Ibotta, Inc.

Complaint: ***
I am rejecting this response because: they have made no specific changes to deliberately misleading advertising practices
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: First of all, I am rejecting because what ibotta has responded has nothing to do with my initial complaintI would like to recap what has transpired since April 19, I submitted a receipt that I had purchase multiple itemsI redeemed a rebate for oneThe rebate came back into my gallery and I redeemed again with the second product I had purchasedibotta rejected my second submission stating I had violated their terms of useI "emailed" back and forth with the company several times and they continued to state I violated their terms of use, but what I did was not in the terms of useThe company then showed where it is stated in a FAQWhen customers sign up for ibotta, they agree to the terms of use, not an FAQBut, they continued to tell me I violated the "terms of use" even though I did notIf they wanted to begin enforcing this rule, then ibotta should update their terms of use to include this type of submissionI believed this to be a dishonest thing on the company's part because they continued to reject my particular submission, so I reached out to the Revdex.com and submitted a complaint explaining the situation in more detail than listed aboveI submitted the complaint on April 24, 2016.*ibotta has now retaliated against their customer, myself, for reaching out to the Revdex.com.*On April and April 18, I submitted a receipt where I had purchased one 18pack of Bud Light, tostitos, and salsaI submitted the receipt for separate rebatesMost importantly I would like to note that ibotta accepted and gave me credit for these rebatesI was not deniedNo one told me I did anything wrongI have uploaded the emails stating that ibotta accepted this and gave me credit for theseOn April 27, after I had submitted the complaint to the Revdex.com, ibotta went looking for something I had done wrong so that they could deactivate my accountThey went looking! They wanted to find something I did wrong so that they could retaliate against meTheir customer! How despicableI have emails where they re-ran the already approved (APPROVED BY IBOTTA, not my fault they approved it) and then denied them and now say I have negative creditI would like to also say that I genuinely didn't know I had done anything wrong with submitting the Bud Light receipts and combining the rebatesPreviously, the Mott's rebates stated you could not combine in the rebate details, so that is where I looked for the information about combining the Bud Light rebatesIf ibotta had denied those rebates as they should have in the first place, and showed me where it said it in the fine print, then I wouldn't have "negative credit" as they say I do nowSo, what does ibotta do? On April 27, again, after submitting the complaint, they have DEACTIVATED my account for something THEY initially approvedSomething that they didn't even let me know I had done wrongI have been an excellent customer since July of Almost YEARSI'm not new to this and not trying to scam ibottaI am a personI am a fatherI am a husbandI work very hard for my moneyI am an honest personIf ibotta had looked at my overall history over the last years, they would see I do not try to do anything wrongI have been very disappointed by this entire situationI pointed out something they should fix in their terms of use that I did NOT violate, and they chose to retaliate against their excellent customer by looking for something that I accidentally did that violated itAgain, which they approved and only denied AFTER I contacted the Revdex.comThis just isn't good businessIt's shadyIt's rudeIt's completely childishSo, yes, I reject their response because they have retaliated against me by deactivating my account for something they approved in the first placeAgain, their responses have had almost nothing to do with the original complaint
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountOn 2/8/18, the user's account was locked from cashing out due to suspicious activity based on either user data, shopping behavior, or account auditsOn 2/14/18, the user was granted full access to her earnings and has continued earning
and withdrawing funds. Thank you

Hello, Thank you for the concern regarding your accountWe have reviewed your account and past correspondences with our Support TeamUnfortunately, as stated in a previous email, we will be unable to reactivate your account. Your account was deactivated due to suspicious account
activityDue to purchasing information and or account activity, we reserve the right to suspend accounts temporarily, or permanently, based on shopping behavior or user data that may indicate fraudulent activity. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users.Unfortunately, your account balance sits at $and our minimum threshold to cash out is $20, therefore, we will be unable to allow any courtesy withdrawal of fundsThank you for your cooperation and understanding

