Instant Checkmate Inc

Dear Ms*** ***, This email is in response to the consumer complaint from Ms*** ***; reference #***.We have received your petition to have Ms***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and
apologize for any inconveniences Ms*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." ? As per Ms***’s request, her background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Ms*** keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from *** *** ***; reference #***.We have received your petition to have *** ***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy
and apologize for any inconveniences *** *** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." ? As per *** ***’s request, his information has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that *** *** keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear *** *** ***, This email is in response to the consumer complaint from *** *** ***; reference ? #***Our records show that *** *** signed up for an Instant Checkmate membership by entering her personal information and credit card informationIn order to complete the
enrollment process, all users are required to check a box to agree to Instant Checkmate’s Terms and ConditionsInstant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing termsWe apologize that *** *** had a difficult time canceling her account*** *** has been issued a full refund in the amount of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed? If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***We apologize again for any confusion Mr*** may have experienced regarding our servicesPer his response, Mr*** is waiting for the marketing emails so cease before closing out the complaint, and therefore, there is nothing more we can do on our sideWe’d like to reiterate that we did request Mr***’s email address be removed from our email marketing list on 1/? Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closedIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate

Dear Ms*** *** This email is in response to the consumer complaint from Mr*** ***; reference #***.We apologize that we were unable to get Mr***’s issue fully resolved when he contacted our member care teamUnfortunately, our system will only allow us to issue
refunds up to months, and we have issued all of the refunds on the account that our system will allowWe include our contact information next to the monthly charge on each bank statement, so if our customers have any questions or concerns about the charge on their account, they can call us immediatelyAgain, we sincerely apologize for Mr***’s frustrating experienceAs mentioned to him in previous correspondence, he has been issued a refund in the amount of $118.52, and no further charges will be incurredHowever, we are unable to provide further assistance at this time, and we suggest he contact his banking institution if fraudulent purchases have been made on his accountIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***.We have received your petition to have Mr***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's
privacy and apologize for any inconveniences Mr*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." ? As per Mr***’s request, his background report, including his traffic record information, has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Mr*** keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear MsGabrielle Almond, This email is in response to the consumer complaint from Ms*** ***; reference #***.Again, we would like to apologize for the inconvenience Ms*** has experienced with Instant Checkmate? Unfortunately, given the information provided by Ms*** to Revdex.com, we are still unable to locate this account with InstantCheckmate.comWe have reached out to Ms*** privately to get the needed information to locate her account and ultimately resolve her issueIt would be very helpful if Ms*** could provide the best time and method of contact so that we can reach out to her directly and expedite this processIf Ms*** prefers not to be contacted directly, we respect her privacyHowever, we would request that she provide the phone number used to call customer service so that we can pull the notes associated with the calls along with her account and get the charges refundedIf Ms*** would like to reach out directly to us, please do not hesitate to contact Customer Support at ###-###-####.Sincerely,Customer SupportInstant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Ms*** ***; reference #***.We have received your petition to have Ms***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy and
apologize for any inconveniences Ms*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record." ? As per Ms***’s request, her background report has been removed from Instant Checkmate’s website.Please allow up to hours for these changes to reflect on our websiteInstant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matterWe ask that Ms*** keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at *** or via email at ***We are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear *** *** ***, This email is in response to the consumer complaint from *** *** ***; reference ? #***.We’re really sorry to hear about *** ***’s situationWe would like to let *** *** know that our customers do have the option of emailing our Customer
Support team at [email protected] providing great customer service is our number one priority, we are more than happy to work with each customer based on their unique situationAgain, we apologize that *** *** had a frustrating experience with Instant CheckmateAs a gesture of goodwill, *** *** has been issued a full refund in the amount of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed? If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-or [email protected],Customer SupportInstant Checkmate

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Both of my profiles remain on your websitePlease remove.?
Regards,
*** ***

