Infotracer.com Reviews (%countItem)
Infotracer.com Rating
Address: PO Box 130369, Boston, Massachusetts, United States, 02113-0007
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Recordsfinder.com all day long at least 20 days a day. Records Finder has sent text messages all day long to my cell phone. Advertising there business offers. I am 100% not interested in becoming a member of Records Finder. I have never applied for service with Records Finder. I have spoken with five representatives from Records Finder asking them to Please stop sending emails to my personal email and stop sending texts to my cell phone over 20 times a day. This is 100% annoying and it. I have done everything humanly possible to stop Records Finder to stop sending 20 text message to my phone and 20 emails to my personal email. I have turned off notifications on my home computer. It still won't work. My next step is I am going to contact California Office of Attorney General and to California Secretary of State. I will advise these two government agencies of Records Finder business harassing me. All while I am sleep at night I hear a beep that wakes me up it is Records Finder sending me a text message about locating someone. All I ask is Records Finder stop harassing me stop sending me 20 texts message a day and stop sending me 20 emails sent to my personal email Please Records Finder please stop harassing me with 20 text messages and 20 personal emails trying to get me to subscribe to the service Records Finder offers I am totally not interest please stop please.
To Whomever This May Concern,
I could not find *** in our database as a customer under their name or email address.
RecordsFinder.com does not send text messages. I believe *** might have RecordsFinder.com confused with some other service. If *** can send screenshots, I am happy to look at them but I believe that *** has the wrong merchant. I suggest *** contact the proper vendor regarding their complaint.
Thank you.
Sincerely,
*** R.
Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have the correct merchant. Because I telephoned your office. I will be complaining to California Office of the Attorney General. Because, your company does not want to take responsibility for its actions. When I telephoned your office on Saturday the Supervisor advised me that hundreds of customer were making the same complaint as I was. I may not be a member of your service. However, some how your marketing department is sending me text messages all day and all night. It is annoying and it is harassing. Why you are trying to deny the fact that your company is sending me text messages day and night I don't know. I will send your company and California office of the Attorney General the same snapshots. Because your company is harassing me on my cell phone, with your ads. Please stop I am begging and pleading with you. Please don't just try to blow off this complaint. Please don't just try to make excuses. Please just correct the problem.
Regards
To Whomever This May Concern,
I just tried to call *** to resolve this issue. I do not want to call again as I do not wish to disturb ***. Again, text messaging is not something that RecordsFinder does. I spoke with our phone support team and none of our supervisors have spoken with anyone about this matter. This is not an issue anyone is complaining about to our support department.
If *** could provide a screenshot or even the number the text messages are coming from, we could try to look into it. At this point in time, there is nothing more I can do unless *** can provide more information. Once I have more information, I will try my best to assist however I can.
I do not believe that *** has ever had an account with RecordsFinder.com. I could not find any accounts matching the name or email.
Thank you.
Sincerely,
*** P.
Assistant Customer Support Manager
Revdex.com:
I w
the reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I will provide a screen shot. I am on my way to work now. I work and I go to school. So I will need to do this on the week end I have a full 60 hour week with work and school. I will address this issue on the week in thank you, ***
Regards
I sent an email on April 5th and on April 20th as well as using their contact form on their website to have my information removed from the inteligator website and I have not got any response.
To whom it may concern, Accucom is an affiliate for TruthFinder.com on ***, and the information *** sees on *** is coming from TruthFinder.com If *** wishes to remove the information from that site, *** can request the removal here: ***
However, ***'s information is removed from sites associated with Accucom. *** should have received a confirmation email yesterday from ***.Please note that sites associated with Accucom deal with publicly available information. We offer removal services free of charge, but we cannot guarantee that anyone's public information will not be made available again.Thank you. Sincerely, *** P.Customer Support Assistant Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
You sent me an email saying you removed my information yet it was never done and its all still showing up on the link your website barely works yet it is showing the multiple entries in my former locations with my relatives in *** on *** on this link ***
***
Regards
To whom it may concern, The information on the URL link provided from *** has been removed.Please note that sites associated with Accucom deal with publicly available information. We offer removal services free of charge, but we cannot guarantee that anyone's public information will not be made available again.Again, Accucom is an affiliate for TruthFinder.com on ***, and the information *** sees on *** is coming from TruthFinder.com If *** wishes to remove the information from that site, *** can request the removal here: ***
Best
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
I used the website InfoTracer! to search for a potential warrant in connection with a particular name. The site initially provided results stating that an outstanding warrant had been found, and provided some identifying information about the individual. It allowed for purchase of a copy of the warrant for a one time fee of approximately $29, with the creation of an account. I created the account and entered my credit card information. I was then taken to an account page, not to a copy of the warrant. Once in the account page, I had to look around for the option to search for the warrant again. Once I got back to the search option, I searched for the individuals name again, and entered the exact same criteria; this time "no results" were found. Furthermore, I tried to find the option to cancel my account so that I don't get charged any type of recurring fee- which by the way, I should not be charged, since the option I purchase was a "one time" fee. The link they provide to cancel your account does not cancel the account, it just takes you to an FAQ page. Lets wait an see if they try to charge anything else to my account. I bet they will.
