Instant Checkmate Inc

March 18,
class="MsoNormal" "margin-bottom: 0.0001pt; text-align: justify;">
Revdex.com
Viewridge AveSuite
San Diego CA
Re: Revdex.com
Complaint Case # [redacted]
Dear Ms[redacted],
This email is in response to the
consumer complaint from Ms[redacted] dated March 14,
reference number [redacted]
Our records show on March 14, 2014, Mr[redacted] enrolled in the Instant Checkmate
monthly membership program by entering his personal information and credit card
information. In order to complete the
enrollment process, Mr[redacted] had
to check a box to agree to Instant Checkmate's Terms and Conditions. Instant Checkmate's Terms and Conditions
clearly state the following information:
The use of this website is subject to the
following terms of use:
Standard Membership Plans
Instant
Checkmate offers three basic membership plansAll membership plans are billed
up front for the entire term selected
For a
standard 1-month membership, you will be billed $immediately upon purchase
and $every month thereafter, unless you cancel. If a Your payment for a full term is declined
due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at
the rate you selected
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at 1-866-490-between 5am - 10pm
Pacific Standard Time (days a week) to speak with one of our Customer Service
RepresentativesAny cancellation request will cancel your upcoming bill. Our number one goal at Instant Checkmate is
customer satisfactionIf you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issueRefunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction
We are sorry to hear that Ms[redacted] was not satisfied with our services. Ms[redacted] has
been provided with a full refund of $24.85, which is the total amount paid to
Instant Checkmate by Ms[redacted]. Ms[redacted]'s
Instant Checkmate account has been cancelled and he will not incur any further
charges
Instant Checkmate apologizes for any
confusion Ms[redacted] encountered regarding our
policies and billing plan. Since Ms[redacted] has been provided a full refund and the
concerns mentioned in Ms[redacted]'s
complaint have been addressed, we therefore consider this matter closed. If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at
1-866-490-
Sincerely,
Customer Support
Instant Checkmate

May 30,
Revdex.com
"">
Viewridge AveSuite
San Diego CA 92123
Re:
Revdex.com Complaint Case # [redacted]
Dear Ms[redacted],
This email is in response to the consumer
complaint from Ms[redacted] dated May 30,
Our records show on November 12, 2011, Ms[redacted]
enrolled in the Instant Checkmate $Trial membership program by entering her
personal information and credit card information. In order to complete the enrollment process, Ms
[redacted] had to check a box to agree to Instant Checkmate's Terms and
Conditions. Instant Checkmate's Terms
and Conditions clearly state the following information:
At the time of Ms[redacted]' sign up, the
use of this website was subject to the following terms of use:
$Trial Membership
If you selected a trial membership, you will be billed
$immediately upon enrollment of the trialYour 5-day, $trial will
expire in daysUpon the expiration of the 5-day trial period, you will be
automatically enrolled in a monthly membership and billed $immediately
and $every month thereafter, unless you cancel.
You may cancel your membership, including any trial or
nonstandard membership at any time by calling our customer support line at
[redacted], hours a day, seven days a week, to speak with one of our
Customer Service RepresentativesAny cancellation request will cancel your
upcoming bill.
Our number one goal at Instant Checkmate is customer
satisfactionIf you are ever not satisfied with our services, feel free to
call one of our excellent customer support staff at any time and we will work
to resolve your issueRefunds are handled on a case by case basis with the
ultimate goal of complete customer satisfaction.
According to our records, we did not hear
from Ms[redacted] until she place a call to the company on May 20, We
are sorry to hear that Ms[redacted] was not satisfied with our servicesMs
[redacted] has been honored with a refund in the amount of $Ms[redacted]' Instant
Checkmate account has been cancelled and she will not incur any further
charges.
Instant Checkmate apologizes for any
confusion Ms[redacted] encountered regarding our policies and billing plan
Since she has been provided a refund and the concerns mentioned in her
complaint have been addressed, we therefore consider this matter closed. If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at
[redacted]
Sincerely,
Customer Support
Instant Checkmate

