Infinity Incentive Group, Inc.

Two years ago, I received promotional brochures in the mail from IIG about a complimentary cruise (I would be responsible for paying the taxes, fees, etc.), and paid my $100 deposit that was required at that time. Since we purchased a lifetime timeshare with a company that uses IIG Promotions for gifts and rewards, we were offered a complimentary cruise sponsored by IIG Promotions, of which we trusted. I had to wait almost a year before it was determined what type of cruise my wife & I would qualify for, which was the usual turnaround time, but after speaking with a rep there, we didn't like the offer and requested our $100 refund back. We were told to submit our request in writing, of which we did on 8/19/15. We were told it would take up to 8 weeks. We've called IIG numerous times since October 2015, each time being given some type of excuse as to why we haven't received our $100 refund. Our last call made there before this morning, was on 1/7/16. We were told by an employee that our refund was processed and mailed on 1/4/16, and that we should receive it within 10 business days. I called back this morning for one final time and advised them that we have not received our refund. I was told since the check was cut and mailed (of which I don't believe), I would have to wait six weeks before they can cut another check to mail. Needless to say, I am really sad and disappointed that IIG Promotions is not a Revdex.com accredited company. If they were, I believe that Arizona Revdex.com would be in a position to intercede effectively on our behalf, but since they're not accredited, I'm not sure how much assistance Arizona Revdex.com would be able to offer, if any.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 I have not been contacted yet by phone or email.Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

My husband and I sat through a time share talk for 2 1/2 hours because we were promised round trip airline tickets plus a 2 night stay in a hotel.  Immediately there was a problem with the website and registering.  Then we never got any emails.  Revdex.com intervened successfully and the offer forms were mailed and received 2/7/14.  I personally sent $100 money order as deposit on 2/8/14 along with $50 personal check for the hotel deposit.

 

We did not h ear anything until the letter of 2/27/14 which claimed we did not respect time limits.

 

I cannot reach them by phone or internet; the only address is a post office box.  

 

The remedy I am seeking is this: give us what was promised to us: 2 r/t domestic tickets and 2 night hotel stay.

 

Please see if you can resolve this for us - much appreciated!

 

[redacted] and [redacted]

-

 

 

 

 

Subject: [redacted].

 

12/15/2013 – [redacted] and I attended a time share talk in Tarrytown NY and were promised 2 airline tickets and a 2 night stay in a hotel.  That same day we mailed in the voucher #[redacted] along with a $4.95 personal check # [redacted] to Fly Away Vacations (a/k/a Infinity Incentive Group).  We complied with all the instructions to the letter.

 

1/30/2014 I made a complaint # ID [redacted] with the Revdex.com against Infinity Incentive Group, Inc.  Infinity ([redacted]) responded to the Revdex.com that we had received our offers on 1/7/14 – we never received them.  Then

 

2/7/14 – Infinity sent email with the offers to which we responded immediately.

 

2/8/14  - we sent $100 money order as deposit for the flights and $50 personal check for the hotels.

 

2/27/14 Infinity mailed a letter to my husband, [redacted], along with $100 check, saying, “Your  Travel

Request Form was not received within the time limit.  Your certificate has been placed on hold.  Not adhering to all terms and conditions makes your certificate null & void.

 

I believe this is consumer fraud.  We complied with all conditions and expect to get our free flights and hotel stays.

 

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thank you for bringing this to our attention.
 
We apologize for the delay.  Your check was cut on the 15th, and sent on the 16th, however we received it back a few days ago where, as a mistake, a batch was sent out without complete addresses.  We sincerely apologize...

and know you do not want excuses.  You should have your refund check in hand by no later than 1/11/2016.  If you do not have it in hand, please call [redacted] and ask for Kyle.  You should have it before this date though.

I am so glad I went on line and read the complaints.. I was about to send my so call refundable deposit. I have communicated with these people for 3 different travel incentives and their customer service is unfriendly and poor. Don't offer any help whatsoever. I received 2 free airline tickets for a travel presentation my husband and I went to and wanted to coordinate it with a Hawaii trip we have planned for January.. They said they could not accommodate that at all. They said they couldn't "guarantee" the first or second choice.. so sounds like they won't guarantee any choices.. I also received a cruise for 2 and a 3 day 2 night getaway.. I don't think I'm "giving" them any of my money. Who plans vacations like this!! I don't know about you but it takes some time and effort to plan a vacation and if a company offers an incentive, you would think if you have something in mind they would offer help to accommodate it.

