Industrial Chem Labs & Services

Industrial ChemLabs & Services Inc(ICL) has reviewed the above complaint and can provide the following: Butch R [redacted] has spoken directly with [redacted] and from a customer service perspective ICL has issued credit for the disputed amount because she cant find the product to return [redacted] is to withdraw this complaint

[redacted] Industrial Chem. Labs & Services Inc. (ICL) shows this matter already under complaint # [redacted] and being resolved per our previous communications. Debra H***

Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Nov**, [redacted] of ICL spoke with [redacted] regarding our Vanilla Odor Control The price, quantity and terms were discussed as well that dayOur representatives never state "Free Sample" [redacted] has spoken with the complainant and has agreed to authorize a [redacted] calltag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysThen [redacted] is to withdraw her complaint.Sincerely, [redacted] ***

Industrial Chem Labs & Services Inc (ICL) can provide the followingFull credit was issued on Sept [redacted] when the product was received back with our Call Tag I have emailed a copy of this zero invoice to the customer again today ICL considers this matter closed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved The company finally accepted the products back after talking to [redacted] who was much more understanding than [redacted] *** Sincerely, [redacted]

[redacted] Industrial Chem. Labs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Oct **, 2016 Mr. M [redacted] of ICL spoke with [redacted] regarding our Cherry Odor Control. The price,... quantity and terms were discussed. Our representatives never state "Free Sample". Butch R*** has spoken with the complainant and has agreed to authorize a [redacted] calltag. Please have the customer place the product in a card board box and ready for pick up within the next 3-5 business days. Once the product is returned ICL will issue credit. The account will be placed on a DO NOT CALL LIST. Sincerely, Debra H***

Revdex.com:At this time, I have not been contacted by Industrial Chem Labs & Services, Incregarding complaint ID [redacted] .Sincerely, [redacted]

Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On May **, [redacted] of ICL spoke with [redacted] regarding our Sewer Cleaner The price, quantity and terms were discussedOur representatives never state "Free Sample"Butch R [redacted] has spoken with the complainant and has agreed to authorize a [redacted] calltag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysOnce the product is returned ICL will issue credit

[redacted] Industrial Chem Labs & Services Inc(ICL) has reviewed the above complaint and can provide the following: On Sept**, 2014, [redacted] of ICL spoke with [redacted] *** from [redacted] regarding our Vanilla Odor ControlThe price, quantity and terms were discussedOur representatives never state "Free Sample" The product was returned and credited back in October Therefore, ICL considers this matter closed Sincerely, [redacted] ***

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Oct**, 2014, [redacted] of ICL spoke with [redacted] regarding our Liquid Drain Line Opener [redacted] stated he had problems in the toilets and they were backing up due to clogs The price, quantity and terms were discussedOur representatives never state "Free Sample"From a customer service perspective ICL will authorize a [redacted] call tag Please have the customer place the product in a card board box and ready for pick upwithin the next 3-business daysSincerely, [redacted] ***Sincerely, [redacted] ***

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On April *, 2015, [redacted] of ICL spokewith [redacted] regarding our Disinfectant The price, quantity and terms were discussedOur representatives never state "Free Sample" [redacted] has spoken with the complainant, apologized and has agreed to authorize a [redacted] call tag Please have the customer place the product in a card board box and ready for pick up within the next 3-business days.Then [redacted] is to withdraw the complaint.Sincerely, [redacted] *

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On July *** [redacted] of ICL spoke with Carla J*** regarding our Odor Control The price, quantity and terms were discussedOur representatives never state "Free Sample"Butch R*** has spoken with the complainant and has agreed to authorize a UPS calltag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysOnce the product is returned ICL will issue creditSincerely, Debra H***

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Oct**, MrS [redacted] of ICL spoke with Kelly F* regarding our Snow Melt The price, quantity and terms were discussedOur representatives never state "Free Sample"Butch R*** has spoken with the complainant and has agreed to authorize a [redacted] calltag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysOnce the product is returned ICL will issue creditSincerely, Debra H***

Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: [redacted] was using our Odor Control On June *, 2015, [redacted] of ICL spoke with [redacted] prior to the last shipment leaving our facility[redacted] has spoken with the [redacted] and he has returned the product at their expense, and is to withdraw their complaint [redacted] [redacted] ***

[redacted] Industrial Chem Labs & Services Inc(ICL) has reviewed the above complaint and can provide the following: Butch R*** spoke with [redacted] and from a customer service perspective ICL will authorize a [redacted] call tag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysOnce the product is returned ICL will issue credit Sincerely, Debra H***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The tag was never sent and the Product still remains at my place of employment In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Oct.*, 2014,*** [redacted] of ICL spoke with [redacted] regarding our Sewer Cleaner The price, quantity and terms were discussed as well thatday and when the order was verified next day by our shipping manager *** ***Our representatives never state "Free Sample" [redacted] ***has spoken with the complainant and has agreed to authorize a *** call tag Please have the customer place the product in a card board box andready for pick up within the next 3-business daysThen [redacted] is to withdrawher complaint.Sincerely, [redacted] ***

[redacted] Industrial Chem Labs & Services Inc(ICL) has reviewed the above complaint and can provide the following: [redacted] *** from High Hope Care Ctr was using our Sewer CleanerOn Oct**, MrP [redacted] of ICL spoke with Justin prior to the last shipment leaving our facility confirming the delivery and amountButch R [redacted] has spoken to MrB [redacted] and from a customer service perspective ICL will authorize a [redacted] call tag Please have the customer place the product in a card board box and ready for pick up within the next 3-business daysThen MrB [redacted] will withdraw the complaint Sincerely, Debra H***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is only semi satisfactory While the items have been retrieved by [redacted] I highly recommend the Revdex.com looking into their other numerous complaints and maybe Industrial Chem Labs creating a new system of orderingRather than a verbal agreement over the phone, I recommend an actual sign off on items- it would eliminate any of those bad reviews, and ensure an incident like this doesn't happen again by allowing both your company and the ordering party to be responsible Sincerely, [redacted]

Industrial ChemLabs & Services Inc (ICL) has reviewed the above mentioned complaint and can provide the following: On Aug**, MrS [redacted] of ICL spoke with [redacted] regarding our Sewer Cleaner The price, quantity and terms were discussed as well that day and when the order was verified next day by our shipping manager Butch R***Our representatives never state "Free Sample"Butch R [redacted] has spoken with the [redacted] on behalf of [redacted] and has agreed to authorize a [redacted] call tag Please have the customer place the product in a card board box and ready for pick up within the next 3-business days