[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
UPDATE: I received a phone call from Ms. [redacted] who treated me very courteously, explained the product I had purchased, and offered a refund. Received the check on May 23, 2014. Thank you very much for your assistance.
Regards,
[redacted]
sans-serif;">
Dear Revdex.com,
I just wanted to both thank you & inform you that the above referenced complaint no. [redacted], has been resolved.
The company did, in fact, finally activate my prepaid visa card, with the proper balance, and it is now working.
Receipt of the above
styled complaint is hereby acknowledged. We have received the information
needed from Ms. [redacted] to investigate the issue she is having with her Vanilla
Visa Gift Card.
When a card is
purchased, the point of sale triggers the activation of the card. Unfortunately, this card was never activated
and does not show any activation attempts. According to our system and the
information provided, it appears this card was never purchased. We advised Ms. [redacted] that similar to any
other item purchased in a retail establishment, proof of purchase was needed;
however, she is unable to provide a receipt. While we regret the inconvenience posed by
this matter, we hope Ms. [redacted] can understand and appreciate our position. If she can recall how she received this gift
card we would like for her to give us a call so that we can assist her further.
We sincerely apologize for any inconvenience this matter has caused. If you have questions, or I may be of further
service please contact me directly. With warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, GA 31904
###-###-####
class="MsoNormalCxSpMiddle">Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case # [redacted]
Dear Ms. [redacted]
Receipt of the above styled complaint is hereby acknowledged. We have
attempted to contact Ms. [redacted] via the telephone number provided in her complaint,
regarding further necessary information needed to investigate the issue with her
PayPal MyCash Card.
We attempted to contact Ms. [redacted] via e-mail on April 13, 2015 and via
telephone on April 15, 2015. We have not received the requested information
from Ms. [redacted]. If she will furnish the requested information, we will be glad
to investigate and resolve the issue. As always, we strive to ensure our
customers have a good and equitable experience with our products. Until such
time as we receive the requested information to correct this issue, we consider
this matter closed.
To properly and promptly research this issue, we need the 10-digit
number of the card in question. Ms. [redacted] can fax a copy of the required
documents to ###-###-####.
Please call if you have questions or if I may be of further service. I
remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####
size="3" face="Times New Roman">
October 27, 2015
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case #[redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above styled complaint is hereby acknowledged. We have attempted
to investigate the issue with Ms. [redacted]’s MyVanilla Reloadable Debit Card.
We have contacted Ms. [redacted] in order to understand the issue she is
having. After contacting Ms. [redacted] to research this claim, she advised the issue
has been resolved.
We sincerely apologize for any inconvenience caused by this issue.
Thank you for bringing this to our attention.
Please call if you have any questions or if I may be of further
assistance. I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com
Post Office Box
2587
Columbus Georgia 31902
Re: RevDex.com Case #[redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above
styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s
PayPal My Cash Reload Card.
Ms. [redacted] originally requested a refund online on January 4, 2015. We
processed her request and sent a check on January 6, 2015. Ms. [redacted] contacted
us stating she never received her refund check. On February 9, 2015 Ms. [redacted]’s
check was cancelled and reissued.
We sincerely apologize for any inconvenience this matter has caused.
Thank you again for bringing this to my attention. If you have questions, or I
may be of further service please contact me directly. With warm regards I
remain,
Sincerely,
R.B. Rolling
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
(678) 921-5342
Roman";mso-fareast-theme-font:minor-fareast">November
11, 2015
Ms.
[redacted]
RevDex.com
Post
Office Box 2587
Columbus
Georgia 31902
Re:
Revdex.com Case # [redacted] – [redacted]
Dear
Ms. [redacted]
Receipt
of the above styled inquiry is hereby acknowledged. We have investigated the
issue with Ms. [redacted]’s MyVanilla Reloadable Debit Card.
We
have researched this issue and found that Ms. [redacted]’s account was placed
in a restricted status due to her account having a negative balance. On
November 6, 2015 a credit from ADVANCE STORES was applied to Ms. [redacted]’s
account. The funds were released and Ms. [redacted] has been successful in
using her card.
