Infinity Incentive Group, Inc.

Thank you for bringing this to our attention.
Our accounting office received the follow up request from customer service on 8/9/2016.  We were not able to find your letter of request as per the email that was sent to you on 6/3/2016 and per our terms and conditions.  Regardless,...

due to your request here through the Revdex.com we will manually cut your refund check.It should be in hand before and no later than 9/5/2016.  If it has not arrived by this date, please let us know immediately by calling [redacted]

They say that they need documentation from us that was given to us from [redacted]. We sent in the certificate to them to receive the free airline tickets . However the response letter we received back from IIG clearly states that we are entitled to two round-trip airfares. We had to select 3 dates of travel; the first two dates they said were not available. This was on notification of a few weeks before each selected date. Specifically, the description of the program states "This offer includes round-trip coach airfare for two adults to and from selected major city airports within the continental United States. Recipient must be 21 years of age or older with a valid drivers license and major credit card. Registration form requirements: Log on to www.rewardregistrationcenter.com to build your IIG promotions online profile within 30 days of the issue date of offer. Once your offer is registered, you will be provided a link to your travel request form to begin the booking process. I certainly don't think that sounds like something that we were just booking for regular travel. It sure sounds like there was certainly some offer there wouldn't you think. I have the copies of all the correspondence sent to us from IIG. If that is what the want, then I can send them copies, but I am sure they must have records of everything. I believe they know what they are doing. I will be reporting them to [redacted] Discovery Vacations, telling them that IIG is not honoring their certificates that [redacted] is handing out at their presentations. What I want is our two airfares that we were promised when we purchased from [redacted] and until that happens nothing will be acceptable. Thank you for listening.

We are in receipt of the above referenced complaint by Mr. [redacted]. We appreciate your assistance in bringing our customer’s concern to our attention. Just to note, the packaged offer was not “free”. We do not advertise our promotional offers. We do not want to mislead or misrepresent...

our products so we do state in the documentation provided to each customer, that no one should rely upon the representations of anyone outside our organization as to the specifics of our offers. We are a third party company, completely separate from the company that presented to Mr. [redacted]. We are diligent in providing full and complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offers. Per Terms and Conditions we outline the fees and requirements. Our certificates are time sensitive. We invite customers to call in with any questions. Our offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the promotion.We are pleased to inform you this matter is resolved. Mr. [redacted]’s check of a total of $100.00 was returned on 9/04/2014 and another $100.00 check he sent in was returned on 9/24/2014. A total of $200.00 was returned to him.We apologize for any inconvenience that this matter may have caused Mr. [redacted]. If we may be of further assistance to him regarding this matter, he may contact us by calling the Customer Service Department at ###-###-####. We are available Monday through Friday 8:00 a.m. to 4:30 p.m. Mountain Standard Time.Regards,[redacted]Customer Relations Manager

We are in receipt of the above referenced complaint by Ms. [redacted]. We appreciate your assistance in bringing our customer’s concern to our attention. We are please to inform you this matter has been resolved. Ms. [redacted]’s refund of $100.00 was sent on 9/04/2014. Please reference...

check # [redacted].We apologize for any inconvenience that this matter may have caused Ms. [redacted]. If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at ###-###-####. We are available Monday through Friday 8:00 a.m. to 4:30 p.m. Mountain Standard Time.Sincerely,[redacted]Customer Relations Manager

I mailed the letter to you guys requesting my refund and you revived it on June 13th. I have followed up with Mrs. D[redacted] several times. I called her two weeks ago to confirm the date I should receive my refund she told that it will be mailed out on August 13th and I should have it by the end of the following week which was the 19th. I even called to make sure that you guys revived my letter back and June so how is it she was able to give me that date that she received and the date 8 weeks from the day I revived on several different conversations but now that my refund hasn't been revived your records don't show. I highly upset with this company and I am now a propert owner and will be letting them know the shouldn't use you guys if this is how you do business

Thank you for bringing this to our attention.  We reviewed the account and several calls.  In this, we have submitted Debbie to have updated training, however we can also see where the communication was not quite possible as indicated in your comments.  Also, we noted that of the...

$250 requested, It shows as the cashier check was returned.  Since we cant verify due to the holiday, we are expediting your refund for all products.  You should have your $250 refund in hand by no later than 1/5/2016.  Most likely much sooner, however we extend to allow for post service overflow from holidays and time for the check to be cashed for verification purposes.If you have not received your refund by this date, please contact us at [redacted]

We are in receipt of the above referenced complaint made
by Ms. [redacted] and appreciate the opportunity to address her concerns.
 