You are correct in that we have signed documents concerning the terms and conditions.  In this is the acknowledgement of availability as well as notes to being outside of the terms and conditions.  Regardless, again, as per the terms and conditions you have agreed to in writing (where there is no reference to "free" or "complementary" or any such reference while addressing the costs), since your request for refund has been received and processing, we are no longer responsible for providing travel for you.
Anywhere there is a reference to providing you with travel at no cost or any sort of indication is what we would appreciate you providing.  We know our documentation does not, its the marketing company we are concerned with in this case.
As in the previous response, your refund should be in hand by no later than 2/16/2016.  If you have not received it by this date, please contact us at [redacted]

Thank you for bringing this to our attention.We see that check number 13085 was Processed on August 21st.  Even though customer service can only see that a check has been cut, the mailing of the check could have been a few days later.  We cannot speak for the speediness of the...

mail, however this check as cut and processed at that time.  We understand this is a few more days, but the process of canceling a check and resubmitting during a timeframe that your check could be delivered is fairly risky.In the even that you have not received your check by  Sept 11th, please let us know by calling ###-###-####

State of Arizona Revdex.comAttention:[redacted] Re:Customer ComplaintID#: [redacted]Dear [redacted],We are in receipt of the above referenced complaint by [redacted]....

Weappreciate your assistance in bringing our customer’s concern to our attention. We provided [redacted] with the full and complete Terms and Conditions of thepromotional offer that she received. We do this so our clients can make well informed, educateddecisions about the exciting promotional offers they would like to partake in.Our offers, like any other promotional offers, come with restrictions and mustbe adhered to in order to take advantage of the offer. We precisely state on ourdocumentation that when request are made outside of the terms and conditions ofthe offer, we will provide discounted travel where possible.  In this case (Cruise leaving [redacted] post[redacted] and [redacted]), there were no discounts available.  These restrictions allow us to accommodate thehigh volume of customers that we take on each month. We satisfy hundreds of travelrequest and offers each month, and we do realize that offers cannot work for everybody.Also in reviewing the Deposit refund request, I do see where the refund has been processed, but not sent.  I have personally met with accounting on this and have expedited the refund as it should have been received by [redacted] by the end of January.  If it is not received by 8/29/2014, please call the number below.We apologize for any inconvenience that this matter may have caused [redacted]. If we may be offurther assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted] We are available Monday through Friday 8:00 a.m. to 4:30 p.m. Mountain Standard Time.Sincerely,[redacted]Customer Relations Manager

In my opinion this company is unreputable! I receive a coupon for a FREE 3 day 2 night hotel stay through IIG. I was required to send in a $50 deposit before they would even discuss possible travel dates. Then I was required to submit 3 travel dates and location at least 30 days apart and 90 days from when I submitted the request. Cue "jumping through hoops for nothing."
Even though I had my doubts, I sent them the $50 deposit and 3 travel dates and locations separated by 30 days.
I didn't receive anything from IIG until I called and complained. Then 2 weeks later less than 30 days from my initial travel dates I received an email. BTW, you can't respond to their emails. They are undeliverable addresses. Instead you must wait on hold for anywhere from 20 -90 minutes to talk to someone who. Most of the time you get someone who just walked off the street yesterday and has no idea how the company, the promotion or anything else in the world operates. I was lied to many times. I finally received my "FREE" offer which would cost me either $394 or $424 for the exact same hotel, same dates, same amenities. My "deal" was supposed to only cost me taxes! I checked out the hotel and found I could book the same exact dates for less than the "FREE" deal I was offered. Bottom line- Do NOT believe anything this company tells you! Do not trust those Vacation Travel companies that offer these supposedly free travel packages. Save your money! Save your patience! I've requested a refund of my $50 deposit. We shall see if they will return it.

February 5, 2014

Revdex.com

ATTN:  [redacted]  

RE:  Complaint ID# [redacted] – [redacted]

Dear Ms. [redacted]:

We are in receipt of the above referenced complaint made by Ms. [redacted].  We are...

thankful for the forum to address her concerns.

Ms. [redacted] received her offers on January 7, 2014 via email to the email address that was provided on the form that she mailed into our office. (The email address that she gave on her complaint is not the same email that was written on the registration form.)  We have been waiting for her to complete the process outlined in the emails.

As a courtesy we will call Ms. [redacted] to let her know that we are resending the emails to her.

Thank you again for the opportunity to resolve this matter.

