May 20, Ms[redacted]
"">Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms[redacted]: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr[redacted]'s One Vanilla Prepaid Debit CardAfter researching this inquiry, we found that a refund check was mailed to Mr[redacted] on March 31, to the address provided in Mr[redacted]'s complaintHowever, the check was returned as "Return to Sender-Unable to forward"We contacted Mr[redacted] to verify the address and the check was reissued on May 20, We place a great deal of importance on customer satisfaction and we want to be sure our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionPlease call if you have any questions or if we may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
August 11,
">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #[redacted]
Dear Ms[redacted]
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Ms[redacted]'s Vanilla MasterCard
Canada Gift Card
Ms[redacted] contacted our office on February
15, disputing charges on her accountA dispute packet was mailed to Ms
[redacted] on February 16, and we received it back on March 27,
These transactions occurred between November
and January This was beyond the timeframe for submitting a
chargebackEach Vanilla MasterCard Gift Card is accompanied by a printed
Cardholder Agreement, which constitutes an agreement between the cardholder and
the issuer of the Card, and set forth the Terms and Conditions, which apply to
the cardAll updates are available via our website www.vanillamastercard.com
In accordance with the section "Purchase Disputes and Refunds" it states; "
If
you believe a transaction on your account is incorrect, you must notify us in
writing of your dispute within sixty (60) days of the transaction date."
Ms[redacted] had a remaining balance of $
on her accountWe have sent a replacement card to Ms[redacted] for this balance
Thank you for bringing this to our attentionPlease call if you have any
questions, or if I may be of further assistance in any wayI remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
July 6,
">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #[redacted]
Dear Ms[redacted]:
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Mr**'s PayPal MyCash Reload
Cards
Mr** requested a refund of PayPal MyCash Reload Cards totaling
$3,In accordance with our standard procedure, these refunds are monitored
to ensure there is no fraudulent activityWe reached out to Mr** on April
22, to request additional documentation needed in order to process the
refunds, but we were unsuccessfulThe needed documentation was finally
received on June 24, We have
issued a refund check in the amount of $3,to Mr**
We sincerely apologize for any
inconvenience this matter has causedThank you again for bringing this to my
attentionIf you have questions, or I may be of further service please contact
me directlyWith warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
July 13,
">
[redacted]
Revdex.com
[redacted]
Re: Revdex.com Case #[redacted]- - [redacted]
Dear [redacted]:
Receipt of the above styled complaint is
hereby acknowledgedWe have investigated the issue with Mr[redacted]'s PayPal
MyCash Reload CardsThank you for taking the time to make us aware of the
issue.
Mr[redacted]'s refund was declined due to a
processing errorWe have since resolved the issue and a refund check has been sent to the address provided in
his complaintAs a token of our goodwill we will be sending Mr[redacted] a
$Vanilla Visa Gift Card under separate cover
We place a great deal of importance on
customer satisfaction and want to be sure that our customers have a positive
experience with our productWe regret the circumstances that have led Mr[redacted]
to contact our officePlease call if you have any questions or if I may be of
further assistanceThank you for bringing this to my attention.
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
[redacted]
">December 31,
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] –
[redacted]
Dear Ms[redacted]:
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Ms[redacted]'s $Vanilla
Visa Gift Card
Ms[redacted] contacted our call center to report
a lost card. She stated she did not have
the 16-digit card number and without the 16-digit card number we were unable to
assist herEach Vanilla Visa Gift Card is accompanied by a printed Cardholder
Agreement, which constitutes an agreement between the cardholder and the issuer
of the Card, and sets forth the Terms and Conditions, which apply to the card
In accordance with the opening paragraph it states; "Write down your Card
number and the customer service phone number provided in this Agreement on a
separate piece of paper in case your Card is lost, stolen, or destroyedKeep
the paper in a safe placePlease read this Agreement carefully and keep it for
future reference." These terms are also available for viewing online at www.vanillavisa.com
We have reviewed the information Ms[redacted]
provided with her complaint and have successfully located the 16-digit card
number by pulling multiple sales reports from December 11, This is not an
easy process and our call center representatives do not have access to this
informationWe have found that the card in question was used at multiple
locations beginning December 13, and the balance is currently $We
have placed the Vanilla Visa Gift Card on hold to stop any future transactions;
however, these cards are anonymous and because Ms[redacted] does not know the
16-digit card number we will need Ms[redacted] to fax the receipt to us at
866-295-to prove ownershipPlease note, because these cards are anonymous
they should be treated like cash
We sincerely
apologize for any inconvenience this matter has causedThank you again for
bringing this to my attentionIf you have questions, or I may be of further
service please contact me directlyWith warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
September 4,
"line-height: normal;">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms[redacted] Vanilla Reload Network CardThank
you for taking the time to make us aware of the issue.