We
place a great deal of importance on customer satisfaction and we want to be
sure our customers have a positive experience with our product. Thank you again
for bringing this to my attention. Please call if you have any questions or if
we may be of further assistance. I remain,
Sincerely,
[redacted]
Chief
Operating Officer
Incomm
Financial Services, Inc.
5617
Princeton Avenue
Columbus,
Georgia 31904
###-###-####
Revdex.com
Post Office Box 2587
Columbus Georgia...
31902
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above styled complaint is hereby acknowledged. We have attempted to investigate the issue with Ms. [redacted]’s Vanilla Visa Gift Cards.
We have contacted Ms. [redacted] on January 5, 2015 to get the 16-digit card number, in order to investigate the issue she is having with her cards. We received the requested information from Ms. [redacted] and found no issue with the gift cards. Ms. [redacted] stated she received these cards as gifts and was unaware they were active and ready to use.
We place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please call if you have any questions or if I may be of further assistance. I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above styled complaint is hereby acknowledged. We have
investigated the issue with Ms. [redacted]’s Momentum Visa PrePaid Debit Card.
After researching this inquiry we found that the card in question had a
preauthorization request on October 14, 2014 for $18.00 from the hotel merchant
[redacted]. When a transaction is
cancelled we do not receive that information and do not know that it happens,
except when advised verbally by the Cardholder.
Each Momentum Visa PrePaid Debit Card is accompanied by a printed
Cardholder Agreement, which constitutes an agreement between the Cardholder and
the issuer of the Card, and sets forth terms and conditions, which apply to the
Card. In accordance with the “Using Your Card/Features” section of the
Cardholder Agreement it states, “If you authorize a transaction and then fail
to make a purchase of that item as planned, the approval may result in a hold
for that amount of funds for up thirty (30) days.”
When Ms. [redacted] contacted us on September 20, 2014 regarding a
preauthorization hold from Comfort Suites from September 16, 2014, we advised
her that a merchant release letter was needed in order to release the hold on
the funds prior to the thirty days stipulated in the Cardholder Agreement. We received the merchant release letter the
same day from Ms. [redacted] and the hold was subsequently removed.
The hold from October 14, 2014 for $18.00 is scheduled to be released
on November 13, 2014 in accordance with the terms and conditions. If Ms. [redacted] requests a merchant release
letter from [redacted] like she did with [redacted] we will be happy to
release the hold sooner.
We hope that you will find this a satisfactory resolution. Thank you
for bringing this to our attention. Please
call if you have questions or if I may be of further service. I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####
October 1, 2015
size="3" face="Times New Roman">
Ms[redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above
styled complaint is hereby acknowledged. We have investigated the issue with Mr.
[redacted] PayPal MyCash Reload Card.
We have reviewed Mr.
[redacted] complaint and it appears he voluntarily provided his card information to
initiate the transactions in question. We advised Mr. [redacted] to contact law
enforcement. We will cooperate fully in the investigation. While we regret that
our products were used in this manner, the transactions themselves are not
fraudulent. In accordance with our normal procedures we reviewed the reload
pack as well as the receiving account. We found that both the reload pack and
the receiving accounts had been fully redeemed. We will remain willing to
assist law enforcement with the ongoing investigation and resolution of any
crimes which may have been committed. It is important to remember you should
never give your PIN to anyone.
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our product. We regret the circumstances that
have led Mr. [redacted] to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that he is able to recover
his losses. We are unable to reimburse this loss since the reload pack was
redeemed with Mr. [redacted] consent. Please call if you have any questions or if I
may be of further assistance. Thank you for bringing this to my attention.
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
(678) 921-5342
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
:
Paypal Mycash cards do not provide the service they advertise.
Instead of being able to transfer funds, ITC has the funds and I am unable to get back what is mine, which is 500USD.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Ms. [redacted]
class="MsoNormalCxSpMiddle">Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case
# [redacted] [redacted]
Dear Ms. [redacted]
Receipt of the above styled
complaint is hereby acknowledged. We have attempted to investigate the issue
with Mr. [redacted]’s Vanilla Visa Gift Card.