Our organization fulfills thousands of these offers every
month and, like any promotional offers, they do come with restrictions and
guidelines.  We provide clear and concise
instructions on all of our documentation. 
We do set timelines for the submittal of registration and certificate
forms and we do adhere to them. 
 
Ms.  [redacted]’s offer
had an issue date of 11/16/13 and clearly stated on the form is the below:
“Your Flyaway Select Reward© (FSR) is redeemable for (1)
Flyaway Travel Reward and (3) Bonus Travel Offers (REWARD) as outlined in the
brochure. A non-refundable $4.95 travel agency service fee in the form of a
check or money order must be received within 30 days of the issue date to
receive your REWARD.”
 
As you can see, the form and fee must be RECEIVED within
30 days of the issue date.  All incoming
mail is stamped with the date that it was received in our office (and we do
receive mail on Saturday’s) and Ms. [redacted]’s form was received on 12/18/13,
therefore rendering it null and void and her check was returned to her.
 
Thank you for provided our company with a forum to
respond.
 
Sincerely,
 
[redacted]
Customer Relations Manager

Date: September 11, 2014
Revdex.com
Attention: [redacted]
Re: ID# [redacted]
Dear **. [redacted],
We are in receipt of the above referenced complaint by [redacted] We appreciate your assistance in bringing our customer’s concern to our attention.
As we have stated in the previous response [redacted] booked her travel and paid for it. All she needed to do was go on her trip. By signing the Travel Request Form and the initial Travel Certificate she showed us that she agreed with our Terms and Conditions. In our Terms and Conditions it states that once you book travel and pay for it, a refund cannot be issued.
  
We apologize for any inconvenience that this matter may have caused **. [redacted] If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted]. We are available Monday through Friday 8:00 a.m. to 4:30 p.m. Mountain Standard Time.
Sincerely,
[redacted]
Customer Relations Manager

February 6, 2014

Revdex.com

ATTN:  [redacted]

 

Complaint ID# [redacted] – [redacted]

 

Dear Ms. [redacted]:

We are in receipt of the response filed by Ms. [redacted].  We were not able to call the number on the account yesterday but try to respond as soon as possible and have done so today.

Our representative called and left a complete message on the voicemail For Mr. [redacted] and Ms. [redacted]. We also emailed all previously sent offers again this morning to both the original email given and the new one presented by Ms. [redacted].  Our representative also provided them with the phone number to our customer service department as well as hours of operation should they have any questions.

Thank you again for the opportunity to address Ms. [redacted]’s response.

 

Sincerely,

Customer Relations Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.  If they receive mail on Saturday, why didn't they open it?  It is because they are not open on Saturdays.This proves that my registration was sitting there on Monday the 16th. Why did they wait so long to tell me it was null and void if they had supposedly opened it on the 18th. I believe they are dishing out lies to cover their butt. I thought the Revdex.com was supposed to be working to keep businesses legitimate.

Regards,

Thank you for your forwarded information.  Unfortunately, all of this information is inaccurate.  As of this date, I have not received any refund from IIG Promotions.  As for Debbie, she's been nothing but nasty to me, has even hung up the phone twice on me in the middle of a conversation.  I requested several times to speak to a supervisor and she always tells me nobody is available.  Three weeks ago, I made the same request asking for a supervisor and she indicated one would return my call within 48 hours, which has not happened.  I need to speak with somebody that is going to resolve this issue so I can get my money refunded.  Thank you for your help in this matter.

They promise "free " airline tickets and/or other travel services for a deposit of $100. They then ask you to submit 3 preferred travel dates at 30 days apart and to different locations. When they tell you your travel dates are confirmed they send you a "quoted" price. I requested a flight to Atlanta , GA from SLC, UT for 11/21 to 11/24/14 and sent them a $100 deposit. I also requested 2 alternate dates in September and October. They refused the Sept. and Oct. dates as "unavailable" and then sent me a "quote" for the Atlanta trip. The cost they quoted me was "$744" and that is after the $100 deposit is applied to the cost, so in reality the trip would cost me $844. I can book the same flight at the same time for $100 under that price. They told me I would only have to pay taxes and fees and if The flight I found was the one they choose it would cost $165 in fees for two people, so in reality it should've only cost me $65.

They would not explain the difference in price only that "we use a different vendor than you " and "we can refund your money". We decided to request our money back and was told it would take "8 weeks to process"; which is also bogus. I asked why it would take so long and they stated "we have so much mail to process".

