Interstate National Dealer Services Reviews (%countItem)
Interstate National Dealer Services Rating
Address: PO Box 724707, Atlanta, Georgia, United States, 31139-1707
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Extended Vehicle Warranty on a used vehicle.
The contract says "electrical" items are covered.
I am having an issue that the Warranty Company will not cover and should cover.
Product_Or_Service: 09/14/2018
Account_Number: Contract No. XXXXXXX
Repair I would like the electrical problem repaired and paid for in full per the contract.
In response to Revdex.com Complaint Case# XXXXXXXX Contract # XXXXXXXX-AAG
On 3/20/2020 our office received a verbal claim from Import Performance. The information given by the repair facility was that the battery kept draining after sitting for 3 days or longer. The cause of failure was from an internal short in the passenger side junction block causing a draw of 200 milliamps. The repair facility was advised that the Motorist's level of coverage did not list the junction block.
Specifically per the terms and conditions of the contract: AssureGuard Service Contract Terms and Conditions
COVERAGE
The components listed below, within the Coverage level indicated on the Administrator copy of the Confirmation
Page and Your Identification Card, are covered by this Service Contract. If no Coverage level is checked, Classic
Guard Coverage will apply. Except for Ultimate Guard Coverage, components not listed are not covered. At the
Administrator's option, failed parts may be replaced, depending upon availability, with like quality, used, rebuilt,
remanufactured or new parts.
The junction block is excluded from the coverage. Additionally, the battery is listed in the exclusions section of the contract. This claim has been adjudicated properly based on the terms and conditions which have not changed or been altered since agreed upon by the motorist at the time of sale. At this time Revolos wishes to close this complaint.
(The consumer indicated he/she ACCEPTED the response from the business.)
After talking with the Mazda car manufacture I find that the shop may have made that wrong diagnosis.
Constant robo calls and no matter how many times you press to opt out of the constant and very annoying calls they call you right back. would not use!
All is exlained in the above statement. Because of their actions I would never use them even if I needed them.
Stop calling me, don't ever contact me again.
In response to Revdex.com complaint case #XXXXXXXX
Revdex.com is aware that unsolicited robocalls are being made to consumers from companies who imply they are National Dealer Services and who are offering vehicle service warranties. Complaints and Revdex.com Scam Tracker submissions suggest the name of the company is "Interstate National Dealer Services, Inc.," a Revdex.com Accredited Business.
Interstate National Dealer Services, Inc. ("Interstate dba REVOLOS") does not make telemarketing calls and does not engage a third party to make such telemarketing calls on its behalf. However, it has come to our attention that competing businesses or marketers improperly identifying themselves as "National Dealer Services " have been calling consumers. Because such companies use the generic "National Dealer Services", if a consumer does an internet search for "National Dealer Services ," the consumer sees contact information for Interstate National Dealer Services for the top entries. Interstate has tried diligently to identify the entity or entities behind the calls but has been unsuccessful to date. We have tracked and investigated numerous calls: the numbers have been spoofed. None of the calls were made by or on behalf of Interstate. For many of the calls, the number that shows on the caller id leads only to a recording about being placed on a Do Not Call list, with no ability to speak to a person.
Interstate National Dealer Services has notified the appropriate regulatory agencies and will continue its efforts to identify the companies or marketers behind the calls. If you can provide us with any information that may help in eliminating these calls please contact ***, our legal counsel, ***@revolos.com." Interstate National Dealer Services provided Revdex.com with copies of the letters sent to Georgia's Attorney General and the Federal Trade Commission that state in part, that they are aware of the spoofing and are working proactively toward finding the names of the companies involved.
At this time, we wish to close the complaint.
After several conversations, we are extremely disappointed with the extended warranty we purchased through *** RV from Star RV/Interstate National Dealer Services, Inc. We purchased the top plan - the Diamond coverage - for our 2015 Keystone Outback 312BH Travel Trailer. Here's a description of this top-of-the-line Diamond coverage from their website: "THE ULTIMATE IN COMPREHENSIVE COVERAGE Diamond coverage is StarRV's most comprehensive coverage. Simply stated, it covers everything on the vehicle except the short list of items listed under "Exclusions" in the contract. Most items excluded are maintenance and trim items. Please review the service contract for a full listing of exclusions." While expensive, this plan was presented by the dealership as a good "peace of mind" plan to have in the event we ever needed it. Turns out the one and only claim we would have submitted has been mostly denied. We did not know there has been a leak in the shower trap area due to the pipe not being glued properly upon construction and as a result the foam beneath the solid floor has been slowly absorbing this water and overtime, the floor has become soft. There has never been any sign of a water leak - the enclosed underbelly was dry to the touch and no visible signs of water anywhere. Star RV/ Interstate National Dealer Services, Inc. will cover the repair of the faulty pipe but not the repair of the floor itself because "consequential damage" is not covered by the warranty. The pipe repair is $206, less our $100 deductible, so our over $2,000 top of the line plan will pay $106. The total repair for the pipe and the flooring is over $4,000. Lesson learned and we will never purchase an extended RV warranty with any future RV purchases. We wanted to leave this review for anyone who is considering purchasing an extended warranty through this company and give our real-life example of what "consequential damage" means. In our experience, it means even if a pipe was not glued properly in an area where you cannot see it or get to it, did not know it was happening and could not have prevented it, causes damage you eventually can see, the damage you can see is not covered. Save your money.
In response to Revdex.com review for *** XXXXXXXX TT
The motorist has spoken to multiple members of management on 2/10/2020, 2/18/2020 and 2/19/2020 to explain we are happy to assist with the replacement of the shower trap, however, we are unable to participate with the repairing of the floor as based on the terms and conditions of this contract, floors are excluded per Exclusions section B line 9. This particular contract does not have the consequential damage surcharge, therefore consequential damage is not covered. This claim has been adjudicated properly based on the terms and conditions of the contract, which have not changed or been altered since the motorist agreed to them at the time of purchase.
