Ibotta, Inc.

Hello, Thank you for the concern regarding your accountWe have reviewed your account and all past correspondences with our Support TeamUnfortunately, after several reviews, we have chosen to maintain suspension of your account. It appears that your receipts show multiple transactions
per day at the same retailerWe consider this irregular shopping behavior and have reason to believe that these purchases were not made by you, but by other peoplePer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained by that user.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retainedWhen users operate outside our Terms of Use they are breaking this contractIf we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. Thank you for your cooperation and understanding

Complaint: ***
I am rejecting this response because:There is no reason for thisAll it is is being cheated out of over dollars because ibotta is a scam.
Sincerely,
*** ***

Hello, Thank you for the concern regarding your accountWe have had several issues recently with *** *** submissionsWithin the next few days, we will be changing the app to include two options for *** *** submissions - through either your loyalty card or photo submissionIn the
meantime, please go through our support systemWe are able to see that you sent in an email explaining the situation less than hours agoWe ask that users allow hours for an initial response due to the high volume of daily inquiries that we receive. For this specific issue, we will continue corresponding with you in our customer support platformIf you haven't done so already, please send us several photos of the receipt in question so that we can credit you for any missing rebates. Thanks for using Ibotta and have a nice day!

Complaint: ***
I am rejecting this response because: I had since tried to work with the "Care" Team about issues with the reversed credits that had absolutely NOTHING to do with the receipt submission in question. As a result, someone (potentially someone new reviewing/addressing my account) had deactivated my account a second time. I understand that this is not a court of law and that protection from Double Jeopardy is not assured, but it is poor business and customer service practice for this type of thing to happen. Now, I am forced to hold off on submitting the jornal receipt for the receipt in question AND any future Care Team requests for fear that yet someone else ends up seeing the apparently "red flagged" receipt and deactivating my account again. I would like total assurance that my account will be protected from this happening again.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The attached image that was sent from Ibotta was not sent from my Iphone as I have already confirmed this with Apple. This is a 2nd request for a image of the FULL receipt date 9/3/as the cropped image is not acceptable. I have bank and credit card statements that document that I did not purchase any items on 9/3/17. I have a copy of the previous Terms of Use and the recently updated Terms of Use that are both date stamped as the current Terms of Use NOW state that "folded" receipts are not accepted as this was NOT previously written in their prior terms. I have saved ALL emails from Ibotta that document my submitted receipts were APPROVED up until Sept 9, 2017. It is bothersome to me that others who I know that recommended this application to me, have submitted an unacceptable receipt and they were given a one time warning to not do it again. I was not given this same courtesy. All I want is my money that was in the account and I do have an Ibotta email that documents the funds that were available. Sincerely,
*** ***

Hello, Unfortunately, as stated previously, we will be unable to credit you for this submissionWe have attached the date and time stamp at which the receipt was received by our system (please see attachment)The receipt in question was submitted into our system just after days since the
purchase time and dateThe submission was therefore rejected by our systemAdditionally through other receipt submissions, you have already redeemed all available *** offers at this time. Again, we apologize for the inconvenienceIn the future, we suggest submitting your receipts as soon as possible and within the day timeframe allotted by our system We are choosing to end communication regarding this matterThank you for your understanding and cooperationWe hope you can continue to use and enjoy Ibotta

Hello, Thank you for your response regarding your accountWe have completed an additional review of your account in order to answer your questions. Starting in March 2017, the user was submitting receipts that were clearly out of the 7-day redemption periodSome of the receipts submitted were over months old from the date that they were submittedWhen a user submits a receipt that is marked "Too Old", the user receives an automatic email notifying the user that they have submitted a receipt that is out of the redemption period and educates the user that they have days from the purchase date to submit their receiptThe user has over instances of submitting receipts that are "Too Old", most being months out of dateIbotta allows *** receipts to being scanned by hovering over the QR code at the bottom of the receiptThe user has taken advantage of this process many timesHowever, when submitting a receipt that is out of date, the user is intentionally bypassing the QR code scan to take pictures of the receiptHad the user scanned the QR code on the receipt, the app would automatically notify the user that the receipt is out of date. The user also submits the same receipt multiple times across the allowed day period, attempting to redeem the same rebates that the user has already received credit forWhen a user submits a receipt that has already been submitted and credited, the user receives an automatic email notifying the user that they have submitted this receipt before and credit will only be granted one timeIn addition to submitting the same receipt up to days after their first submission of the receipt and already receiving credit on their purchase, the user then submitted the same receipt for rebates that were not present on the receiptIt appears that the user is submitting the receipt to "accidentally" receive credit on items that were not in fact purchased. Ibotta absolutely understands when users make mistakes and is more than happy to educate users and guide them to the correct processUnfortunately, this user only wrote our Support Team one time, to inquire about a missed rebate which was handled properlyAfter not receiving credit for her submissions, standard procedure would be to inquire as to why the user is not receiving creditThe user did not write us notifying us about any trouble she was having submitting receipts or accessing her accountWe are not doubting that the user may have had issues but the extent of invalid receipts has caused us to permanently deactivate the user. We apologize for the inconvenience and appreciate the user's understandingThank you

