Mr***, Thank you for contacting Goodman's Consumer Affairs DivisionWe sincerely regret the difficulty you have experiencedWe make every effort to manufacture products of only the highest qualityGoodman’s record in providing consumers with a well designed, long lasting product is among the best in the industryHowever, despite the careful testing of each unit, problems can occur In order to properly address your concerns, I would need the serial and model number(s) of your units in question Best regards, Adam G [redacted] Manager of Consumer Affairs
Mr***, Based on the information that you have provided, I have updated our records for the lifetime compressor warranty Attached you will find your warranty certificates Regards, Adam G [redacted] Manager of Consumer Affairs
[redacted] ,Thank you for your email and bringing to our attention your current issue with your coil replacement.Your A/C unit is registered to a Mr [redacted] Did you purchase your home from him?Our current warranty policy only covers the cost of parts and not labor or freonPlease send me a copy of your repair invoices so, I can further investigate this matter.Thank you,Steven W [redacted] Consumer Affairs ManagerGoodman Manufacturibg
Dear [redacted] ***, I apologize for the troubles that you have encountered with your unit Goodman Manufacturing strives to make only products of the highest quality, however despite careful testing problems can occur Therefore, Goodman Manufacturing provides an industry best year parts warranty, this warranty does not cover labor or Freon I have attached a copy of the units warranty paperwork, as well as the units claim information It is important to note that neither of the units have a claimed filed on them, therefore we are not showing that any repair work had been performed Again, Company Policy states that your warranty is a "parts only", which does not cover labor and Freon Goodman Manufacturing will continue to honor your parts warranty, however we will be unable to process a refund for the labor and Freon Best Regards, Adam G [redacted] of Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have copies of all work performed, since install the last installation was the entire exyerior unit since the compressor was broken the old one was repaired previously, I have that bill also, so do you since I filed a claim of excessive breakdownss previouslythere was broken parts, one was in the old exterior unit (manifold) I can provide your rep with copies of invoives concerning your equipment since original installhowever the new unit was installed on 4/26/14, and has not worked since install[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [redacted] Sent: Wednesday, July 27, 11:AM [redacted] Cc: drteam Subject: RE: Complaint # [redacted] Dear Mr [redacted] :On July 7, I mailed the copy of the invoice to you I have not had a reply or reimbursement for my $cost.Sincerely, [redacted] Please note: message attached Regards,
Mr [redacted] , I am glad that I was able to send a technical representative to your home I hope we are finally able to bring closure to your problems Regards, [redacted] Manager of Consumer Affairs
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Apology not accepted if you were truly sympathetic to my cause when we asked for another unit to begin with n it didn't work at all because of the piston/valve being put in backwards you could have resolved it right then n thereFrom what I understand you knew these a/c n heating units were not top of the line like the information you gave [redacted] Also you know they do not sell them any longer n haven't since n the reason is as you well know the service on them was more then they were worth Like I told you if you would have contacted [redacted] they would have told you that this unit has been garbage since the beginning and it has nickeled n dimed us to death You can apologize to the customer all day long that bought these units thinking they were a unit that was reliable n high tech but the purchaser knows better n anyone that I can tell about this "Goodman fiasco" that will lend me their ear or time will definitely know what a unworthy big company you are! Always remember that word of mouth is really your best advertisement-- Shame on you!! Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Again, I mailed in the registration cards in the first days of owning the unit I cannot control the postal service, nor your company employees who would sort, receive or enter the registration information This is not acceptable that human error falls in my lap, when your warranty should cover years Your company produced a faulty "A coil" frame, that rusts out much faster than it should Your company knows this product is faulty, and is why you now have a new "A coil" frame that is completely aluminum This is poor customer service, which should not be an accepted practice Below is copied directly off of your website This is not the product that I purchased "A lot goes into every [redacted] ® brand air handler and blower motor [redacted] Air Handlers with All-Aluminum evaporator coils simply work the way they’re supposed to, making each one a thing of beauty." Honor your warranty on parts, I will cover the labor on your faulty equipment Based on obvious change needed in the A coil, you should cover both parts and labor Stop blaming me for your inadequate parts, and your scam of a warranty I did my part by mailing the registration card Had I known you would not process this as you should have, I would have mailed it certified, but your instructions did not say to do soRegards, [redacted]
Hello, Thank you for contacting Goodman/***'s Consumer Affairs Division For dealers/HVAC contractors in your area you may visit our website at: www.goodmanmfg.com or [redacted] At the top right corner of the homepage you will see a place for your zip/postal codeOnce you enter this you may contact any dealer below If you desire additional assistance, please contact our toll free line at: [redacted] Regards, Adam [redacted] Manager at Consumer Affairs
