Infotracer.com Reviews (%countItem)
Infotracer.com Rating
Address: PO Box 130369, Boston, Massachusetts, United States, 02113-0007
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I was looking to find records for 2 individuals and I found InfoTracer website. It said that I need to pay $3.99 for a 7 day trial and they will give me the reports. Then, another window popped up saying that I need to pay $18 to see a full report. After I paid, there was nothing in those reports. It couldn’t give me any information! This is very misguided advertisement and wasted my time and money. I contacted the seller about this issue to get a full refund.
To whom it may concern,After careful review of this complaint, I can see that *** contacted our Dedicated Customer Care Team via email. Our system indicates that one of our dedicated Customer Care Representatives responded to ***’s concern.The representative offered *** free search assistance, and *** did not respond to the email with additional information that would help our Team of Research Experts.Also, Infotracer.com provides optional purchasing of premium data as an added value to our services. These premium reports come from a different data partner, which is why we require the extra fee of only $18.00. Premium reports are completely optional, and customers do not have to purchase them. We simply offer them as a convenient addition to our regular services.Since the customer remained dissatisfied, the charge for the trial and Premium Report has been refunded on August 11, 2020 Please allow 3-5 business days for the refund to process.Thank you.Sincerely,***.Customer Care Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
They are a bait and switch operation. They promise a basic report using 20 or so databases and, after yielding absolutely NO results beyond perhaps a birth date (I've seen much better results from FREE services!) they suggest you pay the "premium" price to get ANYTHING else.
Then when you try to fill out an email query about billing or anything else, they refuse to accept almost every single input using the lame excuse that you entered an "Invalid character". I think even a simple period is "invalid". Then they reset your message box to empty (you lose all your message every time). This is obviously designed to frustrate ALL complaints.
Hello ***,
Thank you for taking the time to leave us your review on Infotracer.com.
After taking a look at your account, I see that you have contacted our Dedicated Customer Care Team via email. Our system indicates that one of our dedicated Customer Care Representatives responded to your concern.
The representative offered free search assistance, and you did respond to the email with additional information that would help our Team of Research Experts.
I have gone ahead and refunded the trial fee of $3.95, please allow 3-5 business days for the refund to process.
Thank you.
Just saw that I have had a $20 recurring charge from this business for four months that I had NO idea was happening -- don't remember signing up for this, this is absolutely fraudulent. Contesting this with my debit card company as this is absolutely ridiculous. This business should be shut down.
Hello ***
Thank you for submitting your comment on Infotracer.com
I would like to let Sabrina know that this Revdex.com complaint is filed under Infotracer.com, but Sabrina subscribed to a partner site *** trial service for $4.95.
It is clearly stated on the checkout page of *** that if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted.
Please see *** checkout page here: *** Sabrina's account is canceled and I have refunded the three last monthly rebills of $19.95. Please allow 3-5 business days for the refund to process.
Thank you.
Sincerely,
Infotracer
Complete scam. I searched records on a person. Before I subscribed and paid, it showed that there were mugshots, and all type of record found such as arrest records, marriage records, divorce, criminal etc. It said it found this and that about that same person. I knew exactly what he has on his record, but was just curious about the mugshot. I paid, and it showed NO information available. Did a test using my name , the only thing it found was some old addresses, not even any of my addresses in past 2-3 years! Absolute SCAM!
Hello ***,
I am sorry to hear that you did not have a pleasant experience with Infotracer.com! Please know that we value your feedback; With your feedback, it allows us to understand our customer's concerns and how we can provide a better service in the future.
The preliminary search accesses people from databases to verify that the person exists in the United States. The information is provided as reference material only. Search results received from the Preliminary Search may not match the search results obtained in the member’s area based on the same search parameters.
Any data presented on Infotracer.com is from publicly available records. Unfortunately, we cannot guarantee full or accurate information for every single name, phone number, or address because publicly available information varies. Records may be missing or incomplete for a variety of reasons, including state restrictions. Therefore an individual should not use Infotracer.com to verify an individual’s arrest or booking.
***, I have gone ahead refunded the trial charge of $3.99. Please allow 3-5 business days for the funds to be placed back onto your account.
Thank you.
This is one of the disreputable data brokers who compile and package people's private data -- such as unlisted phones numbers, info about family members, etc. -- and then offer parts for free online, while selling more.
I have REPEATEDLY submitted requests for them to remove my personal information, as I did not ask them to violate my privacy and make me vulnerable to a stalker, nor did they pay me for their use of MY private information.
