Infotracer.com

I have record (email exchanges) with Infotracer customer service regarding request to remove or opt out personally identifiable information from their website, for fear of online bullying or harassment; but their resolution and response was not satisfactory. Infotracer, without written express permission from me, is collecting, exposing, and selling personal identifying information online.

***?

I attempted to contact Accucoms
Customer Support Manager
General Manager
CEO

to inform them that I found erroneous and false information displayed in web searches with respect to Accucom's company www.***.com

I am required to provide personally identifiable information that will compromise my identity to a corporation that is knowingly providing false information for sale to third party companies. Accucom and *** has failed to perform due diligence of a case that was expunged. They are making a profit off of false information and requiring information that can be used for identity theft.

This company responded to a complaint filed against eVerify.com regarding erroneous criminal records distributed and sold online. They have no method of receiving the FBI and SBI reports offered. This was they're email response to my complaint. InfoPay Customer Service *** Apr 8

to me
Dear Customer, I will gladly assist you with your request but first I wish to inform you that as public information broker we do not buy or sell any non publicly available/private information. Please be aware that public records can be obtained from official public records custodians or repositories and are made available upon request. In order to request a copy or removal of your official public record, please contact the official custodians of the public record you wish to be removed/withheld from public access. The process by which you may request for you official public record/s to be removed varies by state so please check with your local government public record repository/s for further details. Please be advised that customer support department does not manage or process any data related requests. We also do not normally process Data Opt Out requests by email or over the phone as our security protocol mandates that all personal (data opt out related) information is to be handled with the greatest regard to the requisites privacy. You may also request the removal of your public information from our website by submitting a data removal/opt out request directly to our Data Management department. Our secure Data Opt Out instructions are clearly posted on our website eVerify.com As a courtesy, you may opt-out of having your information included in the data that appears in search results of this website. Your identifying information such as your name, address, DOB phone number (as it appears on this website) will be withheld/removed upon written request submitted to our Data Opt Out Department as further explained below. It is vital that we are able to confirm your identity in order to properly locate and remove your information from our databases. Having your name alone may not be sufficient enough information in order to locate your record within our system. In order for us to locate and match your identifying information with a degree of accuracy we do request that all Data Opt Out request are submitted to our Data Opt Out Department accompanied by a state issued ID or a driver’s license as it is standard practice in our industry. This will insure that we have fully matched the information you would like removed with the information stored on our databases. Please be sure to cross out your photo and ID/driver’s license number prior to sending us the copy of one of these documents. We understand that you may have some security concerns when sending us your information. We wish to reassure you that we abide by very stringent security protocols. All information you provide through the data opt out request process is ONLY used for the purposes of removing data from our databases. The information you submit to us is not shared with any outside parties, sold, or used for any marketing purposes. It is used strictly to assist in the facilitation of the data removal request. Be sure to include any of the following reasons for your request: 1. You are a state, local or federal law enforcement officer or public official and your position exposes you to a threat of death or serious bodily harm 2. You are a victim of identity theft 3. You are at risk of physical harm 4. You have evidence the record is incorrect or expunged. It may further help us locate the information you wish removed/withheld if you provide us such details as the location of the data in question in a form of website/URL link. Please fax or mail your Data Opt Out Request along with your proof of ID and copies of any applicable court orders to: Fax: *** (This fax number is for data opt-out requests ONLY. The Data Opt Out Department does not manage any customer related issues) Data Opt Out Department InfoPay PO Box 130369 Boston, MA 02113 Although most information is usually removed or blocked permanently, we do not guarantee the information will not be available again in the future as we are not in direct control of the information distributed and obtained from official public records/government or third party sources. It is for this reason that we recommend you contact the custodian of the original record to request it be removed or corrected. In addition, we have no control over any information displayed by other online vendors and your Data Opt Out request will not remove information of third party websites. Please be aware that we are not a “consumer reporting agency” as defined by the FCRA, as we do not provide any data for use in credit, insurance, or employment screening. We explicitly prohibit the use of our service and the data it supplies for such purposes.

Sincerely, *** InfoPay Data Support Management

This Data Opt Out policy does not guarantee the inaccurate information will not be sold again.

