Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Receipt of the above styled complaint is hereby acknowledged. We have
investigated the issue with Mr. [redacted]’s PayPal MyCash Reload Card.
Mr. [redacted] originally contacted us on July 15, 2015. Mr. [redacted] advised
us that he had an invalid load to his PayPal
MyCash Reload Card. As standard procedure we requested documentation from Mr. [redacted]
in order to investigate and resolve his issue.
Mr. [redacted] purchased a $150.00 PayPal MyCash Reload Card at Walmart;
however, the load only processed on the account for $33.00 due to an activation
issue at the merchant. We have reviewed Mr. [redacted]’s documents and determined the
purchase was for $150.00. We have been in contact with Mr. [redacted] and provided
him with a replacement PIN for the difference of $117.00.
We place a great deal of importance on our customer satisfaction and
want to be sure that our customers have a positive experience with our
product. Please call if you have any
questions or if I may be of further assistance. I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
[redacted]
Roman","serif";mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast">
December 2, 2015
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case # [redacted]
– [redacted]
Dear Ms. [redacted]:
Receipt of the above styled complaint is
hereby acknowledged. We have attempted to contact Ms. [redacted], via e-mail
address and via phone number provided in her complaint, regarding further
necessary information needed to investigate the issue with her Gift Card.
We attempted to contact Ms. [redacted] via
e-mail on November 30, 2015 and via phone on December 2, 2015. We have not
received the requested information from Ms. [redacted]. If she will furnish the
requested information, we will be glad to investigate and resolve the issue. As
always, we strive to ensure our customers have a good and equitable experience
with our products. Until such time as we receive the requested information to
correct this issue, we consider this matter closed.
To properly and promptly research this
issue, we need the number of the card in question. You can fax either a copy of
the card and/or receipt to [redacted].
Please call if you have questions or if I
may be of further service. I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appe
Regards,
[redacted]
class="MsoNormalCxSpMiddle">Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case #[redacted]
Dear Ms. [redacted]
Receipt of the above
styled complaint is hereby acknowledged. We have investigated the issue with Ms.
[redacted]’s MyVanilla Reloadable Debit Card.
When a card is
purchased, the point of sale triggers the activation of the card. Unfortunately, Ms. [redacted]’s card did not
activate. On March 13, 2015 and March 16, 2015 we attempted to contact Ms. [redacted]
to advise her that her MyVanilla Reloadable Debit Card had been activated.
We sincerely apologize for any inconvenience this matter has caused.
Thank you again for bringing this to my attention. If you have questions, or I
may be of further service please contact me directly. With warm regards I
remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, GA 31904
###-###-####
April 26, 2016
font-family: Times New Roman;"> Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902 Re: Revdex.com Case # [redacted] – [redacted] Dear Ms. [redacted]: Receipt of the above styled inquiry is hereby acknowledged. We have reviewed Mr. [redacted]’s issue with his OneVanilla MasterCard Gift Cards. Mr. [redacted] originally contacted our office on January 28, 2016 disputing unauthorized transactions on his cards. A dispute packet was sent via email on January 28, 2016 and we received the completed documentation on February 5, 2016. After researching this inquiry, we discovered that due to an inadvertent oversight, Mr. [redacted]’s dispute was not processed in a timely manner. Therefore, we have expedited a refund check in the amount of $1,500.00 to the address provided in his complaint. We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please call if you have any questions, or if I may be further assistance in any way. I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Upon receiving this email I called My Vanilla customer service to confirm they issued me a check for 350.00 when the rep looked at the file she said nothing was noted in their system about a check being issued or even having any sort of contact with Revdex.com.
Regards,
[redacted]
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above
styled complaint is hereby acknowledged. We have investigated the issue with Ms.
[redacted]’s PayPal MyCash Reload Cards.
We have reviewed Ms.
[redacted]’s complaint and it appears she voluntarily provided her card
information to initiate the transactions in question. We advised Ms. [redacted]
to contact law enforcement. We will cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our normal procedures we
reviewed the reload pack as well as the receiving account. We found that both
the reload pack and the receiving accounts had been fully redeemed. We will
remain willing to assist law enforcement with the ongoing investigation and
resolution of any crimes which may have been committed. It is important to
remember you should never give your PIN to anyone.
