Intelligent Networks Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I find it odd that they have no record of the phone call conversation from the sales team, who are the one's that were supposed to walk me through what exactly the services were for and what we were going to "verify" payment for The exact verbiage used by the sales team was that they were "updating our online information that they had on file for us and did we need to make any adjustments?" Because we had just moved offices I was under the assumption that we were already working with you all and so I gave our new address to them They never informed me that we apparently were on a free trial which was coming to an end and now were wanting to switch us into a paid yearly contract for their services Also they never mentioned what work they were doing for us Rather that they were "updating our online information." Even when I spoke with Stephanie Bowers she mentioned that the sales team could've misread our file and thought we were already active and that's why they didn't go into great length about what services were being offered We also have NO recollection of ever agreeing or signing up to a free trial period with you all! [redacted] the owner of the company has never hear of you, nor have I up until this point I find it odd that you also have no record of who signed up for the free trial and initiated it The only record you so conveniently kept on file, was the verification The sales call should've been recorded as that was the one where apparently according to Stephanie [redacted] , they would've walked us through all services and what was being asked of us But again, to your convenience there is no record of that call I find that to be odd Also, without you having any billing history with us, I find it odd that you can send an invoice and start accruing charges when no one has given you their card information for you to bill This is a very shady way of doing business and you do it with the sole purpose of trapping people Had you been up front about everything and clear on what was being processed, you would've asked for the credit card over the phone to activate the services We feel that you intentionally trapped us by not being more direct and clear with what the process was and what was going to be taking place- Therefore [redacted] does not agree that the charges are fair Also you should only take verbal verifications from the owners of companies You shouldn't let just anyone off the street verify on someone else's behalf That's poor business management Regards, [redacted]

APRIL 7, 2017Re: ID [redacted] Revdex.com, [redacted] ***Dear [redacted] We are in receipt of the clients response and I’ll try and help clear up any remaining concerns.All email reminders were sent out to the address provided at the time of saleOur system is automated and confirms receipt on your email providerI am certain if you search for them in your email you will find themCertain organizations have stricter email rules than others so you may want to check your filtered box to see if they ended up there.Please keep in mind that with respect to transactions under a certain value, contracts are done on requestIf a client does not require a contract then a third party recorded order verification is done to ensure that an order is being placedDuring this process there is a clear disclosure of invoice amount and payment termsIf as you suggest, there was a contract that needed to be presented and approved, then we would have gone through that process as our intention would be to be paid for services being renderedUnfortunately we were not advised that one was required and an order was placed with clear agreement on pricing and payment termsWe have taken great strides in transparency over the last three years and I’m certain you would agree that while every business gets complaints, it is how the business responds that is often times more importantEach complaint has been addressed and closed by the Revdex.com as in each case we have demonstrated that an order was placed and that we have made every attempt to resolve the matter amicably.I am certain that we can find a fair and reasonable solution that respects our TOS and the costs incurred to our business as a result of the order that was placedI invite the client to contact a member of our client care team who would be happy to help find a solution.Warm Regards,Jonathan H [redacted] VP CORPORATE AFFAIRS

We are in receipt of the customer’s additional concerns referenced as ID [redacted] I will try and help clear up any remaining confusion that may existAll contacts with the client were clearly itemized in our initial responseWe do take any and all complaints seriously and always endeavor to provide the best after sales service in the industryWhile I do sympathize with Mrs [redacted] , her Father-in-law never disputed ordering the serviceThe only dispute was that he believed he shouldn’t have to pay his invoiceCompany procedures dictate that all accounts exceeding days past due be turned over to a third party agency if payment arrangements are not madeThe fact that we do so is not a threat, it is a standard business practice employed by any legitimate business having provided a service that remains unpaidOur terms and conditions are clearly stated on our invoice and on our websiteIf the client had contacted us back within his cancellation period, or even within a reasonable timeframe, we would have gladly cancelled the serviceWe do understand that sometimes orders are placed and people change their mind or the individual overstepped their authorityIn this case Mr [redacted] is the President of [redacted] and it is safe to believe that he would have been ordering the service in good faithI can also appreciate the clients’ concern regarding the information published on the Revdex.com’s siteThe complaints found on the Revdex.com site specifically state that customers claim that no order was placed or that they were not advised there was a fee to the advertising in questionIn each instance we have provided proof to the Revdex.com demonstrating that orders are clearly placed by the customers in questionIn each instance we have taken the time to help clarify the situation and the complaint has been closedAs explained above, all terms and conditions regarding orders placed with our company are clearly described in our Terms of Service (TOS) found on our website and on our email reminders and hard copy invoicesWe hope to have the opportunity to show Mr [redacted] that his initial decision to order the service was the right decisionI am certain we can find a solution that will make the client happyWarm regards, Jonathan Higgston VP CORPORATE AFFAIRS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.We are a wholesale company We do not and have not ever used any online advertising We have not seen any of the so called "work" that has been preformed We haven't been informed as to what we are even being billed for? Can you please send over a complete detail of what work was done?Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below We want nothing to do with this company Nothing was ever meant to be ordered from this company They are very deceptive when first contacting businesses They ask you to verify information then twist this to saying that you have started a contract They make it sound as if you already had a contract with them and are updating it We already have a company that handles our internet and website Would NEVER do business with intelligent networks CorporationRegards, [redacted] ***