June 21,
Revdex.com
Viewridge AveSuite
"">San Diego CA
Re: Revdex.com Complaint Case # [redacted]
Dear Ms[redacted],
This email is in response to the consumer complaint from [redacted] on June 20,
Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governmentsAll of the information contained in our reports is part of what is referred to as the "public record."
8) Disclaimer of Warranties
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant CheckmateInstant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT
We are sorry to hear that Ms[redacted] was not satisfied with our services MsHaines' account has been cancelled, and she will not incur any future chargesShe has been honored a refund of $22.86, which is the total amount that Ms[redacted] has paid to Instant CheckmatePlease allow 3-business days for this refund to process.
Instant Checkmate apologizes for any confusion Ms[redacted] encountered regarding our policies Since the concerns mentioned in her complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####
Sincerely,
Customer Support
Instant Checkmate

January 20,
class="MsoNormal" "text-align: justify;">Revdex.com
South Jones Boulevard
Las Vegas, NV 89118-
Re: Revdex.com Complaint Case # [redacted]
Dear Ms[redacted],
This email is in response to the consumer complaint from Mr[redacted]
L [redacted] dated January 20, reference number [redacted]
We apologize about any
confusion the customer may have had regarding the "Graphic"
disclaimer that appears on our siteThis disclaimer serves as a
warning for possibly sensitive informationIt does not necessarily state that there
is any damaging information contained within their report
In
reference to the exclamation mark during the searchThe red circle with an
exclamation point next to a person's name under the search results, means this
persons profile is being updatedMeaning, this profile may be getting updated
with new relevant information or sometimes the information may even be being
removed from the site by means of an opt out
The information displayed on
our website is public information provided through National, Local, and State
agencies.
We
are sorry to hear that Mr[redacted] was not satisfied with our services. Mr[redacted] has been provided with a full
refund of all charges on this account, which is the total amount paid to
Instant Checkmate by Mr[redacted]. Mr
[redacted]'s Instant Checkmate account has been cancelled and he will not incur
any further charges
We feel the concerns mentioned in Mr[redacted]'s
complaint have been addressed, we therefore consider this matter closed. If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at
###-###-####
If you have any further
questions or concerns please contact Customer Support at ###-###-#### days a week from 5AM-10PM PST
Kind Regards,
[redacted]
Customer Support
Instant Checkmate

