InComm Financial Services, Inc.

August 1, 2014
 
 
 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: Revdex.com Case #[redacted] – [redacted]
 
Dear Ms. [redacted]
 
Receipt of the above styled complaint is hereby acknowledged. We have
attempted to contact Ms. [redacted] via the telephone number provided in her complaint,
to further explain the issue with her Vanilla Reload Network Card.
 
We attempted to contact Ms. [redacted] via telephone July 24, 2014, followed
by two more telephone attempts on July 25, 2014.  Ms. [redacted] has not returned our calls. 
 
When we received the original complaint, in accordance with our normal
procedures we thoroughly reviewed and investigated the reload pack as well as
the receiving account.  We have certain
measures in place that help us determine if the PIN was tampered with or if it
was voluntarily provided. We found that the reload pack was redeemed to a
victim assisted scam account and had been fully depleted.  As stated in our original response, we have
marked the account as fraud and blocked it from further use.  We will remain willing to assist law
enforcement with the ongoing investigation and resolution of any crimes which
may have been committed.  Again, we
highly recommend Ms. [redacted] visit our website www.vanillareload.com to read about the
top 10 ways to prevent fraud.  It is
important to remember you should never give your PIN to anyone. 
 
Hopefully this provides more clarity to our actions pursuant to Ms.
[redacted]’s claim.  We are still unable to
reimburse this loss since the reload pack was redeemed with her consent. We
hope that Ms. [redacted] can understand and appreciate our position.  Please call if you have any questions or if I
may be of further assistance. I remain,
 
Please call if you have questions or if I may be of further service. I
remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####

February 25, 2014
 
 
 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: Revdex.com Case
#[redacted]
 
Dear Ms. [redacted]
 
Receipt of the above styled
complaint is hereby acknowledged. We have reviewed Mr. [redacted]’s response to
our letter.   
 
Upon receipt of Mr. [redacted]’s
response, we reinvestigated the issue with his Vanilla Reload Network Card.  We place a great deal of importance on our
customer satisfaction and want to be sure that our customers have a positive
experience with our product.  As evidence
thereof, we have issued a refund check to Mr. [redacted], as requested, in the
amount of $95.00 to the address provided in the complaint.
 
We sincerely apologize for any
inconvenience this matter has caused. Thank you again for bringing this to my
attention. If you have questions, or I may be of further service please contact
me directly. With warm regards I remain,
 
 
 
 
Sincerely,
 
 
[redacted]Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy,
Suite 220
Columbus, Georgia 31904

May 24, 2016  
Roman;">    Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms. [redacted]:   Receipt of the above styled complaint is hereby acknowledged. We have investigated the issue with Mr. [redacted]’s MyVanilla Reloadable Debit Card.   Please know that the MyVanilla Reloadable Debit Card is not sold or marketed as a Gift Card. In accordance with the USA Patriot Act, we, like all other issuers of General Purpose Reloadable card accounts, are required to verify the identity of each person who opens a card account.  We are further obligated by the USA Patriot Act to obtain, verify and keep records related to the account ‘for five years beyond the date of account closure’. These regulations are designed to protect the financial infrastructure of the United States from potential money laundering and terrorist financing. To complete the authentication process we compare name, address, social security number and date of birth against commercially available databases. We do not run credit reports. Please know that, as a consumer, by law your credit file cannot be accessed without your consent. We do not request consent from our cardholders and we do not access credit files. The information is obtained strictly under the requirements of the USA PATRIOT Act and is protected on our systems in a PCI compliant environment. Our obligation to collect information and perform these checks is disclosed on the face of our card packaging.   Mr. [redacted] contacted us because he was unsuccessful in registering his card. We were able to verify Mr. [redacted]’s personal information and we assisted him with registering his card on May 22, 2016. He has been successful in using his card.   We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Thank you for bringing this to our attention.   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

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March 22, 2016
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above
styled inquiry is hereby acknowledged. We have reviewed Mr. [redacted]’s issue with
his MyVanilla Reloadable Visa Debit Cards.
Mr. [redacted] initially contacted our office
on March 15, 2016 to file a dispute. As standard procedure we requested
documentation from Mr. [redacted] to prove ownership of the cards. VISA regulations
require us to have a completed dispute packet. We have not received the
completed dispute from Mr. [redacted]. Visa regulations provide a specific
timeframe during which these items can be handled. Mr. [redacted] should be aware
that his rights will expire if we do not receive the dispute packet in a timely
manner. As always, we strive to ensure our customers have a good and equitable
experience with our products. Until such time as we receive the requested
information to correct this issue, we consider this matter closed..
We place a great deal of importance on
our customer satisfaction and want to be sure that our customers have a
positive experience with our product. We sincerely apologize for any
inconvenience this matter has caused. Thank you again for bringing this to my
attention. If you have questions, or I may be of further service please contact
me directly. With warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]

March 6,...

