Idea Buyer, LLC

This 'Nature of Dispute's' business position also needs to be corrected. It is currently written the same as the *** *** statement: "It is Idea Buyer's position that they fulfilled all of the terms of the contract, including: Market Research, Branding, Renders, Packaging, Intellectual Property Valuation, Patent Filing, Website and six rounds of outreach."Like the other arbitration statement, the items listed above were not all included in the contract so I don't want it to state that they are included as something we are claiming to have fulfilledPlease remove the Intellectual Property Valuation, as it was not a part of the contract, therefore we did not and do not claim to have completed itAdditionally, our records indicate that drawings were created along with a patent draft but we are still reviewing the status of the patent filing.The link to this original complaint and response has expired, but I was wondering how these positions were writtenI am just curious because I don't feel like they are reflective of the responses I wrote to the complaints

We had a phone call today to discuss your concernsWe have shipped back your prototype and I believe we have addressed all concerns in your above complaintNick, your account manager, will be in touch on a regular basis and you have my email and phone number if you need anythingNick will be
emailing you shortly to schedule another call with youThank you for taking the time to talk with me today, and I hope we are back on track. Thank you,Ariel R***

I am following up with a separate email on the files since we cannot include zipped files and there are an extensive amount of files. Became a client on June 16, - attached the proposal and contractThe clients funded their agreement on 6/23/and communication started
immediatelyThe client has had two emails addresses in use during our partnership and we have exchanged the following for each email address:Email address - 40+ emailsEmail address - 70+ emailsSeveral phone calls and conferences have taken place as well during our partnershipThe client’s communication has always been positive until we began testing the application through the existing technology that image recognition software providesWe have since built the client different versions and she has refused to approve any of them not allowing our team to continue our work.In June and July of this year is when the client began demanding a full refund after the following has been completed in her contract:-Professional branding completed and approved-Professional app specs wireframes approved-Professional patent filing - waiting on your approval-Professional trademark filing - finished - need client to confirm full legal name and address for filing completion-Professional app design completed and approved-Professional e-commerce website - this is linked to final app approval which is not confirmed yet-Monetization case - confirmed-End user agreement - in process-Target Social Media - confirmed when app is approved-Publicity - confirmed when app is approvedOur agreements are for months because these projects do not happen overnight and we need to work through creative problem solving together as partnersI am attaching the materials and emailing the ones that we cannot attachOur position is the same as it has been since several months ago of telling the client that we have done a large portion of the work and has already been approved, we also have spent additional funds in multiple development versions all of which the client has refused to approveWe want to try and find a way to work together and continue moving forward through development and launch

Ms***'s contract has been fully fulfilled and we have gone above and beyond our contractual obligationsShe however, defaulted, and continued to work with our team without telling them she was actually in default of her contractual obligations due to an oversight in our accounting department
She continued to use our team's services despite knowing she had defaulted on her obligations.Our team has gone above and beyond in trying to work with Ms*** despite thisWe even offered to accept payment in "any monthly payment she could afford"She was sent to collections after we came to the realization that she was not reliable for payment of her balance and after she used repeated vulgar language with our support staffWe retained an attorney and asked them to pursue legal action against Ms*** and are already in the process of preparing legal action given our team's heavy investment and her refusal of payment despite our intellectual property work, branding, engineering, prototyping, outreach, and over hours of work put into her project. A copy of all deliverables can be sent upon request.Ms*** is liable for her balance and we will continue to pursue it with legal action