We have reviewed Ms[redacted] complaint and it appears she voluntarily
provided her card information to initiate the transaction on the card in
questionWe would like to urge Ms[redacted] to contact law enforcementWe will
cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload pack as well as the receiving account. We found that both the reload pack and the receiving
accounts had been fully redeemed. The
receiving account has been marked as fraud prior to the filing of this
complaint as it is a known scam accountWe will remain willing to assist law
enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led Ms[redacted] to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that she is able to recover
her losses. We are unable to reimburse
this loss since the reload pack was redeemed with Ms[redacted] consentPlease
call if you have any questions or if I may be of further assistanceThank you
for bringing this to my attention.
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
[redacted]
September 9,
"line-height: normal;">
Ms. [redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted]
Dear Ms[redacted]:
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Ms[redacted] PayPal MyCash
Reload Card
We have spoken with Ms[redacted] and she
stated she could was unable to redeem her PIN via the PayPal websiteWe have
processed a refund for Ms[redacted] in the amount of $for her PayPal
MyCash Reload Card which includes the activation fee.
We sincerely
apologize for any inconvenience this matter has causedThank you again for
bringing this to my attentionIf you have questions, or I may be of further
service please contact me directlyWith warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, [redacted]
Columbus, Georgia
August 14,
"line-height: normal;">
MsRosmarie Cook
Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #– Chineta Smith
Dear MsCook;
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with MsSmith's Vanilla Reload Network CardThank you
for taking the time to make us aware of the issue.
We have reviewed MsSmith's complaint and it appears she voluntarily
provided her card information to initiate the transaction on the card in
questionWe would like to urge MsSmith to contact law enforcementWe will
cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload pack as well as the receiving accounts. We found that both the reload pack and the
receiving accounts had been fully redeemed.
The receiving accounts have been marked as fraud prior to the filing of
this complaint as it is a known scam accountWe will remain willing to assist
law enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led MsSmith to contact our office. We will pledge our support in the investigation
and resolution of the matter and hope that she is able to recover her
losses. We are unable to reimburse this
loss since the reload packs were redeemed with MsSmith's consentPlease call
if you have any questions or if I may be of further assistanceThank you for
bringing this to my attention.
Sincerely,
R.BRolling
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
(678) 921-
">March 28,
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #[redacted]
– [redacted]
Dear Ms[redacted]:
Receipt of the above styled inquiry
is hereby acknowledgedWe have investigated the issue with Mr[redacted]'s MyVanilla
Reloadable Visa Debit Card
Mr[redacted] initially contacted
our office on February 27, disputing an ATM transactionWe sent Mr[redacted]
a dispute packet via e-mailA letter was sent on March 11, stating the
final date of resolution would be no later than April 12, We have not
received the completed dispute from Mr[redacted]Visa regulations provide a
specific timeframe during which these items can be handledMr[redacted] should
be aware that his rights will expire if we do not receive the dispute packet in
a timely mannerAs always, we strive to ensure our customers have a good and
equitable experience with our productsUntil such time as we receive the
requested information to correct this issue, we consider this matter closed
We place a great deal of importance
on our customer satisfaction and want to be sure that our customers have a
positive experience with our productPlease call if you have any questions, or
if I may be of further assistance in any wayI remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
[redacted]
March 29,
class="MsoNormalCxSpMiddle" "line-height:normal">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled inquiry is hereby acknowledgedWe have
investigated the issue with Mr[redacted]'s MyVanilla Reloadable Visa Debit
Card
Mr[redacted] originally contacted our office on June 29, to
request a refundAs standard procedure we requested documentation from Mr[redacted]
A refund check was mailed on December 28, and again on January 24, In
each case the checks were mailed to the address provided by Mr[redacted]We
have been in contact with Mr[redacted] and we have reissued his checkThe
check was sent via FEDEX tracking # [redacted] and was successfully delivered
We place a great deal of importance on customer satisfaction and we
want to be sure our customers have a positive experience with our productWe
sincerely apologize for any inconvenience this matter has causedThank you
again for bringing this to my attentionPlease call if you have any questions
or if we may be of further assistanceI remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
[redacted]
March 8,
class="MsoNormalCxSpMiddle" "line-height:normal">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case [redacted]