January 31,
class="MsoNormal" "margin-bottom: 0.0001pt; text-align: justify;">
Revdex.com
Viewridge AveSuite 200
San Diego CA
92123
Re: Revdex.com Complaint Case # [redacted]
Dear Ms[redacted],
This email is in response to the consumer complaint from Ms
[redacted] dated January 25, reference number [redacted]
Our
records show that on January 25, 2014, Ms[redacted] enrolled
in the Instant Checkmate monthly membership program by entering her personal
information and credit card information.
In order to complete the enrollment process, Ms
[redacted] had to check a box to agree to Instant Checkmate's Terms and
Conditions. Instant Checkmate's Terms
and Conditions clearly state the following information:
The
use of this website is subject to the following terms of use:
Standard Membership Plans
Instant
Checkmate offers three basic membership plansAll membership plans are billed
up front for the entire term selected
For a
standard 1-month membership, you will be billed $immediately upon purchase
and $every month thereafter, unless you cancel. If your payment for a full term is declined
due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at
the rate you selected
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at ###-###-#### between 5am - 10pm
Pacific Standard Time (days a week) to speak with one of our Customer Service
RepresentativesAny cancellation request will cancel your upcoming bill. Our number one goal at Instant Checkmate is
customer satisfactionIf you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issueRefunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction
Our records show on January 25,
2014, Ms[redacted] chose
the option to purchase a Premium UpgradeIn
order to complete the process, Ms[redacted] had
to agree to the $charge by selecting "Continue, yes I want the premium
report" button at the bottom of the pageThe option to cancel and avoid
purchasing the Premium Upgrade is also available on the opposite side of the
continue button
The
information of the Premium Reports May include:
Civil Judgments
Old Phone Numbers
Foreclosures
Corporate Affiliations
Email Addresses
Issued SSN
Water Crafts Owned
UCC Filings
Phone Numbers
Properties Owned
Voter Registration
Florida Accidents
Professional Licenses
Hunting/Fishing Permits
Weapons Permits
Aircraft Owned
Sexual Offenses
Neighbors
Business Associates
And Much More!
A One time Charge of
$will be applied to the credit card on fileYou will have access to the
available premium data on the PERSON searched as soon as you click the
"Continue" buttonYou will be able to view this data as long as you are an
active member
Instantcheckmate.com
compiles reports from millions of public records including information provided
by state and local governmentsAll of the information contained in our reports
is part of what is referred to as the "public record."
Disclaimer of
Warranties
A)
Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE
SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE,
THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND
"AS AVAILABLE" BASIS
B)
Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY
REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL
OPERATE ERROR FREE, OR IN AN
UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES
WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR
PLATFORMInstant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE
OR SERVICES
C)
Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE
MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS,
ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE
EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT
ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE
CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate
Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY
OF SUCH INFORMATION
D)
Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR
USE OUTSIDE THE UNITED STATES
E)
Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED
WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS,
COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE
USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE,
MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT
We
are sorry to hear that Ms[redacted] was not satisfied
with our servicesMs[redacted] has been honored
a refund in the amount of $Ms[redacted]' Instant
Checkmate account has been cancelled and she will not incur any further
charges
Instant
Checkmate apologizes for any confusion Ms[redacted] encountered
regarding our policies and billing planShe has
been provided a refund and the concerns mentioned in her complaint have been
addressed, we therefore consider this matter closed. If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at
###-###-####
Sincerely,
Customer
Support
Instant
Checkmate

March 28,
class="MsoNormal" "margin-bottom: 0.0001pt; text-align: justify;">Revdex.com
Viewridge Ave
Suite
San Diego CA
Re: Revdex.com
Complaint Case # [redacted]
Dear Ms[redacted],
This
email is in response to the consumer complaint from Mr[redacted] dated
March 14, 2014; reference number # [redacted]
Instant Checkmate.com compiles reports from millions of public records
including information provided by state and local governmentsAll of the
information contained in our reports is part of what is referred to as the
"public record."
8) Disclaimer of Warranties
a)
Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE
SITE OR THROUGH THE SERVICESUSE OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISKTHE SITE,
THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND
"AS AVAILABLE" BASIS
b)
Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY
REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE
ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN
THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE
COMPATIBLE WITH ANY PARTICULAR PLATFORMInstant Checkmate IS NOT OBLIGATED TO
PROVIDE ANY UPDATES TO THE SITE OR SERVICES
c)
Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE
MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS,
ACCURACY, RELIABILITY, OR OTHERWISEWHILE Instant Checkmate MAKES REASONABLE
EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT
ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE
CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate
Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY
OF SUCH INFORMATION
d)
Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR
USE OUTSIDE THE UNITED STATES
e)
Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED
WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS,
COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE
USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE,
MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND
NON-INFRINGEMENT
We are sorry to
hear that Mr[redacted] was not satisfied with our
servicesMr[redacted]'s account has been cancelled
and he will not incur any future chargesHe has been honored a refund of $19.86,
which is the total amount that Mr[redacted] has
paid to Instant CheckmatePlease allow 3-business days for this refund to
process
Instant Checkmate
apologizes for any confusion Mr[redacted]
encountered regarding our policies.
Since the concerns mentioned in his complaint have been addressed, we
therefore consider this matter closed.
If you have any questions regarding the foregoing, please do not
hesitate to contact Customer Support at [redacted]
Sincerely,
Customer Support
Instant Checkmate