*** *** became a client on June 8th and John W*** had his welcome call with her on June 20th since she had vacation plans upon starting the relationship.During that call we discussed the product development process that our team goes through and *** shared her information and vision for
the product. We requested that she send me as much information as possible and she sent sketches (see attached)After that we began our product development process outlined below:June 28th days after the process began we provided her with a full color branded logo and name which her feedback was "I love it."Days later on June 30th we send her early preview shots (ac unit and 2.jpg) of the professional product renders and wanted to confirm that we were going the right direction. July 5th we send full-color product renders after engineering analysis and evaluation for the product line was completed. July 6th the client wants to change the name and we inform her of another company that has the name and is trademarked, she agrees to keep the branding identity we came up with. July 7th John sent *** a complete and thorough breakdown and *** reaches out to John again on the 16th with more questions which we answer and she thanks John on the 18th. *** does first mention becoming anxious over the money later this month in July and questions whether we are real or not?July 21rst is the first time she claims we are a scam - email is copied below:On Thu, Jul 21, at 2:PM, *** *** wrote:It is a scam, how come there is no patent research done yet I alredy paid grands for thisWhat is going on here?Sent from Yahoo Mail on AndroidThe project manager John suggests having me help communicate with the client and see if there is anything we can do to make sure she is being taken care ofAugust 8th is when she makes this comment below:"That why I paid $last month toward the invention because I did see a progress by showing me ONLY the graphic design and nothing else as you both stated I'm saying things which is very frustrating and disturbing to meI'm sure if you have money on the line and don't see anything being done you will act the same way tooI do work and talk with John in a professional manner it just I'm worrying about my invention and asked him few questions I was not trying to offending anybody I apologize if you think I did."August 9th she confirms that she wants to work with us on our process and will give us the to months we explained is typical to get through the majority of the product development process. August 28th we send her the professional market research report which is attached.Several different teams reference the product/packaging copy/content pdf that our marketing team writes upOur web development team started on the layout of the website and content for itOur creative team has started on the packaging process as wellWe have been working on all of our deliverables and fulfilling our obligations to ***. Ultimately, we included a breakdown of our investment thus far as well when she requested thisHer attitude and communication has been very negative and unprofessional and we have tried multiple times to move forward in a positive manner only to be met with accusations. On August 23, it was brought to my attention she was demanding a refund due to a death in the family I did apologize and explained to her that although it was very unfortunate we have done to much work to give her a refund She has not even paid the remaining balance on her package deal *** went back and forth with me and said she would get it one way or another and made several threats at which point I repeated myself and I did not hear back I was gone for months on maternity leave and on November 10, I got a new email from ***. "Hey Alexis,This is the last time I'm saying this I'm not going to say it again the amount of the litte work you guys completed in my ideas it does NOT worth $dollars I want a partial part of my money back or I will go complain to Better Bureau Services and others services as well plus me and my friends and other supporter that I have will post the company names on Facebook , Twitter , instergram,craigslist,YouTube and more to not go with (Ideas Buyers) because it a scams all you guys are doing it taking people money and not even willing to give your money back or a partial of it and I will request a court order soon not willing to let my $grands goes for nothing in return and I know deep down in your heart you know what you doing is not right I work very hard for many years to save that kind money please to avoid arguments give me half of my money back all I'm asking is $of my money and I be ok with itLet me know when you get this message." She went on to say, " I don't care at the end of the day it my fking money we are talking about not their money not your money it nobody's money it my fkING MONEY!!! It my right to speak freedom of speech I'm going to complain to Better Bureau Services and so on and complain all over the Internet how bad idea buyer and how you guys taking people money for nothing in return and I will bring this to court."At that point I reached out to our company attorney *** *** to arrange for a cease and desist She was making threats, cursing, and being completely disrespectful. On November 11, I then saw the email from Revdex.com with Ms***s complaint. At this time I have had no further communication with ***.Please let me know what else you may need from us.Thanks,

I want to move forward with the arbitration processI am seeking a full refund of $minus $for the website built by IdeaBuyer.

My initial correspondence were essentially unreturned, they sent an email back stating that they sent me numerous emailsThey only sent me emails when I 1st initiated correspondence with themThis company did nothing to earn my $except respond back to my emails within a hour time frame with something that was drawn up within that time frameI think they've done business under or other business namesThey should be investigated for this and numerous other complaints from myself and others.

