InterFACE 1

Review: we took our son to Interface and signed a contract for $to put him in a photoshootThat night after really discussing it we decided to cancel and followed the cancellation policyIt stated that you have days to cancel in written formSo as long as the cancellation letter made it to the post office by that monday we were goodSo we took it monday and had it mailed out in a certified letterI did call and let Interface know that were cancelling and every person I spoke to gave me an attitude, hung up on me or gave me informationI was finally told that they did recieve my letter and it did meet the cancellation policy so within days of August 28th I will receive my money in fullIt has been the days and they still wont talk to me about where my money is and they keep saying when I call that the finance dept is closed, no matter what time I call.Desired Settlement: Since I followed the correct procedures to cancel I expect to have my money in full sent to meSo I am asking for my entire $back
Business
Response:
Mrs
[redacted] did attend a free evaluation meeting with one of our Development
Directors on August 24, at our East Brunswick
locationDuring the meeting, Mrs[redacted]
was presented with the option to purchase a photo-shoot package for her sonThe packages discussed with clients contain
the use of a professional photographer, maartist, hair stylist, wardrobe
specialist and studio timeThe packages
discussed are always optionalMrs[redacted]
decided to purchase a photo-shoot for her son at a promotional rate of $
Mrs
[redacted] decided to cancel and sent in a certified letter within the allotted
cancellation period100% of our clients
who do correctly follow the refund policy will receive a full refund as promisedA refund check (# [redacted]) for the full amount
has been expedited and sent to Mrs[redacted] via USPS priority mailThe tracking number is [redacted]We have reached out to Mrs[redacted] and provided her
with the information so that she will be able to track the check to the mailing
address she has provided us withWe apologize
for any inconvenience the delay may have caused the [redacted] family
Our
Client Service Department is open seven days a week for our clients’
convenience, and she can speak with us about any further concerns at any point
that she wishesWe are available to
answer any questions that she may have regarding InterFACE or the services we
provideWe are sorry Mrs[redacted]
decided not to move forward with our services at this time, but strongly urge
her to reach out to us if she decides to reconsider her cancellation in the
future

Review: InterFace in South [redacted], misled me into signing a 3 year 'membership' contract in August 10th of 2011 for hidden services and charges I was unaware of and are still being charged for monthly, despite the fact that this business is no longer open and I am out of contract. All phone lines are now disconnected, any any person I ever had contact with that worked there and gave me business cards is long gone. I have 6 different numbers, soon after which I signed on as a client became disconnected or the person I spoke with employees questioned even working there. The contract is very vague, scribbled, amended, and the names of employees illegible, not to mention none of it was explained to me, including the steps, services, ALL OF THE FEES, membership... my credit cards were the only thing they asked for and spent time with. I was a young adult who was brought in to their office alone out of the mall, to say the least I felt very scammed. I told them it was all too expensive, as I was only 22 and they asked and encouraged that I use credit cards to get me to reach my dreams.

I have an $1225 'credit for a photo shoot' that I never was able to obtain, a very vague scribbled, crossed out contract that makes little sense and every time I tried to get clarification never could reach anyone at the company or would receive a call back. I am still continuing to be charged $9.99 monthly even though my contract term is over and the business is closed and unreachable (let alone providing me any 'services'). Not to mention never received the photo shoot ($1225), paid $1500 for a 3 year membership that was absolutely misleading and I did not receive services, could let alone contact the company successfully. The only work I got was through Xist casting, which Interface has NO AFFILIATION with once so ever and is a competitor, yet after several failed attempts at phone calls I went to InterFace in South [redacted] directly and they claimed affiliation which I later found out was also not true, they are two independent companies, in which I paid two separate memberships. Please help me to stop being charged for services that are not being rendered to me, by a closed, illegitimate business. I sucked up the previous charges to a terrible mistake and being young and nieve, but the fact that a business that is closed due to poor operating and recognized for practices such as this is CONTINUING to charge my card monthly is unacceptable.Desired Settlement: Refunded for services not rendered and please stop charging my card monthly since you are no longer in business!!!!! Where or to whom and for what are my charges even going??? I am out of contract and can not contact anyone within the company to stop the charges since all phone lines are down. I also want to refunded for the services that I never obtained. I was misled into signing an expensive contract for photo shoot services, half of which never occurred and the business refused to return calls or reach out to me at all regarding their services.

