Infinity Incentive Group, Inc.

[redacted]...

[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I hope that it will actually be resolved this time......I have had no luck with multiple previous requests.  Thank you so much for your help in this matter!

Regards,

We are in receipt of the above referenced complaint by Mrs [redacted].  We appreciate your assistance in bringing our customers concerns to our attention.We understand Mrs [redacted]'s frustration, she is under the impression that she is not getting a "complementary" or "free" cruise....

 We do not want to mislead or misrepresent our products so we do state in the documentation provided to each customer, that no one should rely upon the representations of anyone outside of our organization as to the specifics of our offers.  We are a third party company, completely separate from the company that gave the presentation to Mrs [redacted].  We are diligent in providing full and complete Terms and Conditions at several touch points to ensure that consumers can make well informed, educated decisions about participating in our exciting offers.  Per Terms and Conditions we do outline the fees and requirements.  We invite customers to call in with any questions.For the product that Mrs [redacted] is requesting with in this complaint, she registered on 5/3/2014 and is active in our system.  We are currently awaiting for her to send in the Travel Request form that was emailed immediately upon registration with the completed dates of travel and port requests along with any REFUNDABLE deposit that is required.  She will be contacted by our fulfillment team 90-120 days prior to her requested dates of travel.We apologize for any inconvenience that this matter may have cause Mrs [redacted].  If we may be of further assistance to her regarding this matter, she may contact us by call the Customer Service Department at [redacted]

We went to one of the Vacation Club presentations to get the free airfare for 2. WE did not buy the package due to the fact that the vacations they offered were not in places we care to go.
After sending in the form and not hearing from IIG Promotions, the fulfillment company, for over a month, I tried to get online to see what the status was. I could not use the promo Code to log in as it had already been used once. I called.
It seems that the lack of a signature had voided the offer, but as a courtesy they would let me send it in again with the signature (and the $100 refundable deposit I waited on until I knew that it was being processed). They emailed me the information on the 3 trips we had requested (part of the requirements) and the address to send everything.
That was about 4 months ago, and when we realized that they had still not contacted us I got on the phone (40 minute hold) and found out that the last travel date we had requested was past the offer's end date, so it have been voided again. This date was on the email they sent me in October, so they KNEW it was not going to go through and said nothing.
I have to write in to IIG Promotions to get the refund in process, and there is no telling what that will entail. The rep said that they do such a large volume of customers that they cannot let everyone know if there is a problem. That is basic bt since an automated email alerting the customer to problems would be a very simple thing to implement on their system. I have programmed automated emails for many companies.
They seem only to want to let you do the work and take no responsibility for their decisions. I only hope it will not be 8 weeks to get the refund that another person reported.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below

My registration was sent in on time. I do believe it was in their possession on the 16th and they didn't sort their mail. I also believe I am being scammed like many others that are writing reviews about this company. I seriously question how they can offer these deals and stay in business. The answer is that they use false tactics to pull people in and then dump on them with some technicality. I wish to pursue this matter and have them investigated.

Regards,