Hi there,Thank you for bringing this to our attention.After reviewing this user's account history, it seems as though the user submitted multiple receipts that issued to purchases not made by them.Our Fraud Prevention Team was able to confirm these transactions, and has allowed the user to withdraw
their remaining fundsThis user's accountwill remain suspended.If the user has any further questions, please have them contact ***Thank you and have a great day

I am rejecting this response because:I feel like I'm not being treated fairly, I don't feel like I broke the terms or any rules for just going shopping, than when I have my first issue with IBOTTA receipts than the next day my account was deactivated without notice

Complaint: ***
I am rejecting this response because:The response is incorrectI able to update my email address in the application with no issuesIt was after I had already updated the email address that I was notified I had to email support to update the phone#When the customer service rep asked me about that I had advised her that it was already changedI have that email too if you guys forgotOn top of that I received an email on December 4th stating my account was deactivated and it was due to one of several (possible) reasons and I know what it wasIt was because I created another account using my phone number (which you have stated several times wasn’t on my account to which I responded to using the same original ticket that was originally submitted (now that the account is deleted I can’t go back in to print the chain, but lucky for me you guys send the same response to my email :) either way, my response is below (as well as attached)just stop lying! ”So now my account is deactivated so u guys dont have to give me the money I earned? I was unable to use the money on the account and according to your company my phone number wast on the accountNow im confused? You stated in my Revdex.com complaint that my main number *** wasnt on the account and now all of a sudden ive used it twice? I created the 2nd account to scan receipts because you said the number was not on my current account, now it just sounds like yall were lying and giving me the run around as well as lying to the Revdex.comIs me cashing out my $200+ dollars earned on your platform that detrimental of a loss? So what do I do now? Am I just not allowed to have an account anymore because I filed a complaint?Sincerely,
*** ***-***

Hello, Thank you for the concern regarding IbottaIt appears that the user is experiencing a technical glitch that has since been resolved by Ibotta's technical teamThe user wrote Ibotta on February 27, Our Team responded to the user on February 28, The user did not reply that
she was still unable to retrieve her earnings from her accountTherefore, we did not know that the user was still experiencing issues when she wrote her Revdex.com complaint. In order to bypass the Captcha error that the user is receiving when using a browser, please click refresh on the browserHere are the steps to reset the password from both the app and the web:App: Open the Ibotta app, tap log in at the bottom, tap reset passwordA reset password email will show up to the email address that we have on file within minutesTap the link within the email and you will be redirected to a screen to enter your new password and save itYou will be able to use your password within the same day, however, sometimes there may be a delayPlease allow up to minutes before attempting to log back into your account.Browser: Visit Ibotta.com, tap sign up, tap reset passwordA reset password link will be sent to the email address on fileClick the link within the email and you will be redirected to a screen to enter your new password and save itIf at any time you receive a "Captcha" error, please refresh the page that you are on and try again. As a precaution, we have removed any blocks from Ibotta emails to the users email addressWe also show a receipt of the password reset link minutes before this messageLet us know if you have any further trouble resetting your passwordThank you and have a nice day

Hello, Thank you for your replyOn 7/28/17, the user submitted a ticket claiming that she had a new phone number *** and that her old phone number was ***The user has not provided any additional phone numbers in the ONE support ticket linked to her account. We will be happy to test any additional numbers provided through a support ticket for the user to discover the number that She linked to her account and verified, on November 07, 03:UTCDue to the account security implications that Ibotta can incur if we automatically changed the number without first verifying it would negatively impact this and other user's experienceUnfortunately, if the user cannot provide additional phone numbers for our support team to test against the system OR cannot verify the currently linked phone number, we will be unable to assist the user in verifying her account or cashing out. We hope that the user can provide our team with additional phone numbers to check against her accountThank you

Hello, Thank you for the concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent suspension of your
account. We verified that you have sent in non-itemized receipts for submissionAn itemized receipt is necessary for accurately matching and crediting your rebates. We have also verified that many receipts submitted to us, through your account, violate Ibotta’s Terms of Use, Section Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms. If you have any questions or concerns please let us knowHave a great day!