To whom it may concern, After carefully reviewing this complaint, and our online system, I can find no opt out requests for *** on file.I wish to inform *** that Infotracer.com provides a quick and easy automated information removal process that allows individuals to remove their information right on the website. It can be located here:***Once the information is removed from Infotracer.com, an email confirmation is sent. Please note that Infotracer.com deals with publicly available information only. We offer removal services free of charge, but we cannot guarantee that anyone's public information will not be made available again.You can find this in our Terms of Service here:***I believe this resolves the issue.Sincerely,***.Assistant Customer Care Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response to complaint #*** is untrue, as I submitted multiple requests over a period of time. However, they did finally remove the relevant listings of my private information, which was all I wanted. Therefore, I am willing to consider this complaint resolved and closed
Regards
This service is misleading. I never received the service I expected.
Hello ***,
Thank you for taking the time to leave us your feedback on Infotracer.com.
After reviewing your account, I see that our team of Research Experts were able to provide you additional information you requested. This was sent on May 31, 2020.
Also, your account was canceled and the trial charge of $4.95 was refunded on June 1, 2020.
Sincerely,
Infotracer.com
Customer Care Team
To Whom It May Concern:
I called and requested Info Tracer to remove all files associated with my name and address. They told me they would remove it but if anybody requested the information on me, they’d compile another file. Info Tracer is not ***, ***, or ***. They have no rights to compile files on personal identities. My information has been breached and compromised as a result of their doing.
For example, they have this woman named *** listed as one of my relatives. SHE IS NOT. I don’t know her. Never met her. She don’t live with me. She ain’t married to one of my brothers or named as one of their kids. She not a friend of mine. Due to Info Tracer, this lady has been able to list my name, phone number, and physical address to open accounts. Folks calling me to pay her bills. I am upset. Even some catalog people have my account UNDER THAT LADY. I have told them to remove it. All of it is a long battle.
DESIRED OUTCOME:
I want Info Tracer to remove all accounts for *** listed as:
***; ***; ***.
I want Info Tracer to remove all accounts listing me as a relative of:
*** (I am not her relative)
I want Info Tracer to remove all accounts associated with my physical and mailing addresses:
Do so, EFFECTIVE IMMEDIATELY. And don’t ever put back on your website again, indefinitely.
Sincerely
To whomever it may concern,I wish to inform *** that Infotracer.com deals with publicly available information only. As a courtesy, we offer information removal services free of charge. Due to the nature of public records, we cannot guarantee that anyone's public information will not be made available again.Please see this is clearly stated here: ***’s information is removed and an email confirmation has been sent.I believe this resolves your issue.Sincerely,***.Customer Care Team
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[The problem is MY PERSONAL INFORMATION is not public access as you have it. Other folks information was in those files. You listed a "***" as one of my relatives. I DON'T KNOW THAT PERSON. Plus, you listed other '***' information in my file. THIS IS UNACCEPTABLE. I am not a criminal. They are. I don't write bad checks. In fact, I don't write checks at all. THEY DO. I have never been to prison. THEY HAVE. If anybody looks up that information and sees my name, address, and phone number listed---they'll believe its me. That's the problem. You can't just SELL folks personal information to others. That is an invasion of privacy. Taking it down but saying you will upload it again upon someone's request==that's wrong. I think higher government levels need to know this is going on within your organization.]
Regards
To whom it may concern,We would like to remind *** that Infotracer is a non-FCRA website, that allow users to access publicly available information. As a non-FCRA public records service, information found on Infotracer can sometimes be missing, inaccurate, or incompletePlease review our Terms of Service:***All customers must agree to our Terms before Infotracer will accept any payment.We wish to reiterate that ***’s information, as we are aware of it, is removed from Infotracer.com. If *** finds their public information again, we would suggest that another request be submitted. Removal requests are free of charge and can be made at any time by utilizing the following link:***I believe this resolves the issue.Thank you.Sincerely,***.Assistant Customer Care Manager
I used this service once to preform a background check on myself and was charge $4.95 for the service. Which was supposed to be a one time charge. Several days later the company charged me $19.95 even though I had already paid the $4.95 and did not have a monthly subscription. I have called and emailed them and have yet to have the money refunded to me. I do not see why I am being charged for a monthly subscription when I only selected a one time use. I have no way to cancel my account to prevent this from continuing.
To whom it may concern,I would like to let *** know that this Revdex.com complaint is filed under Infotracer.com, but *** subscribed to a partner site *** trial service for $4.95.After careful review of this complaint, I can see that this customer contacted our Dedicated Customer Care Team via email. Our system indicates that one of our dedicated Customer Care Representative responded to this customer's concern.On the checkout page of *** if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted.Please see StateRecords’ checkout page here:***It appears that ***'s *** account has been refunded of $19.95. The account was canceled and refunded on May 4th. Please allow 3-5 business days for the refund to process.I believe this resolves the issue.Sincerely,***.Assistant Customer Care Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
Infotracer.com advertises access to various legal records/warrants/traffic violations of a person. Once the basic information is entered i.e. first name, last name, state of residence, they incorrectly show court records and ask for $4.95 fees to access the records.