EXCLUSIONS
FOR ALL COVERAGE LEVELS, THIS SERVICE CONTRACT PROVIDES NO COVERAGE OR BENEFITS FOR THE FOLLOWING:
B. GPS NAVIGATION SYSTEMS AND PERIMETER WARNING SYSTEMS (UNLESS YOU HAVE PURCHASED THE LUXURY ELECTRONICS
COVERAGE OPTION AND IT IS INDICATED ON THE ADMINISTRATOR COPY OF THE APPLICATION AND YOUR IDENTIFICATION CARD);
TELEVISION SETS, TV ANTENNA MOTOR, VCR/VCP/DVD PLAYER, SATELLITE RECEIVER AND DISH (UNLESS YOU HAVE PURCHASED THE
OPTIONAL LUXURY COMPONENT COVERAGE OR YOU HAVE PLATINUM PLUS OR DIAMOND COVERAGE AND IT IS INDICATED ON THE
ADMINISTRATOR COPY OF THE APPLICATION AND YOUR IDENTIFICATION CARD); TELEVISIONS above 72"; PHONE SYSTEMS;
PERSONAL COMPUTERS AND PRINTERS; INTERNET ACCESS SYSTEMS; CABLE, SATELLITE AND TELEPHONE WIRING; FLAT
PANEL(INCLUDES BUT NOT LIMITED TO PLASMA, LCD, LED) TVs (UNLESS YOU HAVE PURCHASED THE OPTIONAL COVERAGE OR YOU
HAVE DIAMOND COVERAGE AND IT IS INDICATED ON THE ADMINISTRATOR COPY OF THE APPLICATION AND YOUR IDENTIFICATION
CARD); DLP TVs; EXTERNAL SPEAKERS; AUDIO & VIDEO INTERCOM SYSTEMS; ROOFING MATERIALS, SKYLIGHT ASSEMBLY, AND ITS
PARTS; SEALANTS; SHEET METAL AND FIBERGLASS; SIDING(S); ALL FLOORS AND FLOOR COVERINGS; VANITIES; VENTS; WALLS,
WINDOW SHADES, BLINDS, TREATMENTS AND DRAPERIES; ALL WINDOWS; ALL WOOD FRAMING; ALL WOODWORK AND MILLWORK;
METAL, WOOD, RUBBER, AND PLASTIC MOLDINGS; INTERIOR AND EXTERIOR WEATHER STRIPS INCLUDING SLIDE OUT BOOT (EXCEPT
DIAMOND COVERAGE); METAL OR PLASTIC TRIM; ALL METAL, ALUMINUM, WOOD, PLASTIC, AND FIBERGLASS HARDWARE; LOOSE
FASTENERS OR CONNECTIONS; LOUVERS; GRAY & BLACKWATER DRAIN HOSE/LINE AND ITS FITTINGS AND CONNECTIONS;
MICROWAVE OR OVEN MEAT PROBES OR ROTISSERIES; RACKS, SHELVES, BASKETS OR BUCKETS; SHORE PLUG AND LINE;
MECHANICAL SWIVEL JACKS; ORNAMENTATION; CAUSE OF RATTLES; BEDDING; BOWED WALLS OR CEILINGS; ALL CABINETS;
CAULKING OR GROUTING; CEILINGS; COSMETIC DAMAGE; PEELING OF FORMICA AND ALL LAMINATED MATERIALS; COUNTERTOPS;
TEARS, CUTS, DISCOLORATION OR FADING OF ANY MATERIAL; ALL DOORS; ALL FURNITURE; TRAILER FRAME OR STRUCTURAL
SEPARATION; METAL SUPPORTS; ANY REPOSITIONING, REFITTING OR REALIGNING.
C. MAINTENANCE SERVICES AND PARTS DESCRIBED IN YOUR UNIT'S OWNER'S MANUAL
Definitions:
Failure: refers to a Failure of a defective part or faulty workmanship as supplied by the Manufacturer or Dealer, but
does not include a gradual reduction in operating performance due to wear and tear. Damage resulting from
Failure of nonâ?covered parts is not covered unless the Consequential Damage option has been purchased.
Identification Card: refers to the numbered card which becomes part of this Contract. It gives information about You, Your Unit,
Coverage chose and other significant data.
Yes, thank you. We are now well aware of the "consequential damage" exclusion in the contract as everyone we have talked to at Star RV has recited that entire phrase with ease and experience. Our sole reason for leaving this review is to give a real-life costly example of what consequential damage means for anyone researching an extended warranty plan through Star RV/Interstate National Dealer Services, Incorporated. As we mentioned earlier, we will save our money and not purchase this for our next RV. Thank you..
The motorist had mentioned going back to the dealership for assistance, our office also advised the motorist may be able to get assistance from his insurance company, as this contract has no coverage for consequential damage and floors are specifically excluded. At this time the claim has been adjudicated properly, and the motorist is ware of other options to seek assistance.
They are terrible. They always find loop holes so they don't have to cover anything. I would never recommend. You spend more time arguing with them. Pathetic. What a joke
Revolos has authorized $1,540.01 on this claim for the motorist on 1/31/2019. The repair facility called our claims department to add to the claim on 2/17/2020 and advised our claims department the parking sensor malfunction light was on, the repair facility advised our claims department that the cause of failure was an external influence, being that a wire was pulled and severed from the sensor. Per the terms and conditions of the contract:
EXCLUSIONS FOR ALL COVERAGE LEVELS, THIS VEHICLE SERVICE CONTRACT PROVIDES NO COVERAGE OR BENEFITS FOR THE FOLLOWING:
E. ANY FAILURE RESULTING FROM COLLISION; INTERNAL OR EXTERNAL FIRE; THEFT; VANDALISM; RIOT; EXPLOSION; LIGHTNING; EARTHQUAKE; FREEZING;
RUST OR CORROSION; WINDSTORM; HAIL; WATER OR FLOOD; ACTS OF GOD; ACTS OF WAR; ACTS OF TERRORISM; SALT; ENVIRONMENTAL DAMAGE;
CONTAMINATION OR LOSS OF FLUIDS, FUELS, COOLANTS OR LUBRICANTS; ABUSE; NEGLIGENCE; LACK OF NORMAL MAINTENANCE REQUIRED BY THE
MANUFACTURER'S MAINTENANCE SCHEDULE FOR YOUR VEHICLE; IMPROPER SERVICING AFTER THE EFFECTIVE DATE OF THIS CONTRACT; SLUDGE BUILDUP
OR FAILURE TO MAINTAIN PROPER LEVELS OF LUBRICANTS AND/OR COOLANTS; NOT PROTECTING THE VEHICLE FROM FURTHER DAMAGE WHEN A
FAILURE HAS OCCURRED.
The motorist has spoken with a member of management, who advised we have handled the claim properly based on the information given from the repair facility, and the terms and conditions of the contract. The claim has been paid in the amount of $1540.01.
Covered My Car and Saved me 2200 Dollars! Great Investment ! 2017 A4
Thank you Mr.
Your positive review of your experience with Revolos is always welcomed. We look forward to continuing to provide the elite service that our brand stands for.
I purchased a 4 year extended warranty on my 2012 Audi. Revolos approved the claim for less than requested. They will not put in writting the reason.
on Dec. 29, 2016 I purchased an extended warranty from Fresno Audi for my 2012 Audi A 6. January 9, 2020 I brought to vehicle to Fresno Audi to because the check engine light had activated. Contract with National arranty required the vehicle be taken to the selling dealer. I authorized as requested by Revolos a tear down of the engine, permitted inspection by the administrator.
A month later Revolos approved the claim bur only for 27.1 of the estimated 39.5 hours estimated by the dealer.
They don't consider it unreasonable by the dealer but refer to a national estimate of time required.
They will not put anything in writing.
I request full coverage if the prices are reasonable as specified in the contract or a written response that the dealers prices are unreasonable.
I would request they pay amount billed less $100 dedudtable or give written explanation of difference.