Mr. [redacted] originally contacted
our office on April 22, 2015 with an issue he was having with his Vanilla Visa
Gift Card. The case number provided by Mr. [redacted] in the above referenced
complaint is under a different name. We requested a copy of a valid government issued
ID. Until we receive all necessary documentation we will be unable to complete
our investigation.
As always, we strive to ensure
our customers have a good and equitable experience with our products.
We sincerely apologize for any
inconvenience caused by this matter. Thank you for bringing this to our
attention. Please call if you have any questions or if I may be of further
assistance. I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy,
Suite 220
Columbus, Georgia 31904
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Although I appreciate the prompt attention to this matter, it is not resolved. In speaking with the representative it was agreed that additional review and consideration would be given with regards to a disputed $20 T-Mobile transaction. I did not receive any additional follow up nor is that matter addressed to in their response.
I would appreciate additional review of the $20 purchase, as it was not done by me. The additional transactions are within the area I frequent, so I will acknowledge them as mine. Please keep customer satisfaction in mind, and also credit me the $20 transaction back along with the fees taken out, which I am most grateful for.
February 29, 2016
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case
# [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above styled
complaint is hereby acknowledged. We have reviewed Ms. [redacted]’s response to
our letter.
When we received the original
complaint, in accordance with our normal procedures we thoroughly reviewed and
investigated the reload pack as well as the receiving account. After speaking
with PayPal and Ms. [redacted] regarding this issue we have made the decision to
issue two PIN’s to Ms. [redacted] totaling $700.00 as a good faith gesture.
We place a great deal of
importance on customer satisfaction and we want to be sure our customers have a
positive experience with our product. If you have any questions, or may be of
further service please contact me directly. With warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy,
Suite 220
Columbus, Georgia 31904
[redacted]
Roman">
October 6, 2015
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case #[redacted]
Dear Ms. [redacted]:
Receipt of the above
styled complaint is hereby acknowledged. We have attempted to contact Ms. [redacted],
via e-mail address and via phone number provided in her complaint, regarding
further necessary information needed to investigate the issue with her Gift
Card.
We attempted to contact
Ms. [redacted] via e-mail on October 2, 2015 and via phone on October 5, 2015. We
have not received the requested information from Ms. [redacted]. If she will furnish the requested
information, we will be glad to investigate and resolve the issue. As always,
we strive to ensure our customers have a good and equitable experience with our
products. Until such time as we receive the requested information to correct
this issue, we consider this matter closed.
To properly and
promptly research this issue, we need the number of the card in question. You
can fax either a copy of the card and/or receipt to 866-295-0646.
Please call if you have
questions or if I may be of further service. I remain,
[redacted]
Chief Operating Officer
Incomm Financial
Licenses, Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
(678) 921-5342
May 24, 2016
Times New Roman;"> Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902 Re: Revdex.com Case # [redacted] – [redacted] Dear Ms. [redacted]: Receipt of the above styled inquiry is hereby acknowledged. We have reviewed the issue with Mr. [redacted]’s OneVanilla Prepaid Debit Card. Mr. [redacted] originally contacted our office on February 22, 2016 disputing an unauthorized transaction from SanDiegoVape.com. After researching this inquiry, we discovered that due to an inadvertent oversight, Mr. [redacted]’s dispute was not processed in a timely manner. Therefore, we have issued a refund check in the amount of $99.99 to the address provided in his complaint. We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please call if you have any questions, or if I may be further assistance in any way. I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
UPDATE: I received a phone call from Ms. [redacted] who treated me very courteously, explained the product I had purchased, and offered a refund. Received the check on May 23, 2014. Thank you very much for your assistance.
Regards,
[redacted]
sans-serif;">
Dear Revdex.com,
I just wanted to both thank you & inform you that the above referenced complaint no. [redacted], has been resolved.
The company did, in fact, finally activate my prepaid visa card, with the proper balance, and it is now working.