After the fee is paid, it is clear that the results of the search were false and no records are available.
The website incorrectly showed that there are court records under my name. I want my data removed from the website.
There are multiple similar complaints and it should be investigated if the Infotracer.com and their affiliates are PURPOSEFULLY indulging in malpractice.
To whom it may concern,I have investigated this complaint and found that *** contacted our Customer Care Team via email. Our ticket system indicates that one of our dedicated representatives replied to ***'s concerns.I wish to inform *** that the preliminary search accesses a database to confirm information exists on the individual. This information is provided as reference material. ***'s information is removed. As a courtesy, we offer information removal services free of charge. Due to the nature of public records, we cannot guarantee that anyone's public information will not be made available again.Please see this is clearly stated here: ***I believe this resolves your issue.Sincerely,***.Customer Care Team
I placed an order for a "single report purchase" for a background report from Infotracer. I paid $29.95 by credit card. My report never arrived. I called the customer support line and was told to look for an email from Infotracer containing a password to access my account. The email never came. I called back again and asked to have my order cancelled since I never received my report. They would not cancel my order. I asked for my account to be deleted, and they said they could not deactivate my account. I suspect that this company is running a scam.
To whom it may concern,I have reviewed the phone calls that *** had with our dedicated Customer Care Team Members. On the calls, our representatives explained to *** that a Single Report purchase could not be canceled because it is a one time fee.Also, on those calls, each of the representatives that *** spoke to, were happy to offer free search assistance. Our representatives explained to *** that the report could take 24/48 hours for it to be sent to ***, which *** acknowledged.Since *** is dissatisfied, I have refunded the charge of $29.95. Please allow three to five business days for the refund to process.Thank you.Sincerely,***.Customer Care Team
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
$3.99 for the first week then bill you another $20 a few days later. The information I got wasn’t worth $3.99 Let alone an additional $20.
Have been trying to contact them about canceling my subscription and multiple drafts from my account
To whom it may concern,I would like to let *** know that this Revdex.com complaint is filed under Infotracer.com, but Kizzy subscribed to a partner site StateRecords.org trial service for $4.95.I have reviewed the phone call that Kizzy had with one of our dedicated Customer Care Team Members. Kizzy requested a cancellation and refund of the account, the representative immediately processed this request for Kizzy on April 22, 2020.I have also made an additional refund on the trial charge of $4.95. Please allow 3-5 business days for the funds to be processed.Sincerely,***.Customer Care Team
A few months ago, I signed up and purchased a monthly subscription to use their background check report Services Etc. I had only planned on using it one time so I immediately cancelled the service about three business days later so it was well before my next month was was do and yet and still they had been taking 1995 out of my account ever since. I have contacted this company I've emailed them and asked them to cancel my subscription to cancel my membership everything they never got back to me I never received an email or phone call or nothing and at 11 at night they take out another 1995 I don't have money like that I can't afford this and this is ridiculous I don't know what else to do!
To whom it may concern,I would like to let *** know that this Revdex.com complaint is filed under Infotracer.com, *** subscribed to a partner site *** trial service for $4.95.After careful review of this complaint and our online system, I can find no communication between *** Branch and our Dedicated Care Team regarding the cancellation of this account.***'s *** account has been refunded in its entirety for the trial and the unused portion of the monthly subscription. The account was canceled and refunded on April 24, 2020. Please allow 3-5 business days for the refund to process.I believe this resolves the issue. Sincerely, ***. Assistant Customer Care Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
Went to do a background check on myself. 29.95 spent account cancelled immediately still billed no information. Now they would like me to resubmit 19.95. Sit seems like a scam. I would like a refund.
