DRIVE SAFELY incurs a

charge from for each time a record is processed and I DRIVE SAFELY is unable to

recover any fees collected by the state regardless of the results of the record

processing. All required information must be provided by you when requesting

the driving record. It is your sole responsibility to provide accurate and

complete information to I DRIVE SAFELY. Proper information includes, but is not

limited to, first and last names, address, contact information and signature.

If complete information is not received within 30 days of payment, I DRIVE

SAFELY will be unable to process your order and no refund will be granted. Any

refund which may be issued will be full refund, minus an $8.00 processing fee.

Review: Back in July I was cited by law enforcement officials for a wrong left turn.

As a result I was given the option to take a driver safety course thereby having the point removed from my record.

Upon the completion of the courese Idrivesafely submitted to me a completion form.

In addition, they claimed to have submitted a form to the DMV for review and removal of the infraction off my driving record.

February 2015, I renewed my insurance, and realized there was a penalty charged for a point having been added for the moving violation.

In other words, the idrivesafely has NOT complied with their end of the agreement to submit to the DMV.

I have called the mandatory actions unit of the DMV btu they cannot accept a completion form from a civilian , only the organizaiton that the classses were taken from.

I have called and spoken with 3 separate indivuduals with idrivesafely , resubmitting a form EACH TIME.

To this date ( I have called and spoken with the DMV 3/24/2015) the case has not been closedDesired Settlement: A POINT ON MY INSURANCE COSTS more than the $30 course price.

PLEASE help to ensure the DMV receives the appropriate paperwork and adjusts my driving record.

Business

Response:

Please see email thread below:

From: [redacted]To: [redacted]Subject: California Traffic School Completion NoticeDate: Tue, 17 Mar 2015 18:14:32 +0000

Thank you for choosing I DRIVE SAFELY. We have submitted your course completion to the California Department of Motor Vehicles; the CA DMV and court have accepted your completion on both dates 7/21/14 and 2/24/15. We have re-submitted your completion again based on the information provided to us: [redacted]. Submissions can take up to 48 hours to be accepted. We advise that you contact your court after this time to ensure they have received it. If you have any questions please contact us at [redacted] and a customer service

representative will be happy to assist you.

(Completion report was accepted on 2/24/15 with citation #[redacted] Lea Code [redacted] and on 7/21/14 with same citation number and LEA code [redacted])

Office Manager/Fulfillment

I Drive Safely, LLC

Direct & Fax Line [redacted]

______________________________________________________________________________⇄ />
From: [redacted]] Sent: Tuesday, March 24, 2015 3:08 PMTo: [redacted]Subject: RE: California Traffic School Completion Notice

[redacted],

I have called today and the Mandatory actions unit claims they have still not received the certificate.

PLEASE contact your management for help with this!

______________________________________________________________________________⇄ />
Subject: RE: California Traffic School Completion NoticeDate: Tue, 24 Mar 2015 20:24:22 +0000

From: [redacted]To: [redacted]Subject: California Traffic School Completion Notice

I will contact the clerk of courts in LA County to find a solution to this issue.

Thanks

________________________________________________________________________________...⇄ />
From: [redacted]] Sent: Tuesday, March 24, 2015 3:30 PMTo: [redacted]Subject: RE: California Traffic School Completion Notice

Thank you,

Please be aware that there is now an active complaint with the Revdex.com that requires ONLY to have this matter resolved for me to close it.

Review: On September 22 2014 I purchased the drug test for my son to take on line which was non user friendly and we were unable to complete and or receive adequate customer service assistance .Desired Settlement: I want a complete refund for the $35.95 paid "transaction number " [redacted]

Business

Response:

Review: To whom it may concern,

My issue falls under many categories. I completed a course with this company on 1 August and have never received a certificate of completion after numerous attempts to retrieve one. Customer service ignores my e-mails and when I call the company, I am always transferred and eventually disconnected because there is no one to take my call. Not one person has been of any assistance and I have spent $100 with this company. All they are required to do is send me a certificate. I have tried to contact the company over the phone and work out this issue at least 8 times. I have e-mailed the company just as many. After $100 invested, I have not received anything.Desired Settlement: If I am not able to obtain the certificate I need to send to my BMV, I want a full refund of my money as I have not received anything I have paid for.