Thanks Once Again,---for your help
Sincerely,
[redacted]
June 25, 2014
Ms. [redacted]
Revdex.com
Post
Office Box 2587 ...⇄
Columbus Georgia 31902
Re: RevDex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above
styled complaint is hereby acknowledged. We have received the information
needed from Ms. [redacted] to investigate the issue she is having with her Vanilla
Visa Gift Card.
When a card is
purchased, the point of sale triggers the activation of the card. Unfortunately, this card was never activated
and does not show any activation attempts. According to our system and the
information provided, it appears this card was never purchased. We advised Ms. [redacted] that similar to any
other item purchased in a retail establishment, proof of purchase was needed;
however, she is unable to provide a receipt. While we regret the inconvenience posed by
this matter, we hope Ms. [redacted] can understand and appreciate our position. If she can recall how she received this gift
card we would like for her to give us a call so that we can assist her further.
We sincerely apologize for any inconvenience this matter has caused. If you have questions, or I may be of further
service please contact me directly. With warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, GA 31904
###-###-####
April 15, 2015
class="MsoNormalCxSpMiddle">Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case # [redacted]
Dear Ms. [redacted]
Receipt of the above styled complaint is hereby acknowledged. We have
attempted to contact Ms. [redacted] via the telephone number provided in her complaint,
regarding further necessary information needed to investigate the issue with her
PayPal MyCash Card.
We attempted to contact Ms. [redacted] via e-mail on April 13, 2015 and via
telephone on April 15, 2015. We have not received the requested information
from Ms. [redacted]. If she will furnish the requested information, we will be glad
to investigate and resolve the issue. As always, we strive to ensure our
customers have a good and equitable experience with our products. Until such
time as we receive the requested information to correct this issue, we consider
this matter closed.
To properly and promptly research this issue, we need the 10-digit
number of the card in question. Ms. [redacted] can fax a copy of the required
documents to ###-###-####.
Please call if you have questions or if I may be of further service. I
remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####
size="3" face="Times New Roman">
October 27, 2015
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case #[redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above styled complaint is hereby acknowledged. We have attempted
to investigate the issue with Ms. [redacted]’s MyVanilla Reloadable Debit Card.
We have contacted Ms. [redacted] in order to understand the issue she is
having. After contacting Ms. [redacted] to research this claim, she advised the issue
has been resolved.
We sincerely apologize for any inconvenience caused by this issue.
Thank you for bringing this to our attention.
Please call if you have any questions or if I may be of further
assistance. I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 18, 2015
Ms. [redacted]...
Revdex.com
Post Office Box
2587
Columbus Georgia 31902
Re: RevDex.com Case #[redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above
styled inquiry is hereby acknowledged. We have investigated the issue with Ms. [redacted]’s
PayPal My Cash Reload Card.
Ms. [redacted] originally requested a refund online on January 4, 2015. We
processed her request and sent a check on January 6, 2015. Ms. [redacted] contacted
us stating she never received her refund check. On February 9, 2015 Ms. [redacted]’s
check was cancelled and reissued.
We sincerely apologize for any inconvenience this matter has caused.
Thank you again for bringing this to my attention. If you have questions, or I
may be of further service please contact me directly. With warm regards I
remain,
Sincerely,
R.B. Rolling
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
(678) 921-5342
Roman";mso-fareast-theme-font:minor-fareast">November
11, 2015
Ms.
[redacted]
RevDex.com
Post
Office Box 2587
Columbus
Georgia 31902
Re:
Revdex.com Case # [redacted] – [redacted]
Dear
Ms. [redacted]
Receipt
of the above styled inquiry is hereby acknowledged. We have investigated the
issue with Ms. [redacted]’s MyVanilla Reloadable Debit Card.
We
have researched this issue and found that Ms. [redacted]’s account was placed
in a restricted status due to her account having a negative balance. On
November 6, 2015 a credit from ADVANCE STORES was applied to Ms. [redacted]’s
account. The funds were released and Ms. [redacted] has been successful in
using her card.