Dear Ms[redacted]
Receipt of the above
styled inquiry is hereby acknowledgedWe have reviewed [redacted] issue with
her MyVanilla Reloadable Visa Debit Card
[redacted] initially
contacted our office on February 23, to file a disputeAs standard
procedure we requested documentation from [redacted] to prove ownership of the
cardAfter reviewing the issue with [redacted] MyVanilla Reloadable Visa
Debit Card we discovered the information she provided did not match the account
informationWe have attempted to contact [redacted] to request the information
needed to release the funds; however, we have been unsuccessfulIf she will
provide the correct documentation needed, we can complete her request
We place a great deal
of importance on our customer satisfaction and want to be sure that our
customers have a positive experience with our productUntil such time as we
receive the requested information to correct this issue, we consider this
matter closedPlease call if you have any questions, or if I may be of further
assistance in any wayI remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
(678) 921-
"margin-bottom:0in;margin-bottom:.0001pttext-align:justify;text-justify:inter-id...⇄ />
normal">February 5,
Ms. [redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #[redacted]
Dear Ms[redacted]:
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Mr
[redacted]' Vanilla Visa Gift Card
Unfortunately Mr[redacted]'
was a victim of a form of fraud known as package tampering. His
card was fraudulently
compromised prior to activationOur fraud team is currently investigating this
issueWe place a great deal of importance on customer satisfaction and we want
to be sure that our customers have a positive experience with our product. We have received all necessary documentation
and a replacement card has been issued to Mr[redacted]
We sincerely apologize
for any inconvenience this matter has causedThank you again for bringing this
to my attentionIf you have questions, or I may be of further service please
contact me directlyWith warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
August 25,
">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] –
[redacted]
Dear Ms[redacted]:
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the is**e with Mr**'s $Vanilla Visa
Gift Card
Mr** originally contacted our office on May
26, to dispute charges made to his card by [redacted] in the amount of $
As standard procedure we requested documentation from Mr**, and the
documentation was received on June 3, Unfortunately, there was a system issue at the
time of the charge and Mr**'s funds did not systematically credit back to his
accountWe have been in contact with Mr** and advised him that we manually
credited the funds on August 20,
We place a great deal of importance on
customer satisfaction and want to be sure that our customers have a positive
experience with our productWe sincerely apologize for any inconvenience. Please call if you have any questions, or if
I may be of further assistance in any wayI remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
June 2,
"">Ms[redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms[redacted]: Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed the issue Ms[redacted] is having with her Vanilla Visa Gift Card Ms[redacted] initially contacted our office on March 10, to dispute an unauthorized charge made to her cardA dispute packet was sent via email on the same dayDispute timeframes are regulated by Visa and we apologize for any miscommunication regarding the time frame for each step in the dispute processWe submitted a chargeback on behalf of Ms[redacted] and the merchant has days to respondThe final date of determination will be June 10, If the merchant does not represent the funds will be returned to Ms[redacted] We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have any questions, or if I may be further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
April 9,
"line-height: normal;">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms[redacted]'s Vanilla Reload Network CardThank
you for taking the time to make us aware of the issue.
We have reviewed Ms[redacted]'s complaint and it appears this issue
may be fraud related. Our fraud team is
currently investigating this issue. We are issuing Ms[redacted] a replacement PIN. We place a great deal of importance on
customer satisfaction and sincerely apologize for any inconvenience this matter
has caused We would like to encourage
Ms[redacted] to visit our website www.vanillareload.com
and read the top ways to prevent fraudIt is also important to remember to
never give your PIN to anyone.
Thank you again for bringing this to my
attentionIf you have questions, or I may be of further service please contact
me directlyWith warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
March 19,
class="MsoNormalCxSpMiddle" "line-height: normal;">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case #[redacted] – [redacted]
Dear Ms[redacted]
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Mr
[redacted]'s Vanilla Visa Gift Cards
When a card is
purchased, the point of sale triggers the activation of the card. Unfortunately, these cards did not activateWe
attempted to contact the cardholder on four occasions via the telephone number he
provided in his initial correspondence with us to advise him a receipt was needed to complete the investigation. We were finally able to reach Mr[redacted] via
the additional telephone number he provided in his complaint. We have successfully activated the cards in
question.