Review: my daughter was approached by modeling talent agency we went for interview was pressured into signing contract ...then decided by the way we were treated and for finicial issues that we changed our minds ..had days to send certified letter to get out of contract did everything needed to do to receive full refund was told my client services we would be getting full refund...spoke to several different employees they told me im getting my refund....which was suppose to be in days of receiving letter...it has now been days and several weeks have not received refund and get a different story everytime I call and speak to someone now they are not calling me back and keep stalling and making up excuses why I havent received my refund have done everything in the contract to receive my refund and they are now in breech of contract and I am calling everyday and spending much time on hold on the phone waiting to have problem resolved.....my refund is for 925.00.......Desired Settlement: just want my full refund that is due to me did everything I needed to receive full refund..and was told im getting it
Business
Response:
This
is in response to the complaint submitted by Mrs[redacted]
Mrs
[redacted] did attend a free evaluation meeting with one of our Development
Directors on August 17, at our East Brunswick
locationDuring the meeting, Mrs[redacted]
was presented with the option to purchase a photo-shoot package for her daughterThe packages discussed with clients contain
the use of a professional photographer, maartist, hair stylist, wardrobe
specialist and studio timeThe packages
discussed are always optionalMrs[redacted]
decided to purchase a outfit, image photo-shoot for her daughter at a promotional
rate of $
Mrs
[redacted] decided to cancel and sent in a certified letter within the allotted
cancellation period100% of our clients
who do correctly follow the refund policy will receive a full refund as promisedA refund check (# [redacted]) for the full amount
has been expedited and sent to Mrs[redacted] via USPS priority mailThe tracking number is [redacted]We have reached out to Mrs[redacted] and provided her
with the information so that she will be able to track the check to the mailing
address she has provided us withWe
apologize for any inconvenience the delay may have caused the [redacted] family
Our
Client Service Department is open seven days a week for our clients’
convenience, and she can speak with us about any further concerns at any point
that she wishesWe are available to
answer any questions that she may have regarding InterFACE or the services we
provideWe are sorry Mrs[redacted] decided
not to move forward with our services at this time, but strongly urge her to
reach out to us if she decides to reconsider her cancellation in the future
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
Regards,

Review: I'm an unemployed college graduate who, since March, has been given the run-around about receiving my refund despite cancelling with them. I've called and called again for a number of times, and was told on several occasions to wait a few more days/weeks for it to come in the mail or to call back again. They would give me excuses like how it wasn't quite issued yet, or that they had it already sent it out and would try to track it in the mail for me as well as e-mail me back. I have never received any e-mail from them. Furthermore, when I've tried to contact them back about a little over a mo, I have been put on hold so many times and have been made to wait for more than four hours that wait time would just get longer and longer. I would be caller 9 and then suddenly be caller 60. I do not know what they are trying to pull and am very fed up at the moment. I just want them to give me my money back.Desired Settlement: I believe the company should take an immediate action on returning what is owed to me as well as sending me an apology.

Review: On Nov 24 2013 I paid this company 925.00 for a photo shoot for my daughter ([redacted]) after thinking it through I decided I no longer wanted to go through with the photo shoot and contacted the company with a written cancellation letter sent via certified mail within the 3 day grace period specified in the contract with the company. Within a week I was contacted and told that they received my letter and that I was entitled to a full refund of the 925.00 and would receive it within the 30 days also specified in the contract. That date would have been 12/27/2013. To date, 2/17/2014 I still have yet to receive a refund. I have called on multiple occasions and rarely speak to a human. When I do actually speak with someone I am usually told to call back at a later time, told to leave a voice mail( which I have on many different personnel answering machines) or told there is simply a "back up" in the refund department. On one occasion I was told a check had been mailed out to me but must have been "lost in the mail" and that a second check would be mailed out to me within 2 weeks. After that 2 weeks I called back and then was told by([redacted] ex[redacted]) that, that in fact was not true and no check had ever been mailed to me. I have been called a liar and hung up on, on many occasions by secretaries and never actually have been able to speak with ANYONE in the refund department. I have been placed on hold for up to and some times exceeding 35 mins to then be sent to a voice mail that is "full". I never spoke to any person in a derogatory way and only treated people with respect when calling inquiring about the status of my refund, and no one ever gives me a straight answer. Just today I called was told to leave my name and number and some one will call me back within an hour. I called back 3 hours later to be told the same thing and when I confronted the secretary about being told that 3 hours prior she called me a liar and simply hung up the phone.Desired Settlement: I simply want the 925.00 refund check I have been entitled to for almost 2 months now.