On January 9, 2020, Revolos claims department received a call from the motorist repair facility, Porsche Fresno Audi, stating the check engine light was on and the vehicle was running rough. The claims adviser requested the repair facility get the motorist's permission to diagnose the vehicle to the point of failure so we may determine coverage. On January 21, 2020, the repair facility advised the claims department of the cause of failure. The timing chain guide was broken causing the timing chain to jump time. The repair facility requested to replace the timing chain guides, tensioner, and 4 chains. After an inspection was performed, confirming the cause of failure, the claim was authorized for $7,086.67 for parts and labor. The labor time authorized was 27.1 hours based on a nationally recognized labor time guide including the diagnosis time, the repair facility wanted 39.5 hours.
Per the terms and conditions of the contract A. MECHANICAL BREAKDOWN, We agree to repair, replace or arrange for reimbursement to you or the repair facility for reasonable costs to repair or replace any of the covered parts of your vehicle in the event of a covered mechanical breakdown.
"COST" means the usual and fair charges for parts and for labor to repair or replace the parts covered. Replacement parts will be of the same quality as the covered parts and may include new, rebuilt or used parts. The cost shall not exceed the manufacturer's suggested retail price for parts and labor allowances derived from current nationally recognized labor time guidelines.
When the motorist called our Member Services department on February 7, 2020, he requested something in writing stating that the repair facility was being unreasonable. Revolos advised the motorist that we use a national labor rate guide to determine labor times, what a shop charges over that is not covered by the contract per the terms and conditions. Revolos cannot get involved with a dispute of charges between the repair facility and the motorist. The motorist was referred to INDS.com where he could view the claim history and print out what we authorized per the terms and conditions of the contract. The motorist was also referred to the National Labor Rate Guide to see how the labor hours were calculated. The motorist stated the repair facility uses a different guide and we advise we cannot control what the shop charges, however, the motorist could choose where he gets the vehicle repaired.
On 2/10/2020 the motorist called our Member Services department and was sent a snapshot of ProDemand (repair estimator software) that shows the labor hours used to fix his vehicle. The motorist also spoke with a Member Service Supervisor who advised the motorist the terms and conditions of the contract dictate that we use the National Labor Rate Guide, and the repair facility may charge what they want.
This claim has been reviewed by management, and it has been determined that the claim has been adjudicated properly.
At this time, we wish to close the complaint.
(The consumer indicated he/she DID NOT accept the response from the business.)
The contract was sold to me by the repair facility (Audi of Fresno) they were an agent of the warranty company.
Contract requires auto be taken to repair facility for problem and that I pay for any tear down for diagnosis.
The contract does not define current nationally recognized labor time guidelines. I assumed Audi Dealers used Audi guidelines that would be a a nationally recognize by all Audi Dealers.
In addition I purchased Premium Plus that says:
" We will reimburse you or make payment to the repair facility for any mechanical breakdown on all factory installed mechanical and electrical operating parts on the covered except as specifically excluded , less deductible ."
Once a auto is torn down no other repair facility wants to repair for their amount ,
I assume since Audi was their agent and I was required to bring to auto to Audi they were a facility that met their requirements.
Mr.,
Thank you for allowing us to address your additional concerns. The first item we need to address is a miscommunication in the contract term about the covered cost. The contract does not confirm a specific manufacturer guideline would be followed. The contract does specifically state it would not exceed the manufacturer's suggested retail price for parts nor labor and that these allowances are derived from current nationally recognized labor guidelines. There would not be further clarity on the guide itself as that may change through the contract term. This contract is generic to allow the best coverage for multiple manufacturers. The information I provided, would be found under Section III Definition- Cost. I hope this information provides clarity into how the cost is determined.
At this time, we have addressed the Motorist concern and request to close this complaint.
This complaint is not resolved.
Mr. *** had initially requested the full payment of what the repair facility was charging, or a written response that the dealer's prices were unreasonable. The terms and conditions of the vehicle service contract have been explained at length. The contract does specifically state it would not exceed the manufacturer's suggested retail price for parts nor labor. These allowances are derived from current nationally recognized labor guidelines. It has also been explained to the motorist that we cannot control what the repair facility charges, nor can we assist the motorist in disputing such charges. Our obligation as the claims Administrator is to adjudicate the claim based on the terms and conditions of the contract. We will pay the reasonable cost for parts and labor for covered repairs. This has been reviewed by upper management, the claim has been adjudicated properly and a proper explanation of reasonable cost has been provided. Revolos has fulfilled our obligations and at this time wish to Administratively close the complaint.
Contacted Interstate regarding using warranty for work needing to be done. Took car in for service, Interstate still hasn't authorized work.
Contacted Interstate regarding an oil leak that developed on my 2011 Cadillac DTS.
Was told we could choose where to have work done. We dropped car off on January 27. Contacted Interstate regarding the rental car that's covered by warranty while car is in shop. Monet explained the warranty only covers rental after work is authorized. A third party inspector would go out and submit report to Interstate for authorization. Work should be authorized and I should have car by Thursday, Friday at the latest.
On Friday the 31st, I spoke with Monet again. Work still not authorized, still can't get a rental. I contacted repair center and was told that the first inspector had come out and taken pictures, asked questions, and left saying he had all he needed. The inspector called repair center the following morning saying he needed more information and they'd have to send out another inspector. The repair center also informed me that Interstate was wanting them to get authorization from us to steam clean the engine and run dye through it to verify work needing to be done. We chose this repair center because they have a world class mechanic and they are very reputable. The request by the warranty company would end up with us spending money unnecessarily. But, Monet told me that the repair center was requesting another inspector.
Spoke to repair center Mon, Feb 3. They're waiting on inspector.
Spoke to repair center on Tuesday, Feb 4, still no inspector. Called Interstate, spoke with Clarence, he said a third party inspector had to go out and then will have to submit a report, at that time they will decide if the work will be authorized.
Monet and Clarence werr both told we would be contacting Revdex.com, and didn't seem concerned. We just want our car fixed. We bought the extended warranty for $4300 because we bought a used car, we always do that to cover ourselves if we were ever to run into matters like this. We just want our car fixed.
We've had to use extended warranties in the past for over thirty years without the slightest problem. This company is dragging it's feet in fulfilling it's contractual agreement. We already did our part and paid for the warranty, they need to fulfill their contact and fix our car.
We want the car fixed now and rental car until it's done.
After reviewing the Motorist complaint, we want to first off apologize for their inconvenience. Based on the guidelines of Mr. and Mrs. contract, they were entitled to 1 day of rental for every 8 labor hours of work. The total claim hours came to 15.1 which entitled the *** to 1 day at $40. Revolos allotted 2 days for the labor hours. Since there was a delay with the second inspection, the couple was given an additional 3
days of rental on top of the 2 they already had for a total of 5 days.
Revolos also took care of 5 more days of rental due to a major component being shipped by Revolos, at a maximum of $400.00. The Motorist was set up with a reservation number for 10 days of car rental with Enterprise. The Motorist questioned their third concern with the heated seats. It was advised the repair facility would have needed to do a complete diagnosis.
At this time, we have addressed the customers concerns and requests to close this complaint
Revolos is not honoring my warranty and returning funds. They keep circling the answer and not providing information on when the refund.
