Instant Checkmate Inc

Revdex.com:
Thank you for your efforts.I double-checked Instant Checkmate's website and it looks like my information has, in fact, FINALLY been removed.I greatly appreciate you helping me.Thank you very much.

Dear Ms....

[redacted],

This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted].

We would first like to apologize for any inconveniences Mr. [redacted] has experienced with Instant Checkmate.  Unfortunately, given the information provided by Mr. [redacted] we have been unable to locate this account with InstantCheckmate.com.  In order to further investigate, and ultimately resolve this matter, we will need additional information regarding the account. Until we are able to locate the account, we will be unable to provide assistance.
In order for us to locate the account, we will need the following information:
The first and last name used when signing up for the account


The email address used when signing up for the account


The first 4 and last 4 numbers of the card used when signing up for the account


Instant Checkmate apologizes for any confusion that Mr. [redacted] may have been encountered regarding our policies and billing plan. If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.

Sincerely,
Customer Support
Instant Checkmate

Dear Ms. [redacted] This email is in response to the consumer complaint from Mr. Jarreau [redacted]; reference #[redacted].We have received your petition to have Mr. [redacted] information removed from our website. Here at Instant Checkmate, we hold the utmost respect for each individual's privacy...

and apologize for any inconveniences Mr. [redacted] may have experienced due to our services. InstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as "public record."  Per our records, you opted out your report on March 27, 2018. We apologize if you were still seeing your information, and we are more than willing to work with our customers should they still see their information after opting out. It appears your background report has been fully opted out. If you are still seeing your information on our site, please provide us with the URL so that we can investigate further. If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-8985 or via email at [email protected]. We are available 7 days a week, 24 hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms. [redacted], This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted].We have received your petition to have Mr. [redacted]’s information removed from our website. Here at Instant Checkmate, we hold the utmost respect for each individual's...

privacy and apologize for any inconveniences Mr. [redacted] may have experienced due to our services. InstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as "public record."  As per Mr. [redacted]’s request, his background report, including his traffic record information, has been removed from Instant Checkmate’s website.Please allow up to 72 hours for these changes to reflect on our website. Instant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter. We ask that Mr. [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-8985 or via email at [email protected]. We are available 7 days a week, 24 hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms. [redacted], This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted].We have received your petition to have Mr. [redacted]’s information removed from our website. Here at Instant Checkmate, we hold the utmost respect for each individual's privacy and...

apologize for any inconveniences Mr. [redacted] may have experienced due to our services. InstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as "public record."  As per Mr. [redacted]’s request, his background report has been removed from Instant Checkmate’s website.Please allow up to 72 hours for these changes to reflect on our website. Instant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter. We ask that Mr. [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-[redacted] or via email at [redacted]@instantcheckmate.com. We are available 7 days a week, 24 hours a day to assist you.Sincerely, Customer Support Instant Checkmate

January 15, 2014
RevDex.com
4747ViewridgeAve.Suite200 
San Diego, CA 92123 
 
Re: Revdex.com Complaint
Case #[redacted]
Dear Ms. [redacted],
This email is in
response to the consumer complaint from Mr. [redacted] dated January 11, 2014
reference number [redacted].
Instant Checkmate
respects each individual’s privacy and would be more than happy to accommodate
Mr. [redacted]’s request.
Instant
Checkmate.com compiles reports from millions of public records including
information provided by state and local governments. All of the information
contained in our reports is part of what is reffered to as the “public record.”
Additionally, the
disclaimer on our website clearly states the following information:
8)
Disclaimer of Warranties.
a) Instant Checkmate
DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE
SERVICES. USE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE
SITE OR THE SERVICES IS AT YOUR SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS
OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE"
BASIS.
b) Instant Checkmate
DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS
YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN
UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES
WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY
PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES
TO THE SITE OR SERVICES.
c) Instant Checkmate
DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS
SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY,
RELIABILITY, OR OTHERWISE. WHILE Instant Checkmate MAKES REASONABLE EFFORTS TO
PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT
THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE
RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate. Instant Checkmate
UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH
INFORMATION.
d) Instant Checkmate
DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING
THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED
STATES.
e) Instant Checkmate
EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED,
RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE
OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE
SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES,
INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY
QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
This letter is to inform you that the following information
was removed from our website on January 15, 2014:
Name:                                  
[redacted]
Location:                             [redacted]
 