Attached are files of things we have completed as well as two separate write ups Please let us know what is to followWe have been in full compliance with *** since she signedIt was not years ago mind you. We also provided her with a new website
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To date we have been partners for just over months into a month contractWe have made several attempts to set up a phone call with him to solve some of the communication issues documented belowWe have also taken exactly the files he has sent us to use and used them and he is still saying
they are wrong - but they are taken directly from the files he sent us and instructed us to use? We have created new branding for him to use as an option, he said he did not want to use the branding we created but that he needed the labels he has to be in English since he did not have thoseWe created those and we also created the marketing material for us to be able to present to companies for his productBefore we send anything out to any company or contact we always have the client review and approve our materials and get the approval from them before moving forward*** still has not done that or set up a call with us to discuss this instead he has requested his money back and become very negative in his communication

Attached is the proposal that was referenced in the rejectionThe timeline provided in the proposals was six to nine monthsMs*** had her first version of her app within the six to nine month time frame but rejected it and asked for revisions, which we then completed more versionsOf the contract it does state on page that this is a month contract.Additionally, timelines given to our clients are with the assumption that the client is working with us to make the project move along smoothlyThis is why we offered Ms*** a partnership cost reduction. Rejecting the app design and having our team to remake the app times, will obviously create delaysThe work that has been completed and provided to Ms*** total well over the amount that she has paid us. We do not believe a refund should be issued as we have gone above and beyond in an attempt to please herI would be happy to provide detail for the 100+ emails, with Ms***' acknowledgement of the four different app builds, for Revdex.com analysis. If Ms*** should choose to terminate her contract, we will happily provide her with the work that has been completed and amend our contract to state that we no longer will retain the 15% success feeWe are also willing to move forward on the project with the understanding that Ms*** will communicate with our team in a productive manner

When in the outreach portion of the process things tend to move a bit slowerThere is not always something to report, but we try to keep correspondence within 30-day intervals unless there is interest generatedWe can't help that he may have questions before we have the opportunity to follow our standard update process. It is also standard and we always recommend that our clients purchase their own domain so it doesn't expire once we are no longer partnersWe informed Nicholas that when we transitioned to GoDaddy and having our clients host their own website we would need him to purchase a domainWe asked on that once he had purchased a domain to share his credentials with us and we would gladly point the website to thisHe has yet to share those credentials with us. The USPTO has a review process of 1-yearsOn an email was sent to Nicholas with a Patent draftHe approved this draft and his patent was filed on A few emails later John (account manager) and Nicholas acknowledged the filing and that he was starting the outreach phase of his project.The contract does state that it is a month agreementHowever, we are still pushing forward because we believe in the product, if the contract was terminated he would have been notified in writing. Also the response only took an hour because we have all of the work and communication documentedIt wasn't hard to go back and look at the work that has been completed and the frequency of communicationWe know where we stand with our clients at all timesTo follow up we haven't swindled anyoneWe are in full compliance with our agreement and go above and beyond what was agreed uponWe are still continuing towards a deal, however can't put a time frame on when a deal will be reachedWe certainly remain diligent in our attempts

I asked over and over for my agreement from them -they never sent it to meI was told once my product was successful (5months fast track program) that I could pay the remainder of the balanceI asked over and over and over again for my signed contract they never produced itThey threatened me and said they would take all my money and garnish my wages and they also tried to take away my first amendment rightI did the same thing they did in three days for less then $that they did in a year and a half - I never got any patent help I was told that they reached out to prospective buyers and when I contacted such buyer they never heard of my product or themThey try and use a scare tactic to subdue clientsOnce I called them out on what was going on they said I owe them moneyThey never completed anything they started and I emailed over and over and over againThey said I only paid $so basically I am nothingThey are misleading and sold me on something they never full filled - I am doing it all myselfAll I wanted is for ALL of us to make money and have a great product which is really neededAgain very bad business tacticsEven the name is very misleading Idea Buyer they don't buy anythingI have legal counsel and he agrees with meI have everything and proof and it does not add up to $let alone $moreI also asked for an itemization of work done for $and they never gave it to meI posted something on site jabber which I am assuming he owns because as soon as I did not a minute later he threatened meIts not even about the money - they cost me accounts for the time taken because someone else put a similar product in the same stores they were supposed toI just don't want anyone else to get hurt by these people

