Infinity Incentive Group, Inc.

*** *** ** *** *** *** ** ***We sent out the customer's refund on 03/27/As of today the check has not been cashedWe have submitted a request to accounting for a new check to be processed and sentThe new check is being processed and will be mailed out on Friday May 5th,
2017. We apologize for any inconvenience. Thank you. Alex C***

I have been waiting for my refund because the selected dates submitted have not be able to be accomodated for 2+ years I have mailed written request for a refund and the week window has come and gone All I want is my $refundable deposit which according to your guidelines is possible because I have the right to cancel under section 559.933, Florida StatutesI have been offered gift cards, etc as an exchange for a return of my deposit and I am simply not interested in anything but getting the money back I sent to IGG in good faith

I went to a presentation in *** *** ** with my spouse I was told I would get complimentary airline tickets free with the exception of taxes plus a night Cruise I started filling the paperwork out and found out it's offers and can't combine the cruise and air I now sent in the dates of our travel must be different places days at least apart I find it ironic that when I finally get through on the phone the rep is the same female and I wonder if it's it just she answering the phone since the wait is so long I now got an eamil telling me to send in my payment deposit Confused, I called *** back and said to her, why am I sending you money if we are not sure you are honoring us dates She couldn't give me any "like" costs for my travel dates selected including fees, service charge etc She now asks for a certified bank check or money order, which I would not want to ever send since it's good as cash and not traceable I am one who has bought the *** *** at least a half dozen times in the past What do you people out there think? Anything positive of IIG Promotions in Lake Havasu City, AZ? Has anyone sent in their $in money order or certified check?

Do not do business with this company!!!! I received a "voucher" for travel from this companyWhen I finally got a date that was acceptable to them, the price they gave me was only $less than if I booked it myself on ***Every time I had to deal with them, I had to wait on hold for at least an hourTwice, after waiting on hold for an hour, I got disconnectedThey said they were having trouble with their phonesThis company should be ashamed of themselves!

[A default letter is provided
here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is in contradiction to what I was told by DebbieSo are they admitting that the first check was never sent? Or do they think the check is lost, and I don't have to wait weeks before it's reissued as Debbie claimed? It will be satisfactory to me when I actually receive the check, I have heard the promises for months and will only believe it when I see it. I will wait until Feb 3rd for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Date: July 28,
State of Arizona Revdex.com
Attention: *** *** ***
Re: ID# ***
Dear Ms*** ***,
We are in receipt of the above referenced complaint by ***
***
***We appreciate your assistance in bringing our customer’s concern to our attention
*** *** received her travel offer in April of We do not advertise our promotional offers and nowhere in our documentation do we state that our offers are for free travels or to call and book weeks prior to requested travel dateWe state in the documentation provided to each customer, no one should rely upon the representations of anyone outside our organization as to the specifics of our offersWe are a third party company, completely separate from the company that gave the presentation to *** ***We are diligent in providing full and complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offersPer Terms and Conditions we outline the fees, requirements, and expiration datesOur offers, like any other
promotional offers, come with restrictions and must be adhered to in order to take advantage of the offerWe precisely state on our documentation that if the time restrictions are not met, then the offer becomes null and voidThese restrictions allow us to accommodate the high volume of customers that we take on each monthWe satisfy hundreds of travel request and offers each month, and we do realize that offers cannot work for everybody*** *** became void because she did not send in her Travel Request Form within the day limit per Terms and ConditionsWe invite customers to call in with any questions***
*** *
contacted us March 11, wanting to travel between March 11-April 26 Booking for those dates had already passed and our open booking dates were for June/July, which her certificate would be expired and not valid to use for June/July
*** *** sent in $100.00(money order# ***)Her refund of $was sent back to her 3/31/since her certificate is not valid for June/July (check #***We apologize for any inconvenience that this matter may have caused *** ***If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at ***We are available Monday through Friday 8:a.m. to 4:p.mMountain Standard Time
Sincerely,
*** ***
Customer Relations Manager

Thank you for bringing this to our attention. We sincerely apologize for the issue We have contacted the accounting office and have had your refund for $processed You should have this in hand by no later than 12/30/ If you have not received it by that time, please
contact us at ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Thank you for bringing this to our attention We have checked on your $deposit and it shows that it was executed, however we did not assume this to be the end of the story and found that your deposit had been executed, but it was never printed for mailing due to a print issue on the
particular day your deposit was to be printed.We are redoing this by hand and also executing your other deposit for refund You should have both refunds received by no later than August 11th If you have not received by then, please call ###-###-#### The best time to call is in the afternoon and at the end of the week to avoid longer hold times.We apologize for this inconvenience as well as thank you for the exposure to an issue that looks to have affected several other refunds where we can be proactive

Thank you for bringing this to our attention.Your refund check is being manually cut and will be mailed out tomorrow You should have in hand by no later than 3/8/and should be sooner If you have not received by this date, please call us immediately at 866-877-8050.We apologize for
this issue