We
place a great deal of importance on customer satisfaction and we want to be
sure our customers have a positive experience with our product. Thank you again
for bringing this to my attention. Please call if you have any questions or if
we may be of further assistance. I remain,
Sincerely,
[redacted]
Chief
Operating Officer
Incomm
Financial Services, Inc.
5617
Princeton Avenue
Columbus,
Georgia 31904
###-###-####
Revdex.com
Post Office Box 2587
Columbus Georgia...
31902
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above styled complaint is hereby acknowledged. We have attempted to investigate the issue with Ms. [redacted]’s Vanilla Visa Gift Cards.
We have contacted Ms. [redacted] on January 5, 2015 to get the 16-digit card number, in order to investigate the issue she is having with her cards. We received the requested information from Ms. [redacted] and found no issue with the gift cards. Ms. [redacted] stated she received these cards as gifts and was unaware they were active and ready to use.
We place a great deal of importance on customer satisfaction and we want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please call if you have any questions or if I may be of further assistance. I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####
November 4,...
2014
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above styled complaint is hereby acknowledged. We have
investigated the issue with Ms. [redacted]’s Momentum Visa PrePaid Debit Card.
After researching this inquiry we found that the card in question had a
preauthorization request on October 14, 2014 for $18.00 from the hotel merchant
[redacted]. When a transaction is
cancelled we do not receive that information and do not know that it happens,
except when advised verbally by the Cardholder.
Each Momentum Visa PrePaid Debit Card is accompanied by a printed
Cardholder Agreement, which constitutes an agreement between the Cardholder and
the issuer of the Card, and sets forth terms and conditions, which apply to the
Card. In accordance with the “Using Your Card/Features” section of the
Cardholder Agreement it states, “If you authorize a transaction and then fail
to make a purchase of that item as planned, the approval may result in a hold
for that amount of funds for up thirty (30) days.”
When Ms. [redacted] contacted us on September 20, 2014 regarding a
preauthorization hold from Comfort Suites from September 16, 2014, we advised
her that a merchant release letter was needed in order to release the hold on
the funds prior to the thirty days stipulated in the Cardholder Agreement. We received the merchant release letter the
same day from Ms. [redacted] and the hold was subsequently removed.
The hold from October 14, 2014 for $18.00 is scheduled to be released
on November 13, 2014 in accordance with the terms and conditions. If Ms. [redacted] requests a merchant release
letter from [redacted] like she did with [redacted] we will be happy to
release the hold sooner.
We hope that you will find this a satisfactory resolution. Thank you
for bringing this to our attention. Please
call if you have questions or if I may be of further service. I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
###-###-####
October 1, 2015
size="3" face="Times New Roman">
Ms[redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above
styled complaint is hereby acknowledged. We have investigated the issue with Mr.
[redacted] PayPal MyCash Reload Card.
We have reviewed Mr.
[redacted] complaint and it appears he voluntarily provided his card information to
initiate the transactions in question. We advised Mr. [redacted] to contact law
enforcement. We will cooperate fully in the investigation. While we regret that
our products were used in this manner, the transactions themselves are not
fraudulent. In accordance with our normal procedures we reviewed the reload
pack as well as the receiving account. We found that both the reload pack and
the receiving accounts had been fully redeemed. We will remain willing to
assist law enforcement with the ongoing investigation and resolution of any
crimes which may have been committed. It is important to remember you should
never give your PIN to anyone.
We place a great deal
of importance on customer satisfaction and want to be sure that our customers
have a positive experience with our product. We regret the circumstances that
have led Mr. [redacted] to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that he is able to recover
his losses. We are unable to reimburse this loss since the reload pack was
redeemed with Mr. [redacted] consent. Please call if you have any questions or if I
may be of further assistance. Thank you for bringing this to my attention.
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
(678) 921-5342
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
:
Paypal Mycash cards do not provide the service they advertise.
Instead of being able to transfer funds, ITC has the funds and I am unable to get back what is mine, which is 500USD.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
May 15, 2015
Ms. [redacted]
class="MsoNormalCxSpMiddle">Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case
# [redacted] [redacted]
Dear Ms. [redacted]
Receipt of the above styled
complaint is hereby acknowledged. We have attempted to investigate the issue
with Mr. [redacted]’s Vanilla Visa Gift Card.
