Infinity Incentive Group, Inc.

Do not believe you will get a free or even substantially discounted cruise with Infinity Incentive Group. The small print states you will be responsible for taxes and fees, but these always add up to be about the same cost as a cruise you could have purchased on your own. After I questioned them on the lack of a discount they quickly sent an email saying that the discounted rooms were all sold out. And good luck getting the deposit back!

Thank you for bringing this to our attention.
 
We note that your refund of $100 (check number [redacted] was sent out on 12/15/2015 and should be in hand by no later than 12/28/2015.  If it is not received by this date, please contact us at [redacted]

Thank you for bringing this to our attention.
 
We note that your deposit of $100 was returned on 12/8/2015 (check number [redacted]  If you have not received it by 12/28/2015, please contact us at [redacted]
The address we sent this to is:
[redacted]...

[redacted]

If this address is not correct, please contact us immediately so we can address by calling [redacted]

ID#[redacted]To Whom It May Concern,We are in receipt of the above referenced complaint about Mr. [redacted]’s refund request. We appreciate your assistance in bringing our customer’s concern to our attention. We are please to inform you this matter has been resolved. His refund...

of $100.00 was sent back in March (please reference check #[redacted]).We apologize for any inconvenience that this matter may have caused him. If we may be of further assistance to him regarding this matter, he may contact us by calling the Customer Service Department at [redacted]. We are available Monday through Friday 8:00 a.m. to 4:30 p.m. Mountain Standard Time.Sincerely,[redacted]Customer Relations Manager

Date: July 28, 2014

State of Arizona Revdex.com

Attention: [redacted]

 

Re: ID# [redacted]

 

Dear Ms. [redacted],

We are in receipt of the above referenced complaint by [redacted]...

[redacted]. We appreciate your assistance in bringing our customer’s concern to our attention.

[redacted] received her travel offer in April of 2013. We do not advertise our promotional offers and nowhere in our documentation do we state that our offers are for free travels or to call and book 6 weeks prior to requested travel date. We state in the documentation provided to each customer, no one should rely upon the representations of anyone outside our organization as to the specifics of our offers. We are a third party company, completely separate from the company that gave the presentation to [redacted]. We are diligent in providing full and complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offers. Per Terms and Conditions we outline the fees, requirements, and expiration dates. Our offers, like any other

promotional offers, come with restrictions and must be adhered to in order to take advantage of the offer. We precisely state on our documentation that if the time restrictions are not met, then the offer becomes null and void. These restrictions allow us to accommodate the high volume of customers that we take on each month. We satisfy hundreds of travel request and offers each month, and we do realize that offers cannot work for everybody. [redacted] became void because she did not send in her Travel Request Form within the 21 day limit per Terms and Conditions. We invite customers to call in with any questions. [redacted]

contacted us March 11, 2014 wanting to travel between March 11-April 26 2014. Booking for those dates had already passed and our open booking dates were for June/July, which her certificate would be expired and not valid to use for June/July.

[redacted] sent in $100.00(money order# [redacted]). Her refund of $100.00 was sent back to her 3/31/2014 since her certificate is not valid for June/July (check #[redacted]. We apologize for any inconvenience that this matter may have caused [redacted]. If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted]. We are available Monday through Friday 8:00 a.m. to 4:30 p.m. Mountain Standard Time.

Sincerely,

Customer Relations Manager

Thank you for bringing this to our attention.
We can see the previous check sent was not cashed.  Please verify the following address is correct:

If this is not correct, please call our offices at [redacted] so your...

address can be updated before noon eastern.  If we have not updated, the hand cut check will go out tomorrow afternoon.  You can expect it to be in hand by no later than 3/2/2016 and should be sooner.  If you have not received it by this date, please call us at the number above.

Thank you for bringing this to our attention.
 
We noted about your travel that your first request was for Napa CA during Christmas which is outside of the terms, we tried contacting you for your April Trip and did not get response to multiple emails sent and were put on hold....

 As for your last request of Memorial Day in Boise, again due to Major holiday, it was outside of the terms.We are manually cutting your check for your deposit.  You should have it in hand by no later than 4/6/2016 and should have it before then.  If you have not received it by this date, please call us at [redacted]