To whom it may concern, *** contacted our Dedicated Care Team on April 13, 2018, to cancel the account. The representative replied back within 24 hours to let *** know that it was a one time purchase and that there will be no future billings from InfoTracer.com Single report purchases will be billed on a one-time basis. The customer agrees and understands that, except as may otherwise be indicated, they will be billed whether or not any report you purchase yields any results, and whether or not the results contain incorrect information or no information at all.Terms can be found here: ***Please be aware that the information obtained using InfoTracer searches may not always be accurate and up to date as we do not create, verify, or guarantee the accuracy or the amount of information provided through our service. Data availability is largely dependent on various public sources from which the information is aggregated. Also, Los Angeles Co. Superior Court database is an index of case filings only. ***I have refunded the charge of $29.95. Please allow 3-5 business days for the funds to be processed. Sincerely, *** Assistant Customer Support Manager
As a recent victim of identity theft, I am distraught that InfoTracer is refusing to remove my personal information from its website and the many other sites owned by the company. I faxed in a request on 3/12/18, followed all of their instructions, including a redacted copy of my ID and police report from the fraud incident, yet they still have not removed the information. I also resent the fax on 4/9/18 and heard nothing back. Because faxes are such an antiquated and unreliable form of communication, I emailed them to make sure they received the fax and that my account was scheduled for deletion. I received a form letter back from someone who obviously didn't read my original email or address my concerns. I emailed again asking them to confirm that they received the fax and they did not reply. This company's behavior is completely unacceptable and they should suffer consequences. First of all, they are publishing private citizens' data without permission and putting us all at great risk for identity theft, stalking and harassment. Secondly, their opt-out policy is absurd. Asking users to use a fax, an antiquated form of technology that most of us haven't used in years, makes it more difficult to opt-out. Plus they ask for "proof" that you are a victim of stalking, identity theft or are a law enforcement official. Why should I have to wait to become a victim of a crime before my personal and very private information is removed from the Internet. InfoTracer claims that this information such as age, birthdate, address, all previous addresses, list of relatives, phone number, etc., is public record, but I have serious doubts it is actually public record, as I have contacted various agencies in my state, including the DMV and voter registry and they have assured me that information is kept private. Posting this information online for any random person to view, is unethical as it is a dream for all sorts of criminals, hackers, stalkers, etc. Refusing to reply with removal requests should be criminal.
To whom it may concern, After careful review of the complaint, I can find no account, no communication between *** and our Customer Care Team, and no fax from which the date that *** said it was faxed on. InfoTracer deals with publicly available information. We offer removal services free of charge, but we cannot guarantee that anyone's public information will not be made available again.***'s information is removed. Sincerely, *** P. Assistant Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***..
I sent two faxes to InfoTracer on March 12, 2018 and April 8, 2018, as you can see from the attached screenshot from HelloFax. I also emailed many times, only receiving a reply once from someone named “***” who did not even bother reading my email before responding (see attached screenshot). When replied to ***, asking for confirmation of my faxes, she did not respond. If you changed your opt out method to modern and reliable methods of communication that are used in 2018 such as email or an opt-out link on your website (as almost all of the other data companies do) you wouldn’t be losing the faxes. Also, InfoTracer blocked ***, the first internet fax service I used, most likely because they know people no longer own fax machines and want to make it as difficult as possible for people to opt out. Blocking a popular service like *** is extremely unethical. I need assurance that my information is removed from ALL sites owned by your company and will not be placed on sites owned by your company in the future. If my information reappears, I need an email address and real contact, not a fax number, to get it removed. Please provide a full list of all websites and companies owned by and affiliated with your company. I need this list to ensure all information has been removed as there are too many sites and Accucom is not transparent about the sites it owns. I can’t even find a simple list even in the parent company’s site. Please provide a full list of ALL of the sources you used to collect my data and compile a profile. I need this to ensure my data is removed at the source. I have no social media accounts and have removed my information from all major data broker and aggregator sites. Additionally, I have checked for public records with government agencies where I live and have previously lived, and they do not have the personal information you were displaying on your site available as a public record. I need to know exactly what records this was coming from.
Regards
To whom it may concern,
Though we received the fax on April 08, 2018, Infotracer.com Opt Out Policy states it may take 30 days to process the removal request as we receive a high volume of opt out requests every day. This is a service that we provide free of charge to anyone who requests it.
