International Van Lines

Firstly, I went with this company because they had good reviews and a competitive price for my interstate move. In the end, I paid more than twice the quote and had to deal with 3 different companies because they brokered out the move without telling me. They only honor what is actually in the contract regardless of what their sales people will tell you, which is anything to get you to go with them. I would highly recommend you NOT go with this company for the following reasons:

- I was told that they would definitely NOT be brokering this move and that they would be moving me themselves (I SPECIFICALLY asked about this since I had been warned about using a broker). NO one at IVL reached out to let me know that the move was brokered and on the day of the move the sales person at IVL claimed to have no idea that the move had been brokered.

And the really big issues:

- Because the sales person incorrectly added a second drop-off (he put it in the wrong state) they now were charging me an additional $500 for the local part - and if it were up to IVL they would have charged me even more (IVL =$120/hr for local move, other company the brokered it to=$89/hr).

- By the end of the move, I paid more than twice what I was quoted (and that was after I negotiated down on the cost per cubic ft.) The sales person did not want to give me a quote by square footage, only by giving a list of items to be moved. When I insisted on getting a quote by square footage he finally gave one but then recommended that I go with the lower quote (by list of items). This cost per cubic ft for the list of items was significantly higher than the other quote.

- I had to deal with THREE different companies who had all asked for me to pay them and who were all calling my phone (and 2 were emailing me).

-Insurance information options were not sent to me until AFTER the move had already started. IVL did "throw it in" at no cost to me, but it's a pretty nominal cost anyways in comparison so that's the absolute least they could have done.

Although, I didn't have to pay for the insurance, I still ended up paying more than TWICE the "worst case estimate". After the move was complete, I again spoke with someone in customer service who said he would see what else he could do for me in terms of refund. He said he would talk with his team and that I would likely get about $200 back and have to sign a non-disclosure agreement - meaning that I could not post any negative reviews online). I never saw an email or heard from him again.

It would have been easier, less stressful and cheaper to have moved each and every item myself...walking backward...on a rainy day...with a [redacted] leg! In closing, DO NOT GO WITH IVL!

On the day of the move all the movers showed up promptly in the morning and got right to work. They spent one full day disassembling and packing the furniture, and the following day was delivery and installation. I was very impressed with everyone involved. The office staff was friendly and polite, and the movers were fantastic. As stressful as it is to move offices, I can most definitely say that IVL makes the experience much more enjoyable.

During my corporate relocation, Mike was with me to ease the process. Upon my arrival everything was planned and scheduled based on the my needs and requirements. My family's transition was smooth and stress free.

I had a terrible experience with International Van Lines. They showed up late, without the right packing supplies. We ended up doing most of the packing ourselves because they didn't have time, or enough people for the job. They packed things terribly, and I had thousands of dollars of damage and lost items. They were unresponsive, threatening and abusive. The movers on the delivery end said they had rarely ever seen things so badly packed. They broke things in the apartment I moved out of, and were rude to the building workers (and me). Things were stolen and broken. It was truly a heartbreaking experience to lose so many family heirlooms.