Ibotta, Inc.

Initial Business Response /* *** ** *** */
Thank you for bringing this to our attentionWe have reviewed the user's account fully, and it appears that they were deactivated for having more than accounts linked to their deviceThis is something that our Customer Support Team should be
able to assist withHowever, we confirmed with them that they have not yet received any emails from the user
We recommend that the user write in directly to our Support Team's email address, ***@Ibotta.comAlso, make sure that the email used to write in is the one that is linked to their Ibotta accountOur Support Team should be able to solve this issue as soon as they receive an email
Initial Consumer Rebuttal /* *** ** *** */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent emails (attached) with no response as of yetI will attach them here and follagainCan you please reply and communicate this information to the appropriate people?
Final Business Response /* *** ** *** */
Thank you for letting us knowWe checked the attached emails, but we weren't able to access the informationWe confirmed that our Customer Support Team hasn't been able to reach out to the customer, so we started a new email thread and our Support Team should send an email shortly
Once they get in contact with the user, our Fraud Prevention team will assist the user with his account
Final Consumer Response /* *** *** *** */
(The consumer indicated he/she ACCEPTED the response from the business.)
They fixed this and emailed me directly

Hello, Thank you for the concern regarding your accountWe understand the user's frustration that they are unable to remember the phone number linked to their accountUnfortunately, we are unable to make changes to the user's account without first verifying the phone number on the accountWe
hope that the user can provide a list of phone numbers acquired through Tracphone in conjunction with AT&T that we will be happy to test against the user's account. We truly apologize for the inconvenience and appreciate the user's understandingThank you

Hi there,Thank you bringing this to our attention.This user's account has been reinstated and is ready for use.If the user has any further questions or concerns, please have them contact ***Thank you and have a great day

Hi there,Thank you for bringing this to our attention.It seems as though this user has been deactivated due to submitting receipts that are from purchases not made by the user.Our Fraud Prevention verified that receipts submitted to us, through your account, were for purchases by other people
Per Ibotta's terms of use, Section 10.3, users are prohibited from submitting receipts for purchases they did not actually make.Unfortunately this user's account will remain deactivatedHowever, after reviewing their account further, it seems as though the user was able to withdraw their earnings successfully.If the user has any further questions, please have them contact ***.Thank you and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountYour account has been deactivated due to an extensive number of invalid receipt submissions. We have no record of any past correspondence with our Support TeamYou have now been sent an email from our customer inquiry system
asking for additional informationPlease continue corresponding with our Support Team via email. Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your
account. We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user). Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms. If you have any questions or concerns please let us knowHave a great day!

Hello, Thank you for the concern regarding your accountWe have completed a second review of this user's account and are firm in our decision to maintain account deactivation. On 7/5/17, the user had invited (referred) several users via emailThe additional accounts were all created on
the same device with the same account information as the first accountTherefore, the user was attempting to fraud the referral program by inviting oneselfThe user was educated about referring herself and notified that if it was done again, her account could be deactivated. On 8/22/17, the user invited several additional accountsThe additional accounts were all created on the same devices as previously created accounts, with the same account information as the inviting accountTherefore, the user was attempting to fraud the referral program by inviting oneself a second time. In total, the user has created accounts sharing devices, receipts, and account informationWe are firm in our decision to keep this user's account deactivated due to TWO violations of our Terms after being educated about not referring oneselfWe appreciate your understandingThank you

Hello, Thank you for the concern regarding your accountThe Care Team reached out to the user and the user did not respond to our request to see if the user received the confirmation emailSome times a user may inadvertently block Ibotta's email by marking them junk or spamTherefore, future
emails may not be received by the userIn this case, we cleared the blocks on the email address and hope that the user received the confirmation emailWe ask that the user respond so that we can ensure the user was assisted. We apologize for the inconvenience and look forward to a replyThank you