Hello, Thank you for the concern regarding your account. We have completed the review of your accountBased on our review, we have chosen to permanently deactivate your account.We have verified that you have attempted to refer at least one account that uses the same account or purchase
informationPer Ibotta's Terms of Use, Section 10.11, users may not exploit or attempt to exploit Ibotta’s referral bonus program in an effort to earn illegitimate referral bonuses or credit(s)This includes the following: inviting oneself on an additional account or inviting others who share the same mobile device.Users shall not be eligible to earn referral bonuses if they invite other users who share the same mobile device, create multiple accounts, or attempt to exploit our referral program in any waySuch actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user’s account, rescind any referral bonuses, or take any other actions as appropriate.Due to the nature of our business, we reserve the right to suspend accounts either temporarily or permanently if users violate any section of our Terms of Use.Thank you for your cooperation and understanding

Hi there,Thank you for bringing this to our attentionThis user's account has been fully restored as nowPlease let us know at ***, if the user has any further troubleHave a great day!

Hello, Thank you for the concern regarding your accountIt appears the our system automatically flagged your accountWe have since removed the flag and restored access to your account. Thank you for your understanding

Hello, Thank you for the concern regarding your accountWe have asked the Care Team to take a second look at your account and found that you were incorrectly deactivatedOur Team will be reaching out shortly on how to proceed with referrals in the future. We apologize for the
inconvenience and appreciate your understandingPlease let us know if you have any further questionsThank you so much and happy earning!

Hi there,Unfortunately we are unable to comply with this users request due to the nature of the violation of our Terms of UseAt this time, this user's remaining funds have been frozen and redistributed back into the system.We apologize for the inconvenienceIf the user has any further questions, please have them contact *** Thank you and have a great day

Hello, Thank you for the concern regarding your accountThe account associated with the email address *** has no account activity and has not been deactivatedIt appears that the user has multiple accounts and is in conversation with our Team regarding his multiple accounts and
deactivating the extra accounts. Please continue your correspondence with our Team for any further assistanceWe will be happy to help youIn the future, if you need to reach our Care Team, please visit our Help Center http://help.ibotta.com and submit a request for assistanceThank you and have a nice day

Final Consumer Response /* (2000, 7, 2015/12/29) */
the issue has been resolved

Hello, Thank you for the concern regarding your accountOur automated system flagged your account for review based on one of the following reasons: user data, shopping behavior, or account auditsWe have completed the review and have restored full access to your account (today,
11/28/17). Thank you and have a nice day

Initial Business Response /* (1000, 9, 2015/11/21) */
Thank you for bringing this to our attentionWe have reviewed this user's case and our Fraud Prevention team was able to verify that the user was submitting receipts that were not issued to them for the original purchaseOur Fraud Prevention
team has since terminated the account and the funds have been redistributed
Unfortunately, due to our Terms of Use, we are not able permit access to this user's accountIf the user has any further questions or concerns, please have them contact our support team at ***

Initial Business Response /* (1000, 5, 2015/07/20) */
Thank you for bringing this to our attentionWe have reviewed this case with our *** Team, and there was some confusion on their part with the user's inquiryOur *** Team found the error and credited the user's account for all the
requested rebatesIf the user has any further questions, our *** Team is reachable at ***@***.com

Hello,Thank you for your explanationUnfortunately, as stated previously, we have completed the review of your account and are choosing to permanently deactivate your accountThe total amount earned from Ibotta after returning Ibotta amounts to over $50.00.We verified that receipts submitted to us, through your account, were redeemed for rebate credit then the items were returned after receiving cash credit from IbottaPer Ibotta's Terms of Use, Section 10.2, users may not redeem, or attempt to redeem, Ibotta offers for products that have not actually been purchased and retained, or for products that have been purchased but returned to a store or online vendor, following purchaseRegardless of the intentions, such actions violate our Terms of Use and provide clear evidence for Ibotta to terminate a user's account, reverse or correct user rewards balances, or take other actions as appropriate. We work with brands to deliver high-quality rebates to our users, who we pay cash to, for items being purchased and retained When users operate outside our Terms of Use they are breaking this contract If we allowed our users to continue this behavior we would jeopardize our reputation and relationship with our brand affiliates and other users. Thank you for your cooperation and understanding

Hello, We are happy to provide further clarification regarding the rebate and bonus in questionThe *** *** rebate that the user initially submitted a receipt for was eligible 4/19-4/The user redeemed this rebate early on 4/The rebate then expired prior to the user being able to make a second purchase of this product to qualify for the bonusThe *** *** Bonus is an extra rewards that Ibotta provides for user's who complete qualifying rebates within the allotted timeBonuses are NOT mandatory for completion in order to receive rebate creditBonuses are additional and optional credit for users. Ibotta's rebates are not on an endless wheel of redemptionGenerally, most rebates will show back up in a user's gallery within hours of the previous purchase, given that the rebate does not expireIn this specific case, the rebate expired prior to the user receiving the rebate again for a future redemption. In the previous communication, the concern was surrounding the fact that the rebate did not come back into the user's gallery in order for the user to purchase the rebate again to earn a bonusAs a courtesy, Ibotta credited the user for the *** *** BonusHowever, since the rebate expired, we are not able to further credit the userThen on 4/30, a NEW *** *** rebate came into the user's gallery and the user redeemed that rebate. We hope that this helps to better clarify Ibotta and the user's positionsPlease let us know if you have any outstanding questionsThank you and have a nice day