We are in receipt of the customers’ additional concerns for complaint ID [redacted] There seems to still be confusion regarding what actually transpired.During the initial call we identified ourselves as Intelligent Networks and clearly described the advertising on [redacted] to [redacted] Thereappears to be no confusion through the recorded order verificationI do understand Mr [redacted] concerns regarding the order his wife placed and I amtrying to help bring clarity to the situationI know Mr [redacted] in his response stated that they only realized they had ordered in error on February 9th,In my first response I noted that our third party email reminder system shows that both the order confirmation email on January 20th, and the“Work is completed” email sent on January 28th, show as openedBoth emails and additional reminders were sent to the email address provided byMrs [redacted] ( [redacted] .***)In each email reminder and contact we clearly identified ourselves as Intelligent Networks.In addition, our client care specialist followed up by phone and by email on January 27th, for additional keywords and logoDuring this call the clientwas explained in detail the process we take for the advertisingAt that point in time if the client didn’t want the service, then why were we not informedso that we would not be investing resources and billable time fulfilling her order.I have no doubt that the order was placed in good faith by [redacted] and that we have been attempting to provide the service in good faith sinceJanuary 20th, It is also clear to me that Mr [redacted] does not see the value of the service and has filed this complaint without being a participant inthe sales process or the fulfillment process until February 9th, when he became aware of the order his wife placedSEO services are never done for acompany name as you would only be attracting clients who knew of [redacted] which would be ineffective at generating new businessTrue SEO is done according to keywords provided by the client and would include terms describing the actual services provided.I would note that we are under no obligation to cancel or discount the service as our Terms Of Service (TOS) clearly state our cancellation policy as notedon the invoice attached to each email reminder received by Mrs [redacted] since the date of orderUnfortunately, the client was beyond that period andany reasonable extension available to the client care staff by February 9th , 2016.We are more than willing to find a solution that works for the client while also respecting our terms of serviceI invite the client to contact back ouroffices so that we can find a solution that works for him.Warm regards,Jonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt of the client response for complaint ID [redacted] I’ll try and address the remaining concernsFor the sake of clarity, I am providing a copy of the third-party order verification done with [redacted] that the client is stating did not occurIt shows the client had a clear understanding that an order was being placed and that an invoice was being sent to her location that was due on receiptThe client was even offered a discount for immediate paymentIf as the client stated that this never occurred or that she was not aware of an invoice amount, then we are uncertain as to why she clearly asks for us to send an invoice out during the attached recordingWe have already provided a copy of the recorded order verification to Ms [redacted] and am certain that this was shared with her employee Ms [redacted] I am not sure why she continues to deny facts that have occurredI am hopeful that we can find a solution that works for the client and doesn’t violate our Terms of Service and invite the client to contact our offices so we can help them close this fileWarm Regards, Jonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by [redacted] who did identify herself as the Comptroller for [redacted] on November 4th, The client spoke with our representative from Business Development regarding an online business listingWhile the agent does mention that the company had a three month complimentary trial previously, the agent does not have access to previous contact informationThe reason for this is that anyone may sign up for a free trial as there is no financial commitment at the timeWhen our agents contact the business we clearly ask for the individual who is responsible for online advertising decisionsIn this case, we were directed to Ms [redacted] We explained the service and the offer to advertise and once accepted, contacted the client back to conduct the recorded order confirmation to ensure the client understands who we were, how much the advertising would cost and payment terms were discussedIn fact the above events are even confirmed on the order verificationI am providing a copy of the recorded order verification for the Revdex.com’s files showing a clear meeting of the minds and that the client was fully aware that there was a free trial that was expired and that this was a new orderThe client was clearly advised invoice amounts and terms at the time the order was placedWe are more than willing to find a solution for the client and I am hopeful that we can find a solution that works for the clientJonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt of the customer complaint dated April 9th, by [redacted] **CWe are at a loss as to why the client did not contact our offices if they had changed their mind regarding the services requested during the first daysAt any point in time the client could have contacted our offices and a member of our client care staff would have found a way to make sure the client was satisfied with a reasonable solutionWe are almost five (5) months later (close to half way through the one year commitment), and the client had not taken the time to return our calls until collection procedures were started.The order was placed by the Owner of the company John Higgins on December 2nd, and the account is currently in our collections departmentWe have sent monthly statements to this business since January 2015, following the original invoice in December of 2014, and left at least four voicemails each month regarding status of paymentCollection notices were sent starting March 16th, Over the course of the last five (5) months there has been no dispute regarding the order itselfIn fact, there has been no contact with the client whatsoeverThe notes and call logs show repeated attempts to contact the business with no return of calls until March 20th, when the notes indicate a woman contacted our offices claiming that the owner never ordered the service and would not be payingWe offered to provide proof services were authorized and rendered but the client refused and hung upWe are now in receipt of this complaintWe do have the Owner’s authorization on file should the client wish to be provided with it, and of course we are more than willing to help the client with closing their account should that be what they desirePlease contact a member of our client care team as soon as possible and we’ll help find a solution that works for both partiesWe go to great lengths for our clients and try to differentiate ourselves from our competitorsIf the client has any additional concerns regarding this matter, we would be more than happy to learn from their experienceWarm regards, Jonathan Higgston VP CORPORATE AFFAIRS