Please allow 72 hours for your information to be removed
from our website.  We appreciate your patience regarding this matter.
Instant
Checkmate apologizes for any confusion Mr. [redacted] encountered regarding our policies.  Since the concerns mentioned in Mr. [redacted]’s
complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at
###-###-####.
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate

Dear Ms. Gabrielle Almond,This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted].Again, we apologize for Mr. [redacted]’s unfortunate circumstances. However, as we mentioned in our original response, we are unable to provide further assistance at this time. If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

Dear [redacted], This email is in response to the consumer complaint from Mr. [redacted]; reference  #[redacted]. We request that [redacted] please read this response in its entirety, as we have included important refund information at the bottom. Instant Checkmate.com compiles...

reports from millions of public records including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as the "public record." We do apologize for any confusion [redacted] may have experienced regarding our services. Some customers are under the impression that when you purchase a membership with our company you are paying for records; unfortunately, this is not the case. The service that is provided is actually the compiling of all the public records data and the sorting of the data into an easy to read format. When a customer pays for a public records search, we do guarantee that we will search every database available to us, however, we cannot guarantee which records will or will not show up in the final report since we are not in control of the records themselves. We simply display records as they are provided to us.In addition, premium databases are also more expensive for us to access, so in an effort to keep our monthly membership costs down, we must charge a small, one-time access fee to compile premium reports for our customers.A premium upgrade is not required to view basic information. However, if the customer chooses to upgrade, their premium report may include:Civil Judgments      Old Phone Numbers   ForeclosuresCorporate Affiliations  Email Addresses  SSN Issuance Date/LocationWater Crafts OwnedUCC FilingsPhone NumbersProperties OwnedVoter RegistrationFlorida Accidents         Professional LicensesHunting/Fishing PermitsWeapons Permits         Aircraft OwnedSexual OffensesNeighborsBusiness Associates  And Much MoreIn order to complete the Premium Upgrade process, all users must agree to the $19.99 charge by clicking the button on the bottom of the page which says, “Continue, yes I want the premium report.”The text directly to the right of this “Continue” button clearly and conspicuously reads:A one-time charge of $19.99 will be applied to the credit card on file. You will have access to the available premium data on the PERSON searched as soon as you click the “Continue” button. You will be able to view this data as long as you are an active member.We get our information from local county courthouses and census bureaus. This information is then uploaded to the database that we pull from. There is a possibility that some information may not show on a given individual because some state and local laws restrict us from accessing certain records which may not be considered “public” in that jurisdiction. There also exists the possibility of false positives, and more than one individual with the same name and basic information may match up with many other records. For these reasons, search results are filtered by "most likely," "likely," and "somewhat likely." The following disclaimer is also posted on every page of our website:DISCLAIMER: It is PROHIBITED by law to use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or for any other purpose subject to the Fair Credit Reporting Act, 15 USC 1681 et seq.  Instant Checkmate does not provide consumer reports and is not a consumer reporting agency. The information available on our website may not be 100% accurate, complete, or up to date, so do not use this information as a substitute for your own due diligence, especially if you have concerns about a person’s criminal history. Instant Checkmate does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquire.  For more information, please review Instant Checkmate Terms of Use. Disclaimer of Warranties.a) INSTANT CHECKMATE DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.b) INSTANT CHECKMATE DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. INSTANT CHECKMATE IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.c) INSTANT CHECKMATE DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE INSTANT CHECKMATE MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE. INSTANT CHECKMATE UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.d) INSTANT CHECKMATE DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.e) YOU ACKNOWLEDGE AND AGREE THAT INSTANT CHECKMATE OBTAINS ITS DATA PROVIDED IN CONNECTION WITH ITS SERVICES FROM THIRD-PARTY SOURCES, WHICH MAY OR MAY NOT BE COMPLETELY THOROUGH AND ACCURATE, AND THAT YOU SHALL NOT RELY ON INSTANT CHECKMATE FOR THE ACCURACY OR COMPLETENESS OF INFORMATION SUPPLIED IN CONNECTION WITH ITS SERVICES. WITHOUT LIMITING THE FOREGOING, THE CRIMINAL RECORD DATA THAT MAY BE PROVIDED BY INSTANT CHECKMATE IN CONNECTION WITH ITS SERVICES MAY INCLUDE RECORDS THAT HAVE BEEN EXPUNGED, SEALED, OR OTHERWISE HAVE BECOME INACCESSIBLE TO THE PUBLIC SINCE THE DATE ON WHICH THE DATA WAS LAST UPDATED OR COLLECTED. YOU UNDERSTAND THAT YOU MAY BE RESTRICTED FROM ACCESSING CERTAIN INFORMATION AND MATERIALS WHICH MAY BE OTHERWISE AVAILABLE. INSTANT CHECKMATE RESERVES THE RIGHT TO ADD MATERIALS AND FEATURES TO, AND TO DISCONTINUE OFFERING ANY OF THE MATERIALS AND FEATURES THAT ARE CURRENTLY A PART OF ITS SERVICES PROVIDED IN CONNECTION WITH A MEMBERSHIP PLAN.f) INSTANT CHECKMATE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.We apologize that [redacted] was not satisfied with our services. As a gesture of goodwill, [redacted] has been issued a refund in the amount of $22.85, as per the request in the original complaint. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred. Since the concerns mentioned in the original complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