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our product. We regret the circumstances that
have led Ms. [redacted] to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that she is able to recover
her losses. We are unable to reimburse this loss since the reload pack was
redeemed with Ms. [redacted]’s consent. Please call if you have any questions or
if I may be of further assistance. Thank you for bringing this to my attention.
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have submitted the documents at July 18th and received a confirmation email from the system that they received my documents. The company held my money for 2,5 months and they need to refund the $3.95 fee they obtained from me.
Regards,
[redacted]
[redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case #[redacted]
Dear Ms. [redacted]:
Receipt of the above
styled inquiry is hereby acknowledged. We have investigated the issue with Ms.
[redacted]’s Momentum Visa Prepaid Debit Card.
Each Momentum Visa
Prepaid Debit Card is accompanied by a printed Cardholder Agreement, which
constitutes an agreement between the Cardholder and the issuer of the Card, and
sets forth terms and conditions, including fees, which apply to the Card. The
terms and conditions are received with the Card and are available at any time
for viewing online at www.momentumcard.com.
In accordance with the
terms and conditions, Ms. [redacted]’s account has been assessed a monthly fee
of $10.00 each month there has been a balance. All fee amounts will be
withdrawn from a card and will be accessed as long as there is a remaining
balance on a card.
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our product. As evidence thereof, we have closed Ms. [redacted]’s
account as requested and sent a refund to her in the amount of $6.48 to the
address in her complaint. We have also sent a copy of her account history. We
sincerely apologize for any inconvenience this matter has caused. We hope that
you will find with this credit a satisfactory resolution. Thank you for
bringing this to our attention
Please call if you have
questions or if I may be of further service. I remain,
Sincerely,
[redacted]Chief Operating Officer
ITC Financial Licenses,
Inc.
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case #[redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above styled complaint is hereby acknowledged. We have
investigated the issue with Ms. [redacted]’s Vanilla Visa Gift Card.
Ms. [redacted]’s claim has been denied due to incorrect information
given. We reviewed the documentation as
well as the transaction history for each account. There were multiple cards purchased at the
same time by Ms. [redacted] and all were depleted at the same location at the same
date and time.
We place a great deal of importance on our customer satisfaction and
want to be sure that our customers have a positive experience with our
product. We sincerely apologize for any inconvenience
this matter has caused. We hope that you will find this a satisfactory
resolution. Thank you for bringing this to our attention.
Please call if you have questions or if I may be of further
service. I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####
Receipt of the above
styled complaint is hereby acknowledged. We have investigated the issue with Mr.
[redacted]’s PayPal MyCash Reload Card. Thank you for taking the time to make us
aware of the issue.
We have reviewed Mr.
[redacted]’s complaint and it appears that he voluntarily provided his card
information to initiate the transaction on the card in question. We advised Mr.
[redacted] to contact law enforcement. We will cooperate fully in the investigation.
While we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our normal procedures we
reviewed the reload pack as well as the receiving account. We found that both
the reload pack and the receiving accounts had been fully redeemed. We will
remain willing to assist law enforcement with the ongoing investigation and
resolution of any crimes which may have been committed. It is important to note
that you should never give your PIN to anyone.
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our product. We regret the circumstances that
have led Mr. [redacted] to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that he is able to recover
his losses. However, we are unable to reimburse his loss since the reload packs
were redeemed with Mr. [redacted]’s consent. Please call if you have questions or if
I may be of further service. I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
(678) 921-5342
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above
styled inquiry is hereby acknowledged. We have reviewed Ms. [redacted]’s response
to our letter.
We have credited Ms. [redacted]’s account in an amount of $65.74 to cover
the difference in the cost of her plane ticket as a gesture of our goodwill. We
sincerely apologize for any inconvenience this matter has caused. Thank you
again for bringing this to my attention. If you have questions, or I may be of
further service please contact me directly. With warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case #[redacted] – [redacted]
Dear Ms. [redacted]
Receipt of the above styled complaint is hereby acknowledged. We have
attempted to contact Ms. [redacted] via the telephone number provided in her complaint,
to further explain the issue with her Vanilla Reload Network Card.