April 23,
Revdex.com
"">
Viewridge AveSuite
San Diego CA 92123
Re:
Revdex.com Complaint Case # [redacted]
Dear Mr. [redacted]
This email is in response to the consumer
complaint from Mr[redacted] dated April 23, reference number [redacted]
Our records show on August 16, 2013, Mr
[redacted] enrolled in the Instant Checkmate $Trial membership program by
entering his personal information and credit card information. In order to complete the enrollment process, Mr
[redacted] to check a box to agree to Instant Checkmate's Terms and
Conditions. Instant Checkmate's Terms
and Conditions clearly state the following information:
The use of this website is subject to the
following terms of use:
$Trial Membership
If you selected a trial membership, you will be billed
$immediately upon enrollment of the trialYour 5-day, $trial will
expire in daysUpon the expiration of the 5-day trial period, you will be
automatically enrolled in a monthly membership and billed $immediately
and $every month thereafter, unless you cancel.
You may cancel your membership, including any trial or
nonstandard membership at any time by calling our customer support line at [redacted] between 5am - 10pm Pacific Standard Time (days a week) to
speak with one of our Customer Service RepresentativesAny cancellation
request will cancel your upcoming bill
Our number one goal at Instant Checkmate is customer
satisfactionIf you are ever not satisfied with our services, feel free to
call one of our excellent customer support staff between the hours of 5am and
10pm PST seven days a week, or between 6am and 2pm PST on holidays, and we will
work to resolve your issueRefunds are handled on a case by case basis with the
ultimate goal of complete customer satisfaction
We are sorry to hear that Mr[redacted] was
not satisfied with our servicesAs a gesture of goodwill, Mr[redacted] has been honored with a refund in the amount of $266.67,
which is the maximum amount that we can refundMr[redacted]'s Instant Checkmate
account has been cancelled and he will not incur any further charges.
Instant Checkmate apologizes for any
confusion Mr[redacted] encountered regarding our policies and billing
plan. Since he has been provided a
refund and the concerns mentioned in his complaint have been addressed, we
therefore consider this matter closed.
If you have any questions regarding the foregoing, please do not
hesitate to contact Customer Support at [redacted]
Sincerely,
Customer Support
Instant Checkmate

June 4,
Revdex.com
"margin-bottom: 0.0001pt; text-align: justify;">Viewridge AveSuite
San Diego CA
Re: Revdex.com Complaint Case # [redacted]
Dear Ms. [redacted]
This email is in response to the consumer complaint from Mr[redacted] on June 4,
Our records show on May 31, 2014, Mr[redacted] chose to purchase a membership account with Instant Checkmate, we do apologize for any confusion our services had brought him, some of our customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the case, the service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read format
We get our information from local county courthouses and census bureausThis information is then uploaded to the database that we pull from There is a possibility that some information may not show on any given individual due to local county laws restricting us from posting certain marriage and divorce or criminal records, for the same reason we post a Disclaimer on every page of our site stating:
You may not use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA complianceInstant Checkmate does not provide consumer reports and is not a consumer reporting agency(These terms have special meanings under the Fair Credit Reporting Act, USC et seq., ("FCRA"), which are incorporated herein by reference.) The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence, especially if you have concerns about a person's criminal historyInstant Checkmate does not make any representation or warranty about the character or the integrity of the person, business, or entity about which you inquire, or the information available through our websiteThe Premium Report is optional, and it may include the following: Civil Judgments, Old Phone Numbers, Foreclosures, Corporate Affiliations, Email Addresses, Issued SSN, Water Crafts Owned, UCC Filings, Phone Numbers, Properties Owned, Voter Registration, Florida Accidents, Professional Licenses, Hunting/Fishing Permits, Weapons Permits, Aircraft Owned, Sexual Offenses, Neighbors, Business Associates And Much More!
A One time Charge will be applied to the credit card on file if the customer chooses to upgrade his standard reportWe do not have hidden fees, we offer additional information that may be available to Mr[redacted] search.
We are sorry to hear that Mr[redacted] was not satisfied with our servicesMr[redacted] account has been cancelled and he will not incur any future chargesWe will cancel his account immediately and a total refund of $will be processed, please allow 3-business days for this refund to process.
Instant Checkmate apologizes for any confusion Mr[redacted] encountered regarding our policies Since the concerns mentioned in his complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at [redacted]
Sincerely,
Customer Support
Instant Checkmate