 

Sincerely,

Customer Relations Manager

Dear Ms. [redacted]:We are in receipt of the above referenced complaint from Mrs. [redacted] and are grateful for the opportunity to address her concern.Our promotional offers, like any promotional offer, do come with rules and restrictions.  We provide all of the Terms...

and Conditions so that everyone has full information and can make informed decisions when completed documentation. Per the provided Terms and Conditions for the air product see the statements below:“A $50 per person refundable deposit in U.S. dollars, in the form of a money order or cashier's check will be required when selecting your preferred dates of travel, via certified mail. If you do not have internet access, you may complete and sign the enclosed Form and return to IT, [redacted] along with your refundable deposit. All documentation and deposit must be received within 30 days of the issue date of offer. Failure to follow all registration requirements, terms of offer and deposit not being received in the time frame specified renders offer & certificate void without exception.”The [redacted]’s did send in a personal check, which is not allowed, and it was therefore returned to them.  The issue date of the product was 12/10/13 and the documentation sent was not received in our office until 01/13/14. The product is now null and void per the Terms and Conditions.Thank you again for providing the forum to respond to this complaint. Sincerely,[redacted]Customer Relations Manager

Almost fell for it but after reading the reviews of this company. I won't go near them. The Revdex.com should be ashamed of themselves giving them an A-. Just because the company responds saying they will fix the problem, doesn't fix the problem. Maybe the Revdex.com should fix the program that rates this company, no normal person would give them an A-

Date: September 11, 2014

Revdex.com

Attention: [redacted]

Re: ID# [redacted]

Dear [redacted],

We are in receipt of the above referenced complaint by [redacted]. We appreciate your assistance in bringing our customer’s concern to our attention.

[redacted] requested her refund of $100.00 on 03/28/2014. Her refund check of $100.00 (check[redacted]) was sent out on 03/31/2014.  Once a refund of a clients deposit has been requested clients cannot be traveled. The deposit is to hold a spot for the client to travel. Our offers are one time offers and once they request the deposit back, their reserved spot cannot be reissued.

We apologize for any inconvenience that this matter may have caused [redacted]. If we may be of further assistance to her regarding this matter, she may contact us by calling the Customer Service Department at [redacted]. We are available Monday through Friday 8:00 a.m. to 4:30 p.m. Mountain Standard Time.

Sincerely,

Customer Relations Manager

This is...

exactly what was told to me by Debbie @ IIG Promotions before, that the $50 check was sent on Friday 06/03/2016 that I should have the check in 7-8 days, just wait. 10 days passed, no check, the [redacted] phone number couldn't get thru, their voice recording message "unable to take calls under special circumstances and will be back on line in 1-2 hrs" for the last 10 days.Until I will receive my $50 cash back per [redacted] Bank, this is an issue.Now they are given a new date by June 28, 2016, if not call their phone # again but their phone can't get thru.How many disputes do I have to file before I can see my money back, they don't keep their promise so far and it has been for 3 months since March 16, 2016.

Thank you for bringing this to our attention.  We reviewed the account and several calls.  In this, we have submitted Debbie to have updated training, however we can also see where the communication was not quite possible as indicated in your comments.  Also, we noted that of the...

$250 requested, It shows as the cashier check was returned.  Since we cant verify due to the holiday, we are expediting your refund for all products.  You should have your $250 refund in hand by no later than 1/5/2016.  Most likely much sooner, however we extend to allow for post service overflow from holidays and time for the check to be cashed for verification purposes.If you have not received your refund by this date, please contact us at [redacted]

Thank you for your communication.  Check number [redacted]or $200 was picked up on Monday 1/11/2016.  As in the previous communication, if you have not received it by 1/28/2016, please let us know by calling [redacted].  Outside of that, we can only allow the check to be delivered at this point.

Thank you for bringing this to our attention.
We are manually cutting your refund check and mailing it to:

You should have this in hand by no later than 4/18/2016 and should arrive before this date.  If you have not received your...

refund by this date, please call us at [redacted].

Thank you for bringing this to our attention.  We are manually cutting your check and have put stop check on the other.  You should have in hand by no later than 2/26/2016.  If you have not received it by then, please contact us at [redacted]  To confirm, we are mailing...

this to:[redacted]
If this address is not correct, please contact us by 12 noon on Tuesday 2/16/2016 and update to ensure that the check is being sent to the correct address.

Thank you for letting us know about this issue.
To avoid any confusion since there was a returned check (check number [redacted] and a refund (check number [redacted] that has already been sent out, we will refund all remaining deposits.  We will be expediting those refunds and you should have...

them in hand by no later than 1/22/2016.  If you have not received them by then, please let us know by calling [redacted].