Dear Ms*** ***, This email is in response to the consumer comp**int from Ms*** ** ***; reference #***We do apologize for any technical issues that Ms** *** may have run into while using our serviceAlthough our site has run into technical issues, this is not the norm
? We apologize that Ms** *** was not satisfied with our services, and that she was not able to get her issue completely resolved when she called inAs a gesture of goodwill, Ms** *** has been issued a refund in the amount of $34.78, as per the request in the original comp**intThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original comp**int have been addressed, we therefore consider this matter closedIf you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms*** ***, This email is in response to the consumer complaint from Ms*** ***; reference ? #***We request that Ms*** please read this response in its entirety, as we have included important refund information at the bottomInstant Checkmate.com compiles reports
from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion Ms*** may have experienced regarding our servicesSome customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the caseThe service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read formatWhen a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselvesWe simply display records as they are provided to us.We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull fromThere is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdictionThere also exists the possibility of positives, and more than one individual with the same name and basic information may match up with many other recordsFor these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, USC et seq? Instant Checkmate does not provide consumer reports and is not a consumer reporting agencyThe information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyInstant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire? For more information, please review Instant Checkmate Terms of UseDisclaimer of Warranties.a) INSTANT CHECKMATE DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) INSTANT CHECKMATE DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMINSTANT CHECKMATE IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) INSTANT CHECKMATE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE INSTANT CHECKMATE MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLEINSTANT CHECKMATE UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) INSTANT CHECKMATE DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE OBTAINS ITS DATA PROVIDED IN CONNECTION WITH ITS SERVICES FROM THIRD-PARTY SOURCES, WHICH MAY OR MAY NOT BE COMPLETELY THOROUGH AND ACCURATE, AND THAT YOU SHALL NOT RELY ON INSTANT CHECKMATE FOR THE ACCURACY OR COMPLETENESS OF INFORMATION SUPPLIED IN CONNECTION WITH ITS SERVICESWITHOUT LIMITING THE FOREGOING, THE CRIMINAL RECORD DATA THAT MAY BE PROVIDED BY INSTANT CHECKMATE IN CONNECTION WITH ITS SERVICES MAY INCLUDE RECORDS THAT HAVE BEEN EXPUNGED, SEALED, OR OTHERWISE HAVE BECOME INACCESSIBLE TO THE PUBLIC SINCE THE DATE ON WHICH THE DATA WAS LAST UPDATED OR COLLECTEDYOU UNDERSTAND THAT YOU MAY BE RESTRICTED FROM ACCESSING CERTAIN INFORMATION AND MATERIALS WHICH MAY BE OTHERWISE AVAILABLEINSTANT CHECKMATE RESERVES THE RIGHT TO ADD MATERIALS AND FEATURES TO, AND TO DISCONTINUE OFFERING ANY OF THE MATERIALS AND FEATURES THAT ARE CURRENTLY A PART OF ITS SERVICES PROVIDED IN CONNECTION WITH A MEMBERSHIP PLAN.f) INSTANT CHECKMATE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We apologize that Ms*** was not satisfied with our servicesAs a gesture of goodwill, Ms*** has been issued a refund in the amount of $34.78, as per the request in the original complaintThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed? If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ***.Sincerely,Customer SupportInstant Checkmate

From the CONSUMER:Sent 10/10/5:23:PMI have reviewed the? response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.Revdex.com: their are several *** google? web search URL links listed under my name and that's a violation as google abuse team has advised me of,? once these are removed completely,? only then will I accept and close out this complaintThanks Revdex.comRegards,*** ***