To whom it may concern,I have investigated this complaint thoroughly, and I see that *** contacted our Customer Care Team via email. Our system indicates that one of our dedicated Customer Care Agents replied to ***'s concern.Our Customer Care Team offered *** free search assistance. Our team of search experts is available 24/7 to help customers find information.Also, *** subscribed to a Single Report Purchase. If *** resigned up for Infotracer.com, *** would pay a monthly fee of $19.95.Since *** remains dissatisfied, ***'s account has been canceled and refunded in the full amount of $29.95 on March 31, 2020. We ask the customer to allow 3-5 business days for this refund to fully process back to the method of payment.Thank you.Sincerely,***.Infotracer.com
I had a 2003 Buick Lesabre that I put up for sale in February of 2020 I was going to purchase a Vehicle History using the Vin # and have it available for interested buyers .I went to the Infotracer website entered in the information and it gathered results and came back full report ready and available but to get that report it must be purchased so I bought for $14.95 a order which included 5 premium reports and 1 month unlimited vin lookups . So after paying for this I go to access report it then says sorry a report is not available for this vehicle. So wait a sec just told report ready and available not it's not I was charged Feb. 18 for 14.95 never used that is flat fraud it didn't say purchase and we will assemble report it said it was already completed and ready and available I just never went back to the site never recieved any reports but again I was charged 14.95 in March I went to website and it does stare a reoccurring charge of not canceled before month ends My mistake but it also says in terms of service a email would be sent reminding you of that charge .Not true I received nothing so I went to the site was going to cancel it to be sure of no more charges went to access the site it says I have no account the credentials were saved in my password manager so it was correct I had no account but charged I called and talked to representative told what happened she claimed she couldn't refund but she canceled my account but said I was already charged I had 5 premium reports and unlimited ven lookups for the month also said I would be able to login now acted like that was something special . Really how nice I had something I was already charged for just to see went and tried to login said same thing no account next day received email saying account suspended I had no access then next day another email saying service terminated stated my account expired but ii could have 1 year for 9.95 went to site sure enough after paying for and then being told I would have that for the month I had no access or account so I paid for 2 months 14.95 for Feb and March and recieved nothing it states they cannot guarantee accuracy but I would not have bought if I was not told they had a report already available they flat lied all the way around
This company erroneously charged me a monthly bill without providing a single monthly invoice or a statement. I had no idea about the charge until I noticed it accidentally today. They would have kept charging me indefinitely if I hadn't spotted the charge. There was no communication from the company alerting me of continuous membership or service agreement.
To whom it may concern,I would like to let *** know that this Revdex.com complaint is filed under Infotracer.com, but *** subscribed to a partner site *** trial service for $4.95.It is clearly stated on the checkout page of *** that if the customer chooses to cancel their account within the trial period, the trial fee will be the only amount billed. If the account is not canceled after the trial period, the customer will be charged the monthly billing fee. Customers must agree to the billing terms before payment is accepted. Please see ***’ checkout page here: ***It appears that ***’s *** account has been refunded in its entirety for the unused portion of the monthly subscription of the account. The account was canceled and refunded on March 23, 2020. Please allow 3-5 business days for the refund to process.I believe this resolves the issue. Sincerely, ***. Assistant Customer Care Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
This company refuses to delete my account. They are "storing my credit card and billing information 'safely.'" I asked them to delete it and was told by the customer service person *** that she would not do this. I would like my account and all associated information deleted, not "deactivated" or stored anywhere.
To whom it may concern, I wish to inform *** that when purchasing InfoTracer.com services, Infotracer will ask *** to provide certain personally identifiable information. This information is an email address, as well as a credit card or other payment information and a billing address. Infotracer uses this information as required to provide InfoTracer services *** purchased.All personal financial information required to complete purchase will be securely collected for purposes of processing payments and completing transactions. You can find this in our Privacy Policy: ***When at checkout, you can also find that we are dedicated to keeping our customers information secure, under “Private & Secure."After careful review of this complaint, the Infotracer Customer Care Team does not have a representative by the name of ***. ***, however, did communicate with our representative, ***. *** informed *** that at ***'s request, her account with Infotracer.com is cancelled and deactivated. ***'s information is removed, and an email confirmation has been sent on March 15, 2020. We offer removal services free of charge, but we cannot guarantee that anyone's public information will not be made available again.Thank you. Sincerely, ***. Infotracer.com
I cannot remove my personal information from this website. I have found that they do not offer an opt out process and I would like all of my personal information removed from infotracer and all affiliated sites.
To whom it may concern, After careful review of this
complaint, and our online system, I can find no communication between ***
and our Dedicated Customer Care Team regarding the Opt-Out request. I wish to inform ***
that Infotracer does offer an Opt-Out removal process, the Opt-Out tool can be
found here: *** What *** would have
needed to do was fill out an online form to have their information removed. On
our end, we review the request within 2-3 business days and delete the information
that was submitted. I would like to inform
*** that we cannot guarantee that anyone's public information will not be
made available again. ***'s information
is removed, and an email confirmation has been sent on March 05, 2020. I believe this resolves your
issue. Sincerely,***.Customer Care Team
I agreed to a $4.95 charge for the search I was performing not a 19.95 charge every month. Twice now I have emailed about accucom trying to pull money out of my account and no response from accucom. Fraudulent business practices
Multiple inaccuracies in my 'file' and although I have made several attempts to 1. Correct the misinformation and/or 2. Remove my 'file' from their database, the unauthorized and misinformed file remains available online.
This company seems disinterested in the accuracy and validity concerning the information that they make publically available.