Goodman Manufacturing has honored the warranty that comes with the unitUnfortunately, I am unable to provide the resolution you are seekingWe are unable to warranty a product that was manufactured by another partyPlease see the attachment, this is the receipt you received for your Goodcare Purchase Thank you, Preston W Goodman Manufacturing
1)Dealers are licensed by the state & have skills to install & service your units?I do not understand the question2)What do you mean by your last statement that your rep will oversee installation based on installation specs?A technical representative can be on location at no cost to oversee the diagnostics and repair of the unit3)Based on your last statement, are you agreeing to replace the unit?...No, Your unit does not come with a unit exchange4)As consumers who purchased your product in good faith & have spent large sums of money & continue to have a non operational unit, the only cost we will agree to is having a licensed HVAC technician here with a Goodman technicianWe will not take financial responsibility for any other costs5)If Goodman Manufacturing does not agree to terms that are agreeable to us, please send us the name & address of the person our attorney should be communicating with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The response did not make it clear on who to send the invoices to or to what address to send them to I would like to know who it is that I am communicating with and their position in the company !!! Thank You
The process is to submit the warranty claim to the company that sold you the part The part was not purchased from Goodman I did verify that this is not a part on the BOM for your model Part # [redacted] is not a Goodman part I am not able to reimburse for a part not supplied by Goodman and is also a non-Goodman part My suggestion is to contact your distributor and advise that they contact their supplier for reimbursement Thank you, Deanna [redacted] Lead Agent - Consumer Affairs Goodman Manufacturing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I’m sorry, but he has been a trusted tech for our AC and clearly put the onus on your local rep can you have the local rep process the warranty parts correctly to fix this and get me a refund? [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Friday, May 12, 10:AM Subject: Re: Complaint # [redacted] goodman is using the excuse of a homeowner installing his own package unit with no soldering, plumbing or other install issues.I have been an electrician and electronics occupation for years.I do all my own maintenance, installations and mechanical work and have done so all my adult years so don't tell me it's because of a [redacted] license.so just fess up and tell everyone what an irresponsible company you are with your so called [redacted] warranty.you build defective heat pumpsyou also build defective evaporator coils on your units and you know this.you used aluminum coil which is fine, maybe a little thin but ok, then you install a [redacted] steel mounting plate for the coil.instant rust on the mounting plate which in turns attacks and eats away at the evaporator coil.so don't advertise using aluminum coils when you put a steel mount connected to it any [redacted] should know better.your product [redacted] and [redacted] and it will cost you in the long run.reviews.reviews.reviews
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Again, who assumes the cost for a local licensed HVAC technician a long with a Goodman distributor to assess the unit? If we agree to have a local technician look at our unit, we want the commitment from Goodman that a district Goodman distributor will be present & this site visit will be scheduled in a timely mannerWe have been without A/C for the third summer in a rowThe temperature in South Central Indiana continues to be in the low 90'sWe can not stress enough how miserable we have been, including our petsIn addition, I am a Licensed mental health provider & work from homeObviously this situation continues to negatively impact my businessBased on the outcome of this site visit, we want the assurance that either the unit is successfully repaired & will operate optimally long term with no further malfunction or the unit will be replacedFurthermore, if non warrantied parts need to be replaced who assumes the cost for the parts & labor? If the unit is replaced who assumes the installation expenses? We purchased this Goodman heat pump from an authorized Goodman distributor in good faithOur expectation has always been that an authorized dealer/installation/maintenance technician would have the skill set to resolve any problemsTo date, we have spent large sums of money & continue to have a unit that does not operateAt what point does Goodman take responsibility? [redacted] Regards,
Ms [redacted] , I will stand by my work and I will review your invoices once the repairs have been made I cannot make any promises, as company policy clearly states that we do not cover what you are asking I will review your case, however I cannot make promises without any supporting documentation Regards, Adam [redacted] Manager of Consumer Affairs
Dear [redacted] ***, Thank you for contacting Goodman's Consumer Affairs DivisionWe sincerely regret the difficulty you have experiencedWe make every effort to manufacture products of only the highest qualityGoodman’s record in providing consumers with a well designed, long lasting product is among the best in the industryHowever, despite the careful testing of each unit, problems can occur To better assist you, please provide the model and serial number to your complete systemThis may include a serial number for the indoor unit(s) and a serial number for the outdoor unit(s) Thank you, [redacted] Consumer Affairs Manager