May 30, 2014
"">Revdex.com
Viewridge AveSuite 200
San Diego CA 92123
Re: Revdex.com
Complaint Case # [redacted]
Dear Ms[redacted],
This email is in response to the consumer complaint from Mr[redacted] dated May
30,
Our
records show that on May 14, 2014, Mr[redacted] enrolled in the Instant Checkmate 5-day
trial membership for the Reverse Phone Lookup program by entering his personal
information and credit card informationOn May 20, 2014, Mr[redacted] signed up
for a Background Check program using the same email and credit card
information. In order to complete the
enrollment process, Mr[redacted] had to check a box to
agree to Instant Checkmate's Terms and Conditions. Instant Checkmate's Terms and Conditions
clearly state the following information:
$
Trial Membership
If you selected a trial membership, you
will be billed $immediately upon enrollment of the trialYour 5-day,
$trial will expire in daysUpon the expiration of the 5-day trial
period, you will be automatically enrolled in a monthly membership and billed
$immediately and $every month thereafter, unless you cancel.
You may cancel your membership,
including any trial or nonstandard membership at any time by calling our
customer support line at [redacted] between 5am - 10pm Pacific Standard
Time (days a week) to speak with one of our Customer Service Representatives
Any cancellation request will cancel your upcoming bill
Our number one goal at Instant Checkmate
is customer satisfactionIf you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST seven days a week, or between 6am and 2pm PST on holidays, and
we will work to resolve your issueRefunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction
Standard Membership Plans
Instant
Checkmate offers three basic membership plansAll membership plans are billed
up front for the entire term selected
For a
standard 1-month membership, you will be billed $immediately upon purchase
and $every month thereafter, unless you cancel. If your payment for a full term is declined
due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at
the rate you selected
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at [redacted] between 5am - 10pm
Pacific Standard Time (days a week) to speak with one of our Customer Service
RepresentativesAny cancellation request will cancel your upcoming bill. Our number one goal at Instant Checkmate is
customer satisfactionIf you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issueRefunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction
We
are sorry to hear that Mr[redacted] was not satisfied
with our servicesMr[redacted] has been honored a refund in the amount of $Mr[redacted]' Instant Checkmate
account has been cancelled, and he will not incur any further charges
Instant
Checkmate apologizes for any confusion Mr[redacted] encountered regarding
our policies and billing plan. He has been provided a full refund and the concerns
mentioned in his complaint have been addressed, we therefore consider this
matter closed. If you have any questions
regarding the foregoing, please do not hesitate to contact Customer Support at [redacted]
Sincerely,
Customer
Support
Instant
Checkmate

January 17,
class="MsoNormal" "margin-bottom: 0.0001pt; text-align: justify;">
Revdex.com
Viewridge AveSuite 200
San Diego CA
92123
Re: Revdex.com Complaint Case # [redacted]
Dear [redacted],
This email is in response to the consumer complaint from Mr[redacted] dated January 16, reference number [redacted]
Our
records show that on June 19, 20123, Mr[redacted] enrolled
in the Instant Checkmate monthly membership program by entering his personal
information and credit card information.
In order to complete the enrollment process, Mr
[redacted] had to check a box to agree to Instant Checkmate's Terms and
Conditions. Instant Checkmate's Terms
and Conditions clearly state the following information:
The
use of this website is subject to the following terms of use:
Standard Membership Plans
Instant
Checkmate offers three basic membership plansAll membership plans are billed
up front for the entire term selected
For a
standard 1-month membership, you will be billed $immediately upon purchase
and $every month thereafter, unless you cancel. If your payment for a full term is declined
due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at
the rate you selected
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at ###-###-#### between 5am - 10pm
Pacific Standard Time (days a week) to speak with one of our Customer Service
RepresentativesAny cancellation request will cancel your upcoming bill. Our number one goal at Instant Checkmate is
customer satisfactionIf you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issueRefunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction
We
are sorry to hear that Mr[redacted] was not satisfied
with our servicesMr[redacted] has been honored
a refund in the amount of $Mr[redacted]'s Instant
Checkmate account has been cancelled and he will not incur any further charges
Instant
Checkmate apologizes for any confusion Mr[redacted]
encountered regarding our policies and billing planHe
has been provided a refund and the concerns mentioned in his complaint
have been addressed, we therefore consider this matter closed. If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at
###-###-####
Sincerely,
Customer
Support
Instant
Checkmate