Business

Response:

The [redacted] family did attend a free evaluation meeting with

one of our Development Directors on November 24, 2013 at our East

Brunswick location. During

the meeting, Ms. [redacted] was presented with the option to purchase a photo-shoot

package for her daughter. The packages

discussed with clients contain the use of a professional photographer, make-up

artist, hair stylist, wardrobe specialist and studio time. The packages discussed are always

optional. Ms. [redacted] decided to purchase

a 2 outfit, 48 image photo-shoot for her daughter at a promotional value of $925. The photo-shoot was scheduled to be completed

December 5, 2013.

We are experiencing a delay because of our merchant which

caused a delay with a few refund checks and we are working diligently to

resolve that issue and are also working in good faith to provide the utmost

quality of customer service.

Once Ms. [redacted] decided to cancel and sent in a certified

letter within the allotted cancellation period, we expedited a refund check

(#[redacted]) for the full amount to be sent to Ms. [redacted]. We apologize for any inconvenience the delay

may have caused her.

Our Client Services Department is open seven days a week for

our clients’ convenience, and they can speak with us about any further concerns

at any point that they wish. We are

available to answer any questions that they may have regarding InterFACE or the

services we provide. We are sorry Ms.

[redacted] decided not to move forward with our services at this time, but strongly

urge them to reach out to us if they decide to reconsider their cancellation in

the future.

Respectfully submitted,

Client Services

Consumer

Response:

Review: [redacted]

I am rejecting this response because: After speaking to many client services personnel, I indeed was told a request would be forwarded to the accounting department to have a check expedited to me on about 3 different occasions. With that being said each time I was told this the expected time to receive a check would be approximately 2 weeks. It has been over 6 weeks since the first time I was told this request would be forwarded and still to date (3/7/14) I have yet to receive this expedited check.

Regards,

Business

Response:

This is in response to Ms. [redacted].

After confirming with our accounting department, we were advised that a refund check (#[redacted]) was sent to the address provided and confirmed by Ms. [redacted] on March 7, 2014. If Ms. [redacted] still does not have the refund check in her possession, we would like for her to inform us so we can go ahead and rectify the issue. We apologize if the delay caused Ms. [redacted] any inconvenience. Also, our Client Services Department is available seven days a week to answer any questions she may have.

Respectfully submitted,

Client Services

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We enrolled our daughter into interFace Talent Agency on July 4 2014. We paid a total of $1000 for publishing and photo shoot. When we called the agency to see if there was any progress, we came to know the agency has closed its doors.Desired Settlement: We just want a refund of $1000.00

Review: I have been called 11 times in 3 days from this company. I have told them I was not interested in my son "modeling" for them. They refuse to stop calling.Desired Settlement: No more calls please

Business

Response:

This is in response to the complaint submitted by Ms. [redacted]

InterFACE never cold calls people. All calls are generated from requests by potential clients. Our records do indicate that Ms. [redacted] did provide us with information to be contacted about setting up a free evaluation. At that time, she provided us with a phone number to reach them. We only called the numbers because we were requested to do so. Since now we have been requested to not call we have removed Ms. [redacted]’s number from the system, so she should not be receiving any additional calls.

We do apologize for the numerous calls but as stated, we only called the numbers provided to us because we were requested to do so.

We encourage the [redacted] family to reach out to InterFACE if they are interested in speaking to anyone about getting started in acting or modeling.

Consumer

Response:

I am rejecting this response because: They are not telling the truth. I did give them information but AFTER the FIRST call I realized this was a huge scam. They continued to call and harass me and my son until I found a way to block their phone from calling ours. They continued to call even after I requested they stop. Between my phone and my son's we have at least 40 calls from them in a 3 day period. Something has to be done to company to stop them from harassing others.

Regards,

Business

Response:

This is in response to the reply submitted by Ms. [redacted]

We do not understand why Ms. [redacted] is rejecting the response claiming we haven’t told the truth as her complaint was fully satisfied. She asked to be added to the Do Not Call List and that is precisely what was done at her request. As mentioned ealier, we do not cold call people. Ms. [redacted] claims herself that she gave us her contact information to avail more information, but for her to accuse InterFACE of harassing her is not fair. We simply made those phone calls in hopes of reaching someone because we were requested to do so. There is no reason for Ms. [redacted] to keep the complaint open as we addressed all issues presented to us by her and added her phone number on the Do Not Call list.

We encourage the [redacted] family to reach out to InterFACE if they are interested in speaking to anyone about getting started in acting or modeling in the future.