We are in receipt of the customer complaint dated January 23rd, 2016, from [redacted] The order in question was placed on January 11th, by [redacted] ***We are at a loss to understand how our Client Care Team failed this clientWe have reviewed the order verification and it clearly shows the order was being placed with Intelligent Networks CorporationWe believe that the client may be confusing us with another company and their calls to his businessThe order verification clearly states the service being provided with clear terms and costs being incurredWe were informed by the client at the time of order that he would like an invoice to be issued by mailOne was issued next day per his requestA copy of the order verification will be provided should the Revdex.com need it for the fileOn January 18th, a member of our Client Care team contacted the client regarding additional keywords and logo additions to the advertisingThe representative was passed to the Owner’s fiancée who immediately began cursing and accusing our company of being another companyWe tried explaining to the client’s fiancée who we were and what exactly was orderedA supervisor took over the call in an attempt to resolve the confusion but the client’s fiancée remained irateWe tried to explain that they are well within our cancellation period and that we would void the invoice if they did not want the service, however the fiancée ended up hanging up the callThe client appears to have been in contact with numerous companies which has created considerable confusion regarding this fileAfter discussion with a supervisor it was decided that we would proactively void the invoice as there clearly was an issue within [redacted] that we did not wish to be involved inThe representative contacted back their office and left a message clearly stating that the invoice would be voided the same day January 18th, The fact that a hard copy of the invoice would reach their offices by postal mail after this date is not something that is within our controlThe account is closed in our systemPlease be advised that filing complaints to the Revdex.com damages not just our company but also the reputation of [redacted] with other potential vendorsIf the client requires anything further or any additional clarification, they may contact our officesWarm regards, Jonathan HVP CORPORATE AFFAIRS