Dear Ms[redacted]
This email is in response to the consumer complaint from Mr[redacted]; reference #[redacted]
We apologize for Mr[redacted]'s frustrating experience when trying to renew his accountWe're sorry that we no longer offer the pricing option that Mr[redacted] originally signed up forWe have recently put in a change to our site that allows customers to easily update their payment information and therefore keep their original pricingIn order for Mr[redacted] to take advantage of this new feature, he will need to sign up for a new accountAgain, we sincerely apologize for the inconvenience that Mr[redacted] experienced with Instant CheckmateWe have gone ahead and fully refunded Mr[redacted]'s account
Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-
Sincerely,
Customer Support
Instant Checkmate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The url for which my name appears is https://www.instantcheckmate.com/search/?firstName=[redacted]&lastName=[...⇄ The screen shot provided includes information on my relatives, the town in which I was born and the last 4 digits of my home phone number. I will not be satisfied until the last shred of information is removed from site

Revdex.com
"margin-bottom: 0.0001pt; text-align: justify;">Viewridge AveSuite 200
San Diego CA 92123
Re: Revdex.com Complaint Case # [redacted]
Dear Ms[redacted],
This email is in response to the consumer complaint from Mr[redacted] dated February 11, reference
number [redacted]
Our
records show that on January 9, 2014, Mr[redacted] enrolled in the Instant Checkmate monthly membership
program by entering his personal information and credit card information. In order to complete the enrollment process, Mr[redacted] had to check a box to agree to Instant Checkmate's Terms
and Conditions. Instant Checkmate's
Terms and Conditions clearly state the following information:
The
use of this website is subject to the following terms of use:
Standard Membership Plans
Instant
Checkmate offers three basic membership plansAll membership plans are billed
up front for the entire term selected
For a
standard 1-month membership, you will be billed $immediately upon purchase
and $every month thereafter, unless you cancel. If your payment for a full term is declined
due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at
the rate you selected
You may
cancel your membership, including any trial or nonstandard membership at any
time by calling our customer support line at ###-###-#### between 5am - 10pm
Pacific Standard Time (days a week) to speak with one of our Customer Service
RepresentativesAny cancellation request will cancel your upcoming bill. Our number one goal at Instant Checkmate is
customer satisfactionIf you are ever not satisfied with our services, feel
free to call one of our excellent customer support staff between the hours of
5am and 10pm PST (days a week), or between 6am and 2pm PST on holidays, and
we will work to resolve your issueRefunds are handled on a case by case basis
with the ultimate goal of complete customer satisfaction
We
are sorry to hear that Mr[redacted] was not satisfied
with our servicesMr[redacted] has been honored a refund in the amount of $
Mr[redacted]'s Instant Checkmate account has been cancelled
and he will not incur any further charges
Instant
Checkmate apologizes for any confusion Mr[redacted] encountered regarding our policies and
billing plan. He
has been provided a refund and the concerns mentioned in his complaint
have been addressed, we therefore consider this matter closed. If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at
###-###-####
Sincerely,
Customer
Support
Instant
Checkmate

[redacted]
This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted]. We have received your petition to have Mr. [redacted]’s information removed from our website. We apologize for the difficult experience that Mr. [redacted] had when...

trying to opt out his background report. We were able to look into the issue, and Mr. [redacted]’s background report has been removed from Instant Checkmate’s website.Instant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter. We ask that Mr. [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-8985 or via email at [email protected]. We are available 7 days a week, 24 hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms. [redacted], This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted].We have received your petition to have Mr. [redacted]’s information removed from our website. Here at Instant Checkmate, we hold the utmost respect for each individual's privacy and...