Dear Ms. [redacted], This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted].We have received your petition to have Mr. [redacted]’s information removed from our website. Here at Instant Checkmate, we hold the utmost respect for each individual's privacy...

and apologize for any inconveniences Mr. [redacted] may have experienced due to our services. InstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as "public record."  As per Mr. [redacted]’s request, the background report has been removed from Instant Checkmate’s website:[redacted]Please allow up to 72 hours for these changes to reflect on our website. Instant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter. We ask that Mr. [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-8985 or via email at [email protected]. We are available 7 days a week, 24 hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Revdex.com, Case #[redacted]. I attach here my credit card statement that show the charges by Instant checkmate.  That they keep stating that they don't find any records of it astounds me. this card has now been cancelled so if they try it again lots of luck...I called them as a courtesy but alas they gave me the same line.  thank you in advance[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received an email stating "After further review of the two phone calls that you placed to Instantcheckmate.com, we have refunded you $237.04 on October 4, 2013 please keep in mind that it takes 3-5 business days to process the refund if you have not seen this refund in your billing statement. To ensure the good faith of Instantcheckmate.com we would like to refund you the additional 9 monthly payments that you were charged at a rate of $29.63, which is an additional refund of $266.67. So in total between today and October 4, you have been refunded a total of $503.67." 
It has been 14 days since this message and I have only received $444.45.  I have reached out twice and did not receive a response to my first message.  I just got a message 2 days ago that they appreciate my patience while they research this matter farther.  I do not want this Revdex.com claim closed until they have fulfilled their commitment.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The website still contains the same information - [redacted]-[redacted]-[redacted]/ I have attached a screen capture of what is on the website as at 5:21pm CST today January 24th 2018.
Regards,
[redacted]-[redacted]

Dear Ms. [redacted] This email is in response to the consumer complaint from Mrs. [redacted]; reference #[redacted].The record mentioned in the original request showing on the URL provided by Mrs. [redacted] is no longer showing. This was removed per a separate request.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-8985 or via email at [email protected]. We are available 7 days a week, 24 hours a day to assist you.Sincerely, Customer Support  Instant Checkmate

Dear Ms. [redacted], This email is in response to the consumer complaint from Ms. [redacted]; reference #[redacted].We have received your petition to have Ms. [redacted] information removed from our website. Here at Instant Checkmate, we hold the utmost respect for each individual's privacy...

and apologize for any inconveniences Ms. [redacted] may have experienced due to our services. InstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as "public record."  As per Ms. [redacted] request, her background report has been removed from Instant Checkmate’s website.Please allow up to 72 hours for these changes to reflect on our website. Instant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter. We ask that Ms. [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-8985 or via email at [email protected]. We are available 7 days a week, 24 hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms. [redacted], This email is in response to the consumer comp**int from Ms. [redacted]; reference #[redacted]. We do apologize for any technical issues that Ms. [redacted] may have run into while using our service. Although our site has run into technical issues, this is not the norm....