Please see this is clearly stated here: ***
I would like to inform *** that InfoTracer.com does not block any faxing services.
We were unable to initially find ***'s correspondence because *** did not use the same email address that she provided to the Revdex.com. We were finally able to locate correspondence.
Again, we do not guarantee the information that was the subject of the request will not be available again in the future, as we are not in direct control of the information distributed and obtained from public records sources. We cannot provide the sources of the information because they come from multiple proprietary public information sources.
I wish to reiterate that ***'s information, as we are aware of it, has been removed from our websites. *** is welcome to email our Opt Out Team Member, ***, at *** in regards to any future removals. I believe they are already in contact regarding this issue.
Thank you.
Sincerely,
*** P.
Customer Support Assistant Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
It has been more than 30 days since I sent the first fax on March 12 (and I provided proof that it was sent over a month ago with the screenshot in the previous message) so that has been more than enough time to comply. It is interesting to note that compliance only happened after I filed the complaint with Revdex.com so infotracer waits until they are forced to do the right thing instead of doing it automatically.
Secondly, you didn't respond to any of my other requests, which are crucial. Please carefully reread my previous response. I need the following:
1: A full list of all websites and companies owned by and affiliated with Accucom. Unfortunately Accucom is not transparent about the websites it owns and it is impossible to find a full list even on Accucom's website. In some cases thee are sites that appear to be affiliated with another company (CIS)but I have traced back to Accucom. I need a full list of every single site so I can verify my information was removed from all of them.
2. I need a full list of every source you used to compile information on me. I have contacted government agencies where I have lived and none of them have public records on me with the personal information you posted on your sites. I need to know exactly where the information is coming from. Again, I need a full list of every source you use to prevent information from being reposted.
Regards
To whom it may concern, A confirmation email was sent to *** on April 14 and 19, 2018, from *** to confirm the removal of ***'s information. *** can contact *** at *** for any future removals. On the Accucom site, it provides a link to InfoPay. *** can visit InfoPay.com as its a simple and user-friendly site for customers to find any common questions they may have or websites affiliated with InfoPay. Again, we cannot provide the sources of the information because they come from multiple proprietary public information sources. Please see "Removing Your Information from its Source:" ***Thank you. Sincerely,
*** P.
Customer Support Assistant Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
1. A full list of all websites owned by Accucom is a simple and reasonable request. I need this list to determine all of the sites have removed the information. The list on Revdex.com appears to be incomplete as Accucom also appears to own another company called CIS, that runs a number of other websites.
2. A list of all public records you use to get information is another simple and reasonable request. If they are public records, it is not proprietary information. I have reason to believe some of this information was obtained unlawfully and I need a list of all sources to 1) ensure information is deleted at the source and not reposted online and 2) to ensure the information was obtained lawfully.
When you are posting individuals’ personal information online—putting countless individuals at risk of stalking, harassment, identity theft and other crimes—they have a right to know where you obtained that information (especially as you said you can’t guarantee it won’t be reposted). They also have a right to know exactly what sites you own so they can verify the information has been deleted.
I know that my information has been deleted from your website, but I also want confirmation that all my information has been deleted 100% from your databases.
Failure to answer my simple and reasonable questions will make it clear that Accucom is trying to hide something and will result in rejections of the Revdex.com response. Additionally, I have filed complaints with the FTC, Massachusetts Attorney General and will share these responses and lack of transparency with them as well as members of Congress.
rivate and
Regards
Info collection agency that refuses to remove my info from their website. I have emailed twice but they refuse to remove my info unless I mail or fax a form. I told their customer service that I do not have access to US mail or a fax as I am currently serving overseas in the military. They just regurgitate a message from their website and claim it is a "PRIVILEGE" for them to remove me from their website, as if it's not my info on their site. I have told them that their website having my info is a danger to myself and my family, as well as given them the link to remove, yet they refuse.
To whom it may concern,*** had contacted our Customer Care Team via email. Our system indicates that one of our dedicated representatives replied to this customer concern within 24 hours.Also, we do not usually process removal requests by email or over the phone as our security protocol mandates that all personnel (data opt-out related) information is to be handled with the highest regard to the requisites privacy.*** was informed that removal requests could sometimes take up to 30 days. We have successfully removed *** information in our database.Please note that ***.com deals with publicly available information. We offer removal services free of charge, but we cannot guarantee that anyone's public information will not be made available again.Sincerely,*** P. Customer Support Assistant Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
I discovered information pertaining to my identity on a number of websites maintained by InfoPay, including but not limited to the following:
RecordsFinder.com
GovernmentRegistry.org
Infotracer.com
***
***.org
***.org
***.com
ReversePhoneCheck.com
When I discovered this, I followed the opt-out policies for each one and sent an opt-out request document to a number of them, along with proof of my identity and documentation proving my legal obligations had been resolved. InfoPay assured me that all of my information was removed.