Dear *** *** ***, This email is in response to the consumer complaint from *** *** ***; reference ? #***.Our records show that *** *** enrolled in an Instant Checkmate membership by entering his personal informationUse of the Instant Checkmate website is subject to the
following Privacy Policy:Types of Information CollectedTraffic Data CollectedWe may automatically track and collect the following categories of information when you visit our Site: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Site; and (4) types of web browsers used to access the Site (collectively "Traffic Data")Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site.Cookies and web beacons are very small text files that are stored on your computer when you visit certain web pagesInstant Checkmate collects information through cookies and web beacons about your web browsing activities such as the address of the page you are visiting, the address of the referrer page you previously visited, the time you are viewing the page, your browsing environment and your display settingsWe use cookies and web beacons on our Site for some of the following purposes:Understand traffic patterns and the number of visitors to the Site and other non-Instant Checkmate websites that we partner with;Understand how you use and interact with the Site;Improve the Instant Checkmate products and services;Optimize your experience on our Site;Provide anonymous individual or aggregate auditing, research, modeling and reporting for our advertisers and other partners (no personally identifiable information about you is shared with our advertisers and other partners as part of these activities);Store your password so you do not have to re-enter it each time you visit the Site;Provide you relevant advertising and content; andProperly manage our Site.Please note that some cookies may be placed by a third party service provider who performs some of these functions for usOther companies' use of their cookies is subject to their own privacy policies.Personal Information CollectedIn order for you to access and purchase products that we offer via the Site, we may require you to provide us with certain information that personally identifies you ("Personal Information")Personal Information may include the following categories of information: (1) Contact Data (such as your name, mailing address, and e-mail address); (2) Financial Data (such as your account or credit card number); and (3) Demographic Data (such as your zip code and age)If you communicate with us by e-mail, post messages to any of our chat groups, bulletin boards, or forums, or otherwise complete online forms, surveys, or contest entries, any information provided in such communication may be collected as Personal Information.Uses of Information CollectedWe may use some of your Personal Information to send you information about our company or our products or services or to contact you when necessaryWe may also share some of your Personal Information with some of our partners who may use it to contact you about goods and servicesHowever, under no circumstances will we share your Financial Data with our partnersWe use your Financial Data only to verify your qualifications for certain products or services and to bill you for products and servicesWe do not use your Financial Data for any other purpose.Sharing of Personal Information.We share certain categories of information we collect from you in the ways described in this Privacy PolicyWe may share certain types of Personal Information with advertisers and other third partiesThe other parties with whom we share the information may want to send you information about products or servicesWe do not share your Financial Data with these third partiesWe may share Financial Data with our business partners who assist us by performing core services (such as hosting, billing, fulfillment, or data storage and security) related to our operation of the SiteThose business partners have all agreed to uphold the same standards of security and confidentiality that we have promised to you in this Privacy Policy, and they will only use your data to carry out their specific business obligations to Instant CheckmateIf you do not want us to share your Personal Information with any third parties, please email us at [email protected] or select the "opt out" box on our online formsIn addition, we maintain a procedure for you to review and request changes to your Personal Information; this procedure is described below.We may also share Traffic Data with advertisers and other third parties who may use it for advertising purposes, including to serve targeted advertising.If we or some or all of our assets are acquired by another company, including through a sale in connection with bankruptcy, that company will possess the information collected by us, and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.We may disclose Personal Information or other data to comply with law or legal requirements, enforce or apply our Terms of Use and other agreements, or protect our rights, property, or safety of our users, or others.Email Marketing.By accepting this Privacy Policy and submitting your email address via the Site, you are expressly consenting to receive e-mail advertisements from Instant Checkmate, including through Instant Checkmate’s independent contractors, and from third parties concerning offers and advertisements unrelated to Instant Checkmate? To opt-out of receiving promotional email messages from us, please click on the “Unsubscribe” link contained at the bottom of each email.*** *** email address was removed from our email marketing listPlease allow at least days for the email advertisements to ceaseInstant Checkmate apologizes for any confusion *** *** encountered regarding our policiesSince the concerns mentioned in his complaint have been addressed, we therefore consider this matter closed? If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Mr*** ***; reference #***We apologize for Mr***’s frustrating experience with Instant CheckmateWe have verified that Mr***’s account has been canceledAs a gesture of goodwill, Mr
*** has been issued an additional refund in the amount of $63.25, which adds up to the total amount that he paid for our servicesThis refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurredSince the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed? If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-***-***-***.Sincerely,Customer SupportInstant Checkmate

Dear *** *** ***, This email is in response to the consumer complaint from *** *** ***; reference ? #*** This is to acknowledge *** *** cancellation requestHer account has been canceled, fully refunded, and no further charges will be incurred.Since the concerns
mentioned in the original complaint have been addressed, we therefore consider this matter closed? If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-***.Sincerely,Customer SupportInstant Checkmate

*** *** *** ***, This email is in response to the consumer complaint from *** *** ***; reference ? #***.We’re really sorry to hear *** *** had a bad experience when trying to cancel his Instant Checkmate account*** *** account is canceled, and he has been issued
a full refund in the amount of $This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred.Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed? If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

Dear MsG*** ***, This email is in response to the consumer complaint from Mr*** ***; reference ? #***.We have received your petition to have Mr***’s information removed from our websiteHere at Instant Checkmate, we hold the utmost respect for each individual's privacy
and apologize for any inconveniences Mr*** may have experienced due to our servicesInstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as "public record."In order to complete Mr***’s request, we need additional information to verify the correct background reportPlease keep in mind that we do not remove sex offender location data and that your name could still appear as a possible relative or associate in another individual’s background report.Please provide us with the following information as it appears on Instantcheckmate.com or visit our optout page, www.instantcheckmate/optout : First Name, Last Name Date Of Birth/AgeCity, State, Zip Code Possible Relatives Additional LocationsIf you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-or via email at [email protected] are available days a week, hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms*** ***, This email is in response to the consumer complaint from Ms*** ***; reference #***We have received the complaint via the Revdex.com regarding the cancellation and desired refund of Ms***’s account with Instant CheckmateWe would first like
to apologize for any inconveniences Ms*** has experienced with Instant Checkmate? We were able to locate two accounts under the name *** ***One account linked to the email provided, ***@gmail.com, has been cancelled and fully refundedAs for the second account we located, the email address and transaction date and amounts do not match the information provided in Ms***’s complaintIn order to further investigate, and ultimately resolve this matter, we will need additional information to verify the account.In order for us to locate the account, we will need the following information:An additional email address that may have been used to sign up for a previous accountThe first and last numbers of the card used when signing up for the account If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-Sincerely,Customer SupportInstant Checkmate