2014
 
 
 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: Revdex.com Case # [redacted] – [redacted]
 
Dear Ms. [redacted]:
 
Receipt of the above styled complaint is hereby acknowledged. We have
attempted to contact Mr. [redacted] via the telephone number and e-mail address provided
in his complaint, regarding further necessary information needed to investigate
the issue with his Gift Card.
 
We attempted to contact Mr. [redacted] via e-mail February 27, 2014.  We were able to reach Mr. [redacted] via telephone
on March 4, 2014 to advise him of the information needed to investigate his
claim. Mr. [redacted] advised he would send the necessary documents via e-mail.  We have not received the requested
information. If he will furnish the requested information, we will be glad to
investigate and resolve the issue. As always, we strive to ensure our customers
have a good and equitable experience with our products. Until such time as we
receive the requested information to correct this issue, we consider this
matter closed.
 
To properly and promptly research this issue, we need the 16-digit
number of the card in question. Mr. [redacted] can fax a copy of the required
documents to ###-###-####.
 
Please call if you have questions or if I may be of further service. I
remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####

October 10, 2016       Ms. [redacted]...

Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case #[redacted] – [redacted]   Dear Ms. [redacted]:   Receipt of the above styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s Vanilla Visa Gift Card.   Ms. [redacted] originally contacted our office on August 11, 2016 to request a refund. As standard procedure we requested documentation from Ms. [redacted]. A refund was processed and mailed on August 30, 2016; however, she has not received the check and it has not returned as undeliverable. We verified the address through the USPS Portal and the check has been reissued on October 4, 2016.   We place a great deal of importance on customer satisfaction and we want to be sure our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Thank you again for bringing this to my attention. Please call if you have any questions or if we may be of further assistance. I remain,   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

August 17, 2016    
Times New Roman;">  Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902   Re: Revdex.com Case # [redacted] – [redacted]   Dear Ms. [redacted]:   Receipt of the above styled complaint is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s Vanilla Visa Gift Card.   When a card is purchased, the point of sale triggers the activation of the card. After reviewing the card account it appears there were no attempts made to activate this card. Ms. [redacted] contacted us on August 11, 2016 to report the issue with her card. As standard procedure, we requested a copy of the card as well as proof of purchase. We received the documentation and notified Ms. [redacted] via email that we issued a refund check in the amount of $79.95 to the address provided in her complaint.   We place a great deal of importance on our customer satisfaction and want to be sure that our customers have a positive experience with our product.  Please call if you have any questions or if I may be of further assistance. I remain,   Sincerely,       [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Kind Regards,
[redacted]

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mso-bidi-font-family:"Times New Roman"">
January 25, 2016
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case # [redacted]
– [redacted]
Dear Ms. [redacted]:
Receipt of the above styled inquiry is
hereby acknowledged. We have investigated the issue with Ms. [redacted]’s PayPal
MyCash Reload Card.
Ms. [redacted] contacted us on February 6,
2016 regarding an error she received when attempting to load funds to her
account. As standard procedure we requested documentation from Ms. [redacted] in
order to research the issue she is having with her PayPal MyCash Reload Card.
After researching this inquiry, we found that the card in question was blocked,
due to the system rules to prevent fraudulent scams. We reviewed Ms. [redacted]‘s information
and no fraudulent activity reported against her account. We have been in
contact with Ms. [redacted] to advise her that the account has been released and she
requested to redeem her PIN in lieu of the refund.
We sincerely apologize for any
inconvenience this matter has caused. Thank you again for bringing this to my
attention. If you have questions, or I may be of further service please contact
me directly. With warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]

September 21,...

2015
 
 
 
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: RevDex.com Case # [redacted] – [redacted]
 
Dear Ms. [redacted]:
 
Receipt of the above
styled complaint is hereby acknowledged. We have investigated the issue with Ms.
[redacted]’ MyVanilla Reloadable Visa Debit Card.
 