However, I discovered that this was not the case. Searching for my name in an alternative format, "***," led me to discover my information was still listed on these websites. Furthermore, I was told my some representatives of these websites that I would have to submit opt-out requests for each website separately, even though the opt-out documentation is going to the exact same address each time.
I am again requesting that this information be removed. If I have to submit opt-out requests for each individual website and send out numerous letters all to the same address, I will do so.
My information is listed at these links:
To whom it may concern, After careful review, I can find no communication between *** and our Dedicated Care Team to confirm the removal of the information or that individual removal requests would need to be submitted. *** information is removed. If *** has found more information on the sites that were listed, *** is more than welcome to contact our Opt Out Team at ***. The sites deal with publicly available information. We offer removal services free of charge but we cannot guarantee that anyone's public information will not be made available again.Sincerely, *** P. Assistant Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[All of my information is not quite removed, not yet at least. I have received a response from *** and I will work with them intimately to make sure my information is removed.
Only when all of my information is removed will we be able to close this matter. I'd appreciate the Revdex.com to provide oversight on this matter until it is effectively resolved.
Thank you for your efforts and your patience while Accucom, InfoPay, and myself work together to close this matter.]
Regards
To whom it may concern, Although *** Rede received an email from one of our Dedicated Customer Care Team Members, *** made no further contact with our the support team after April 10, 2018. The sites in which *** saw the information is removed.Again, the sites deal with publicly available information. We offer removal services free of charge, but we cannot guarantee that anyone's public information will not be made available again.
Revdex.com:
*PoliceArrestsPoliceRecordsFinderPublicRecordSpyRecordsFinderReversePhoneCheck***I am attaching a PDF showing screenshots of all websites in question. I just took these screenshots within the last half-hour. Let's make sure we are thorough in our purging of my information.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
It appears we are having some communications issues.
I did, in fact, respond to Accucom/InfoPay's initial email with a detailed listing of all of the links and information that InfoPay and Accucom's websites provide regarding myself.
I even explained that my initial requests to have my information removed were not completely honored. While searching for my name in some cases shows "nothing found," searching for misspellings of my
name as "***" leads to my real name of "***" being revealed.
Also, I was told by representatives of CriminalPages, one of InfoPay and Accucom's websites, that I would, in fact, have to mail an entirely separate opt-out form to the same address INfoPay traditionally handles opt-out
requests at, even though I've already done this multiple times.
"APR 03, 2018 | 07:53PM EDT *** replied:
Hello *** ,
Thank you for your inquiry. Yes, CriminalPages also needs a separate Opt Out request. Attached here is the form."
I have filled out several of these forms and sent these documents to the affiliated opt-out addresses, and my requests have yet to be processed.
Meanwhile, this is the email exchange I had with Accucom and InfoPay on 10-APR-18:
InfoPay Opt Outs <***>To:***Apr 10 at 8:17 AM Type your response ABOVE THIS LINE to reply
APR 10, 2018 | 08:17AM EDT *** replied:
Hello,
We sincerely apologize for the inconvenience that we may have caused in regards to your opt out. If you could provide us with a bit more information in regards to the removal of your information, that would be great.
An example of this would be first, last name, DOB, state, and site in which you are seeing your information.
Cheers, *** InfoPay Opt Out Data Support Management
Construction Worker <***>To:InfoPay Opt OutsApr 10 at 11:14 PM
Okay, no problem!Name: ***DOB: ***State: New JerseyI will send you redacted copies of my driver's license and court documents if required.Note: Names are listed on various websites as ***, *** G ***, *** R ***, ***, and most recently as I discovered, misspellings, in particular "***"When I search for my information under misspellings of my name, such as "***," I discover information for my actual identity under "***," including on webpages where I have already requested to opt out.I'd like you to remove my information from ALL InfoPay and Accucom-related websites, including but not limited to the following, please:RecordsFinder.comGovernmentRegistry.orgInfotracer.com***.org***.org***.comReversePhoneCheck.comCriminalPages.comCriminalRecords.infoPublicRecordSpyIf you need, I will send you screenshots.Links:CriminalPages.com:***
***
***.org:***
InfoTracer:***
***:***
***:
***
PublicRecordSpy:***
***
***
***
ReversePhoneCheck:***
***:***
CriminalRecords.info:***If you require screenshots detailing the search results, some of which are very revealing and specific, especially CriminalRecords.info, I will send them to you.I appreciate all of your efforts to work with me personally on this matter.-***
Unfortunately, this was the last I heard of InfoPay/Accucom from this point on.
Perhaps we are having a communications issue?
So, I'd like to see if we can all try again and work together to resolve this.