 We apologize that Ms. [redacted] was not satisfied with our services, and that she was not able to get her issue completely resolved when she called in. As a gesture of goodwill, Ms. [redacted] has been issued a refund in the amount of $34.78, as per the request in the original comp**int. This refund has been credited back to the card that was used to enroll in our services, and no further charges will be incurred. Since the concerns mentioned in the original comp**int have been addressed, we therefore consider this matter closed. If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at 1-800-222-8985.Sincerely,Customer SupportInstant Checkmate

March 4, 2014
sans-serif;"> 
Revdex.com
4747 Viewridge Ave. Suite 200
San Diego CA 92123
 
Re:  Revdex.com Complaint Case # [redacted]
 
Dear Ms. [redacted],
 
This email is in response to the consumer complaint from Ms. [redacted] dated
February 28, 2014 reference number # [redacted].
 
 
Instant Checkmate.com compiles reports from millions of
public records including information provided by state and local governments.
All of the information contained in our reports is part of what is referred to
as the "public record." 
8) Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF
INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE
SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE
RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN
"AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES
WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES
WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR
ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES
ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED
TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY
REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF
THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE
Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY
INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS
ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION
AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION
TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE
SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS
APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY
DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY,
TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA
ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES
OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE AND NON-INFRINGEMENT.
 
We
are sorry to hear that Ms. [redacted] was not satisfied with our services Ms. [redacted] account has been cancelled, and she will not incur any
future charges. She has been refunded a total of $22.86, which is the total
amount that Ms. [redacted]
has
paid to Instant Checkmate. Please allow 3-7 business days for this refund to
process.
 
 
Instant
Checkmate apologizes for any confusion Ms. [redacted] encountered regarding our policies.  Since the concerns mentioned in her complaint
have been addressed, we therefore consider this matter closed.  If you have any questions regarding the
foregoing, please do not hesitate to contact Customer Support at
###-###-####.
 
 
Sincerely,
 
Customer
Support
Instant
Checkmate

Dear Ms. [redacted],
This email is in response to the consumer complaint from Mr. [redacted]; reference  #[redacted].
Instant Checkmate.com compiles reports from millions of public records including information provided by state and local governments. All of the information...

contained in our reports is part of what is referred to as the "public record."
Disclaimer of Warranties.
a) Instant Checkmate DOES NOT GUARANTEE THE ACCURACY OF INFORMATION FOUND ON THE SITE OR THROUGH THE SERVICES. USE OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS AT YOUR SOLE RISK. THE SITE, THE SERVICES AND ALL CONTENTS OF EACH ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.
b) Instant Checkmate DOES NOT WARRANT THAT THE SITE OR SERVICES WILL MEET ANY REQUIREMENTS OR NEEDS YOU MAY HAVE, OR THAT THE SITE OR SERVICES WILL OPERATE ERROR FREE, OR IN AN UNINTERRUPTED FASHION, OR THAT ANY DEFECTS OR ERRORS IN THE SITE OR SERVICES WILL BE CORRECTED, OR THAT THE SITE OR SERVICES ARE COMPATIBLE WITH ANY PARTICULAR PLATFORM. Instant Checkmate IS NOT OBLIGATED TO PROVIDE ANY UPDATES TO THE SITE OR SERVICES.
c) Instant Checkmate DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE MATERIALS ON THIS SITE OR SERVICES IN TERMS OF THEIR TIMELINESS, CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. WHILE Instant Checkmate MAKES REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THE SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THE SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT Instant Checkmate. Instant Checkmate UNDERTAKES NO OBLIGATION TO VERIFY OR MAINTAIN THE CURRENCY OF SUCH INFORMATION.
d) Instant Checkmate DOES NOT REPRESENT THAT THE SITE, THE SERVICES OR ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES IS APPROPRIATE OR AVAILABLE FOR USE OUTSIDE THE UNITED STATES.
e) Instant Checkmate EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, RELATING TO THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, OR THE ACCURACY, TIMELINESS, COMPLETENESS, OR ADEQUACY OF THE SITE, THE SERVICES AND ANY DATA ACCESSED WHILE USING THE SITE OR THE SERVICES, INCLUDING THE IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
We are sorry to hear that Mr. [redacted] was not satisfied with our services. Mr. [redacted]’s account has been cancelled and will not incur any future charges. He has been honored a refund of $42.86, which is the total amount that he had paid to Instant Checkmate. Please allow 3-7 business days for this refund to process.
Instant Checkmate apologizes for any confusion Mr. [redacted] encountered regarding our policies.  Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate

Dear Ms. [redacted], This email is in response to the consumer complaint from [NAME]; reference  #[redacted].Our apologies to Miss [redacted] that this record was missed. The record showing for [redacted] has been removed.Since the concerns mentioned in the initial complaint have been addressed, we therefore consider this matter closed.  If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####. Sincerely,Customer SupportInstant Checkmate

Dear Ms. [redacted] This email is in response to the consumer complaint from Mr. [redacted]; reference #[redacted].We have received your petition to have Mr. [redacted]’s information removed from our website. Here at Instant Checkmate, we hold the utmost respect for each individual's...

privacy and apologize for any inconveniences Mr. [redacted] may have experienced due to our services. InstantCheckmate.com compiles reports from millions of public records, including information provided by state and local governments. All of the information contained in our reports is part of what is referred to as "public record."  As per Mr. [redacted]’s request, his background report has been removed from Instant Checkmate’s website.Please allow up to 72 hours for these changes to reflect on our website. Instant Checkmate takes every reasonable precaution to ensure that all data associated with each request is suppressed; we appreciate your patience regarding this matter. We ask that Mr. [redacted] keep in mind that we do not remove sex offender location data and that their name could potentially show in another individual’s background report as a possible relative or associate.If you have any further questions or concerns, please contact our Customer Support Team at 1-800-222-8985 or via email at [email protected]. We are available 7 days a week, 24 hours a day to assist you.Sincerely, Customer Support Instant Checkmate

Dear Ms. [redacted],...


This email is in response to the consumer complaint from Ms. [redacted]; reference  #[redacted].
Our records show that Ms. [redacted] signed up for an Instant Checkmate trial by entering her personal information and credit card information. In order to complete the enrollment process, Ms. [redacted] had to check a box to agree to Instant Checkmate’s Terms and Conditions. Instant Checkmate’s Terms of Use, like the Billing Details and Frequently Asked Questions also prominently displayed on the website, fully and conspicuously explain Instant Checkmate’s billing terms. Specifically, the Terms of Use describe:
The use of this website is subject to the following terms of use:
1) Billing and Services
a) Standard Membership Plans
Instant Checkmate offers three basic membership plans. All membership plans are billed up front for the entire term selected.
For a standard 6-month membership, You will be billed $59.16 immediately upon purchase and $59.16 every 6 months thereafter, unless you cancel.


For a standard 3-month membership, You will be billed $44.58 immediately upon purchase and $44.58 every 3 months thereafter, unless you cancel.


For a standard 1-month membership, You will be billed $22.86 immediately upon purchase and $22.86 every month thereafter, unless you cancel.

If your payment for a full term is declined due to insufficient funds, Instant Checkmate reserves the right to bill in monthly installments at the rate You selected.
b) $1.00 Trial Membership
If You selected a trial membership, You will be billed $1.00 immediately upon enrollment of the trial. Your 5-day, $1.00 trial will expire in 5 days. Upon the expiration of the 5-day trial period, You will be automatically enrolled in a monthly membership and billed $29.63 immediately and $29.63 every month thereafter, unless you cancel. You may cancel at any time including during the trial period. See Section 1(d) below.
c) Nonstandard Membership Plans
Instant Checkmate sometimes offers promotional membership offers. If You enroll in a nonstandard membership, Instant Checkmate expressly reserves the right to bill You, at the rate and frequency disclosed at the time of You enroll.
d) Cancellation Policy
You may cancel your membership, including any trial or nonstandard membership by calling our customer support line at ###-###-#### to speak with one of our Customer Service Representatives 24 hours a day, 7 days a week. Any cancellation request will cancel Your upcoming bill.
e) Refund Policy
Our number one goal at Instant Checkmate is customer satisfaction. If you are ever not satisfied with our services, feel free to call one of our excellent customer support staff at ###-###-#### between the hours of 5am and 10pm PST (7 days a week), or between 6am and 2pm PST on holidays, and we will work to resolve your issue. Refunds are handled on a case by case basis with the ultimate goal of complete customer satisfaction.
We sincerely apologize that Ms. [redacted] was not satisfied with our services, and we would like to provide her with a full refund. However, we are not able to locate an account for Ms. [redacted] given the information provided in her complaint. We request that Ms. [redacted] please provide the first name, last name, and email address she used to sign up for Instant Checkmate. Once we locate her account, we can proceed in issuing his full refund.
If you have any questions regarding the foregoing, please do not hesitate to contact Customer Support at ###-###-####.
Sincerely,
Customer Support
Instant Checkmate