*** and *** became partners of ours on November 16th of The proposal and contract are both attachedThe contract is for months, which means we still have roughly months to continue promoting the business and following up with our contacts to generate demand in the market.First, we
spent several weeks discussing the brand and the potential to improve the name for SEO and online presence purposes but the clients informed us that they did not want to make any branding changes since they have invested too much in the current brandingOur concepts are attached.The second focus our team took on in the first month was to provide their team with our market research and business case reports which are not included in their proposal but we felt would be important for them to knowWe try to do what is best for our partners and help them to grow their business, regardless of something being included in their contract or notThese reports are attached.One of the major goals of our partnership was to re-engineer and improve their product as you can see from the product photos attachedBefore introducing a product opportunity to any of the contacts we have created over the years we require a certain level of professionalism and qualityThis positions our partners for the best chance at success when we do present the opportunity.We spent several months in R&D and covered the costs of not only re-engineering them but physically making of themThis process included the re-engineering that we agreed to but above and beyond that it included sourcing parts, having them professionally welded, professionally painted (powder coat finish), and then sending photos for them to approve and distinguish the level of qualityPictures attached - client sent ones vs the IMG thru are the ones we professionally made. We then had banners made for the promotional outreach phase - one for Big Lots and one for Bob EvansWe also covered the costs of having these made for them.We then had the clients approve our samples and banners and started reaching out to all of the contacts we discussed at the onsetBig Lots is a personal connection and she replied right away that at a corporate level they are doing away with all banner advertising and this was copied and pasted into an email that I sent the clientsNeither Starbucks or Bob Evans corporate has replied to our numerous attempts to secure a pilot run with a few of their locationsOften times during outreach to these national retailers we need several months to work our way through the sales cycleEvery retailer has their own review strategy of implementing new products and just because the client hasn’t gotten a response in the time frame they think is appropriate doesn’t mean they won’t say yes at some point - this is why it takes time and why we structure our partnerships for months at the minimum.In terms of communication - I have over emails and had several phone calls with the clientsTo this day I do not have any voicemails or missed calls from the clientsI have a policy to always reply within hrs and hold myself to thatOur door is always open for them to ask questions and schedule a call.Let me know any questions or comments you have before submitting as we'd like the Revdex.com to review before submitting.Thank you,

Regarding the complaint filed by *** ***, Idea Buyer would like to address the claim and provide information that Mrs*** neglected to disclose to the Revdex.comIn regard to the 2-year contract dated June 10, (attached), Idea Buyer agreed to provide Mrs*** with Business
Development Services in exchange for a $7,service fee from Mrs***Addressing the claim made by Mrs***, Idea Buyer finds it based on the internal records showing the following: - August 13, 2015- Received digital renders of how the plush animal to be used- August 21, 2015- Received Market research and business case- September 3, 2015- initial logo concepts created - September 18, 2015- additional logo concepts created based on feedback - September 21, 2015- Based on feedback from Mrs*** we provided additional logo’s- October 8, 2015- Vpackaging was created - December 21, 2015- Vsell sheet was sent - February 16, 2016- Team gathered retail list for outreach - February 23, 2016- Vsell sheet was created - March 23, received feedback on sell sheet with revisions - March 23, 2016- Vsell sheet created - June 29, 2016- Received feedback on sell sheet, Team asked for clarification- December 1, Received feedback on sell sheet with revisions - December 2, Vsell sheet was created - January 17, 2017- Cost analysis was sent - June 14, 2017- Mrs*** signed an outreach signoff sheetApproving all deliverables- June 19, 2017- Outreach performed to companies - September 12, 2017- Outreach performed to companies - July 28, 2017- Vsell sheet was sent, even after approval from outreach signoff sheet- October 15, 2017- All final deliverables that we had produced for Mrs*** was sent via email- January 3, 2018- Outreach performed to companies - February 26, 2018- Outreach performed to companies As you can see we continued to do work past the end of her year contract because we believed in her product and wanted to see it succeedWe received feedback during our outreach process and unfortunately was unable to get her product into those retailersThere have been over emails with just one of our representatives that was on her projectAnd regular phone calls during the outreach processIdea Buyer had a call scheduled with Mrs*** on Wednesday 3/7/with our VP and legal representative because of threats made via email to a representative Idea Buyer fulfilled every contractual obligation and therefore, no refund will be givenMrs***’s complaint is inaccurate and is implying falsities about Idea Buyer's business relationshipsWe respectfully request this complaint be removed due to claims, implications intended to cause harm the business and misuse of both the Revdex.com