THIS BUSINESS IS A SCAM BUSINESS!!!! THEY TRY AND LOOK LEGIT BUT THEY ARE NOT!!!DON'T WASTE YOUR MONEY OR YOUR TIME!!!

this company is a fraud!! How can they not be investigated!They give you a certificate for roundtrip airfare and 3 nights 4 days accommodations.Then 8 months later they tell you that doesn't mean free,it means they will allow you to buy those things.what kind of certificate is that!this is obviously fraud.you don't need a certificate to be able to buy airline tickets or hotel accommodations,so what is this certificate actually for?whatever companies are giving these certificates out are apparently supportive of this scam.

I have reviewed the response made by the business in reference to complaint [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

No my complaint has not been resolved they haven't even tried to contacting I feel I paid way to much not including my air fare was suppose to be included I will just take it a step hire since they can't resolve this with me.
 

Regards,

[redacted] On Fri, Aug 29, 2014 at 9:51 AM, Melissakayash <[email protected]> wrote:

No my complaint has not been resolved they haven't even tried to contacting I feel I paid way to much not including my air fare was suppose to be included I will just take it a step hire since they can't resolve this with me.

Thank you for bringing this to our attention.We apologize and are cutting a manual check to be mailed out on 6/17/2016.  You should have this in hand before and by no later than 6/28/2016.  If for any reason, it has not been delivered, please call us at [redacted]

As in previous statement, your check (check number [redacted]) was sent out on the 1/25/2016.  Based on the fact that this is being received today 1/10/2016, we are looking at if the check has been cashed.  If not, we will submit a stop check and resend.
The address this was sent to is:

Please validate this information is correct while we validate the check is not cashed please.

I honestly could cut and paste these reviews almost word for word as I am dealing with the same from this company. I have been trying to get my deposit back since January 2016. I just called again, as they previously stated it was mailed out on April 8th, and that if I didn't have it by today to call back. Spoke with the same per "Debbie" each time, this time she actually laughed after checking my account this time and said I'm guessing you are calling because you have not received the refund. I told her I didn't think it was very funny at this point, and not I had not. Then she stated "Well no one calls me to tell me they have either" HUH? Why would someone call you - you should know and should be tracking these refunds - but no - they all go via regular mail. She stated she would have the refund sent out this Friday - once again, I've heard this before, so I asked her to send it [redacted] and provide me with a tracking number. She said they don't do that but she could request certified and that she could call me with the certified number once she has it. At this point, it has been 5 months of me keeping track of time frames and calling them. I told her I really hoped for the sake of their name she makes sure this refund goes out to me. She said she has never had a problem with them reissuing checks. I also told her about all of the reviews I have read on Revdex.com and consumer reports, and if this is truly how they are scamming people, how does she work for this company and sleep at night? She got very short with me and said they would get the check out and hung up on me. I am not holding by breath by any means at this point, but I will continue to call her ever week if I do not see this check next week. Unreal.

Date: April 30, 2014State of [redacted] Revdex.comAttention: [redacted]Re: [redacted] Complaint ID#[redacted]Dear [redacted],We are in receipt of the above referenced complaint by [redacted]. We appreciate your assistance in bringing our...

customer’s concern to our attention. We provided Mrs. [redacted] with the full and complete Terms and Conditions of the promotional offer that she received. We do this so our clients can make well informed, educated decisions about the exciting promotional offers they would like to partake in. Our offers, like any other promotional offers, come with restrictions and must be adhered to in order to take advantage of the offer. We precisely state on our documentation that if the time restrictions are not met, then the offer becomes null and void. These restrictions allow us to accommodate the high volume of customers that we take on each month. We satisfy hundreds of travel request and offers each month, and we do realize that offers cannot work for everybody. Ms. [redacted] became void because she did not send in her Travel Request Form within the 21 day limit per Terms and Conditions. We have processed a full refund of Ms. [redacted]’s deposit of $100.00, please reference check# [redacted] sent out on April 23, 2014.We apologize for any inconvenience that this matter may have caused Ms. [redacted]. If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted]. We are available Monday through Friday 8:00 a.m. to 4:30 p.m. Mountain Standard Time.Sincerely,[redacted]Customer Relations Manager

Thank you for bringing this to our attention.
 
Your refund check has been manually cut and will be mailed to:

It will be sent out tomorrow 3/9/2016 in the afternoon.  If the address is incorrect, please let us know by no...

later than 12 noon Az Mountain time.  You should have this refund in hand by no later than 3/25/2016 and should have it much sooner.  If the address needs correcting or you have not received your check by the date mentioned, please call us at [redacted]

Thank you for bringing this to our attention.
 
Your refund of $200 is being expedited.  You should receive your refund by no later than 1/28/2016.  If you have not received it or the address we have below does not match, please let us know by calling 866-877-8050....

 Please accept our sincerest apologies.