apologize for any inconveniences Ms. [redacted] may have experienced due to our services. InstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as "public record."  As per Mr. [redacted]’s request, his background report has been removed from Instant Checkmate’s website. Mr. [redacted]’s information is no longer showing on the URL he provided us. As a courtesy, we have submitted a request to Google to have the URL removed from their search results. Although we submitted the request, we have no influence on how long it will take Google to remove the URL. Instant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter. We ask that Ms. [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-8985 or via email at [email protected]. We are available 7 days a week, 24 hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms. [redacted], This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted].We want to sincerely apologize for Mr. [redacted]’s frustrating experience with Instant Checkmate. Here at Instant Checkmate, we hold the utmost respect for each...

individual's privacy and apologize for any inconveniences Mr. [redacted] may have experienced due to our services. We have went through each of Mr. [redacted]’s email requests and removed all of the requested records from our site. Instant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter. We ask that Mr. [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at [redacted] or via email at [redacted]. We are available 7 days a week, 24 hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms. [redacted], This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted].We’re sorry to hear that Mr. [redacted] had a difficult time with the renewal of his newer subscription rate. Per his request, we have adjusted his account so that he is on the...

lower subscription rate of $9.97/month. Additionally, we have issued a refund of the latest transaction for any inconveniences that Mr. [redacted] experienced. This refund has been credited back to the card used to make the most recent purchase, and again, we apologize for the frustrating experience. Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at [redacted].Sincerely,Customer SupportInstant Checkmate

From the BUSINESS:Sent 10/12/2017 12:32:59 PMDear Ms. [redacted], This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted].We have received Mr. [redacted]’s multiple requests to have his information removed from our website. As mentioned in our previous response, Mr. [redacted]’s background report and personal information has been removed from our website as of August 8, 2017.  We ask Mr. [redacted] to keep in mind that the link, [redacted], cannot be removed as there are records for other [redacted]s. A search of the name, [redacted], retrieves multiple results from around the country. Mr. [redacted]’s specific record, however, will not show as it has been opted out. Additionally, all records for [redacted] in Florida are no longer showing. This can be verified at [redacted]. If you have any further questions or concerns, please contact our Customer Support Team at [redacted] or via email at [redacted]. We are available 7 days a week, 24 hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms. [redacted], This email is in response to the consumer complaint from Ms. [redacted]; reference #[redacted].We have received your petition to have Ms. [redacted]’s information removed from our website. Here at Instant Checkmate, we hold the utmost respect for each individual's privacy...

and apologize for any inconveniences Ms. [redacted] may have experienced due to our services. InstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as "public record."  As per Ms. [redacted]’s request, her background report has been removed from Instant Checkmate’s website.Please allow up to 72 hours for these changes to reflect on our website. Instant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter. We ask that Ms. [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-8985 or via email at [email protected]. We are available 7 days a week, 24 hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms. [redacted]d, This email is in response to the consumer complaint from Mrs. [redacted]; reference #[redacted].We have received Mrs. [redacted] petition to have incorrect information removed from her Instant Checkmate report. Our information is gathered from many public sources...

including local county courthouses, census bureaus, and other sources of public information. We do not create or add to the information we obtain. While we cannot remove specific records from her report, Mrs. [redacted] does have the option to remove her entire background report from our site. Visit www.instantcheckmate.com/optout for more information. Please keep in mind that we do not remove sex offender location data and that her name could still appear as a possible relative or associate in another individual’s background report. If Mrs. [redacted] would like to have her background report removed from Instant Checkmate, please provide us with the following information as it appears on Instantcheckmate.com or visit our optout page: 1. First Name, Last Name 2. Date Of Birth/Age3. City, State, Zip Code 4. Possible Relatives 5. Additional Locations If you have any further questions or concerns please contact our Customer Support at 1-800-222-8985 or via email at [email protected]. We are available 24 hours a day, 7 days a week to assist you.Sincerely, Customer Support Instant Checkmate