So, we need to take a look at the following websites and ensure that all information pertaining to myself, listed as "***," "*** G ***," "*** R ***," "***," and "***" is removed.
CriminalPages
CriminalRecords.info
***s
I am also attaching a redacted copy of my driver's license as proof of my identity.
I really appreciate InfoPay and Accucom taking on my request, but I want to make sure that we finish the job please.
Thank you, everyone, for coming together so we can resolve this. I don't mean to be a hardcase, but let us see if we can't resolve these issues together.
Regards
To whom it may concern, The links provided by *** were selection pages, which are not indicative of the information available in the member's area. Customers can only reach this page through front page teasers, and *** has already been removed from them. The only reason *** can access them now is that *** has saved them from prior front end searches.*** is removed from our the member's area and teaser searches on all of our sites.*** and ***.org are affiliated own sites; we are working with the owners of these sites to take down the selection pages that *** has sited. We do not control their front end, only their member's area. Thank you. Sincerely, *** P.Customer Support Assistant Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I do appreciate InfoPay trying to work so diligently to ensure I truly am removed from their websites and search services, but I still am not convinced I truly am removed just yet. We're almost there - we're just not done.
I highlight this statement:"*** is removed from our the member's area and teaser searches on all of our sites."If this is meant to indicate that my name will no longer appear in search results regardless of how it is typed or misspelled, as well as there being no more reports on me, then I am prepared to say that the
information in the previous response was incorrect. However, it is true that some, not all, of the web pages under InfoPay's control indicate that reports are unavailable. Nevertheless, I was under the impression
my name, in its entirety, would also be removed from search results.After receiving this most recent notice, I did a fresh search for myself directly from each website's main front page using terms such as "***," "***," ***n ***," and "***n ***."
Through searches of various misspellings, I am still finding my real name and information. In particular, my real name and expunged criminal convictions are still showing up on CriminalRecords.Info, which is most disturbing.
I am attaching screenshots for review.I would like to see my name no longer appear in any search results whatsoever, especially CriminalRecords.Info. This particular website is of grave concern since it shows my name and prior charge, then directs to
InfoTracer, which actually did successfully remove my information from search results. Yet www.criminalrecords.info continues to display my information in search results - this is very disturbing.Therefore, I must encourage InfoPay to make sure I am removed from everything - reports and search results. I will fax and email opt-out requests specifically tailored to each individual website in the coming week
to ensure my request is formally made and accepted. These requests will include the opt-out request, a redacted copy of my driver's license, the relevant court documents, and screenshots for each entry.Please, let's get this done and fully purged. I cannot accept anything less than a full removal of my name from everything, including search results.
Regards
I would like to thank *** for the additional information. The screenshots are very helpful.
I am working diligently with our development team to ensure that all of ***'s results are removed from teasers. I am also reaching out to affiliates like *** to please remove *** as well.
I appreciate ***'s patience as we work to remove the information.
Thank you.
Sincerely,
*** R.
Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Alright, That is a good sign, and I do appreciate these efforts. I'm 'rejecting' the response as a formality so as to allow the Revdex.com to coordinate directly with InfoPay and its affiliates on this matter to ensure that all of my data,
including teaser information, and especially CriminalRecords.Info, is removed.Once ALL of my information is 100% off these websites, then I will be satisfied and we can finally close this matter.
Regards
is a company that operates at least 3 websites for searching public records: ***, InfoTracer.com, and ***. There is no indication on any of these sites that they are all just affiliates of the parent company operating on the exact same database. They are in fact one single product being marketed as different products. For this reason, I attempted to report them to Revdex.com as a scam, but Revdex.com declined that request and suggested I simply post a review.
Additionally, these websites offer a preliminary free search after which they will indicate that certain records are available, but then after purchasing a subscription those records are not available. They then attempt to get you to pay more money by saying there is more information available on premium reports. I purchased subscriptions to both *** and InfoTracer (which is how I discovered that they are the same website) and could not even locate records that I know exist for myself. I highly recommend avoiding these business entirely.
I need to do a background check on an individual. I entered that person's name and state, and Infotracer said there were 2 reports on this individual. It brought me to the purchase screen where I could choose the duration of access to this database. I only needed this one person's report, so that's what I chose. I paid twenty dollars for this, and what did I get? Absolutely NOTHING!! It just came back asking for more money. How do I know that if I give them more money, I still won't get bamboozled?? This is a terrible rip off. I want a refund.