We are in receipt of the customer response regarding complaint ID [redacted] I had taken the time to review the clients file in detail for the initial response and have reviewed it once more as the description of events described by Mr [redacted] does not match with anything found through the recorded order verification, nor the client care notes, or even the Quality Assurance and review notesThe order in question, was purchased by the Office Manager of the location [redacted] for [redacted] ***c The online listing information, term and invoice amount was agreed to with Karen from our business development departmentA second call was placed by our quality assurance agent to confirm that an order was in fact being placedIf there was any discrepancy between what was actually ordered on the first call (or calls) and the order confirmation process, then any reasonable person would have not agreed to an invoice for in this case $ If there remained any confusion by any client, upon receipt of the invoice they would surely contact back our offices and we would gladly have resolved the account which would of course include cancelling the accountWe do understand that some clients may overstep their authority, or be confused by the myriad of calls that inundate todays’ business settingUnfortunately, in this case there was no confusion on the clients’ partThe order was placed in good faith and the invoice for services was sent per her requestThere were no calls to our offices from [redacted] ***c regarding the outstanding invoice and when our client care team contacted Ms [redacted] we were asked to email a copy of the invoice to Mr [redacted] for paymentAs mentioned in my previous response, we had offered to validate the order for the client but he promptly hung up I understand that the client is receiving a significant amount of sales calls at their offices for online advertisingI also believe that in this instance, an order was placed in good faith between both our companies at the time of order and up until Mr [redacted] ’s awareness that the order was placedThe order verification shows that Ms [redacted] had a clear understanding of the order that was placed and even mentioned that she was glad Karen had contacted her backIf the client has any actual evidence (other than his experiences with other companies) to provide to back up his claims that his employee was coerced into placing an order, then we will gladly take the appropriate steps with respect to our employee.I take Mr [redacted] at his word when he states that he already has an online advertising service providerOur model requires that work begin im***ately upon receipt of a confirmed orderAll of our advertising programs are White HatAs I’m sure Mr [redacted] is aware, White Hat (or SERM approved methods) takes considerably longer to achieve positive results for clientsIt is a longer term process that takes a minimum of 6-weeks to see tangible progressThis process leads to stronger links and subsequently, higher rankingsWaiting to start the work leads to missing clients’ expectations which leads to unhappy clientsEven if we did as you suggest and send quotes and contracts (as we do for all our website design projects) situations will still arise as business owners’ still contact us back at times claiming their Marketing Manager is not able to sign contracts or order anything for their business Over 85% of our online advertising and SEO services requires payment in full or a payment plan is place prior to commencementIn instances where a client wants an invoice mailed to their location we do soIn most instances the client honors their commitment and the good will process worksI agree that in some instances it doesn’t as it appears to be the case with yours At this point, you have filed a Revdex.com complaint making accusations without being a part of the order processYou have filed a complaint with the Attorney General whom also has received a copy of the order verificationIn both cases I question whether you have actually heard the agreement because if you did truly listen, you would see that the order was not generated through deceptive practices at allThe order was placed in good faith by your employee at the timeIf anything, office policies and procedures were not followed within your place of business when your employee ordered the service in question Please keep in mind that our policies provide for a reasonable cancellation window beyond what is clearly stated in our Terms of ServiceThis account could have easily been resolved without the need to file complaints that attempt to damage our business for an order you admit your employee agreed to The Revdex.com has not received one single complaint from any client in all our years of doing business on any account that was not already past dueNot one single complaint with over 12,contacts per dayOver 80% of the complaints listed state that they did not order the service which when provided with proof, the response was that the complaint was filed in errorThis does not mean that we don’t make mistakesThere are instances where a receivables agent stand firm with respect to our TOS when a more charitable stance should have been takenThe warning currently on the site is a result of a lack of understanding on the Revdex.com’s part which we have been attempting to resolveThe request to terminate the agreement in place has been noted in our system on 10-22-I do understand Mr [redacted] ’s frustration and would like to provide an opportunity to walk back the current state of relations If Mr [redacted] will agree to the following:1-That Ms [redacted] did order the service in good faith but that she did so without being an authorized representative of [redacted] ***cShe failed to inform our offices at the time of ordering of this fact and when initially contacted about the status of the overdue invoice 2-That the claims made in the complaint are not based on his personal involvement in the sales process or directly attributable to our company but based on his experiences with other companies doing online advertising If the above is a reasonable, factual and clear statement of the events as they truly occurred, then I will ensure that the invoice is cancelled for the client and will ensure that a zero balance be forwarded to his email on fileThe advertising in place on elapages.com and the SEO services provided on the link will cease to be active If the client has any additional concerns regarding this matter, we would be more than happy to learn from their experience We hope the client accepts our apology for any inconvenience Warm regards, Jonathan H [redacted] VP CORPORATE AFFAIRS

