Ibotta, Inc.

I am rejecting this response because: I have not been provided ANY documentation of the initial allegation of fraudI have ask repeatedly and produced photographic documentation of receipts, item barcodes and screenshots of rebates to match the items and receiptsAll of the ones they claim were fraudulentI went through ONE by one and provided proof via email that they were notYet the company has not provided one shred of evidence against meOnly their claimThat is not good enoughThe burden of proof lies with them.Sincerely,*** ***

Hello, Thank you for the concern regarding your accountWe have reviewed your previous correspondence with our team as well as your account. Unfortunately, we were able to find validating information within your account showing that receipts submitted by you were not actually
purchased by you, but by someone else, possibly not another user Ibotta is grateful for the choice our users make every day to use our appWhen outlying users violate our Terms of Use, this jeopardizes our relationships with Brands and Retailers, potentially preventing us from continuing to provide high quality rebates and bonuses to the majority of our usersIncorrectly receiving credit is taken very seriously by our teams and an account can be flagged and reviewedWe will always conduct a review in a timely manner and answer questions relevant to the accountAlthough not every account will receive a review, we strive to provide a positive experience for all users aligned with our Terms of Use. Thank you for your cooperation and understanding

Hello ***, Thank you for your concern regarding the status of your accountWe can see that you have been a loyal user with Ibotta for some time nowAfter further review, we are choosing to reactivate your original account as a one-time courtesy for use with the understanding that future
behavior that violates our Terms of Use may result in a permanent suspension of your accountWe will also reactivate your mother's accountPlease check your email for additional details.If you have any further questions or concerns please let us knowThanks again for using Ibotta and have a great day!

Final Consumer Response /* (2000, 7, 2015/11/24) */
On November 24, I was reinstated into my accountI received no email or any informationI just was magically able to log into my account a day after filing this reportI just wanted to let you know that the problem was resolvedThank
you

Hello ***, Thank you for the concern regarding your accountIt appears that you have had continued correspondence with one of our representativesPlease continue corresponding with our team on the email platform so that someone can resolve your issue. Additionally, due to the number
of inquiries that we receive on a daily basis, we ask users to allow up to hours for a response from our support teamThank you for your patience and understanding

Complaint: ***
I am rejecting this response because:The initial complaint was about one of the two accounts in one household got deactivatedThe business agreed to reinstate the deactivated account, but sneakily closed the other account ***, which is in good standingThis is really unprofessional
Sincerely,
*** ***

Hi there,Thank you for bringing this to our attentionWe apologize for the confusion regarding this user's account, which has been fully restored as of now.If the user has any further questions or concerns, please have them contact ***Have a great day!

Initial Business Response /* (1000, 6, 2015/11/12) */
Thank you for bringing this to our attentionWe have reviewed this user's account and have determine that it is not currently suspended
We have since reached out to this user to resolve the issue further

Hello, Thank you for the concern regarding your accountWe have reviewed all of your previous correspondence with our team and all of your accounts.1) We have verified that you have attempted to refer at least one account that uses the same account or purchase informationPer Ibotta's Terms
of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.2) We verified that you have submitted receipts that were first submitted by another userPer Ibotta's terms of use, Section users may not upload receipts to Ibotta that have already been uploaded by you or another user (regardless of the rebates being redeemed by each user).3) We verified that more than one account was created using your informationPer Ibotta’s Terms of Use, Section 11, users may not create more than one (1) Ibotta account. As a ONE time courtesy, we are reactivating your account with the notice that further infractions of referral exploitation OR any additional accounts on your device, will permanently deactivate your accountPlease know that you may not register any NEW accounts on your deviceYou may also not access ANY additional current accounts on your deviceWe appreciate your adherence to our Terms of Use.Thank you for your cooperation and understanding

Complaint: ***
I am rejecting this response because: I am not sure what Ibotta is talking about since I am not able to speak with a real person They do not even provide a phone number which I have requested numerous times! I tried to explain the receipt I submitted was not tampered with but taped back together after being ripped in half by my Autistic sonThis would of been something I could have explained better on the phone with a coustomer service personInstead they send out electronic emails I spent money in stores in order to use their appI also still had money to cash out which I no longer can since they abruptly deactivated my account, monies I think should given back to me Ibotta says they are a legit company but due to their previous actions and the many complaints form other people about the same thing happening to them, this suggests they are not!
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountWe have completed a second review of the user's account and have reactivated the account. On 8/31/17, the user submitted a receipt from ***At the top of the receipt, underneath the date, was a fold in the receiptThis fold in
the receipt signaled to our computer system and team that the user was attempting to submit a tampered receiptIt appeared that the user had taped two different receipts together. Upon review of the user's email inquiries, the user was able to provide the original receipt WITHOUT the fold at the top of the receiptTherefore, our team was able to determine that the user was submitting a single receipt and was not tampering the receipt. The user's account has been reactivated and the rebates have been added to her accountWe highly suggest that the user avoid submitting any folded, cut, or otherwise altered receipts to avoid this type of situation in the futureIn order to protect other users, brands, retailers, and Ibotta, any potentially tampered receipts automatically deactivate a user's account so that we may review the submissionThankfully, the user was able to provide the untampered, original receipt and we have reinstated the account. We sincerely apologize for any inconvenience and should the user have any further questions, please reach out to the support teamThank you so much for your understanding and have a nice day