We sincerely apologize for any inconvenience this matter has caused
Thank you again for bringing this to my attentionIf you have questions, or I
may be of further service please contact me directlyWith warm regards I
remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
January 13,
"line-height:normal">
Ms
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is hereby acknowledgedWe have investigated
the issue with Ms[redacted]' Vanilla MasterCard Gift Card
After researching this inquiry we found that the card in question
received a credit on January 5, for $from Walmart Store #in Irving,
TXThis credit created a balance greater than the face value of the Gift Card
valuing $The original transaction from Walmart was not paid for using
this form of payment, therefore we requested documentation showing proof of
purchase and return in order to release the accountThese cards are non-reloadable
cards and are not designed to receive credits; therefore the card was
subsequently deactivatedIn the event goods or services are returned we
request a receipt from the initial purchase as well as the return to ensure no
error has been made and no fraud committed.
We reviewed Ms[redacted]' account and determined that no fraud has been committed
We removed the hold on her account and she has been successful in using her
cardWe sincerely apologize for any inconvenience caused by this matterThank
you for bringing this to our attentionPlease call if you have any questions
or if I may be of further assistanceI remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
[redacted]
March 14, 2016
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above styled inquiry is hereby acknowledged. We have
reviewed Ms. [redacted]’s response to our letter.
When we received the original complaint and all supporting
documentation, in accordance with our normal procedures we thoroughly reviewed
and investigated Ms. [redacted]’s complaint. The chargeback was submitted on March
4, 2016 for the unauthorized transactions that occurred on Ms. [redacted]’s card.
The chargeback process helps us determine who initiated the charge from the
merchant MAB PAY. Per Visa Regulations, the merchant has 45 days from the date
the chargeback was submitted to represent. The 45th day will be April 18, 2016.
If the merchant does not represent, a refund will be issued to Ms. [redacted] and
the account will be closed.
We place a great deal of importance on customer satisfaction and we
want to be sure our customers have a positive experience with our product. If
you have any questions, or may be of further service please contact me
directly. With warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]
July 8,
"line-height: normal;">
Ms. [redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms[redacted]n's Vanilla Reload Network CardThank
you for taking the time to make us aware of the issue.
We have reviewed Ms[redacted]n's complaint and it appears she voluntarily
provided her card information to initiate the transaction on the card in
questionWe would like to urge Ms[redacted]n to contact law enforcementWe will
cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload pack as well as the receiving account. We found that both the reload pack and the
receiving accounts had been fully redeemed.
The receiving account has been marked as fraud prior to the filing of
this complaint as it is a known scam accountWe will remain willing to assist
law enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led Ms[redacted]n to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that she is able to recover
her losses. We are unable to reimburse
this loss since the reload pack was redeemed with Ms[redacted]n's consentPlease
call if you have any questions or if I may be of further assistanceThank you
for bringing this to my attention.
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
"line-height:normal">December 14,
Ms[redacted]
Revdex.com
Post Office Box
Columbus, GA
Re: Revdex.com Case #[redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms[redacted]'s PayPal MyCash Reload CardThank you
for taking the time to make us aware of the issue.
After researching this inquiry we have discovered an error on our end
and apologize profusely for this oversightWe have been in contact with Ms
[redacted] and issued a new PIN via telephoneWe place a great deal of importance
on customer satisfaction and sincerely apologize for any inconvenience this
matter has caused
Thank you again for bringing this to my attentionIf you have
questions, or I may be of further service please contact me directlyWith warm
regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
[redacted]
May 20, Ms[redacted]
"">Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms[redacted]: Receipt of the above styled inquiry is hereby acknowledgedWe have investigated the issue with Mr[redacted]'s One Vanilla Prepaid Debit CardAfter researching this inquiry, we found that a refund check was mailed to Mr[redacted] on March 31, to the address provided in Mr[redacted]'s complaintHowever, the check was returned as "Return to Sender-Unable to forward"We contacted Mr[redacted] to verify the address and the check was reissued on May 20, We place a great deal of importance on customer satisfaction and we want to be sure our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedThank you again for bringing this to my attentionPlease call if you have any questions or if we may be of further assistanceI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
August 11,
">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #[redacted]
Dear Ms[redacted]
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Ms[redacted]'s Vanilla MasterCard
Canada Gift Card
Ms[redacted] contacted our office on February
15, disputing charges on her accountA dispute packet was mailed to Ms
[redacted] on February 16, and we received it back on March 27,
These transactions occurred between November
and January This was beyond the timeframe for submitting a
chargebackEach Vanilla MasterCard Gift Card is accompanied by a printed
Cardholder Agreement, which constitutes an agreement between the cardholder and
the issuer of the Card, and set forth the Terms and Conditions, which apply to
the cardAll updates are available via our website www.vanillamastercard.com
In accordance with the section "Purchase Disputes and Refunds" it states; "
If
you believe a transaction on your account is incorrect, you must notify us in
writing of your dispute within sixty (60) days of the transaction date."