Mr***, Thank you for contacting Goodman's Consumer Affairs DivisionWe sincerely regret the difficulty you have experiencedWe make every effort to manufacture products of only the highest qualityGoodman’s record in providing consumers with a well designed, long lasting product is among the best in the industryHowever, despite the careful testing of each unit, problems can occur In order to properly address your concerns, I would need the serial and model number(s) of your units in question Best regards, Adam G [redacted] Manager of Consumer Affairs
Mr***, Based on the information that you have provided, I have updated our records for the lifetime compressor warranty Attached you will find your warranty certificates Regards, Adam G [redacted] Manager of Consumer Affairs
[redacted] ,Thank you for your email and bringing to our attention your current issue with your coil replacement.Your A/C unit is registered to a Mr [redacted] Did you purchase your home from him?Our current warranty policy only covers the cost of parts and not labor or freonPlease send me a copy of your repair invoices so, I can further investigate this matter.Thank you,Steven W [redacted] Consumer Affairs ManagerGoodman Manufacturibg
Dear [redacted] ***, I apologize for the troubles that you have encountered with your unit Goodman Manufacturing strives to make only products of the highest quality, however despite careful testing problems can occur Therefore, Goodman Manufacturing provides an industry best year parts warranty, this warranty does not cover labor or Freon I have attached a copy of the units warranty paperwork, as well as the units claim information It is important to note that neither of the units have a claimed filed on them, therefore we are not showing that any repair work had been performed Again, Company Policy states that your warranty is a "parts only", which does not cover labor and Freon Goodman Manufacturing will continue to honor your parts warranty, however we will be unable to process a refund for the labor and Freon Best Regards, Adam G [redacted] of Consumer Affairs
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have copies of all work performed, since install the last installation was the entire exyerior unit since the compressor was broken the old one was repaired previously, I have that bill also, so do you since I filed a claim of excessive breakdownss previouslythere was broken parts, one was in the old exterior unit (manifold) I can provide your rep with copies of invoives concerning your equipment since original installhowever the new unit was installed on 4/26/14, and has not worked since install[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [redacted] Sent: Wednesday, July 27, 11:AM [redacted] Cc: drteam Subject: RE: Complaint # [redacted] Dear Mr [redacted] :On July 7, I mailed the copy of the invoice to you I have not had a reply or reimbursement for my $cost.Sincerely, [redacted] Please note: message attached Regards,
Mr [redacted] , I am glad that I was able to send a technical representative to your home I hope we are finally able to bring closure to your problems Regards, [redacted] Manager of Consumer Affairs
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]Apology not accepted if you were truly sympathetic to my cause when we asked for another unit to begin with n it didn't work at all because of the piston/valve being put in backwards you could have resolved it right then n thereFrom what I understand you knew these a/c n heating units were not top of the line like the information you gave [redacted] Also you know they do not sell them any longer n haven't since n the reason is as you well know the service on them was more then they were worth Like I told you if you would have contacted [redacted] they would have told you that this unit has been garbage since the beginning and it has nickeled n dimed us to death You can apologize to the customer all day long that bought these units thinking they were a unit that was reliable n high tech but the purchaser knows better n anyone that I can tell about this "Goodman fiasco" that will lend me their ear or time will definitely know what a unworthy big company you are! Always remember that word of mouth is really your best advertisement-- Shame on you!! Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Again, I mailed in the registration cards in the first days of owning the unit I cannot control the postal service, nor your company employees who would sort, receive or enter the registration information This is not acceptable that human error falls in my lap, when your warranty should cover years Your company produced a faulty "A coil" frame, that rusts out much faster than it should Your company knows this product is faulty, and is why you now have a new "A coil" frame that is completely aluminum This is poor customer service, which should not be an accepted practice Below is copied directly off of your website This is not the product that I purchased "A lot goes into every [redacted] ® brand air handler and blower motor [redacted] Air Handlers with All-Aluminum evaporator coils simply work the way they’re supposed to, making each one a thing of beauty." Honor your warranty on parts, I will cover the labor on your faulty equipment Based on obvious change needed in the A coil, you should cover both parts and labor Stop blaming me for your inadequate parts, and your scam of a warranty I did my part by mailing the registration card Had I known you would not process this as you should have, I would have mailed it certified, but your instructions did not say to do soRegards, [redacted]
Hello, Thank you for contacting Goodman/***'s Consumer Affairs Division For dealers/HVAC contractors in your area you may visit our website at: www.goodmanmfg.com or [redacted] At the top right corner of the homepage you will see a place for your zip/postal codeOnce you enter this you may contact any dealer below If you desire additional assistance, please contact our toll free line at: [redacted] Regards, Adam [redacted] Manager at Consumer Affairs