Hi *** *** and ***, We had a great conversation with *** today and she is satisfied that we have taken the proper steps in having the issues resolvedShe is comfortable working with John for the rest of the project, and we are developing a great relationship. If there's any further concerns, please let us know

Idea Buyer does not manually bill any of it's online subscription clientsAll subscriptions are created through PayPal who handles recurring and cancellations of charges. It appears you did not cancel your $per month website subscription via Paypal which is why their system billed you for a
second month However, we have gone ahead and cancelled your subscription in Paypal and have refunded your second month's subscription due to any confusion Your refund transaction confirmation # is below.Name:*** *** ***Email:***Transaction ID:***We wish you the best of luck with your business.Sincerely,Eric CorlPresidentIdea Buyer, LLC

We are sorry to hear about the experience that Ms*** had with Idea BuyerWe have no complaints about working with Ms***The excitement for her product was genuine and still isWhen original communication with buyers was unsuccessful, Idea Buyer was disappointed but did not want to give up on it. When realizing the contract was expired, Executive VP, ***, contacted Ms*** to explain that Idea Buyer wanted to continue to reach out to retailers for opportunitiesAdditionally, that without written consent to make contact on behalf of her product, we could notMs*** was also informed that a contract extension would typically cost money because of the extension of resources, but that we would waive that because of the belief in Nitwick. Idea Buyer did a complete revamp on the product's Sell Sheet and PackagingSeveral versions were made to appease Ms***'s preferencesNevertheless, Idea Buyer wanted to keep moving forwardIdea Buyer created new CADS to be able to get manufacturing quotes for productionWith the intent of producing units to be able to sell and build a record of sales and consumer desire, we received the quotesOur C.O.O., who runs the manufacturing management for Idea Buyer partner products, contacted Ms*** to explain the quotes provided by the manufacturer. We apologize if something was misunderstood by Ms***The quote for manufacturing was just that, a quoteThere was no request for money, simply an explanation of what it would cost to go through production.Ms*** became very upset, stating that she did not have money for a production runAt that time, Idea Buyer began to consider the possibility of helping Ms*** by covering, in entirety, her tooling, production and shipping costs through a licensing dealWe had an initial draft created by our intellectual property attorneyShe declined the offerAt this point, Idea Buyer is continuing with the extension of her contractThe outreach to retailers have and will continue, along with the social media and marketing strategy that was just sent to her, without it being included in her original contract. We feel that we have done everything possible to help Ms*** and to address any concerns she may have hadWe wish both Ms*** and Nitwick well and hope to see her product available for retail purchase

Hello! Thank you for all your helpI'm available anytime that is convenient for the mediatorPlease let me know and my number is ***-***-***Thanks again

I am rejecting this response because:The conversation today was very helpful and a move in the right
direction to open the door for further discussionsHowever we still have a lot of ground to cover to bring this to resolution Thank you for the information and assistance
Regards,
*** ***

Ms***'s contract has been fully fulfilled and we have gone above and beyond our contractual obligationsShe however, defaulted, and continued to work with our team without telling them she was actually in default of her contractual obligations due to an oversight in our accounting departmentShe continued to use our team's services despite knowing she had defaulted on her obligations.Our team has gone above and beyond in trying to work with Ms*** despite thisWe even offered to accept payment in "any monthly payment she could afford"She was sent to collections after we came to the realization that she was not reliable for payment of her balance and after she used repeated vulgar language with our support staffWe retained an attorney and asked them to pursue legal action against Ms*** and are already in the process of preparing legal action given our team's heavy investment and her refusal of payment despite our intellectual property work, branding, engineering, prototyping, outreach, and over hours of work put into her project. A copy of all deliverables can be sent upon request.Ms*** is liable for her balance and we will continue to pursue it with legal action