Ms[redacted] had a remaining balance of $
on her accountWe have sent a replacement card to Ms[redacted] for this balance
Thank you for bringing this to our attentionPlease call if you have any
questions, or if I may be of further assistance in any wayI remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
July 6,
">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #[redacted]
Dear Ms[redacted]:
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Mr**'s PayPal MyCash Reload
Cards
Mr** requested a refund of PayPal MyCash Reload Cards totaling
$3,In accordance with our standard procedure, these refunds are monitored
to ensure there is no fraudulent activityWe reached out to Mr** on April
22, to request additional documentation needed in order to process the
refunds, but we were unsuccessfulThe needed documentation was finally
received on June 24, We have
issued a refund check in the amount of $3,to Mr**
We sincerely apologize for any
inconvenience this matter has causedThank you again for bringing this to my
attentionIf you have questions, or I may be of further service please contact
me directlyWith warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
July 13,
">
[redacted]
Revdex.com
[redacted]
Re: Revdex.com Case #[redacted]- - [redacted]
Dear [redacted]:
Receipt of the above styled complaint is
hereby acknowledgedWe have investigated the issue with Mr[redacted]'s PayPal
MyCash Reload CardsThank you for taking the time to make us aware of the
issue.
Mr[redacted]'s refund was declined due to a
processing errorWe have since resolved the issue and a refund check has been sent to the address provided in
his complaintAs a token of our goodwill we will be sending Mr[redacted] a
$Vanilla Visa Gift Card under separate cover
We place a great deal of importance on
customer satisfaction and want to be sure that our customers have a positive
experience with our productWe regret the circumstances that have led Mr[redacted]
to contact our officePlease call if you have any questions or if I may be of
further assistanceThank you for bringing this to my attention.
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
[redacted]
">December 31,
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] –
[redacted]
Dear Ms[redacted]:
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Ms[redacted]'s $Vanilla
Visa Gift Card
Ms[redacted] contacted our call center to report
a lost card. She stated she did not have
the 16-digit card number and without the 16-digit card number we were unable to
assist herEach Vanilla Visa Gift Card is accompanied by a printed Cardholder
Agreement, which constitutes an agreement between the cardholder and the issuer
of the Card, and sets forth the Terms and Conditions, which apply to the card
In accordance with the opening paragraph it states; "Write down your Card
number and the customer service phone number provided in this Agreement on a
separate piece of paper in case your Card is lost, stolen, or destroyedKeep
the paper in a safe placePlease read this Agreement carefully and keep it for
future reference." These terms are also available for viewing online at www.vanillavisa.com
We have reviewed the information Ms[redacted]
provided with her complaint and have successfully located the 16-digit card
number by pulling multiple sales reports from December 11, This is not an
easy process and our call center representatives do not have access to this
informationWe have found that the card in question was used at multiple
locations beginning December 13, and the balance is currently $We
have placed the Vanilla Visa Gift Card on hold to stop any future transactions;
however, these cards are anonymous and because Ms[redacted] does not know the
16-digit card number we will need Ms[redacted] to fax the receipt to us at
866-295-to prove ownershipPlease note, because these cards are anonymous
they should be treated like cash
We sincerely
apologize for any inconvenience this matter has causedThank you again for
bringing this to my attentionIf you have questions, or I may be of further
service please contact me directlyWith warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
September 4,
"line-height: normal;">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms[redacted] Vanilla Reload Network CardThank
you for taking the time to make us aware of the issue.
We have reviewed Ms[redacted] complaint and it appears she voluntarily
provided her card information to initiate the transaction on the card in
questionWe would like to urge Ms[redacted] to contact law enforcementWe will
cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload pack as well as the receiving account. We found that both the reload pack and the receiving
accounts had been fully redeemed. The
receiving account has been marked as fraud prior to the filing of this
complaint as it is a known scam accountWe will remain willing to assist law
enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led Ms[redacted] to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that she is able to recover
her losses. We are unable to reimburse
this loss since the reload pack was redeemed with Ms[redacted] consentPlease
call if you have any questions or if I may be of further assistanceThank you
for bringing this to my attention.