Thank you for bringing this to our attention.We are canceling the check that was sent on 7/27/ Please verify the address we have is correct:
*** * *** **
*** *** ** ***We note the check is not cashed We will have the check recut and resent to this address if not
updated by the end of the week Based on not receiving an update, this should be in hand by no later than 9/7/ If not, please contact us at ###-###-####

Thank you for bringing this to our attention.We apologize and are cutting a manual check to be mailed out on 6/17/ You should have this in hand before and by no later than 6/28/ If for any reason, it has not been delivered, please call us at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I haven't got the checkI called several times and heard the same that the check was mailed a few days agoLast time I spoke with *** on 7/29/and she assured that check was mailed on 7/24/2015. So how the same check could be mailed on 7/1/a week later and than on 7/24/2015? And surprise-- none of them was delivered on my addressIt looks like that this company is trying not only to lie to the customer, but misleading the Revdex.com also. I already reported to Arizona *** *** office and they are ready to open investigation on this company business practicies.
Regards,
Eugene Sinitsyn

This company has made excuses for not sending me my deposit for over a yearThey will repeatedly come up with reasons why they don't payI have documented over a dozen calls to this business in the last months alone! They are a total scam

We appreciate your perspective and apologize We will review accounting which is showing a check has been cut for your $deposit and mailed If we see that it has not been cashed, we will put a stop payment and reissue by no later than Monday If you have not received it 11/27/please call *** and let us know I believe there was a verification of your address:*** *** ***
*** ** ***If this is incorrect please call us to address this before end of business Friday 11/13/

Thank you for bringing this to our attention
We apologize for the issue Your refund was processed on the 16th of January We sent it to:
* *** ***
*** *** ** ***
If this address is incorrect, please contact us at *** by Noon
Eastern Monday (2/8/2016), otherwise, we are resending your refund and it should be in hand by no later than 2/17/

We understand the concerns expressed by *** *** and hope we can assist with his issue We can see where skepticism would exist for anything “free” We do not advertise our promotional offers and nowhere in our documentation do we state that our offers are “free” We do not
want to misrepresent our products so we do state in the documentation provided to each customer, no one should rely upon the representations of anyone outside our organization as to the specifics of our offers We also need to point out that we are a third party company, completely separate from the company that gave the promotional offer to Hugo We are diligent in providing complete Terms and Conditions at several touch points so that consumers can make well informed, educated decisions about participating in our exciting offers.All of *** request for travel landed during holiday periods and during peak season which the booking agent discussed with him According to the terms and conditions, the promotional travel is not available during these dates, however we will provide discounted travel Unfortunately, what we get charged for flights by the airlines outside of the promotions windows may not always be the best We are not able regulate airline costs outside of our allotments. Upon receiving his quote, as is listed here, on 5/15/*** sent in an email requesting his refund to be returned At that point, we began processing his refund then which takes 6-weeks *** Refund has been processed per his email request and he should have it by the end of next week

Thank you for bringing this to our attention. We note that check number *** in the amount of $was sent out on 9/1/and after complaining about not receiving, we stopped payment and a new check number *** was issued in the amount of $and sent out on 10/26/ These checks were sent to:Jing-Wen Kuo** *** *** **
*** ** ***IF this check has still not been received, we request a verification of the address before we will resend again Please verify the address if you have not received through this string with the Revdex.com please

On April 5, my wife and I attended an Open House at your location We received certificate #*** On April 2, I was notified by phone by Infinity Travel of Lake Havasu City, AZ, that the document I furnished for the airline trip was not the original supplied by *** but was a copy and to call them and discuss the problem (I have the phone call recorded) I did not call because I sent the original the *** gave me I submitted my Flyaway Registration Form on 4/11/and enclosed the $deposit required by the form On June16, I received a letter from Infinity Travel specifying that for reasons, my certificate was being cancelled The were, my requested dates are past the expiration date of the certificate (I could find nothing in the terms and conditions about that) and that they received payment at the incorrect step As I noted above, $was required for registration On 6/I called their corporate number, ###-###-#### and used option #and was put on hold at 1:00pm After about minutes I was informed I was "first in line" and after minutes I hung up because the call was not picked up I then called their number, ###-###-####, at 2:00pm and was on hold for minutes and then I gave up I called the number today, 6/at 10:10am, and the call was answered in minutes I outlined my complaints above and notified them I would call ***, the Revdex.com, the *** *** ***, the *** *** ***, the *** and put an entry on *** about the incident I also notified them of the wait time issue and mentioned that it seems to be a ploy to get customer not to call or complain I also mentioned that it was my feeling that they did not want to give away the free airline travel

We reissued Mr *** check on May 19thThe new check number is ***As of May 23rd the check has not been cashedCustomer service will contact him to let him know that a check was reissued on May 19th and he should be receiving it any day. Thank you.Alex C***