We are in receipt of the customer response to the complaint identified as ID [redacted] . In order to clarify that an order was in fact placed on February 4th, 2016, I am including with this response, a copy of the recorded order verification done with Robert [redacted] for the RevDex.com’s files. The client clearly understood the order being placed, invoice terms and amounts due for services being rendered. In addition, all of our email reminders have Read Receipts which clearly show the emails were opened by the client. The notes do also show that a call came in to our offices on May 2nd, 2016 from Mr [redacted] and he was informed that I do not take typically take calls from clients. We have a highly trained Client Care team that is fully capable of helping resolve any issue. The Client Care representative he spoke with did offer to help him but Mr [redacted] refused and the notes show that we had not heard back from the client since. I understand that this may be frustrating for the client however, one of my functions is to provide an impartial review of internal procedures to ensure we meet industry standards. This means that I review the facts included in the notes, client care calls, and the recorded order verification. In this instance there is a claim that no service was ordered by the client. In providing a copy of the recorded order verification for the RevDex.com, we are validating the fact that an order was placed in what we thought was good faith. We clearly identified ourselves as Intelligent Networks and the invoice amount and terms were clearly described. If the client typically orders advertising services from local providers and signs contracts, then I am uncertain as to why the client would order the service and agree to an invoice of $584.95. The clients previous purchasing routine is not something that our representatives would be aware of and as the client is the Owner of Valentino’s eatery, it is fair to conclude that he is the individual who would decide where to allocate company advertising funds. With respect to the Mr [redacted] ’s assertions that there may be clients on our site who will not disclose advertising arrangements with us, I would suggest that the client review our privacy policies. Each client expects a degree of privacy with respect to their advertising strategies. I do not think Mr [redacted] would get an honest response from calling a fellow restaurant owner about what was really working for them. That would be counterproductive and most likely devalue the investment that the client already made in the service. If you have found a business on our site that is no longer operating, then we would appreciate it if you would report it to our offices. While every online advertising directory strives to have a perfect data set, even major companies like Yelp, Yellow Pages and OpenTable have errors that exist with the millions of businesses across the country. Our agents make over 1.2 million calls per year and there are over 14.1 million companies nationwide. It honestly is not possible to be perfect despite Page 2 best efforts to maintain accuracy. Every company big or small inevitably becomes dependent on outside sources to some degree. Lastly, with respect to the accounting notification the client received, that unfortunately is automated. As with most companies, accounts that become delinquent and unresolved are typically sent off to a third party for handling. As our primary goal is to help small to medium size businesses, it does pain me to see a business owner in this situation. As a result, I have recommended that client care reach out to you once more with a possible solution that may resolve the current impasse. Again, I am certain we can find a solution that works for the client and doesn’t violate our Terms of Service. Warm regards,Jonathan [redacted] VP CORPORATE AFFAIRS

I can understand the clients’ frustration with this matterThe online advertising order was originally placed by Mr [redacted] ,the owner of [redacted] on February 27th, The advertising service ordered are governed by our Terms &Conditions found at intelligent-networks.com/terms and on our invoicingOur terms clearly indicate notice requirementsfor cancellation of servicesAt the time of the renewal term in question, we only received notification of the clients wish tocancel services two months into their new term on April 5th, Despite our best efforts to try and resolve the issueinternally, the file was transferred to a third party agency on December 16th, in accordance with our credit policy.There had been no contact with [redacted] until our offices received the recent contact noted on the clients’complaintAccounts that are assigned to third party agencies from our offices are locked in our system from front line staffas they are client care representatives and not experienced in handling invoicing issues despite their best intentionsI doapologize for the line cutting out when you were trying to contact us on the Friday in questionWe had a scheduledautomated upgrade of our phone system that due to time zone scheduling error, closed down our phone system earlierthan anticipated that afternoonI understand and apologize for your frustration.We are honestly unsure which agency has your account at this point as once it leaves our offices we no longer have control,however, all debt assignation begins with ICSWe would like the opportunity to help resolve this matter for you and inviteyou to contact our office at extension ***I am sure we can find a solution that works for both parties.Warm Regards,Jonathan [redacted] VP CORPORATE AFFAIRS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Our Controller do NOT have the authority to approve as I have repeated told you and was misled to believe it was authorized by someone else.We will not pay this charge and have no intention of paying This will have to be settled in court Regards, [redacted]

We are in receipt of the customer complaint dated September 8th, by [redacted] ***We are at a loss to explain how our client care team has failed this client The order was placed by the business manager on June 23rd, from an IP address originating in Blackburg, VA The account is currently in our collections departmentWe have sent monthly statements to this business since July and left at least two voicemails each month regarding status of paymentOn July 29th, a member of our client care team spoke with the business manager [redacted] about payment statusWe were asked to email a copy of the invoice to [email protected], which we did the same dayOn August 27th, 2015, we received an email back from the business stating that the order was never placedWe have been trying to contact the business in order to provide proof services were duly authorized by Mr [redacted] and are now in receipt of this complaint We are certain that this is a simple misunderstanding and ask that the client contact our offices at their earliest convenience so that we can determine what occurred and help them close their file We go to great lengths for our clients and try to differentiate ourselves from our competitorsIf the client has any additional concerns regarding this matter, we would be more than happy to learn from their experience Warm regards, Jonathan Higgston VP CORPORATE AFFAIRS