I purchased a car warranty from performance Chevrolet. My car was totaled. Performance Chevrolet closed down. Performance sold their warranties to a third party, revolos. When I emailed revolos on an update of my warranty cancellation being refunded to the lien holder. They stated that performance Chevrolet is to finish the paperwork. Performance Chevrolet no longer exists. It is the responsibility of revolos to finish processing the paperwork. When I call revolos they continue referring me to performance Chevrolet, a business that is closed and that revolos is aware is closed. This has been "processing" for 6 months now. They are with holding funds and when I ask to be connected to an actual person I am referred to an email that no one responds to
Revolos needs to finish processing my warranty cancellation refund. When I went down to the dealership that is now in the lot that performance Chevrolet used to be in, they told me that revolos has their legal team send a letter to them saying they can't help ppl in processing their claims, and that over 60 other people also have warranties that are not being honored by revolos and are still being given the go around, to contact performance Chevrolet A COMPANY that doesn't exist. Revolos knows they doesn't exists because they purchased the warranties from them yet are still referring customers to performance to avoid paying out the warranties.
Revolos would like to start by apologizing to Ms. for the inconvenience she has experienced. Interstate National Dealer Services dba Revolos will participate in the Administrators portion of the cancellation refund.Ms. should receive the cancellation refund in the next five to ten business days. We trust that we have
satisfactorily resolved this complaint and again apologize to Ms. for any inconvenience.
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for the apology, I would like to know
What is the about being refunded and sent to the lien holder, Golden One Credit Union? I would like to know so that I can notify the bank that there are finally going to be in receipt of a check.
Sincerely
The check amount for *** is $729.70 and the tracking number is XXXX XXXX XXXX.
Please let me know if you need anything else.
(The consumer indicated he/she DID NOT accept the response from the business.)
The warranty was for $3500.00 and purchased in MID 2018. How is the prorated amount of the warranty, amount to only $729.70? 729.70 has your company stated is only the adminstration fee portion. WHO HAS THE REMAINING BALANCE of the warranty? REVOLOS? How was this figure calculated? If your company purchase the warranty from Performance Chevrolet. Are you just pocketing the thousands of dollars?
In response to Revdex.com CASE#: XXXXXXXX - Contract # XXXXXXX-CA
The motorist spoke with our legal team and was advised that Revolos would only able to pay the administrators portion of the cancellation refund. The motorist accepted.
On Feb 10th, 2020 the check for $729.70 payable to Ms. was cashed by the motorist, indicating the amount was accepted. The amount of $729.70 was calculated by taking the total amount Revolos was paid and prorating the unused portion of the vehicle service contract by time and mileage. We are not responsible for the dealership's portion of the refund.
At this time, Revolos wishes to Administratively close this complaint.
(The consumer indicated he/she ACCEPTED the response from the business.)
I am not disputing that I did not speak with the legal team. What I was asking for was clarification on how the amount came to be, even when I spoke on the phone they could not go into detail on how the amount was figured and just repeatedly stated the admin fee. What I was asking about was the remaining balance regarding who has it and how is that decided? Regardless, your customer service is appalling. The only thing I agree with in this situation is to close the claim.
I purchased my 2013 GMC Terrain on, 9/4/19. I was leery of purchasing the warranty offered by the Credit Union because I had read and heard so many horrible experiences by ppl who had purchased them. However, I have had the best experience with Interstate National Dealer Warranty/Revelos. My vehicle started having issues a little over-two months after purchase. Mind you, I obtained a CARFAX report prior to purchase and had the oil changed within three weeks of purchase. Neither of those factors predicted my engine was going to fail, which it did. Deciding to go with Interstate was one of my best decisions. I spoke with several reps. They were all pretty pleasant, even when I was frustrated. I thought they were taking forever to approve my warranty, but each rep took the time to explain the steps for approval. First holdup was I had the vehicle towed to a shop not willing to go the extra mile and provide the information requested. Second hold up, the second shop requested a Jasper engine. I say this because Interstate took the time to make sure the shop wasn't crapping around and they actually researched the engine company. The first shop informed me the warranty company would not cover the engine tear down. BOGUS! My second shop provided Interstate all the information they asked for and Ethan the Interstate adjuster took the time to walk me through the warranty process and address my concerns. Long story short. Interstate covered all associated engine repairs. My advice to any one. 1st - ensure your repair shop has qualified mechanics and a write up team familiar with handling warranty repairs and knowledgeable with maneuvering through warranty paperwork. 2nd - Truly acquaint yourselves with terms of your contract. Last - make sure you have kept maintenance up on your vehicle. Today I spoke with John at Revelos concerning rental reimbursement. I asked him what Revelos meant. He actually answered. He said that Interstate was out to revolution the negativity concerning warranty companies. I would like to truly thank all the Interstate service reps I have communicated with concerning my claim. They truly made my first warranty experience ever, not nearly as bad as I anticipated. Plus, they fully covered my repairs. Expected to get my vehicle back today or tomorrow. Awesome. Thanks
I GIVE ASSURE GUARD/INTERSTATE WARRANTIES 5 STARS FOR COVERING ALL MY REPAIRS!!!
I have purchased 2 warranties through my Credit Union in the past two years from ASSURE GUARD/INTERSTATE. I have filed 3 claims on 2 of our automobiles in the last two years for a total of over $2,300 without any issues from ASSURE GUARD/INTERSTATE. They covered everything exactly as stated in the contract. My only out of pocket cost for all 3 repairs was $38.86 for a fuel cap that was not covered in my contract.
BEWARE OF SCAMS BY DISHONEST MECHANICS, DEALERSHIPS AND SERVICE ADVISORS, SUCH AS THIS ONE ATTEMPTED BY JEFF AT *** VOLKSWAGEN IN ***, AZ. Jeff the Service Advisor said that my check engine light was due to the N80 valve and a bad gas cap. Jeff then stated that the ASSURE GUARD/INTERSTATE warranty was not going to cover a substantial amount of the repair. Jeff shared with me that the ASSURE GUARD warranty would not pay for the diagnostic fee of $127, most of the labor to replace the N80 valve and the gas cap needed to complete the repair. When asked what the warranty would cover, Jeff stated they would only cover $295, and I would be responsible for the additional $442, yes $442! I explained to the Jeff at*** dealership that the warranty company has always covered all labor and parts in all previous claims. Jeff the Service Advisor seemed angry and slightly nervous about my concern and how the warranty company had dealt with him. He then said, "you can call the warranty company if you want, to find out why they won't cover the additional $442". I DID! The warranty company worked with me to explain exactly what the dealership claim included and exactly what they would cover and how much each coverage was. ASSURE GUARD/INTERSTATE went over in detail, this same information with the Service Advisor Jeff earlier that day. The covered amount was $248.82 according to ASSURE GUARD/INTERSTATE and included coverage of the diagnostic fee, the national manufacturers labor hourly rate for the repair and the cost of parts but did not include the $38.86 cost of the gas cap, total amount of repair $287.68. When I hung up with the warranty company, I immediately received a call from the Service Adviser Jeff at *** Volkswagen, and he stated that the warranty company had later agreed to cover everything but the gas cap. At this point, I felt that the Service Advisor Jeff and *** Volkswagen had attempted to SCAM me for an additional $442 above the cost of the repair. When I picked up my automobile a couple of hours later, I quickly reviewed the *** Volkswagen Invoice, the bill was what the warranty company stated the repair should cost, $287.68 which included the $38.86 for the gas cap. Nowhere did the bill state the additional fees of $442. Remember, Jeff stated the warranty company later agreed to pay all additional cost of the repair except for the gas cap.