I have repeatedly tried to speak with someone in regards to correcting some information on my son's background check information but only get false promises and lies. I began this process in September by filling out the "opt out form" provided by everify. I faxed it to the number provided on the form. The instructions said they would notify me of receipt of the documents. After over a month I called to verify if they had received the documentation. I got several different excuses and finally they said I had the wrong fax number even though it was the one they had provided me. I then faxed the form to the new number. I called back (please note you are on hold for at least 15 - 30 minutes and never talk to the same person) they assured me it would be taken care of that day. That was on 10/13. Each day sign up for the service, run the report and nothing has changed. When I call and get either ***, Victoria or *** they assure me "***" is tasking care of it now. When I ask to speak to "***" they say she is either in a meeting, at lunch or gone for the day.

Since the end of March 2017, a family member and I have been trying to have our information removed from eVerify.com. We each sent an opt out form and a copy of our ID card by certified mail to Opt Out Compliance Dept., PO Box 130369, Boston, MA 02113. Later we each received a green return receipt dated March 30 and signed by ***. eVerify.com states, "Please allow upwards of 30 days for us to fully process your Data Removal Request." Over 30 days passed and our information hadn't been removed. I later called *** several times. Our names were removed on June 27 from the Name Search section, but our address and my family member's name was still appearing in the Address Search section. I again had to call several times. Eventually *** emailed me and said she would contact the tech team for help. She last emailed me on August 29. On September 14, I called and said our address was still appearing. I was told that our address had been removed and to send a link to what I was seeing. On September 16, I saw that our address was no longer appearing. However, as of September 20, I see that our address is again appearing. On September 24, I called and complained. I was told that an email would be sent to ***. I also sent an email to *** with the URL of the address page and a screenshot of what I was seeing.

I opted-out of everify.com when my name was listed as a relative on the locatefamily.com website found by a Google search of my relative's phone number (no spaces between the numbers). At that website, in a square, was his address and phone number. Below it, were two boxes: you can leave a public message, or get a background report from everify.com. You did not have to get a background report, my name was there. Because I live at that address, I wanted to opt-out. My old legal name was removed as well as both of my relatives at everify.com, I do not remember the steps I took: I probably left a message; I did not use an opt-out form. About a month later, I searched my old legal name on Google. There was a URL by everify.com with my name, middle inital, and a mugshot of a man. I did not like it at all, and sent a message to everify.com. on their website. They responded quickly to my message in an e-mail. We will be with you in 24 hours. In my message, I asked for equal treatment: could they send names of others who they have done this to? I got frustrated with their slow reply, and sent many e-mails: you did not do this to my relatives, I legally changed my name over a year ago, here is my legal name change document, you cannot find me on the web - where did you get this out-dated infomation?, your opt-out was easy - try not to make this complicated, just because you share an office with peoplecheckpro.com, try to avoid using infopay.com because they are taking too long with my problem there, remove only the middle initial from the URL to look like other opt-outs. Everify.com requested an opt-out using FAX/Mail and drivers license as proof of identification. I left a phone message for everify.com, but they never called me back. Infopay.com did e-mail and call me: they confirmed that I opted-out of everify.com, but they could not change the URL.

I've repeatedly tried to get Accucom corp to stop publishing and selling my personal information and they have not been responsive to my requests. I have mailed them all the forms they asked for over a month ago and the database entries are still not removed. They make it very difficult to get this done, even if you are a victim of identity theft or have been stalked or harassed due to their negligence to remove the data. I do not consent to my private information being published or sold.

I have contacted eVerify.com , PUBLIC RECORDS DIRECTORY and Accucom since 2015 multiple times, since they are they same company under business corporations Inc listings. I have sent them signed and dated documentation information several months ago of the following items by mail , fax and email.. 1. An Everify opt-out form 2. A photo copy of my driver license 3. A List of addresses, phone numbers, names and other personal information 3. A FL State Department confidentiality Exemption form 3. Also I advised them of identity fraud and theft report which I filed with the Local ,State and Federal Law Enforcement, Federal Trade Commission Agencies.

I went here to look up some info on someone and signed up for trial for $1. the info I got was useless and had nothing it promised. I cancelled that same day. I have been charged on my credit card 19.95 every month for 6 months now . This company is terrible do not waste your time or even a $1 they will find a way to say you never cancelled and think it is justified to charge this amount of money for no info.