To whom it may concern, I have reviewed the search history on ***s account carefully and can see that *** ran several searches and received results on every single one. *** received an email from InfoTracer.com notifying her that InfoTracer can offer access to additional premium information for an additional charge. This service is completely optional and separate from the unlimited access that *** enjoyed as part of her InfoTracer membership. *** responded to the email but was unclear about any issues or concerns.The Customer Service Representative offered for one of the Search Specialists to help uncover information free of charge as a courtesy. *** did not respond back to the email. I do not believe that *** gave our Customer Service Team the chance to resolve the issue. I have refunded the charge of $19.95. Please allow 3-5 business days for the funds to be processed. Sincerely, *** P. Assistant Customer Care Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
The recordsfinder.com has invalid email address for customer support. I had a trial membership (created on Feb 18, 2018) and sent cancellation within 1-2 hours after I created the account. Because of invalid address the request didn't go though and on Feb 22, 2018 I was charged $25. I called their support number (*** and noted that their email is invalid. They denied it, stating that it's impossible and didn't refund me the unfairly charged money. As a prove, please login into my email account:
www.mail.com
***
Pwd: ***
The email sent has a subject: "Not getting the promised information".
The bounced back email:
You will see on the same date: "Mail delivery failed: returning message to sender"
==============
A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following address(es)
failed:
***:
non-existent domain
==============
Unfortunately, I didn't notice it right away.
Please don't give them my email password!
They also should return me $2.99(charged on Feb 18, 2018), since there were no results, while preliminary search did say that they found all the information, such as address of the car owner.
To whomever it may concern, This information is provided as reference material only. Search results obtained from the Preliminary Search may not match the search results obtained in the member's area based on the same search parameters.Unfortunately, we can't guarantee full or accurate information for every single name, phone number or address because publicly available information varies. Records may be missing or incomplete for a variety of reasons including state restrictions.***
After careful review of the complaint, I can see that this customer contacted our Customer Care Team via email and a live call. February 18, 2018, the customer asked for additional assistance on a License Plate number, our representative informed the customer that the reason this customer may not have been able to find any records is that some records are protected under the Drivers Privacy Protection Act (DPPA) and cannot be made public. On February 27, 2018, the customer request for cancellation was handled by one of our Phone Team Members. I refunded the charges of $2.95 and $24.95 back to the customer. The refund will be placed back on the customer's account within 3-5 business days.Thank you. Best, ***Customer Support Assistant Manager
Company is a People Finder who is displaying not only my private and personal information but my cell phone number. This is a violation of the FCC and FTC, as well as Identity Theft and Invasion Of Privacy.
I have filed a FTC complaint against the company.
I have asked them to remove the information thru email contact and they refuse to do so. They are continuing to display my personal and private information for anyone to see which violates my personal privacy.
I'm also filing felony criminal charges against them with the FBI office in Albuquerque, NM.
To Whomever This May Concern,
*** has been in contact with this office several times over the past few weeks. We have repeatedly tried to contact *** for more information but because *** uses several different email addresses that appear to be fake, we are unable to communicate with them.
***
I have personally checked this URL several times and there are no search results available in our database for *** in New Mexico. If *** would like to provide a new URL, new information, a screenshot, or other helpful information to remove any remaining information, that would be wonderful. We have contacted *** many times for this information and *** does not reply to any of our repeated contact attempts.
Thank you.
Sincerely,
***
Customer Service Manager
This company is a scam. First you pay to access the site then it wants you to pay again for Premium Data package just to get the info you should get from the initial payment. All I wanted was the information pertaining to myself not even someone else. Stay away.
I had initially googled for background information for a deceased relative, I chose Lien.recordsfinder.com, I noticed that the website address had changed to "recordsfinder.com. I keyed in the relative's name and requested lien information. A message appeared that I had to pay $2.95 for a one time fee and get 5 days for free. I gave my credit card information, and 1 listing came up for another person with the same name, but different city. Above in the right corner, a box appeared and the message stated that there are 100 more people with the same name. So, I clicked on the box and another listing appeared, I scrolled down until I found the person with the correct information. I clicked on view report, the report populated with no information and I was told to pay $24.95 to view information for liens, premium background check, etc. I returned to the main menu and requested a background check, another listing appeared and scrolled down again and did not see the relative's name that I had seen before. Another box appeared and said that I could check back in 2 days. This company has numerous complaints, I cancelled services right away. Payment is received via Infopay.
To whomever it may concern,
Please be advised that our service allows the customers to conduct searches of various public records. Any data presented as a result of these searches is derived from records that are not in the control of RecordsFinder.com and may not always be accurate or complete.
This is found in our FAQs:
***
I wish to inform the customer that RecordsFinder.com provides premium reports in addition to our unlimited searches and reports. These premium reports come from a different data partner which we acquire for an extra fee of only $19.95 as these information are not available anywhere else. For our member's, the premium reports are an added value to our service. Please note that purchasing premium reports is optional.
Here is the link about Premium Reports:
***
Our system indicates that the customer’s account has been cancelled on February 13, 2018. I have authorized a refund of $2.95. Please allow 3-5 business days for the refund to process.