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
[redacted]
September 9,
"line-height: normal;">
Ms. [redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted]
Dear Ms[redacted]:
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the issue with Ms[redacted] PayPal MyCash
Reload Card
We have spoken with Ms[redacted] and she
stated she could was unable to redeem her PIN via the PayPal websiteWe have
processed a refund for Ms[redacted] in the amount of $for her PayPal
MyCash Reload Card which includes the activation fee.
We sincerely
apologize for any inconvenience this matter has causedThank you again for
bringing this to my attentionIf you have questions, or I may be of further
service please contact me directlyWith warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, [redacted]
Columbus, Georgia
August 14,
"line-height: normal;">
MsRosmarie Cook
Revdex.com
Post Office Box 2587
Columbus Georgia
Re: Revdex.com Case #– Chineta Smith
Dear MsCook;
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with MsSmith's Vanilla Reload Network CardThank you
for taking the time to make us aware of the issue.
We have reviewed MsSmith's complaint and it appears she voluntarily
provided her card information to initiate the transaction on the card in
questionWe would like to urge MsSmith to contact law enforcementWe will
cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload pack as well as the receiving accounts. We found that both the reload pack and the
receiving accounts had been fully redeemed.
The receiving accounts have been marked as fraud prior to the filing of
this complaint as it is a known scam accountWe will remain willing to assist
law enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led MsSmith to contact our office. We will pledge our support in the investigation
and resolution of the matter and hope that she is able to recover her
losses. We are unable to reimburse this
loss since the reload packs were redeemed with MsSmith's consentPlease call
if you have any questions or if I may be of further assistanceThank you for
bringing this to my attention.
Sincerely,
R.BRolling
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
(678) 921-
">March 28,
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #[redacted]
– [redacted]
Dear Ms[redacted]:
Receipt of the above styled inquiry
is hereby acknowledgedWe have investigated the issue with Mr[redacted]'s MyVanilla
Reloadable Visa Debit Card
Mr[redacted] initially contacted
our office on February 27, disputing an ATM transactionWe sent Mr[redacted]
a dispute packet via e-mailA letter was sent on March 11, stating the
final date of resolution would be no later than April 12, We have not
received the completed dispute from Mr[redacted]Visa regulations provide a
specific timeframe during which these items can be handledMr[redacted] should
be aware that his rights will expire if we do not receive the dispute packet in
a timely mannerAs always, we strive to ensure our customers have a good and
equitable experience with our productsUntil such time as we receive the
requested information to correct this issue, we consider this matter closed
We place a great deal of importance
on our customer satisfaction and want to be sure that our customers have a
positive experience with our productPlease call if you have any questions, or
if I may be of further assistance in any wayI remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
[redacted]
March 29,
class="MsoNormalCxSpMiddle" "line-height:normal">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled inquiry is hereby acknowledgedWe have
investigated the issue with Mr[redacted]'s MyVanilla Reloadable Visa Debit
Card
Mr[redacted] originally contacted our office on June 29, to
request a refundAs standard procedure we requested documentation from Mr[redacted]
A refund check was mailed on December 28, and again on January 24, In
each case the checks were mailed to the address provided by Mr[redacted]We
have been in contact with Mr[redacted] and we have reissued his checkThe
check was sent via FEDEX tracking # [redacted] and was successfully delivered
We place a great deal of importance on customer satisfaction and we
want to be sure our customers have a positive experience with our productWe
sincerely apologize for any inconvenience this matter has causedThank you
again for bringing this to my attentionPlease call if you have any questions
or if we may be of further assistanceI remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
[redacted]
March 8,
class="MsoNormalCxSpMiddle" "line-height:normal">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case [redacted]
Dear Ms[redacted]
Receipt of the above
styled inquiry is hereby acknowledgedWe have reviewed [redacted] issue with
her MyVanilla Reloadable Visa Debit Card
[redacted] initially
contacted our office on February 23, to file a disputeAs standard
procedure we requested documentation from [redacted] to prove ownership of the
cardAfter reviewing the issue with [redacted] MyVanilla Reloadable Visa
Debit Card we discovered the information she provided did not match the account
informationWe have attempted to contact [redacted] to request the information
needed to release the funds; however, we have been unsuccessfulIf she will
provide the correct documentation needed, we can complete her request