THINK ABOUT HOW MUCH THE DEALERSHIP WAS ATTEMPTING TO SCAM ME FOR. $287.68 REAL COST FOR THE ENTIRE REPAIR INCLUDING GAS CAP, ALL OF WHICH WAS CLEARLY STATED ON THE *** VW INVOICE, AND ALL OF WHICH ASSURE GUARD/INTERSTATE COVERED MINUS THE GAS CAP vs $729.68 THAT *** VOLKSWAGAN ORIGINALLY QUOTED FOR THE REPAIR COST, WOW A SCAM FOR 253% OVERCHARGE, THAT SHOULD BE CRIMINAL!!!
Some warranty companies and dealerships can be SCAM companies. ASSURE GUARD/INTERSTATE Warranty company has been honest and covered every claim to my COMPLETE 100% SATISFACTION!
Thank you, Mr., for your comments. It is a team effort here to make sure the coverage is hassle-free for policyholders. It is comments like yours that let us know we are doing just that. That makes our day.
It means a lot to us all to know our efforts are helping give our Motorist good peace of mind. We do work very hard to make sure the policy is affordable, and that policyholders get the kind of help they need when they need help.
Thank you again for your very encouraging comments. Please let us know if you have any questions or if there is anything we can do for you in the future.
Thanks again for those great comments.
Asked for a refund of warranty premium September 11th 2019. They keep postponing the refund. Tell us it could take another 6 weeks to get an answer.
Payment was made by cashiers check for $2,100.00, dated July 29, 2019.
Service contract number: XXXXXXXMH.
Want the $2,100.00 I paid for a warranty that did not cover charges as stated in their warranty contract. It was a warranty the previous owner had for a Forester motorhome class C.
Thank you for your inquiry into the cancellation of contract XXXXXXX-MH. Records show *** is not the contract holder of the contract. Acknowledging your inquiry, we regretfully cannot discuss the contract nor the cancellation with you. Assuming you are acting on behalf of the contract holder, please advise Mr. Fessenden to contact Revolos to discuss his cancellation. We will reach out to the contract holder and review the cancellation procedures as well.
(The consumer indicated he/she DID NOT accept the response from the business.)
The funds were from my personal account. Mr *** is the owner of the vehicle. His home address is XXXXX *** Northeast *** XXXXX. His phone is XXX-XXX-XXXX. His email address is ***@gmail.com. please reply to him for any further assistance. Mr *** has been calling various parties pertaining to this problem, but cannot get any resolution. Thank you for your assistance. We share the same residence.
Ms.,
Thank you again for the update. The customer has been contacted with update on cancellation. If there're any additional questions the contract holder may call X-XXX-XXX-XXXX to make his inquiry. We at to close the case at this time.
I took my Jeep in for heater issues turns out heater core is plugged. Claim denied due to it being plugged with rust and corrosion....THIS IS A SCAM!
s and this company should be shutdown!
I was sold the assureguard ultimate package last month when I purchased a 2010 Jeep wrangler. I was sold when the credit union pulled out the information packet with everything that was covered. I have had the jeep less then a month and notice 2 vents are not blowing out hot air with the heat on. I called the dealership and scheduled an appointment. I left them with my contact information and account number for the warranty. I was called today from the dealership to let me know that the warranty company wants the heater core flushed first at my cost before they authorize a replacement. I gave them the go ahead, which I thought should have been covered in the warranty. He called back the warranty company to let them know we still had a 40 degree difference between vents after the flush. The guy *** asked the technician what came out when he flushed the system. He said crud and *** said like rust and corrosion? The technician replied yes. He was then informed it was not covered. I was then called and informed that it was denied. I called and requested someone explain to me how it was not approved. She then sends me to the fine print...the heater core is not covered if it fails from rust or corrosion. That's the only say it will fail! They know this and that's the reason its listed that way. Under no circumstances would they have covered a replacement because it would never meet their requirements. They all are unbelievably rude unhelpful telemarketers point blank. I will be getting this contract cancelled. Please people do not I repeat do NOT give this company a dime! Their goal is to find every possible way to catch your technician say the wrong word and your screwed! They are a bunch of i
My contact price refunded!
The claim for the heater core was denied after the technician tried to flush the heater core and got a little bit sludge out of it but there was still a significant difference in the temperature. When asked do you know what got it stopped up? Kenneth mentioned a little sludge, not a lot just rust and corrosion. Based on the exclusion letter E.the claim will remain denied.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the exact practice of this company. I will get my money back on the contract. This is a get you by the balls on the fine print. Please do not use this company you will not pay!!!
We do apologize for any misunderstanding of the contract terms and conditions. We also regret we could not participate in your needed repair. The contract "Note: Rust damage and Failures caused by rust are expressly excluded." This idea is further reiterated as mentioned before in Exclusion Section E. Please know we value you as a customer and are willing to help within the constraints of the contract terms and conditions. We hope this information provided clarity on why this decision was made and ask to close this complaint.
On October 22, 2019 I took my vehicle to Marquette Frame and Wheel, 2348 w. 59th street Chicago,Illinois and had my SUV inspected for suspension noises. After initially examining the vehicle the technician gave me an estimate, whereas I handed him a copy of my extended warranty to review and call Interstate National Dealer Services to make a claim as outlined. Some ten minutes later the technician stated to me that the warranty company did not cover any of my repairs needed and he thought this unusual. I left the auto shop and called Interstate myself and was given the same response to which I was told that basically the warranty did not cover operating performance due to wear and tear. I then asked what parts, if any, were covered on my car under this warranty and the representatives only reply was "I'm sorry sir" numerous times. I again asked what portion of my vehicle did any of this warranty cover and was given the same response of "I'm sorry sir."
Product_Or_Service: Vehicle Extended Warranty
Account_Number: XXXXXXX-HXR
Refund A total refund of my payments up to this point ($600.00) and additional compensation for the embarrassment of believing I was covered with an extended warranty, which is why I bought the coverage to assist with offsetting expensive auto repairs, as well as cease from false and deceptive marketing/practices to continuously lure in unsuspecting consumers with faulty verbage.