Ms. [redacted] initially contacted
our office on August 29, 2015 to dispute charges made to her card by the
merchant COMCAST. A dispute packet was sent to Ms. [redacted] via email on August
31, 2015 and we received the completed packet on September 1, 2015. A
chargeback was submitted on September 1, 2015. The merchant has 45 days to
represent against the chargeback. If the merchant does not represent, the funds
will be available on October 16, 2015.  
 
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our product. We sincerely apologize for any
inconvenience this matter has caused. Thank you for bringing this to our attention.
Please call if you have any questions, or if I may be of further assistance in
any way. I remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]

Needs to be sued and closed like forever purchased cashcards can't redeem 400$ + fees to activate Thrives they are who continually let them get over with this

6/6/2014
 
Ms. [redacted]
Revdex.com Case #[redacted] – [redacted]
 
Dear Ms. [redacted]
This message is in regards to my complaint filed 5/21/2014 against ITC Financial Licenses, Inc.. 
As of today, the matter of my complaint has been resolved with the above company. With the help of a representative, by the name of [redacted], I finally received my refund check of $200.00. 
I would like to thank you and the Revdex.com, for being the necessary catalyst, that brought about an end to my ongoing problem. Thanks again and best regards!
 
Sincerely,
Mrs. [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I feel like they did a quick job in responding to my complaint and handled it appropriately.  Thank you for facilitating this.
Regards,
[redacted]

Roman">
October 6, 2015
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus, GA 31902
Re: Revdex.com Case #[redacted] –
[redacted]
Dear Ms. [redacted]:
Receipt of the above styled complaint is
hereby acknowledged. We have investigated the issue with Ms. [redacted]’s One
Vanilla Visa Gift Card.
Due to an error with our internal ticketing
system we inadvertently overlooked Ms. [redacted]’s dispute. We have been in
contact with Ms. [redacted] to advise her that a refund check has been issued in
the amount of $55.00. We place a great deal of importance on customer
satisfaction and regret that this could not be completed in a more timely
manner.
We sincerely apologize for any inconvenience
this matter has caused. We hope that you will find with this credit a
satisfactory resolution. With the issuance of this credit we consider this
issue closed. Thank you for bringing this to our attention.
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904

May
4, 2015
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Ms.
[redacted]
RevDex.com
Post
Office Box 2587
Columbus,
Georgia 31902
 
Re:
Revdex.com Case #[redacted]
 
Dear
Ms. [redacted]
 
Receipt
of the above styled inquiry is hereby acknowledged. We have investigated the
issue with Mr. [redacted]’s JH Preferred Reloadable Debit Card.
 
Mr.
[redacted] initially contacted our office on March 20, 2015 to dispute charges made
to his card by AMZ[redacted] for a total of $2,989.97. We received the
completed dispute packet on March 24, 2015. The merchant is given 45 days to
respond and as long as the merchant does not file re-presentment, the funds
will be available to Mr. [redacted] at the end of business day May 14, 2015. These
procedures are regulated by Visa.
 
We
place a great deal of importance on customer satisfaction and want to be sure
that our customers have a positive experience with our product. We hope that Mr.
[redacted] can understand and appreciate our response.  We are still actively pursuing his dispute
and will keep him updated on any new information.
 
We
sincerely apologize for any inconvenience this matter has caused. Thank you for
bringing this to our attention.  Please
call if you have any questions, or if I may be of further assistance in any
way. I remain,
 
Sincerely,
 
 
 
[redacted]
Chief
Operating Officer
ITC
Financial Licenses, Inc.
5617
Princeton Avenue
Columbus,
Georgia 31904
###-###-####

July 13, 2015
 
 
 
Ms. [redacted]
class="MsoNormalCxSpMiddle">Revdex.com
Post Office Box 2587
Columbus Georgia 31902
 
Re: RevDex.com Case #[redacted]
 
Dear Ms. [redacted]
 
Receipt of the above
styled inquiry is hereby acknowledged. We have investigated the issue with Mr.
[redacted]’s MyVanilla Reloadable Debit Card
 
Unfortunately Mr. [redacted]
was a victim of a form of fraud known as package tampering.  His
card was fraudulently
compromised prior to activation. Our fraud team is currently investigating this
issue. We place a great deal of importance on customer satisfaction and we want
to be sure that our customers have a positive experience with our product. We
have received all necessary documentation and a refund has been issued in the
amount of $23.95 to the address provided in his complaint.
 
We sincerely apologize for any inconvenience this matter has caused.
Thank you again for bringing this to my attention. If you have questions, or I
may be of further service please contact me directly. With warm regards I
remain,
 
Sincerely,
 
 
 
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 
 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]