Sincerely,
***
Customer Support Assistant Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Need to inform customer upfront about a more extensive search will cost $19.99 and don't lure them in with $2.95 cost to bait and switch
Regards
To whomever it may concern,I wish to inform the Revdex.com that the customer subscribed to our trial service for $2.95 which provides 5-days unlimited search pass to RecordsFinder.com. Any data presented as a result of these searches is derived from records that are not in the control of RecordsFinder.com. Unfortunately, we can't guarantee full or accurate information for every single name, phone number or address because publicly available information varies. Records may be missing or incomplete for a variety of reasons including state restrictions.Hence, RecordsFinder.com also provides optional purchasing of premium data as an added value to our services. These premium reports come from a different data partner which is why we require the extra fee of only $19.95. Premium reports are completely optional and customers do not have to purchase them. We simply offer them as a convenient addition to our regular services. Customers may still run as many searches as they want within the RecordsFinder.com unlimited member's area. I believe this resolves your issue. Thank you.Sincerely,*** P.Assistant Customer Support Manager
Company is not FCRA compliant and is offering my personal information, online for a price. I have requested they remove my information from their services and was informed I have to fill out a form including personal identifying information, copy of my license, copy of court documents, and more. I must then mail this information to their P.O. Box. Having issues with identity theft as well as scam calls from numerous sources over the past decade, I do not feel comfortable with my information being available for purchase online, I also feel even less comfortable with sending corroborating documents to a random person I don't know, claiming to be a legit company, neither of which I can verify the character of.
All other companies have removed my information from their sites without issue or hesitation. There is no reason this company can not do the same.
I want my information to be immediately removed from their site and services.
To whomever it may concern,
I would like to inform the Revdex.com that *** J. *** had contacted our Customer Care Team via email. Our system indicates that one of our dedicated representatives replied to this customer concern within 24 hours.
*** J. *** information has been successfully removed from Infotracer.com.
We offer removals free of charge, as a courtesy. However, we ask for identification because it is industry standard. Also, we prefer to receive a court order dismissal before removing violent crimes. *** was informed that opt outs can sometimes take up to 30 days.
Please note that InfoTracer.com deals with publicly available information. This is stated in our Terms and Service:
***
I believe this resolves your issue.
Thank you.
Sincerely,
***.
Customer Support Assistant Manager
Revdex.com:
My information appears to be unsearchable at this point on infotracer website. I want to also make it clear that I have no criminal record, including no violent crimes.
Regards
I have never done business with this company, yet they are selling personal information on me on their numerous websites - Infotracer/InfoPay/*** . I didn't authorize the release of the information and I will like the information deleted.
I wish to inform *** that we do not own or operate ***.
If *** wishes to remove the information on that site, *** can request a removal of information here: ***
***’s information has been successfully removed from InfoTracer databases.
Please note that infotracer.com deals with publicly available information. We offer removal services free of charge but we cannot guarantee that anyone's public information will not be made available again.
You can find out Opt Out Policy with easy to follow steps for removal here:
***
Thank you.
Sincerely,
***
Customer Support Assistant Manager
To:Revdex.com
I am writing you because I cant access the link to remove my info and my families info from
your publication.
we are being subjected to cyberbullying and stalking
my name is:
*** 02907
mother *** 80 years old
*** 48 yrs
*** 28 yrs
please help
thank you
To whomever it may concern,I would like to inform the Revdex.com that we have provided the opt out link to *** containing the complete guidelines on how to successfully process Data Removal Requests on January 16, 2018. *** was also informed that opt outs can sometimes take up to 30 days.We have successfully removed ***'s and ***'s family's information in our database.Please note that infotracer.com deals with publicly available information. We offer removal services free of charge but we cannot guarantee that anyone's public information will not be made available again.You can find out Opt Out Policy with easy to follow steps for removal here:http://members.infotracer.com/customer/terms?tab=termsThank you.Sincerely,*** P. Customer Support Assistant Manager
I asked them to take my name and information off thier database for privacy and I have been getting a lot calls from scammers for people that I dont know and the people on this background are not related and I dont live at these address we told that I need to sent a copy of my id or driver's license this says very fishy and am very comfortable about give anyone a copy of id.Unfountanly I have very common or simlair name so credtior have put other people infomation on my background .and they refuse to do this with out my id they say they want to make sure am the right person I dont know if this a scam company and claim that are not broker or sale my information I would like know where they get my information from in frist place I email back and ask them this very same question but I get no response.