We attempted to contact Ms. [redacted] via telephone July 24, 2014, followed
by two more telephone attempts on July 25, 2014. Ms. [redacted] has not returned our calls.
When we received the original complaint, in accordance with our normal
procedures we thoroughly reviewed and investigated the reload pack as well as
the receiving account. We have certain
measures in place that help us determine if the PIN was tampered with or if it
was voluntarily provided. We found that the reload pack was redeemed to a
victim assisted scam account and had been fully depleted. As stated in our original response, we have
marked the account as fraud and blocked it from further use. We will remain willing to assist law
enforcement with the ongoing investigation and resolution of any crimes which
may have been committed. Again, we
highly recommend Ms. [redacted] visit our website www.vanillareload.com to read about the
top 10 ways to prevent fraud. It is
important to remember you should never give your PIN to anyone.
Hopefully this provides more clarity to our actions pursuant to Ms.
[redacted]’s claim. We are still unable to
reimburse this loss since the reload pack was redeemed with her consent. We
hope that Ms. [redacted] can understand and appreciate our position. Please call if you have any questions or if I
may be of further assistance. I remain,
Please call if you have questions or if I may be of further service. I
remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####
Roman";mso-fareast-theme-font:minor-fareast">
March 22, 2016
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above
styled inquiry is hereby acknowledged. We have reviewed Mr. [redacted]’s issue with
his MyVanilla Reloadable Visa Debit Cards.
Mr. [redacted] initially contacted our office
on March 15, 2016 to file a dispute. As standard procedure we requested
documentation from Mr. [redacted] to prove ownership of the cards. VISA regulations
require us to have a completed dispute packet. We have not received the
completed dispute from Mr. [redacted]. Visa regulations provide a specific
timeframe during which these items can be handled. Mr. [redacted] should be aware
that his rights will expire if we do not receive the dispute packet in a timely
manner. As always, we strive to ensure our customers have a good and equitable
experience with our products. Until such time as we receive the requested
information to correct this issue, we consider this matter closed..
We place a great deal of importance on
our customer satisfaction and want to be sure that our customers have a
positive experience with our product. We sincerely apologize for any
inconvenience this matter has caused. Thank you again for bringing this to my
attention. If you have questions, or I may be of further service please contact
me directly. With warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]
May 24, 2016
Roman;"> Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902 Re: Revdex.com Case # [redacted] – [redacted] Dear Ms. [redacted]: Receipt of the above styled complaint is hereby acknowledged. We have investigated the issue with Mr. [redacted]’s MyVanilla Reloadable Debit Card. Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift Card. In accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account. We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’. These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financing. To complete the authentication process we compare name, address, social security number and date of birth against commercially available databases. We do not run credit reports. Please know that, as a consumer, by law your credit file cannot be accessed without your consent. We do not request consent from our cardholders and we do not access credit files. The information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environment. Our obligation to collect information and perform these checks is disclosed on the face of our card packaging. Mr. [redacted] contacted us because he was unsuccessful in registering his card. We were able to verify Mr. [redacted]’s personal information and we assisted him with registering his card on May 22, 2016. He has been successful in using his card. We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Thank you for bringing this to our attention. Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
However, I must add, that One Vanilla has said all of this prior to my complaint being filed with Revdex.com. The complaint was filed because One Vanilla is not doing what they claim they are going to do. As stated in my complaint the story changes every time they are contacted. As of today I have still not received a check from this business.
We are now way beyond 60 days. They know it is a fraudulent charge. The company that supposedly made the charge does not even exist!! How long am I expected to wait for One Vanilla to get off their [redacted] and refund my account?? Sixty days should have been more than adequate. I will never do business with these people again. I will continue to urge others to avoid dealing with them as well. They are a disgrace.
Regards,
[redacted]
Revdex.com:The business miraculously sent me a check for the amount they owed me. Thank you for your help.
Regards,
[redacted]
This business is horrible I had to call them 5 times to be able to activate my card just to be able to get my ownoney back
A copy of your ID will be sufficient. Please fax to ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
July 15, 2015
class="MsoNormalCxSpMiddle">
Ms. [redacted]
Revdex.com
[redacted]
Columbus Georgia 31902
Re: Revdex.com Case #[redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above styled complaint is hereby acknowledged. We have
investigated the issue with Mr. [redacted]’s PayPal MyCash Reload Card.