We place a great deal
of importance on our customer satisfaction and want to be sure that our
customers have a positive experience with our productUntil such time as we
receive the requested information to correct this issue, we consider this
matter closedPlease call if you have any questions, or if I may be of further
assistance in any wayI remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
(678) 921-
"margin-bottom:0in;margin-bottom:.0001pttext-align:justify;text-justify:inter-id...⇄ /> normal">February 5,
Ms. [redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case #[redacted]
Dear Ms[redacted]:
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Mr
[redacted]' Vanilla Visa Gift Card
Unfortunately Mr[redacted]'
was a victim of a form of fraud known as package tampering. His
card was fraudulently
compromised prior to activationOur fraud team is currently investigating this
issueWe place a great deal of importance on customer satisfaction and we want
to be sure that our customers have a positive experience with our product. We have received all necessary documentation
and a replacement card has been issued to Mr[redacted]
We sincerely apologize
for any inconvenience this matter has causedThank you again for bringing this
to my attentionIf you have questions, or I may be of further service please
contact me directlyWith warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
August 25,
">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] –
[redacted]
Dear Ms[redacted]:
Receipt of the above styled inquiry is hereby
acknowledgedWe have investigated the is**e with Mr**'s $Vanilla Visa
Gift Card
Mr** originally contacted our office on May
26, to dispute charges made to his card by [redacted] in the amount of $
As standard procedure we requested documentation from Mr**, and the
documentation was received on June 3, Unfortunately, there was a system issue at the
time of the charge and Mr**'s funds did not systematically credit back to his
accountWe have been in contact with Mr** and advised him that we manually
credited the funds on August 20,
We place a great deal of importance on
customer satisfaction and want to be sure that our customers have a positive
experience with our productWe sincerely apologize for any inconvenience. Please call if you have any questions, or if
I may be of further assistance in any wayI remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
June 2,
"">Ms[redacted] Revdex.com Post Office Box Columbus Georgia Re: Revdex.com Case # [redacted] – [redacted] Dear Ms[redacted]: Receipt of the above styled inquiry is hereby acknowledgedWe have reviewed the issue Ms[redacted] is having with her Vanilla Visa Gift Card Ms[redacted] initially contacted our office on March 10, to dispute an unauthorized charge made to her cardA dispute packet was sent via email on the same dayDispute timeframes are regulated by Visa and we apologize for any miscommunication regarding the time frame for each step in the dispute processWe submitted a chargeback on behalf of Ms[redacted] and the merchant has days to respondThe final date of determination will be June 10, If the merchant does not represent the funds will be returned to Ms[redacted] We place a great deal of importance on customer satisfaction and want to be sure that our customers have a positive experience with our productWe sincerely apologize for any inconvenience this matter has causedPlease call if you have any questions, or if I may be further assistance in any wayI remain, Sincerely, [redacted] Chief Operating Officer Incomm Financial Services, IncBrookstone Centre Pkwy, Suite Columbus, Georgia [redacted]
April 9,
"line-height: normal;">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms[redacted]'s Vanilla Reload Network CardThank
you for taking the time to make us aware of the issue.
We have reviewed Ms[redacted]'s complaint and it appears this issue
may be fraud related. Our fraud team is
currently investigating this issue. We are issuing Ms[redacted] a replacement PIN. We place a great deal of importance on
customer satisfaction and sincerely apologize for any inconvenience this matter
has caused We would like to encourage
Ms[redacted] to visit our website www.vanillareload.com
and read the top ways to prevent fraudIt is also important to remember to
never give your PIN to anyone.
Thank you again for bringing this to my
attentionIf you have questions, or I may be of further service please contact
me directlyWith warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
March 19,
class="MsoNormalCxSpMiddle" "line-height: normal;">
Ms[redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: RevDex.com Case #[redacted] – [redacted]
Dear Ms[redacted]
Receipt of the above
styled inquiry is hereby acknowledgedWe have investigated the issue with Mr
[redacted]'s Vanilla Visa Gift Cards
When a card is
purchased, the point of sale triggers the activation of the card. Unfortunately, these cards did not activateWe
attempted to contact the cardholder on four occasions via the telephone number he
provided in his initial correspondence with us to advise him a receipt was needed to complete the investigation. We were finally able to reach Mr[redacted] via
the additional telephone number he provided in his complaint. We have successfully activated the cards in
question.