It all started in September 2014 with this company. My parents signed up with a company called [redacted] (which is another story) and after purchasing a membership they gave them a paper to get a free trip*. So my dad who doesn't like to travel told me to take his spot. So I choose a trip (3 days 2 nights, flights included) for my mom and I to travel to Vegas. Sent them a cashiers check for $100 and choose 3 dates. So the first date wasn't available, and they forgot to contact me for the second date, then the third date was in a "peak time" and was regular price. Finally the lady told me to avoid holidays by at least 2 weeks before or after and you have to start the trip between Monday- Wednesday. I can't tell you how many dates I choose before getting that information. Finally, it's March 2016, and a date has finally been selected and I was told to send like $360 a person for my mom and me. So remember it's been almost 2 years so I'm happy to get the email. I told my mom and she's happy to. So I'm reviewing the itinerary which was taking spirit airline and getting a hotel on the strip, seems good... But then I go ahead and price the trip myself and will you believe that the price for the same to people was half the price of what IIG was going to charge me. They are a rip off! This is when I came to my complete senses and I call them and request a refund. The same lady who always answers the phone says ok, I'll send you the refund email and you have to write a letter. The letter they sent tries to get you to get a gift card or some other bologna but I scrolled past it and sent in my letter on March 9, 2016. By June, I hadn't h and a respons, so I called and she tells me that they received my letter, but for some reason they haven't sent it because they were changing offices blah blah. So she escalated it. I call back the next week and the phone systems are unavailable for the whole week. So I try the ne t week and the same bull... The accounting office hasn't sent my check, but they will process it on Monday. So time passes now we're in July. I call back to check on it and my check is said to have been sent out. Since June, so I should be receiving it. Then I'm told to call back in August if I still didn't get it. So August 15th comes and I call back, and now I'm tired of being nice and patient... Silly me right. So I tell the lady that I've been trying to get my refund since March and this is annoying. She like I'm sorry and it could've gotten lost in the mail, but we will send another check. So today is August 30, and after 5 months I have my measly 100 dollars back. I'm sure most people would have given up, but I think that's what they want you to do so they can keep your money. So rule #1, avoid this company!!! Rule #2, if you've already sent a deposit, just call right now and get it back. It may take 5 months, but be persistent!

Thank you for bringing this to our attention.
We show that this was cut but admin could not verify that it was sent.  We are expediting this asap and it should be in your hand by no later than Dec 29th (should be sooner, but holiday mail is constantly inconsistent).  If you have...

not received it by this date, please call us at [redacted]We apologize for the issue.

Dear Ms. [redacted]:

 

We are in receipt of the above referenced complaint and appreciate the opportunity to address Ms. [redacted]’s concern.

 

We have addressed this with you before and will reiterate that we are not...

Simply Great Gifts.  We did research our database though for a customer by the name of Jeanette [redacted] and have no such person in our system.  We searched by name, email address, and phone.  Furthermore, we do not have anyone employed in our organization by the name of Andrea Harris and the referenced phone number does not belong to us.

 

While we empathize with Ms. [redacted]’s issue, we would like this complaint removed from our file since she has filed it against the wrong company.  Thank you.

 

Sincerely,

Customer Relations Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until 3-31 at the latest to receive my 50.00 refund  for the business to perform this action and, if it does, will consider this complaint resolved. 

Regards,

Gerald L[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 11128914, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
 
I am a little leery as these are the same words I have been told since September and I have been persistent in following their
guidelines.  I truly hope they follow thru this time and I can be done with this issue.  Thank you for your assistance.

Regards,

On April 5, 2014 my wife and I attended an Open House at your location. We received certificate #[redacted]. On April 2, 2014 I was notified by phone by Infinity Travel of Lake Havasu City, AZ, that the document I furnished for the airline trip was not the original supplied by [redacted] but was a copy and to call them and discuss the problem (I have the phone call recorded). I did not call because I sent the original the [redacted] gave me. I submitted my Flyaway Registration Form on 4/11/2014 and enclosed the $100 deposit required by the form. On June16, 2014 I received a letter from Infinity Travel specifying that for 2 reasons, my certificate was being cancelled. The were, my requested dates are past the expiration date of the certificate (I could find nothing in the terms and conditions about that) and that they received payment at the incorrect step. As I noted above, $100 was required for registration. On 6/26 I called their corporate number, ###-###-#### and used option #1 and was put on hold at 1:00pm. After about 6 minutes I was informed I was "first in line" and after 54 minutes I hung up because the call was not picked up. I then called their 800 number, ###-###-####, at 2:00pm and was on hold for 16 minutes and then I gave up. I called the 866 number today, 6/27 at 10:10am, and the call was answered in 14 minutes. I outlined my complaints above and notified them I would call [redacted], the Revdex.com, the [redacted], the [redacted], the [redacted] and put an entry on [redacted] about the incident. I also notified them of the wait time issue and mentioned that it seems to be a ploy to get customer not to call or complain. I also mentioned that it was my feeling that they did not want to give away the free airline travel.