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have reached out to the business many times with no resolution With as many complaints as the company has had on the Revdex.com all complaining about the same thing it is apparent that this company appears to be using these same manipulative tactics on many of their customers The attorney general also noted that there is a clear pattern of manipulation when I called them I've also attached an email stating that the business no longer has access to my account As much time as I've put into trying to resolve this with no results I feel it is out of my hands now and will let the attorney general move forward on it from here Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards, [redacted]

Revdex.com:I have reviewed the response (partial audio) made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have listened to the 'partial' recording and even though our Controller verified the address I find the whole situation entrapment Intelligent has no proof that I personally accepted the 'free trial' because I did not, but kept telling our Controller that I approved it Furthermore, we do not even know what services this company provides and I personally have never received one email/mail or ANY correspondence from this company except an invoice after my Controller was told that I had already approved the service What services were provided?? Wouldn't you think if someone is on a free trial that you would contact that potential client to keep them informed of how the service was going?I feel this case is entrapment having them claim I pre-approved an unknown service and have NEVER received any phone calls prior to an invoiceWe are not paying for what we consider a bogus service and entrapment.Regards, [redacted]

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by [redacted] who identified himself as the Manager of *** [redacted] on June 21st, The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsA member of our client care team contacted Ms [redacted] on June 22nd, for additional keywords and logo inclusion for the advertising to help put the clients best foot forwardIn addition, email reminders were sent including that the “Ad is Live” and standard reminders for the invoice itselfOur accounts receivable department attempted to contact the client starting July 1st, We were informed by Ms [redacted] that she wasn’t the person that wrote checks for the company and that Oscar [redacted] would beAfter repeated attempts to contact Mr [redacted] , we finally touched base on August 8th, At that time Mr [redacted] asked for an additional copy of the invoice and would contact our offices back to make payment arrangementsWe followed up on August 8th , the client was out, on August 10th the client was on vacation on August 16th still on vacation and finally on September 6thon Jury dutyA final notice was sent to the client as the file is scheduled to be transferred to IC System for further handlingWe have never spoken to the individual filing the complaintThe order was placed by one of the Owners of the business and all discussions pertaining to this file have been made through either [redacted] or [redacted] We are including a copy of the third party recorded order verification for the Revdex.com’s filesIt clearly shows the client confirming the order that he placed with the agent, including pricing amounts and termsWhile we are more than willing to help the client resolve the current situation, our agreement with IC Systems stipulates that we direct clients to their offices following their commercial notice deadlinesWarm regards, Jonathan [redacted] VP CORPORATE AFFAIRS

We are in receipt complaint ID [redacted] and have taken the time to review the clients file in detailFor the sake of clarity, below if the account history and recorded call information that I have reviewedThe order was placed by [redacted] who identified herself as the CFO of [redacted] *** [redacted] on February 10th, The client spoke with our representative from Business Development and once the order was agreed upon, went through the third party recorded order confirmation process to ensure no errors, and that the client understood both pricing and payment termsAutomated email reminders were sent out to the client at [redacted] given at the time of saleOn February 28th, 2017, a member of client care attempted to contact the client in order to provide after sales service on their order including offering logo inclusion and additional keywords if neededThe representative followed up by email same dayRepeated attempts were made to contact the client that were not returnedOn April 6th, we finally made contact and were informed that they wouldn’t be paying for services and advised us that they would post a negative review if we didn’t void the invoiceWe attempted to offer possible solutions but the client refusedThe file was transferred to a third party agency for further handling on April 28th, and unfortunately we no longer have access any interactions after said dateI am including a copy of the third party recorded order verificationIt shows a clear order being placed with the client fully understanding services being ordered, invoice amounts and payment terms for the Revdex.com’s files as further evidence that the complaint is invalid and doesn’t represent a true accounting of the interaction between both companiesI would request that the Revdex.com review this complaint and possible review against our business by the client to be marked as invalidWe remain willing to help the client however it does take both partiesI encourage the client to reach out to our offices at her earliest convenience so our team can try and help resolve this fileWarm Regards, Jonathan [redacted] VP CORPORATE AFFAIRS