We sincerely apologize for any inconvenience this matter has caused
Thank you again for bringing this to my attentionIf you have questions, or I
may be of further service please contact me directlyWith warm regards I
remain,
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses,
Inc
Brookstone Centre
Pkwy, Suite
Columbus, Georgia
###-###-####
January 13,
"line-height:normal">
Ms
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is hereby acknowledgedWe have investigated
the issue with Ms[redacted]' Vanilla MasterCard Gift Card
After researching this inquiry we found that the card in question
received a credit on January 5, for $from Walmart Store #in Irving,
TXThis credit created a balance greater than the face value of the Gift Card
valuing $The original transaction from Walmart was not paid for using
this form of payment, therefore we requested documentation showing proof of
purchase and return in order to release the accountThese cards are non-reloadable
cards and are not designed to receive credits; therefore the card was
subsequently deactivatedIn the event goods or services are returned we
request a receipt from the initial purchase as well as the return to ensure no
error has been made and no fraud committed.
We reviewed Ms[redacted]' account and determined that no fraud has been committed
We removed the hold on her account and she has been successful in using her
cardWe sincerely apologize for any inconvenience caused by this matterThank
you for bringing this to our attentionPlease call if you have any questions
or if I may be of further assistanceI remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
[redacted]
March 14, 2016
Ms. [redacted]
Revdex.com
Post Office Box 2587
Columbus Georgia 31902
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms. [redacted]:
Receipt of the above styled inquiry is hereby acknowledged. We have
reviewed Ms. [redacted]’s response to our letter.
When we received the original complaint and all supporting
documentation, in accordance with our normal procedures we thoroughly reviewed
and investigated Ms. [redacted]’s complaint. The chargeback was submitted on March
4, 2016 for the unauthorized transactions that occurred on Ms. [redacted]’s card.
The chargeback process helps us determine who initiated the charge from the
merchant MAB PAY. Per Visa Regulations, the merchant has 45 days from the date
the chargeback was submitted to represent. The 45th day will be April 18, 2016.
If the merchant does not represent, a refund will be issued to Ms. [redacted] and
the account will be closed.
We place a great deal of importance on customer satisfaction and we
want to be sure our customers have a positive experience with our product. If
you have any questions, or may be of further service please contact me
directly. With warm regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc.
1200 Brookstone Centre Pkwy, Suite 220
Columbus, Georgia 31904
[redacted]
July 8,
"line-height: normal;">
Ms. [redacted]
Revdex.com
Post Office Box
Columbus Georgia
Re: Revdex.com Case # [redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms[redacted]n's Vanilla Reload Network CardThank
you for taking the time to make us aware of the issue.
We have reviewed Ms[redacted]n's complaint and it appears she voluntarily
provided her card information to initiate the transaction on the card in
questionWe would like to urge Ms[redacted]n to contact law enforcementWe will
cooperate fully in the investigation. While
we regret that our products were used in this manner, the transactions
themselves are not fraudulent. In accordance with our procedures
we reviewed the reload pack as well as the receiving account. We found that both the reload pack and the
receiving accounts had been fully redeemed.
The receiving account has been marked as fraud prior to the filing of
this complaint as it is a known scam accountWe will remain willing to assist
law enforcement with the ongoing investigation and resolution of any crimes which
may have been committedWe also have verbiage on our website www.vanillareload.com that lists the top ways to prevent fraud and also
keeps our consumers up to date on the most common scams
We place a great deal of importance on customer satisfaction and want
to be sure that our customers have a positive experience with our productWe
regret the circumstances that have led Ms[redacted]n to contact our office. We will pledge our support in the
investigation and resolution of the matter and hope that she is able to recover
her losses. We are unable to reimburse
this loss since the reload pack was redeemed with Ms[redacted]n's consentPlease
call if you have any questions or if I may be of further assistanceThank you
for bringing this to my attention.
Sincerely,
[redacted]
Chief Operating Officer
ITC Financial Licenses, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
###-###-####
"line-height:normal">December 14,
Ms[redacted]
Revdex.com
Post Office Box
Columbus, GA
Re: Revdex.com Case #[redacted] – [redacted]
Dear Ms[redacted]:
Receipt of the above styled complaint is hereby acknowledgedWe have
investigated the issue with Ms[redacted]'s PayPal MyCash Reload CardThank you
for taking the time to make us aware of the issue.
After researching this inquiry we have discovered an error on our end
and apologize profusely for this oversightWe have been in contact with Ms
[redacted] and issued a new PIN via telephoneWe place a great deal of importance
on customer satisfaction and sincerely apologize for any inconvenience this
matter has caused
Thank you again for bringing this to my attentionIf you have
questions, or I may be of further service please contact me directlyWith warm
regards I remain,
Sincerely,
[redacted]
Chief Operating Officer
Incomm Financial Services, Inc
Brookstone Centre Pkwy, Suite
Columbus, Georgia
[redacted]