Hello,Thank you for the concern regarding your accountPlease visit our Help Center to view the Help Article that has been live since we started allowing multiple redemptions on rebates: *** This article has
been viewable to any user with an Ibotta account for the past four months.As a courtesy, this user was credited with the bonus in question on 6/7/17.Thank you and have a nice day

Hello, Thank you for the concern regarding your accountOn 2/27/18, the user was locked from withdrawing her earnings due to submitting the same receipt multiple times as well as sharing receipts with her referral. The user submitted three tickets to our Care Team on 2/27/In order to
streamline our service, additional tickets are merged into the main ticket which is sent to the appropriate teamTherefore, the user received a "Solved" message for the additional tickets that the user created which were merged into her first ticketIn the future, we recommend that the user send only ONE ticket to our Team. The user was educated about submitting a receipt only ONE time for credit on eligible itemsA user will not receive credit for the same items on the same receiptThe user was also educated that users are unable to share receipts, no matter which offers are being redeemedThe user was granted full access to her account on 3/4/and withdrew earnings that same dayPlease let us know if you have further questions about your account or how to abide by Ibotta's Terms of Use to prevent being locked out in the futureWe will be happy to helpThank you and have a nice day

Hello, Thank you for the reply about your accountUnfortunately, of the user's last unique receipts are fraudulent copies of receipts, portions of copies of other receipts, and receipts posted together that are not actually from the same purchaseWe apologize for the inconvenience but will not reactivate the user's account. We appreciate the user's cooperation and understandingThank you and have a nice day

Complaint: ***
I am rejecting this response because: they gave me the same automated response as before...I am admitting that I submitted receipts in day from the same retailerI made a HUGE purchase and forgot itemI then went back, bought said item, and submitted the receiptI do not understand how this justifys permanently deleting my account, and not letting me have my $worth of rebates I earned.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I already did my best to resolve this issue but you don't listenI have all the evidence to proof that I'm the owner of that account but you still insisted to provide my old number but the thing is it has been months since I changed my number and there is no way to get my old numberyou don't want to release it because you secretly want to keep my hard earned giftcard because you are a theft and scammer! I just want my $gc!
Sincerely,
*** ***

Hello, Thank you for the concern regarding your Backcountry purchaseUnfortunately, the pending period for Backcountry has been changed by Backcountry from days to daysThis is at the Retailer's request and we apologize for the confusion and frustration that the user is experiencing
Ibotta must adhere to the pending periods set forth by the retailer and understanding the conflicting information that the user has received. Sadly, we are unable to grant credit ahead of the pending period because this could internally affect the user's eligibility for current and future creditWe appreciate the user's feedback and understanding and truly apologize for the inconvenienceWe expect the user to receive credit for her purchase and any eligible bonuses by end of day 1/18/18. Thank you so much and have a nice day

Initial Business Response /* (1000, 5, 2015/07/25) */
Thank you for bringing this to our attentionWe have reviewed this case with our Fraud Team, and it appears that the user was reactivated after our Fraud Team completed their reviewAny rebates for the returned products have been removed, and
the user was able to cash out their remaining funds
The user's account is currently being reviewed for a second instance of possible fraudThey will complete this within a few days and reach out to the user as soon as they are finishedOur Support Team is available for any other questions or concerns

Complaint: ***
I am rejecting this response because:
you are not taking any action as there are no other phone numbersPlease release the moneyThanks.Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/09/02) */
Thank you for bringing this to our attentionWe have reviewed the user's account, and it appears that our Fraud Prevention team has completed their review and unlocked the user's accountThe user should now be able to cash out their funds at
their convenienceIf the user has any other questions or concerns, please feel free to contact ***

Hello, Thank you for your noteUnfortunately, as stated previously, we are firm in our decision to permanently deactivate your accountWe have verified the sharing of receipt submissions with all referred accounts.Per Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.We apologize for the inconvenience, but will be unable to reactivate your accountThank you for your cooperation and understanding

Hello, Thank you for the concern regarding your account and IbottaWe were notified that you have been in contact with a member of our teamPlease direct all inquiries and feedback to our teams. Thank you and have a nice day!