Mr.,
Thank you for the opportunity to address your concerns. After reviewing your claim and conversation with our member service agent we understand there is a misunderstanding of the contract and your coverage. We hope to provide clarity with this response. We will pay on behalf of or reimburse you for the reasonable costs to repair or replace any of the parts included in your coverage which cause a failure. A failure is defined as a defective part or faulty workmanship as supplied by the Manufacturer or Dealer but does not include gradual reduction in operating performance due to wear or tear or damage resulting from the failure of non-covered parts. This contract does not provide coverage for a part that has worn out. For the part to be eligible for coverage it must be defective or faulty. The tire balance that was requested is excluded from coverage per section D line 7, this information can be found in the exclusion section of your contract. Tires and wheels are excluded from coverage. The lower control arm, outer tie rod ends, stabilizer links were all reported as worn out. Again, the contract does not cover worn parts, only defects. The rear spring was also reported as worn, but was denied as the part is not listed for coverage. We hope this helps to understand the contract and the decision made for your claim.
(The consumer indicated he/she DID NOT accept the response from the business.)
This response from the aforementioned business is very unacceptable seeing how they have only repeated to me and the Revdex.com what is already stated in there so called contract booklet. This company feels as if they have satisfied answering the unanswered question of WHAT DOES THIS CONTRACT WARRANTY ACTUALLY COVER.the booklet itself has laid out in black and *** the many numerous parts of the vehicle they appear to cover contractually but when called upon for repairs,they direct you to this definition section which they think eliminates them from covering repair costs. Again, I ask what did I actually purchase under this warranty contract, or is this just another consumer scam, if they can explain in the simplest of layman terms for me,and please do not continue to point to this definition of failure since everything on my vehicle is currently undergoing some type of wear and tear. Did this contract ever cover anything on my vehicle? Perhaps this exclusion point (failure/wear & tear) should have been disclosed when selling this particular product. The extended warranty definition refers to a product that covers repairs outside the time limits of a factory warranty. If no coverage ever existed when purchased and all exclusions presented then it was fraud from the very onset no matter what the exclusion point. I would like my funds returned ASAP along with all other compensations stated without further back and forth rhetoric.
Thank you again for the opportunity to review your concerns. Regretfully, the rhetoric of this conversation would be the same. All of your concerns refer directly to the conditions of the contract. As you pointed out the information is in black and *** and can not be changed. We believe there is a clear misunderstanding of the product you purchased. This is a vehicle service contract, not a warranty nor insurance. The purpose of this contract would be to pay on behalf of or reimburse you for the reasonable costs to repair or replace any of the parts included in Your Coverage which cause a Failure. The term failure is highlighted to ensure it stands out to emphasize that term. The contract also set an expectation by placing keys terms in bold print. These words are the driving force of the contract. We want to be clear on the terms used in the contract so before you even get into your coverages a list of important definitions of these important terms is provided on the very first page of the actual contract. The key terms remain in bold print throughout the contract to continue to emphasize their importance. With that being said, we return to the rhetoric, and as you review the definition of failure it clearly states " but does not include a gradual reduction in operating performance due to wear or tear". The contract gives you thirty(30) dirty to review the terms and conditions without penalty. During that time you have access to your selling dealer and our member services department to have any questions or concerns clarified. At this point, we can only apologize for any misunderstanding and confirm the terms and conditions of the vehicle service contract has been administered appropriately.
(The consumer indicated he/she DID NOT accept the response from the business.)
The above mentioned statement from Interstate only explains again their deceptive practice which was not explained by the selling dealer who in part represents them as well.
Please be advised that the consumer's rejection to the initial
response has been taken into consideration. Because of the
contract's Terms and Conditions which was drafted years
prior to the consumer's purchase of the contract, Wear and
Tear is excluded. The exclusions were explained in
the first response to your compliant. Claim stands denied.
EXCLUSIONS
Parts not listed are not covered.
This Vehicle Service Contract Provides NO Coverage or
Benefits for the following:
B. OIL CONSUMPTION, WORN OUT PARTS, AND
DIMINISHED PERFORMANCE INCLUDING THAT RESULTING
FROM A GRADUAL
REDUCTION IN OPERATING PERFORMANCE DUE TO
NORMAL WEAR AND TEAR SUCH AS TO GUIDES, VALVES,
RINGS, AND
TRANSMISSION CLUTCH PACK, DISCS AND BANDS IS NOT
COVERED
(The consumer indicated he/she DID NOT accept the response from the business.)
I stand by my decision to pursue this claim even though Interstate has chosen to withdraw behind their exclusion policy but has yet to explain the actual coverage of this contract in respect to my vehicle or why the selling dealer did not provide clear and precise information concerning this particular clause/exclusion before the selling of said product and this alone does not allow for immunity from legal responsibility.
This place is a scam they won't honor my warranty on my 09 zx14 I've put 4Miles on it I'm almost 2 years and they refuse to fix the bike .Bike was stretched and lowered with cheap extensions and lowering links I took it off and put strut and swing arm and they're saying it's modified when clearly the bike was already modified and they knew that upon taking on my bike be the warranty company.Contract says no modifications to the motor and it has no mods these thieves will take your money for warranty coverage but won't pay when things go bad.The bike had 21k miles when purchased in 2017 now it has 25k and they know it's used and who knows what the previous owners did with it now I'm stuck with some junk and got robbed by these pigs.My next step is getting an attorney and suing them for the costs they don't want to honor and for any money spent towards insurance while with them
Thank you for allowing Revolos the opportunity to review this complaint internally. On Thursday, September 12, the Motorist had their 2009 Ninja motorcycle towed to Team Extreme, in Houston Texas, due to engine noise. Jack the technician at the dealership reported the main crank bearings had designated on cylinder one (1) causing excessive play. The claims advisor asked Jack during that time, were there any modifications on the vehicle, the answer was no.
The claims advisor assigned an inspection to the claim to verify the findings of the repair facility. Per the language of the motorist agreement, inspections are performed within 24 to 48 hours once assigned.
On Monday, September 16, the inspection report returned from the field with the following: Signs of modifications, Yes.
Aftermarket Muffler
Catalytic Converters Removed
Aftermarket Extended Rear Swing Arm
Aftermarket Kick Stand
Paint
Additional information about the inspection, the vehicle was seen to have been modified. The exhaust header had shown dented at the bottom which indicated impact from the ground.
This service contract provides no coverage or benefits for the following:
FAILURE OF PARTS SUBSTITUTED FOR STANDARD OR OPTIONAL EQUIPMENT, NOT INTENDED BY THE VEHICLE/UNIT MANUFACTURER
TO BE USED IN THE DESCRIBED VEHICLE/UNIT, UNAUTHORIZED ALTERATION, AND IMPROPER INSTALLATION OF ATTACHMENTS OR
PARTS; ANY REPAIR RESULTING FROM A NON-AUTHORIZED PART OR ACCESSORY. ANY FRAME OR SUSPENSION MODIFICATIONS; LIFT
KITS; OVER-SIZED/UNDERSIZED TIRES OR WHEELS; MODIFIED LIFTED/OVER-SIZED TIRE VEHICLE/UNITS, UNLESS INDICATED ON THE
ADMINISTRATOR COPY OF THE APPLICATION AND YOUR IDENTIFICATION CARD; TRAILER HITCHES; UNLESS INSTALLED ACCORDING
TO MANUFACTURER'S SPECIFICATIONS; UNAUTHORIZED MODIFICATIONS TO ANY SYSTEM.