Mr. [redacted] originally contacted us on July 15, 2015. Mr. [redacted] advised
us that he had an invalid load to his PayPal
MyCash Reload Card. As standard procedure we requested documentation from Mr. [redacted]
in order to investigate and resolve his issue.
Mr. [redacted] purchased a $150.00 PayPal MyCash Reload Card at Walmart;
however, the load only processed on the account for $33.00 due to an activation
issue at the merchant. We have reviewed Mr. [redacted]’s documents and determined the
purchase was for $150.00. We have been in contact with Mr. [redacted] and provided
him with a replacement PIN for the difference of $117.00.
We place a great deal of importance on our customer satisfaction and
want to be sure that our customers have a positive experience with our
product. Please call if you have any
questions or if I may be of further assistance. I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
[redacted]
Roman","serif";mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast">
December 2, 2015
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case # [redacted]
– [redacted]
Dear Ms. [redacted]:
Receipt of the above styled complaint is
hereby acknowledged. We have attempted to contact Ms. [redacted], via e-mail
address and via phone number provided in her complaint, regarding further
necessary information needed to investigate the issue with her Gift Card.
We attempted to contact Ms. [redacted] via
e-mail on November 30, 2015 and via phone on December 2, 2015. We have not
received the requested information from Ms. [redacted]. If she will furnish the
requested information, we will be glad to investigate and resolve the issue. As
always, we strive to ensure our customers have a good and equitable experience
with our products. Until such time as we receive the requested information to
correct this issue, we consider this matter closed.
To properly and promptly research this
issue, we need the number of the card in question. You can fax either a copy of
the card and/or receipt to [redacted].
Please call if you have questions or if I
may be of further service. I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appe
Regards,
[redacted]
March 17, 2014
class="MsoNormalCxSpMiddle">Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case #[redacted]
Dear Ms. [redacted]
Receipt of the above
styled complaint is hereby acknowledged. We have investigated the issue with Ms.
[redacted]’s MyVanilla Reloadable Debit Card.
When a card is
purchased, the point of sale triggers the activation of the card. Unfortunately, Ms. [redacted]’s card did not
activate. On March 13, 2015 and March 16, 2015 we attempted to contact Ms. [redacted]
to advise her that her MyVanilla Reloadable Debit Card had been activated.
We sincerely apologize for any inconvenience this matter has caused.
Thank you again for bringing this to my attention. If you have questions, or I
may be of further service please contact me directly. With warm regards I
remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, GA 31904
###-###-####
April 26, 2016
font-family: Times New Roman;"> Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902 Re: Revdex.com Case # [redacted] – [redacted] Dear Ms. [redacted]: Receipt of the above styled inquiry is hereby acknowledged. We have reviewed Mr. [redacted]’s issue with his OneVanilla MasterCard Gift Cards. Mr. [redacted] originally contacted our office on January 28, 2016 disputing unauthorized transactions on his cards. A dispute packet was sent via email on January 28, 2016 and we received the completed documentation on February 5, 2016. After researching this inquiry, we discovered that due to an inadvertent oversight, Mr. [redacted]’s dispute was not processed in a timely manner. Therefore, we have expedited a refund check in the amount of $1,500.00 to the address provided in his complaint. We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please call if you have any questions, or if I may be further assistance in any way. I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Upon receiving this email I called My Vanilla customer service to confirm they issued me a check for 350.00 when the rep looked at the file she said nothing was noted in their system about a check being issued or even having any sort of contact with Revdex.com.
Regards,
[redacted]
September 10, 2015
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above
styled complaint is hereby acknowledged. We have investigated the issue with Ms.
[redacted]’s PayPal MyCash Reload Cards.
We have reviewed Ms.