Goodman Manufacturing has honored the warranty that comes with the unitUnfortunately, I am unable to provide the resolution you are seekingWe are unable to warranty a product that was manufactured by another partyPlease see the attachment, this is the receipt you received for your Goodcare Purchase Thank you, Preston W Goodman Manufacturing
1)Dealers are licensed by the state & have skills to install & service your units?I do not understand the question2)What do you mean by your last statement that your rep will oversee installation based on installation specs?A technical representative can be on location at no cost to oversee the diagnostics and repair of the unit3)Based on your last statement, are you agreeing to replace the unit?...No, Your unit does not come with a unit exchange4)As consumers who purchased your product in good faith & have spent large sums of money & continue to have a non operational unit, the only cost we will agree to is having a licensed HVAC technician here with a Goodman technicianWe will not take financial responsibility for any other costs5)If Goodman Manufacturing does not agree to terms that are agreeable to us, please send us the name & address of the person our attorney should be communicating with
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The response did not make it clear on who to send the invoices to or to what address to send them to I would like to know who it is that I am communicating with and their position in the company !!! Thank You
The process is to submit the warranty claim to the company that sold you the part The part was not purchased from Goodman I did verify that this is not a part on the BOM for your model Part # [redacted] is not a Goodman part I am not able to reimburse for a part not supplied by Goodman and is also a non-Goodman part My suggestion is to contact your distributor and advise that they contact their supplier for reimbursement Thank you, Deanna [redacted] Lead Agent - Consumer Affairs Goodman Manufacturing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I’m sorry, but he has been a trusted tech for our AC and clearly put the onus on your local rep can you have the local rep process the warranty parts correctly to fix this and get me a refund? [Provide details of why you are not satisfied with this resolution.] Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Friday, May 12, 10:AM Subject: Re: Complaint # [redacted] goodman is using the excuse of a homeowner installing his own package unit with no soldering, plumbing or other install issues.I have been an electrician and electronics occupation for years.I do all my own maintenance, installations and mechanical work and have done so all my adult years so don't tell me it's because of a [redacted] license.so just fess up and tell everyone what an irresponsible company you are with your so called [redacted] warranty.you build defective heat pumpsyou also build defective evaporator coils on your units and you know this.you used aluminum coil which is fine, maybe a little thin but ok, then you install a [redacted] steel mounting plate for the coil.instant rust on the mounting plate which in turns attacks and eats away at the evaporator coil.so don't advertise using aluminum coils when you put a steel mount connected to it any [redacted] should know better.your product [redacted] and [redacted] and it will cost you in the long run.reviews.reviews.reviews
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Again, who assumes the cost for a local licensed HVAC technician a long with a Goodman distributor to assess the unit? If we agree to have a local technician look at our unit, we want the commitment from Goodman that a district Goodman distributor will be present & this site visit will be scheduled in a timely mannerWe have been without A/C for the third summer in a rowThe temperature in South Central Indiana continues to be in the low 90'sWe can not stress enough how miserable we have been, including our petsIn addition, I am a Licensed mental health provider & work from homeObviously this situation continues to negatively impact my businessBased on the outcome of this site visit, we want the assurance that either the unit is successfully repaired & will operate optimally long term with no further malfunction or the unit will be replacedFurthermore, if non warrantied parts need to be replaced who assumes the cost for the parts & labor? If the unit is replaced who assumes the installation expenses? We purchased this Goodman heat pump from an authorized Goodman distributor in good faithOur expectation has always been that an authorized dealer/installation/maintenance technician would have the skill set to resolve any problemsTo date, we have spent large sums of money & continue to have a unit that does not operateAt what point does Goodman take responsibility? [redacted] Regards,
Ms [redacted] , I will stand by my work and I will review your invoices once the repairs have been made I cannot make any promises, as company policy clearly states that we do not cover what you are asking I will review your case, however I cannot make promises without any supporting documentation Regards, Adam [redacted] Manager of Consumer Affairs
Dear [redacted] ***, Thank you for contacting Goodman's Consumer Affairs DivisionWe sincerely regret the difficulty you have experiencedWe make every effort to manufacture products of only the highest qualityGoodman’s record in providing consumers with a well designed, long lasting product is among the best in the industryHowever, despite the careful testing of each unit, problems can occur To better assist you, please provide the model and serial number to your complete systemThis may include a serial number for the indoor unit(s) and a serial number for the outdoor unit(s) Thank you, [redacted] Consumer Affairs Manager