The claim was adjudicated per the terms and conditions of the contract. Please refer to the contract Terms & Conditions for further clarification if necessary. After review of the information above the claim will remain as denied.
At this time, we have addressed the motorist concerns and request to close this complaint.
The motorcycle had aftermarket kick stand,exhaust,lowering links and swing arm extensions when I purchased this motorcycle.Nothing cosmetically had anything to do with the motor going out in only 4,000 miles.Its clear that the motor was not modified and if my bike wasn't eligible for coverage upon me purchasing it then where's the money for the coverage I paid initially if my bike wasnt eligible if you considered it modified because everything is on record the bike was purchased that way but you still accepted money for an extended warranty.Money should be refunded for the warranty if your guildlines wouldn't of never covered it.Contract states that coverage doesn't cover substitutional parts meaning if the motor had any modifications.Motor is completely stock and the cylinder is an internal issue that no one can predict if it's faulty.You're response in regards to swing arm,kick stand ,exhaust has nothing to do with the motor going out nothing SUBSTITUTED to the motor so everything else you mentioned is irreverent the only focus it the motor and it has no mods and you're making excuse me to not honor a contract because it's costly point blank period so this complicit should stay active until you do what's right and fix it.
Thank you again for the opportunity to address your concerns. We'd first like to address your comments about the sale of the contract, as with most products a seller advises the buyer of available products. The buyer selects the options that best fit their needs and the sale is finalized. With most products of this kind, you have the right to cancel at any time. We took this a step further and gave you a grace period to review the terms and conditions of the product. The contract advises up to 30 days from the date of sale to cancel the contract without any penalties. It is reasonable to expect after this period and no cancellation request, that you accept the terms of the contract. Secondly, let review the modifications to your unit. The lowering links, extended swing arm, and exhaust all affect the performance of the motorcycle. These performance changes affect the engine and the overall drive-ability of the motorcycle. This contract is meant to address the original specifications for the unit. The contract again excludes unauthorized alteration and any failure that may have been a result resulting from a non-authorized part or accessory. When dealing with insurance style products it's the consumer duty to report any changes to the unit. Had an inspection been done on the unit before the sale of the contract, your stance on this issue would be valid. An inspection was not done before the sale of the contract. I hope these interactions help to shed light on the decision about your claim. At this point, we ask to close this matter.
Lowering links and swing arm only affect the ride performance meaning handling ,bouncing ,cornering it has nothing to do with the motor any professional rider will attest to that ,you're merely making any excuse to not honor a contract because of the cost.Motor is completely stock and your company is a major scam 1 star rating and bad reviews it's the obvious.You even mentioned the custom paint as if it altered the performance.Contract states that damages resulted from modifications meaning (engine mods) won't be warrantied.So if the tire that came on the bike got worn and I changed it is that considered a modification? Or I decided to go with a bigger or smaller rear tire is that a mod also? Be serious and honest your contract has loop holes and a swing arm ,lowering links and exhaust had nothing to do with an internal issue on a used bike with 21k miles upon purchase and I barely put on 4K miles since purchasing.Im set out to get justice in this matter and be refunded any money that was taken with false pretenses.I'm asking you guys to do the right thing and fix my motorcycle If we can't resolve this rightfully then a judge will have to weigh out the facts and I'm pretty sure a motorcycle expert will attest that your claims that a swing arm ,lowering links , Paint ,and aftermarket exhaust are mods to the MOTOR that caused it to go out
To respond to the rebuttal. Revolos needed to inspect the vehicle and found aftermarket modifications as mention in the first response.
The inspection report provided pictures verifying the modifications. This was after we asked the repair facility "were there any modifications" they stated no. The motorist stated the modifications were on the vehicle when he purchased it. The modifications in question can cause greater amounts of stress than that of the normal factory standards.
The claim was denied due to the modifications, per letter "L" of the motorist's contract it clearly states:
IF ANY ALTERATIONS HAVE BEEN MADE TO YOUR VEHICLE OR YOU ARE USING, OR HAVE USED, YOUR VEHICLE IN A MANNER NOT RECOMMENDED BY THE MANUFACTURER. THIS WILL INCLUDE, BUT NOT BE LIMITED TO: THE FAILURE OF ANY CUSTOM OR ADDON/AFTERMARKET PART REGARDLESS IF SUPPLIED BY A
FRANCHISED DEALER OR NOT; ANY FRAME OR SUSPENSION MODIFICATIONS; LIFT KITS; OVERSIZED/UNDERSIZED TIRES OR WHEELS; TRAILER HITCHES; UNAUTHORIZED
MODIFICATIONS TO ANY SYSTEM. It is unclear why the
motorist would file a complaint against Revolos for following the terms and conditions of the contract and not the selling producer.
After review of the information above the claim will remain as denied.
At this time, we have addressed the motorist's concern and request to close this complaint.
To respond to the rebuttal. Revolos needed to inspect the vehicle and found aftermarket modifications as mention in the first response.
The inspection report provided pictures verifying the modifications. This was after we asked the repair facility "were there any modifications" they stated no. The motorist stated the modifications were on the vehicle when he purchased it. The modifications in question can cause greater amounts of stress than that of the normal factory standards.
The claim was denied due to the modifications, per letter "L" of the motorist's contract it clearly states:
IF ANY ALTERATIONS HAVE BEEN MADE TO YOUR VEHICLE OR YOU ARE USING, OR HAVE USED, YOUR VEHICLE IN A MANNER NOT RECOMMENDED BY THE MANUFACTURER. THIS WILL INCLUDE, BUT NOT BE LIMITED TO: THE FAILURE OF ANY CUSTOM OR ADDON/AFTERMARKET PART REGARDLESS IF SUPPLIED BY A
FRANCHISED DEALER OR NOT; ANY FRAME OR SUSPENSION MODIFICATIONS; LIFT KITS; OVERSIZED/UNDERSIZED TIRES OR WHEELS; TRAILER HITCHES; UNAUTHORIZED
MODIFICATIONS TO ANY SYSTEM. It is unclear why the
motorist would file a complaint against Revolos for following the terms and conditions of the contract and not the selling producer.
After review of the information above the claim will remain as denied.
At this time, we have addressed the motorist's concern and request to close this complaint.
Trying to deny coverage based on tire
Size. The tires are the ones that I bought the truck with. The size is listed to and do fit the trck great.
The oil pump went out in the truck. I shut it off right away and had it towed to the Dodge Dealer. I have had this truck for less than a year and have only put 6k miles on it .
Dodge contacted Assure Guard.
Their adjuster required the dealer to tear the motor out of thr truck and tear it down to point of failure.
$1500 in labor for me to pay.
Their adjuster comes out looks at truck and denies claim stating oversize tires. The tires are less than 1/3 of an inch different than what came from the factory. Plus would never have caused to oil pump to go out.
They are reconsidering thanks to Dodge Dealer letting them know how ridiculous what they are saying is.