[redacted]’s complaint and it appears she voluntarily provided her card
information to initiate the transactions in question. We advised Ms. [redacted]
to contact law enforcement. We will cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our normal procedures we
reviewed the reload pack as well as the receiving account. We found that both
the reload pack and the receiving accounts had been fully redeemed. We will
remain willing to assist law enforcement with the ongoing investigation and
resolution of any crimes which may have been committed. It is important to
remember you should never give your PIN to anyone.
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our product. We regret the circumstances that
have led Ms. [redacted] to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that she is able to recover
her losses. We are unable to reimburse this loss since the reload pack was
redeemed with Ms. [redacted]’s consent. Please call if you have any questions or
if I may be of further assistance. Thank you for bringing this to my attention.
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have submitted the documents at July 18th and received a confirmation email from the system that they received my documents. The company held my money for 2,5 months and they need to refund the $3.95 fee they obtained from me.
Regards,
[redacted]
February 12, 2015
Ms. [redacted]...
[redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case #[redacted]
Dear Ms. [redacted]:
Receipt of the above
styled inquiry is hereby acknowledged. We have investigated the issue with Ms.
[redacted]’s Momentum Visa Prepaid Debit Card.
Each Momentum Visa
Prepaid Debit Card is accompanied by a printed Cardholder Agreement, which
constitutes an agreement between the Cardholder and the issuer of the Card, and
sets forth terms and conditions, including fees, which apply to the Card. The
terms and conditions are received with the Card and are available at any time
for viewing online at www.momentumcard.com.
In accordance with the
terms and conditions, Ms. [redacted]’s account has been assessed a monthly fee
of $10.00 each month there has been a balance. All fee amounts will be
withdrawn from a card and will be accessed as long as there is a remaining
balance on a card.
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our product. As evidence thereof, we have closed Ms. [redacted]’s
account as requested and sent a refund to her in the amount of $6.48 to the
address in her complaint. We have also sent a copy of her account history. We
sincerely apologize for any inconvenience this matter has caused. We hope that
you will find with this credit a satisfactory resolution. Thank you for
bringing this to our attention
Please call if you have
questions or if I may be of further service. I remain,
Sincerely,
[redacted]Chief Operating Officer
ITC Financial Licenses,
Inc.
January 28, 2014
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case #[redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above styled complaint is hereby acknowledged. We have
investigated the issue with Ms. [redacted]’s Vanilla Visa Gift Card.
Ms. [redacted]’s claim has been denied due to incorrect information
given. We reviewed the documentation as
well as the transaction history for each account. There were multiple cards purchased at the
same time by Ms. [redacted] and all were depleted at the same location at the same
date and time.
We place a great deal of importance on our customer satisfaction and
want to be sure that our customers have a positive experience with our
product. We sincerely apologize for any inconvenience
this matter has caused. We hope that you will find this a satisfactory
resolution. Thank you for bringing this to our attention.
Please call if you have questions or if I may be of further
service. I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####
August 31, 2015
Ms. [redacted]
Better Business...
Bureau
Post Office Box 2587
Columbus, GA 31902
Re: RevDex.com Case #[redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above
styled complaint is hereby acknowledged. We have investigated the issue with Mr.
[redacted]’s PayPal MyCash Reload Card. Thank you for taking the time to make us
aware of the issue.
We have reviewed Mr.
[redacted]’s complaint and it appears that he voluntarily provided his card
information to initiate the transaction on the card in question. We advised Mr.
[redacted] to contact law enforcement. We will cooperate fully in the investigation.
While we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our normal procedures we
reviewed the reload pack as well as the receiving account. We found that both
the reload pack and the receiving accounts had been fully redeemed. We will
remain willing to assist law enforcement with the ongoing investigation and
resolution of any crimes which may have been committed. It is important to note
that you should never give your PIN to anyone.
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our product. We regret the circumstances that
have led Mr. [redacted] to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that he is able to recover
his losses. However, we are unable to reimburse his loss since the reload packs
were redeemed with Mr. [redacted]’s consent. Please call if you have questions or if
I may be of further service. I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
(678) 921-5342
February 10, 2015
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above
styled inquiry is hereby acknowledged. We have reviewed Ms. [redacted]’s response
to our letter.