Mr. [redacted] originally contacted
our office on April 22, 2015 with an issue he was having with his Vanilla Visa
Gift Card. The case number provided by Mr. [redacted] in the above referenced
complaint is under a different name. We requested a copy of a valid government issued
ID. Until we receive all necessary documentation we will be unable to complete
our investigation.
As always, we strive to ensure
our customers have a good and equitable experience with our products.
We sincerely apologize for any
inconvenience caused by this matter. Thank you for bringing this to our
attention. Please call if you have any questions or if I may be of further
assistance. I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc.
1200 Brookstone Centre Pkwy,
Suite 220
Columbus, Georgia 31904
###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Although I appreciate the prompt attention to this matter, it is not resolved. In speaking with the representative it was agreed that additional review and consideration would be given with regards to a disputed $20 T-Mobile transaction. I did not receive any additional follow up nor is that matter addressed to in their response.
I would appreciate additional review of the $20 purchase, as it was not done by me. The additional transactions are within the area I frequent, so I will acknowledge them as mine. Please keep customer satisfaction in mind, and also credit me the $20 transaction back along with the fees taken out, which I am most grateful for.
February 29, 2016
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case
# [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above styled
complaint is hereby acknowledged. We have reviewed Ms. [redacted]’s response to
our letter.
When we received the original
complaint, in accordance with our normal procedures we thoroughly reviewed and
investigated the reload pack as well as the receiving account. After speaking
with PayPal and Ms. [redacted] regarding this issue we have made the decision to
issue two PIN’s to Ms. [redacted] totaling $700.00 as a good faith gesture.
We place a great deal of
importance on customer satisfaction and we want to be sure our customers have a
positive experience with our product. If you have any questions, or may be of
further service please contact me directly. With warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy,
Suite 220
Columbus, Georgia 31904
[redacted]
Roman">
October 6, 2015
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: RevDex.com Case #[redacted]
Dear Ms. [redacted]:
Receipt of the above
styled complaint is hereby acknowledged. We have attempted to contact Ms. [redacted],
via e-mail address and via phone number provided in her complaint, regarding
further necessary information needed to investigate the issue with her Gift
Card.
We attempted to contact
Ms. [redacted] via e-mail on October 2, 2015 and via phone on October 5, 2015. We
have not received the requested information from Ms. [redacted]. If she will furnish the requested
information, we will be glad to investigate and resolve the issue. As always,
we strive to ensure our customers have a good and equitable experience with our
products. Until such time as we receive the requested information to correct
this issue, we consider this matter closed.
To properly and
promptly research this issue, we need the number of the card in question. You
can fax either a copy of the card and/or receipt to 866-295-0646.
Please call if you have
questions or if I may be of further service. I remain,
[redacted]
Chief Operating Officer
Incomm Financial
Licenses, Inc.
1200 Brookstone Centre
Pkwy, Suite 220
Columbus, Georgia 31904
(678) 921-5342
May 24, 2016
Times New Roman;"> Ms. [redacted] Revdex.com Post Office Box 2587 Columbus Georgia 31902 Re: Revdex.com Case # [redacted] – [redacted] Dear Ms. [redacted]: Receipt of the above styled inquiry is hereby acknowledged. We have reviewed the issue with Mr. [redacted]’s OneVanilla Prepaid Debit Card. Mr. [redacted] originally contacted our office on February 22, 2016 disputing an unauthorized transaction from SanDiegoVape.com. After researching this inquiry, we discovered that due to an inadvertent oversight, Mr. [redacted]’s dispute was not processed in a timely manner. Therefore, we have issued a refund check in the amount of $99.99 to the address provided in his complaint. We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our product. We sincerely apologize for any inconvenience this matter has caused. Please call if you have any questions, or if I may be further assistance in any way. I remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, Inc. 1200 Brookstone Centre Pkwy, Suite 220 Columbus, Georgia 31904 [redacted]