Industrial Chem Labs & Services

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Oct**, 2014, [redacted] of ICL spoke with [redacted] regarding our Vanilla Odor Control The price, quantity and terms were discussedOur representatives never state "Free Sample" [redacted] *** has spoken with [redacted] and has agreed to return the product at their expense, then withdraw their complaint.Sincerely, [redacted] ***ding our SewerCleaner The price, quantity and terms were discussed as well thatday and when the order was verified next day by our shipping manager [redacted] ***Our representatives never state "Free Sample" [redacted] ***has spoken with the complainant and has agreed to authorize a [redacted] calltag Please have the customer place the product in a card board box andready for pick up within the next 3-business daysThen [redacted] is to withdrawher complaint.Sincerely, [redacted] ***

Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On June [redacted] MrC [redacted] of ICL spoke with [redacted] regarding our Vanilla Odor Control The price, quantity and terms were discussedOur representatives never state "Free Sample"Butch R [redacted] has spoken with the complainant and has agreed to authorize a [redacted] calltag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysOnce the product is returned ICL will issue credit

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Feb*, 2015, [redacted] of ICL spoke with [redacted] regarding our Pine Odor Control The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager [redacted] Our representatives never state "Free Sample"*** [redacted] has spoken with the complainant and has agreed to authorize a [redacted] call tag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysThen [redacted] is to withdraw the complaint.Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved The company has picked up the unsolicited merchandise We request no further solicitations from this business Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Per our conversation with ICL on May ***, we were told that ICL would provide [redacted] pickup of the product that we DID NOT order and that we would receive an invoice with a zero balance Neither action has been completed Therefore, we will not be withdrawing our complaint at this time.Also, I want to make it clear that the sales rep that contacted [redacted] back in March DID NOT discuss quantity nor pricing He plainly stated Free sample Per our conversation with ICL, they believe that [redacted] is not telling the truth because she "got in trouble" for ordering the product This is absolutely NOT the case I trust ***'s judgement so if it were something she felt we needed then I would approve of the order Thanks,*** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Feb[redacted] 2015, [redacted] of ICL spoke with [redacted] regarding our Sewer Cleaner and Pine Odor Control The price, quantity and terms were discussedOur representatives never state "Free Sample" [redacted] *** has spoken with the complainant and has agreed to authorize a [redacted] call tag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysThen [redacted] is to withdraw her complaint.Sincerely, [redacted] ***

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Feb**, MrWard of ICL spoke with Steven P*** regarding our Sewer Cleaner The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch R***Our representatives never state "Free Sample"Butch R [redacted] has spoken with the Steve and he has agreed to return the product at their expense, then he will confirm the issued ihas been resolvedSincerely, Debra H***

Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On May **, MrA [redacted] of ICL spoke with Cheryl regarding our Cherry Odor Control The price, quantity and terms were discussedOur representatives never state "Free Sample"Butch R [redacted] has spoken with the complainant and has agreed to authorize a [redacted] call tag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysICL considers this matter resolved

[redacted] In regards to the above mentioned rejection, this dispute was returned and already credited on August **, Therefore ICL considers this matter closed.Sincerely,Debra H***

Industrial ChemLabs & Services Inc(ICL) can provide the following information regarding the above mentioned complaint Stan C [redacted] from Bruce Apartments was using our Sewer CleanerOn Dec*, MrR [redacted] of ICL spoke with Stan prior to the last shipment leaving our facility confirming the delivery and amountFrom a customer service perspective ICL, Butch R [redacted] and Stan agreed to settlement this issue with a discount with a balance of $Stan will withdraw the complaint

Industrial ChemLabs & Services Inc(ICL) has reviewed the above complaint and can provide the following: [redacted] has spoken directly with [redacted] who informed ICL that a payment has been sent ICL received the payment on [redacted] is to withdraw his complaint [redacted] ***

Revdex.com: I resolved the matter of ID [redacted] I returned the package as C.O.D This company is based on shark salesmen and send product without authorizationI attached pictures so there is no question about the condition of the productIf they do not accept the package and if it is returned the product will be discarded Thank you for your help in this matter Sincerely, [redacted]

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Oct**, 2014, *** [redacted] of ICL spoke with [redacted] regarding our Sewer Cleaner The price, quantity and terms were discussedOur representatives never state "Free Sample" At this point in time ICL has chosen to have the customer keep the product at no chargeThe cost freight charges are expensive to issue a [redacted] call tag Therefore, we consider this matter closed[redacted] ***

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On July ** MrR [redacted] of ICL spoke with Lori & David regarding our Odor Control The price, quantity and terms were discussedButch Reed has spoken with the complainant and has agreed to authorize a [redacted] calltag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysOnce the product is returned ICL will issue creditSincerely, Debra H***

[redacted] has already picked up and returned the product it to us and ICL issued full credit on April **, Therefore, ICL considers this matter closed[redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved We shall be receiving a return label for the product and being placed on a no call list Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to me but the matter has been resolvedThe representative did not mention any pricing, did state that it was a free sample, and was blatantly disrespectful and lied during the multiple times he called and harassed myself and my maintenance technicianButch, expressed that he was appalled by the representative's actions and would have him in the officeThe response that I am reading, is not reflective of the conversation that I had with him in reg***s to what happenedThese men are very defensive and combatant and run a very fraudulent businessThe item has been shipped back, so I am wiping my hands of this scam Sincerely, [redacted]

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On July **, 2016, MrA [redacted] of ICL spoke with Casey S [redacted] regarding our Concrete Cleaner The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch R***Our representatives never state "Free Sample"Butch R [redacted] has spoken with Casey who agr [redacted] to return the product at their expenseOnce received back at our facility a credit then will be issued Sincerely, Debra H***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter is in the process of being resolved We are "very pleased" with Industrial Chem Labs' efforts to resolve the matter at this time Sincerely, [redacted] ***