We have credited Ms. [redacted]’s account in an amount of $65.74 to cover
the difference in the cost of her plane ticket as a gesture of our goodwill. We
sincerely apologize for any inconvenience this matter has caused. Thank you
again for bringing this to my attention. If you have questions, or I may be of
further service please contact me directly. With warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####
August 1, 2014
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case #[redacted] – [redacted]
Dear Ms. [redacted]
Receipt of the above styled complaint is hereby acknowledged. We have
attempted to contact Ms. [redacted] via the telephone number provided in her complaint,
to further explain the issue with her Vanilla Reload Network Card.
We attempted to contact Ms. [redacted] via telephone July 24, 2014, followed
by two more telephone attempts on July 25, 2014. Ms. [redacted] has not returned our calls.
When we received the original complaint, in accordance with our normal
procedures we thoroughly reviewed and investigated the reload pack as well as
the receiving account. We have certain
measures in place that help us determine if the PIN was tampered with or if it
was voluntarily provided. We found that the reload pack was redeemed to a
victim assisted scam account and had been fully depleted. As stated in our original response, we have
marked the account as fraud and blocked it from further use. We will remain willing to assist law
enforcement with the ongoing investigation and resolution of any crimes which
may have been committed. Again, we
highly recommend Ms. [redacted] visit our website www.vanillareload.com to read about the
top 10 ways to prevent fraud. It is
important to remember you should never give your PIN to anyone.
Hopefully this provides more clarity to our actions pursuant to Ms.
[redacted]’s claim. We are still unable to
reimburse this loss since the reload pack was redeemed with her consent. We
hope that Ms. [redacted] can understand and appreciate our position. Please call if you have any questions or if I
may be of further assistance. I remain,
Please call if you have questions or if I may be of further service. I
remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####
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March 22, 2016
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above
styled inquiry is hereby acknowledged. We have reviewed Mr. [redacted]’s issue with
his MyVanilla Reloadable Visa Debit Cards.
Mr. [redacted] initially contacted our office
on March 15, 2016 to file a dispute. As standard procedure we requested
documentation from Mr. [redacted] to prove ownership of the cards. VISA regulations
require us to have a completed dispute packet. We have not received the
completed dispute from Mr. [redacted]. Visa regulations provide a specific
timeframe during which these items can be handled. Mr. [redacted] should be aware
that his rights will expire if we do not receive the dispute packet in a timely
manner. As always, we strive to ensure our customers have a good and equitable
experience with our products. Until such time as we receive the requested
information to correct this issue, we consider this matter closed..
We place a great deal of importance on
our customer satisfaction and want to be sure that our customers have a
positive experience with our product. We sincerely apologize for any
inconvenience this matter has caused. Thank you again for bringing this to my
attention. If you have questions, or I may be of further service please contact
me directly. With warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]
May 24, 2016
Roman;"> Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902 Re: Revdex.com Case # [redacted] – [redacted] Dear Ms. [redacted]: Receipt of the above styled complaint is hereby acknowledged. We have investigated the issue with Mr. [redacted]’s MyVanilla Reloadable Debit Card. Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift Card. In accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account. We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’. These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financing. To complete the authentication process we compare name, address, social security number and date of birth against commercially available databases. We do not run credit reports. Please know that, as a consumer, by law your credit file cannot be accessed without your consent. We do not request consent from our cardholders and we do not access credit files. The information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environment. Our obligation to collect information and perform these checks is disclosed on the face of our card packaging. Mr. [redacted] contacted us because he was unsuccessful in registering his card. We were able to verify Mr. [redacted]’s personal information and we assisted him with registering his card on May 22, 2016. He has been successful in using his card. We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Thank you for bringing this to our attention. Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
However, I must add, that One Vanilla has said all of this prior to my complaint being filed with Revdex.com. The complaint was filed because One Vanilla is not doing what they claim they are going to do. As stated in my complaint the story changes every time they are contacted. As of today I have still not received a check from this business.
We are now way beyond 60 days. They know it is a fraudulent charge. The company that supposedly made the charge does not even exist!! How long am I expected to wait for One Vanilla to get off their [redacted] and refund my account?? Sixty days should have been more than adequate. I will never do business with these people again. I will continue to urge others to avoid dealing with them as well. They are a disgrace.
Regards,
[redacted]