Business

Response:

Dear Mr. [redacted] –

Review: Several months ago, I started the seller server course, which I paid for at that time. The fine print may have been different, but the large print stated "Work at your own pace. Completed lessons will be stored and will not have to be re-done". That being stated, when my computer crashed and my inability to purchase or repair it, I didn't think I had a time limit to finish this course. Since that time I have experienced several large financial burdens, and being a 52 year old widow, money doesn't just lay around available to me.Finally I have been able to get a new computer, so still very interested in finishing my course, I tried to sign in. I was having a hard time so I called the company. The first lady I spoke with had no problem helping me, and after we had the log on information taken care of, she said to call back if I experienced any further problems. When I attempted to log on, it said my account was locked and to call customer service. When I called back, I got a different person of course, and it was like I was talking to a different company altogether. This one tells me I have to retake the lessons already completed, AND PAY FOR THE ENTIRE COURSE AGAIN. "It's in the terms" she said. Even on the screen where it said to call customer service it says all the lessons previously completed were saved and would not have to be retaken. Is this not false advertising at the least?Desired Settlement: I don't even want a refund, I just want to finish the course. I really don't mind retaking the lessons already completed, if they don't in fact have them stored. I don't feel as though I should have to pay for it again.

Business

Response:

Dear Ms. [redacted],

Review: According to Georgia DMVS I Drive Safely out of Carlsbad, CA doe not meet the GA safe driving school requirements. A refund was requested for my sons class since it does not meet GA requirements. Refund was refused.Desired Settlement: $30.00 for class cost

Business

Response:

Review: I just enrolled to this traffic school and despite its claim to provide 24 hours/7 days costumer assistance, nobody ever picked up the phone. The line is either busy or it keeps the caller on hold until it disconnects. I asked for a refund via email; I received an email saying that refunds can be done only over the phone...what is this a joke?Desired Settlement: I am asking for the full refund of $19.95, which is what I paid.

Business

Response:

Thank you for contacting I Drive Safely. We apologize that you had difficulty reaching us. We strive to have all our calls answered within 30 seconds during Monday-Friday between 8:00am-5:00pm PST and within 45 seconds on during the evenings and Saturday-Sunday. There may be some delays based on high volume periods throughout the day. In regards to the refund, I note that your account was refunded on 3/12. Refunds can take around 7-10 (up to 30) business days to be reflected on your statement.

Review: I signed up for a defensive driving course on March 5, 2014. I was asked to go over a "voice verification" procedure. Minutes following the initial recording, The system did not recognize my voice and I failed the verification. I proceeded to call idrivesafely, the specialist informed me that my failure was most likely due to a noisy/muffled background or minimal cellular service. Regardless I was forced to start the course over. For my following quiz, I followed up by proceeding into the bathroom inside my office (with zero turbulence) and failed that as well. I proceeded to call idrivesafely once again and was met by [redacted] who arranged for me to move forward with "keystroke verification". Sure enough, minutes later I failed the following keystroke verification. I am perfectly capable to perform these exercises.

After speaking with supervisors and specialists ([redacted] in that order) w no progression I was not only unable to continue the course but unable to receive a refund as well.Desired Settlement: $31.95

Business

Response:

Dear Mr. [redacted],

I have reviewed your account and complaint, and show that a

refund of $ 23.90 was issued on 3-10-2014. In addition to this I also show that

a credit of the processing fee was issued on 3-11-2014 after manager review. The

total amount paid for the course on 3-5-2014 was $31.90 and I show all paid

funds have been refunded to the account. I apologize for the inconvenience and

the issue you experienced with our authentication system, but I show that I

DRIVE SAFELY has gone above and beyond to ensure the fund were returned due to

the issue reported with our program.

Should you

have any further questions or concerns please feel free to contact me at

[redacted] or via email [redacted].

Sincerely,

CS Manager

I Drive Safely