Hello, Thank you for the concern regarding your account. Upon the final review of your account, we have determined that a substantial amount of rebate credit was earned outside of our Terms of UseUnfortunately, the account will remain suspended indefinitelyHowever, we do see that
some of the balance was redeemed in accordance with our Terms of UseBecause of this, we have decided to unlock your account for no more than hours so you may cash out the remaining balanceAfter hours, the account will be permanently shut down. Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. Thank you for your cooperation and understanding

Hello, Thank you for the concern regarding your accountWe were not able to find any account using the email address provided by the userHowever, we were able to find an account using the provided first and last name. The user was deactivated on 12/13/for submitting counterfeit
receiptsUpon review of the user's account, the user created a retailer receipt in a format similar to the retailer's original receipt formatHowever, we were able to reach out to our partner to verify the receipt's authenticity to which we investigated and confirmed that the receipt is a counterfeit receiptUnfortunately, Ibotta takes counterfeit and tampered receipts very seriously and is grounds for deactivation. Per our Terms of Use, Section 10.1, users may not submit purchase information that is considered one of the following: false, inaccurate, fabricated, counterfeited, tampered with, adjusted, or otherwise artificial or inauthentic for the purpose of seeking to redeem offers with Ibotta. We appreciate the user's cooperation and understandingThank you

Complaint: ***
I am rejecting this response because: I have filed a fraud report on your company to attorney general officeCompanies like yours, defrauding consumers, should be investigated and exposed.
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountOur team has created a follow up ticket regarding your Referral Bonus and recently reached out to you. Upon review of your account, it appears that your referral created two accounts with IbottaThe account that was linked to the
correctly used referral code has no activity or devices on that accountAs a one time courtesy, our team has credited you with the Referral BonusIn the future, we recommend ensuring that your referred user create an account on their device and not the website, and use their primary email address rather than signing up with ***Also, if your referred user is not using the referral link, we suggest that they slow down during the sign up process as they may miss the opportunity to enter your referral code. Let our team know if you have any further questions regarding your accountThank you and have a nice day!

Hello, Thank you for your concern regarding your accountThe user wrote our Care Team on Thursday, 11/30/17, regarding her account deactivationThe Team reviewed her account and reactivated her account on Monday, 12/4/The user's account was reviewed for fraudulent activity and was
reactivatedThe user also received credit for all receipts in question and has access to all of her earningsIf the user has questions about her account or cashing out, please write the Care Team. Thank you for your understanding and happy earning

Hello, Thank you for the concern regarding your accountIt appears that you have had extensive correspondence with our representativesWe found a few of your liquor store submissions to be very suspicious. As stated previously, in order to proceed or make any additional considerations
regarding your account deactivation, we will need additional proof of purchase from your liquor store submissions, whether credit card statements or customer receipts without an "Invoice" labelWe suggest providing a customer receipt from these purchases. Without true proof of purchase (no "invoice" receipts), we will be unable to reactivate your account.Thank you for your cooperation and understanding

Dear Denver Revdex.com,I have now received my compensation from Ibotta. I am satisfied now with the outcome of it. I finally got someone who knew what they were doing and corrected the problemSo you can delete my complaint or close my complaint as being resolved
satisfactorily.Thanks.Sincerely,*** ***

Hello, Thank you for the concern regarding your accountIt appears that multiple accounts logged into a single deviceAccording to Ibotta's Terms of Use, a single device may share up to two years per device. The user also invited herself by inputting her unique referral code from one
account into the creation of a second accountAccording to Ibotta's Terms of Use, users may only have one earning account. On Friday 12/15/17, the user was educated about referring new users and they may not share a device and the user may not refer herself againWe appreciate the user abiding by Ibotta's Terms of UseIf the user has any further questions in the future, please reach out to the Care Team. Thank you and happy earning!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***