Reference All Expense paid 4 day/3 night trip to [redacted] - All Inclusive
After following and complying with all guidelines in the small print to obtain an all expense paid trip, this company advised that we would be responsible for government taxes and fees. When we received the quotation, the "government taxes and fees" costs far exceeded the market price for the resort and flight offered during the exact time frame of travel. The same type of travel can be purchased online through any reputable travel website for less than what the company wanted to charge as government taxes and fees. It is my belief that this company is attempting to profit from selling trips at travel market costs under the guise of "government taxes and fees." Had this information been disclosed prior to sending the $100 refundable(not yet refunded) deposit, we would not have moved forward with doing business with this company.
I would like the $100 refundable deposit mailed back to my residence.

Do not do business with this company!!!! I received a "voucher" for travel from this company. When I finally got a date that was acceptable to them, the price they gave me was only $20 less than if I booked it myself on [redacted]. Every time I had to deal with them, I had to wait on hold for at least an hour. Twice, after waiting on hold for an hour, I got disconnected. They said they were having trouble with their phones. This company should be ashamed of themselves!

Thank you for bringing this to our attention.
 
We sincerely apologize for the issue.  We have contacted the accounting office and have had your refund for $50 processed.  You should have this in hand by no later than 12/30/2015.  If you have not received it by...

that time, please contact us at [redacted]

Date: October 21, 2014Revdex.com of Arizona Re: ID# [redacted]To Whom It May Concern,We are in receipt of the above referenced complaint by [redacted]. We appreciate your assistance in bringing our customer’s concern to our attention. We are...

please to inform you this matter has been resolved. [redacted] refund of $150.00 was sent on 10/21/2014. Please reference check # [redacted].We apologize for any inconvenience that this matter may have caused [redacted]. If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at ([redacted] We are available Monday through Friday 8:00 a.m. to 4:30 p.m. Mountain Standard Time.Sincerely,[redacted]Customer Relations Manager

We are in receipt of the above referenced complaint by Ms. [redacted]. We appreciate your assistance in bringing our customer’s concern to our attention. We are please to inform you this matter has been resolved. Ms. [redacted]’s refund of $100.00 was sent on 9/04/2014. Please reference...

check # [redacted].We apologize for any inconvenience that this matter may have caused Ms. [redacted]. If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at ###-###-####. We are available Monday through Friday 8:00 a.m. to 4:30 p.m. Mountain Standard Time.Sincerely,[redacted]Customer Relations Manager

We are in receipt of the above referenced complaint by [redacted].  We appreciate your assistance in bringing our customer’s concern to our attention.

In looking into [redacted]’s complaint, we were instantly concerned about how this was...

handled and pulled the recording of the call.  We found that the call could have been handled more delicately and have coached the representative on this.  However, it is also very clear that [redacted] did handle this promotion outside of the terms and conditions.  Since our processes are automated, her packaged was voided when she did send in the incorrect deposit amount and she was also refunded this amount which we did not keep for her flight package (check number 8128 for $50 sent on 7/3/2014). 

 

I also note in her request for resolution that she wants the $4.95 refunded which we will gladly accommodate, however I am not aware of any promotional offer that we provide $300 per person for airfare.

We also need to point out that we are a third party company, completely separate from the company that gave the promotional offer to [redacted].  We are diligent in providing complete Terms

and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offers.

The only resolution that we can provide [redacted], is if she wants to pursue her airfare promotion, we will be glad to resend her a Travel Request form in which she will need to complete and resend a correct deposit.  All while following the terms and conditions of the promotion.  She can call us at ###-###-####, I have marked her account to allow for this.

 

Sincerely,

[redacted]

Customer Relations Manager

January 21, 2014

 

Revdex.com

ATTN:  Alexandria

Mosley

4428 N. 12th Street

Phoenix, AZ 85014

 

RE:  Complaint ID#

[redacted] – [redacted]

/>

 

Dear Ms. Mosley:

 

We are in receipt of the above referenced complaint made

by Ms. [redacted] and appreciate the opportunity to address her concerns.

 

Our organization fulfills thousands of these offers every

month and, like any promotional offers, they do come with restrictions and

guidelines.  We provide clear and concise

instructions on all of our documentation. 

We do set timelines for the submittal of registration and certificate

forms and we do adhere to them. 

 

Ms.  [redacted]’s offer

had an issue date of 11/16/13 and clearly stated on the form is the below:

“Your Flyaway Select Reward© (FSR) is redeemable for (1)

Flyaway Travel Reward and (3) Bonus Travel Offers (REWARD) as outlined in the

brochure. A non-refundable $4.95 travel agency service fee in the form of a

check or money order must be received within 30 days of the issue date to

receive your REWARD.”

 

As you can see, the form and fee must be RECEIVED within

30 days of the issue date.  All incoming

mail is stamped with the date that it was received in our office (and we do

receive mail on Saturday’s) and Ms. [redacted]’s form was received on 12/18/13,

therefore rendering it null and void and her check was returned to her.

 

Thank you for provided our company with a forum to

respond.

 

Sincerely,

Customer Relations Manager