To whomever it may concern, I would like to inform the Revdex.com that *** and our representatives have personally communicated through email about the removal of ***'s information. We offer information removals free of charge, as a courtesy. However, we ask for identification because it is industry standard to confirm the identity of the person asking for information to be removed. *** was informed that opt outs can sometimes take up to 30 days. ***’s information has been successfully removed. You can find out Opt Out Policy with easy to follow steps for removal here:*** Thank you.Sincerely,*** P.Assistant Customer Support Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards
The company has been advertising my name and background and criminal history report without authorization and free well to the public and without payment @***, this company owned this site with direct payment to thier paypal account under Accucom. This has hindered me and cost me jobs, after finishing my PhD in 2016. The report record is not only wrong, their no such recording in county or cities claimed. I've been a victim of Id fraud and all court has clear my name over 15 years ago. Most of their recorded shows current dates or last five years and when in fact it clear by the court over 15 years ago and some or all where violation that happened when I underage.
This will serve as a final notice Cease and Desist Order. An official order has been filled with the notice directing a person or entity to stop immediately. The injunction on the person or entity that prohibits the named activity as suspicious, illegal and violates the child Act Law base on violation before the age of 18. All name for *** or *** shall cease and stop. We are also, looking for restitution in the amount of up to 100,000 as or now in process of litigation through this venue or else within 30-90-days civil process would begin. The causation of this ads has hindered books sale online and several tune downs for jobs.
Sincerely Your
To whomever it may concern,
I wish to inform *** that CourtRecords.org has an easy automated Opt Out Process which can be located here: https://www.courtrecords.org/lp_optout.php.
I have removed the records that *** provided in their link on ***'s behalf.
CourtRecords.org is a non-FCRA website and only provides publicly available data.
You can find this in our Terms of Service here:
https://www.courtrecords.org/terms.php
I believe this resolves the issue.
Sincerely,
***
Customer Support Manager
It feels like this web site is not telling the whole truth. Not only was it not free, but the reports for the person that I was looking for were partial, I did not see a mugshot with the report. Please cancel my account. I do not find this site useful anymore after I got all the reports I needed.
To whomever it may concern,
I wish to inform this customer that our service allows members to conduct searches of various public records. Any data presented as a result of these searches is derived from records that are not in the control of Criminal Pages and may not always be accurate or complete.
Unfortunately, we cannot guarantee a mugshot with every criminal records search. Availability of these items vary state to state and county to county.
You can find this in our FAQs:
http://new-members.infotracer.com/customer/faq
This account has been successfully refunded and cancelled on December 29, 2017. The refund of $19.95 has been successfully placed back on the customer's account.
Thank you.
Sincerely,
***
Customer Support Manager
the website was very inaccurate. I was looking for criminal information about my ex-wife and paid the fee to have them run the check. It came back that she has no court records, no criminal records of any kind. This is very false. We are divorced so there should be at least 1 court record but it doesn't stop there. I have custody of our kids because she is a multi felon for drug use and is currently going to court for 4 more felonies and 2 MDs I don't see how they can say she doesn't have any criminal or court record. It also listed possible people she knows, myself being one of them it gave my birth year of 1986 and said I was 35 not accurate did the same for my father saying he is 74 when he is 57. Even with the company having our correct birth years they got our ages wrong. to me the age thing is petty compared to what I was looking for but to other users it might be just what they are looking for. This business provided very little accurate information after saying they provide up to date accurate information. Also at one point during my search under the criminal tab it said it had "12 records matching your search to view this premium report please pay $19.95) so I paid it and opened my premium report and there was no court/criminal records found.
To whomever it may concern,
I wish to inform this customer that we collect our data from a variety of sources, including court houses, white page databases, vital records registries, social networks, archives, websites, and other public sources. Our records have all been collected from public data and may contain some inaccuracies. Unfortunately, we can't guarantee full or accurate information for every single name, phone number or address because publicly available information varies.
Vital records can be incomplete for a variety of reasons. Sometimes records can be incomplete as a result of being passed from one vital registry to another. Many counties have different rules and regulations regarding vital registry information. There are still many counties that do not allow the viewing of digital vital records data.
After careful review of the complaint, I can see that this customer contacted our support team via email. Our ticket system indicates that one of our dedicated representatives replied to this customer concern within 24 hours.
It should be noted that the customer received many results on the premium report that they ordered. However, since the specific information they were looking for was not found, one of our representatives refunded this customer in full on November 22, 2017.
As our billing processors only require 5 business days to process refunds, the customer should have already received their refunds for $4.95 and $19.95.
I believe this resolves the issue.
Thank you.
Sincerely,
***
Customer Support Assistant Manager
they charged me for product and gave me no access to it.
To whomever it may concern,
I sincerely apologize for the technical problem the customer experienced on ReversePhoneCheck.com.
The customer contacted our Support Team via email. Our ticket system indicates that our billing processor replied to this customer concern within 24 hours and refunded and cancelled the customer’s account.
The account was fully cancelled and refunded on 11/17/2017. The refund will be placed back on the customer’s account within 3-5 business days.
Sincerely,
Ashley P.
Assistant Customer Support Manager