Hello, Thank you for your reply regarding your accountWe apologize if you feel that we do not want to pay out the funds to youHowever, we are choosing to not payout funds that we feel were not rightfully earned by youWe partner with quality brands and retailers and could be jeopardizing those relationships if we let users, who are violating our Terms, continue to redeem these rebates. While we absolutely hear you out and understand the frustration that you may be feeling, we are firm in our decision to maintain deactivation for your account due to improperly receiving creditImproperly receiving credit and violating our Terms is taken very seriously by our teams and an account can be flagged and reviewedWe will always conduct a review in a timely manner and answer questions relevant to the accountAlthough not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of Use. Thank you for your cooperation and understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
*

Thank you for bringing this to our attentionWe are sorry to hear this user has not received their purchased gift card yet
Please be sure to check all mail folders when purchasing a gift card, as our emails may slip into a promotions or spam folder
We have resent the gift card to the
***
If the user does not receive the emailPlease provide us with an alternate email to send the gift card link toWe hope the gift card reaches the user's email soonThanks!

Complaint: ***
I am rejecting this response because: These is a statement "As previously stated, out of the user's last submitted receipts, were in direct violation of Ibotta's Terms of Use". It was never previously stated to me. As far as I know I had never made any mistakes (doesn't mean I didn't unintentionally did I am human) as I was still receiving money back. The statement "violation of Ibotta terms of use" is nebulos at best and seemly intentionally vague in an seemly systemic effort to keep funds. It's also a shame that it took complaining to Revdex.com to be made known of a forgiveness policy. I still reject the crony and unethical business practice of keeping the earned $funds
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Ibotta continues to cite Terms of Service released after the incident
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountUpon review of the user's account, the user was locked out from withdrawing her earnings due to too many invalid receiptsUpon further review of the user's receipts, the user has been permanently deactivated for her behavior regarding
the invalid receipts. On more than occasions, the user has submitted the same receipt for the same offers, sometimes in excess of different timesAs user is able to submit a receipt once for offers being claimedThe user may not submit the same receipt for the same offersHowever, a user may claim the same offer for products purchased on a different shopping trip and receiptOn several occasions, the user purchase products which she received Ibotta credit forThe user then returned the products and retained the Ibotta credit. Unfortunately, Ibotta cannot allow for these behaviors to continueHad the user experienced the issue once or twice, Ibotta could understand that the user made a mistake and grant a second chanceUnfortunately, this behavior has continued since the user created their account on June 5, Per Ibotta's terms of use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta Offers for products that have not actually been purchasedWe verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, reverse or correct user rewards balances, or take other actions as appropriate. We appreciate the user's cooperation and understandingThank you

Complaint: ***
I am rejecting this response because: Ibotta is claiming a allegationThey have a tendency to close out accounts when the user is avid with the application and they have to pay out more than they expectedApparently is a common practice with them as is also ignoring emails sent to them in response to account be locked, etcMost complaints regarding Ibotta are for the same reasonShady company!!
Sincerely,
*** ***

Hi ***, As stated previously, upon completion of the review, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseUnfortunately, the account will remain suspended indefinitelyHowever, we do see that some of the balance was redeemed in accordance with our Terms of Use. Because of this, we have decided to unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut down. When we previously provided this opportunity earlier in the week, you failed to withdraw your earningsThis will be the final opportunity to withdraw the remaining amount on your account. Thank you for your cooperation and understanding

Hello ***, Thank you for your explanation and concern regarding your accountWe have completed a review of your account and as a one-time courtesy, we have reactivated your account for use with the understanding that future behavior that violates our Terms of Use may result in a permanent
suspension of your account.We verified that you have submitted receipts that were first submitted by another userPer Ibotta's Terms of Use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).Please review our Terms of Use to avoid suspension in the futureThey can be viewed here: https://ibotta.com/docs/terms.Additionally, if any other issues come up in the future, please allow hours for an initial response to the high volume of inquiries that we receiveIf you have any questions or concerns please let us knowHave a great day!