If they deny this Covered Repair again, I will be stuck with close to 4,000$ in tear down costs that service contract required.
I am waiting to see their actions before deciding mine. This is such ***. Happy to take your 2,000 bucks and then deny you based upon something that is NOT defined in the contract anywhere as to what exactly they consider Oversize tires espically when I bought the truck like that from a big name dealer in Vancouver.
Dodge
I would like the engine replaced exactly how the Dodge Dealer Mechanics say it needs. It is a drive terrain warrenty after all.
In response to Revdex.com complaint case# XXXXXXXX - Contract# XXXXXXXX AAG . . . .
Revolos has reviewed the claim for your request to replace the engine. In this case, the vehicle was inspected by a 3rd party inspector which documented the over sized wheels and tires.
In a case such as this, the language of the policy states, we will not approve an engine repair with any modifications to the vehicle.
All claims require diagnosis to the cause of failure and extent of damage.
We were not informed that there were any modifications until the vehicle was inspected.
Tire size measurements for this vehicle:
Original equipped- 245/70R17
Currently equipped- 285/65R18
2.08" taller, 1.57" wider
Modified vehicle coverage term per contract:
We are following the guidelines of the contract underwriters.
At this time, we have addressed the customers concern(s) and request to close this complaint.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have their documentation that states their definition of an "Oversize Tires " are any tire 35inches and above.
The tires on my truck are 32.5.which came on this truck.
It is the Off Road Edition which comes with larger tires than they are trying to say it came with.
The fact my Service contract was void the day it went into affect is bad business. You requires the engine to be dismantled to inspect it at my coat. You tried the tire thing . The Dodge dealer told you these tires aew less than 1/3 of an inch larger so you reopened the case under threat od legal action. You requied the engine torn down further . I said ok. So you intentially had me spend my money for 2 different points of disassembly knowing full on you were going to try the tire excuse again.
The tires have no affect on the oil pump going out by the way.
I am contacting my lawyer along with the Attorney General. The bank that sold my your policy to make sure they don't sell your products any longer. That's the beginning.
Nicest thing is I am being honest with every statement I make .
I belong to many large groups 5k plus members who will hear everything I have gone thru with you and your misleading practices.
You should let anybody that buys your service contract that they will need to have their car inspected from from bottom to make sure it even qualifies .
This needs to go with the other over 3300 plus complaints filed about your business. It's business practices like this , that knowingly go in for every reason not to deliver what they promise that are making world a darker place to live.
You should be embarrassed .
I will be in touch
Thank you again for letting Revolos take the opportunity to address your concerns. The matter with the tire size did not become apparent until after the inspection was performed. Your statement of Revolos intentionally causing to spend money is not quite accurate, all claims are adjudicated the same. We ask the repair facility for the cause of failure and extent of damage, any signs of rust, corrosion or modifications. Your repair facility did not report any of these factors at the time they initiated the claim. Recommendation for repairs and estimates are not acceptable. We are not involved in the initial sale of the contract we rely on the repair facility's findings and the inspection report for clarity. We hope the combination of our responses has provided some clarity into the claim process and how the decision was made about your claim.
After review of the information above the claims will remain as denied. The vehicle service contract Terms & Conditions have not changed or altered since the inception of the contract and were agreed upon by the Motorist. The claim was adjudicated per the terms and conditions of the contract. Please refer to the contract Terms & Conditions for further clarification if necessary.
At this time, we have addressed the customers concern and request to close this complaint
(The consumer indicated he/she DID NOT accept the response from the business.)
Are you really going to deny this claim based on what you call "oversize Tires" my tires are 32 inch tires . Your own contract that I signed defines Oversize tires to be that measuring 35 inches and above. My truck has the off road package. The off road package comes with 275/70/17. The tires the former owner put on are 285/65/18.
This is literally 1/3 of 1 inch difference. You are honestly going to call that a vehicle modification. ? Let alone a modification which would cause an oil pump to go out. .
I will be in touch
Final response to the customer's rebuttal. It is very rare to have a claim revisited, especially at this caliber. The claim was reopened
and reviewed by claims management on October 18, 2019. Revolos authorized the National Automotive Dealers Associations (NADA) average trade in limit of liability of $4700.00 as a goodwill gesture. At this time, we have addressed the customers concerns and requests to close this complaint.
I bought a 4yr/ 48k mile warranty & still have time & mileage but the company refuses to authorize anymore repairs because apparently they have paid out more in repairs than the car blue books on trade in value. Guess I should have read the fine print. Shaking my head.
Mr.,
Thank you for taking the time to share your concerns. Being a member since 2016 has allowed us to assist you with a few necessary repairs. We do our best to extend ourselves in the service of our customers, but we are restricted to the terms and conditions of the contract. The writers and insurers of the contract also acknowledge their commitment to our customer as well. They realize the need to understand the limits of the contract and set forth to mention the "limit of liability" on three separate occasions within the contract. The oversight in missing this information is truly an unfortunate event.
4. LIMIT OF LIABILITY
In no case shall benefits paid (including tax, if applicable) be greater than:
Preferred Guard, National Automobile Dealers Association ( NADA) wholesale Vehicle value OR vehicle purchase price, whichever is less
In this case, the benefits paid refers to all claims that have been called in during the life of the contract.
The first claim that was called in was on November 14, 2016, and the amount authorized was $4827.18, as well as a $95
inspection fee.
The second claim was on September 7, 2017, and the amount authorized was $2481.08.
The total amount for claims paid up to that point was $7308.26
When we find the value of the vehicle using NADA we find the wholesale value of the vehicle on the specific date a claim is called in, which in this case the value of the vehicle was $6725.00
Per the contract, no benefits paid can go over the amount of the NADA wholesale vehicle value or the vehicle purchase price, whichever is less.In this case, the lesser value is $6725.00.
So, the value of the vehicle that day minus the amount Revolos has paid in for claims, Revolos could not payout on this final claim per the regulations of her contract.
Revolos hopes the detailed explanation provides further clarification to the Motorist. Please refer to the contract Terms & Conditions for further clarification if necessary.
Receiving unsolicited sales calls repeatedly.
Unsolicited sales calls on cell phone. 9/17/19 11:18 am one of many received lately XXX XXX-XXXX
Stop calling or make them pay
Thank you for your inquiry and please accept our apology.
I want to assure you that we are not making the calls, and no one is calling on our behalf.
We have not been able to identify who is making the calls but are continuing to try to do so.
We appreciate your letting us know that you're receiving these calls. On our Revdex.com website is a message referencing this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
You have the number they called me from. How do you not know who is calling me over and over using your name? I asked for the website and she said nationaldealerservices.com if that helps.
(The consumer indicated he/she DID NOT accept the response from the business.)
You said the same thing again. That's not Ana answer now any more than itmwas the first time. Who owns the number that called me?
Mr., Interstate National Dealer Services, Inc. ("Interstate") takes consumer complaints very seriously. Recently, Interstate has been receiving reports that telemarketers have been making improper solicitations to consumers and identifying themselves as "National Dealer Services," "Dealer Services," "Internet Auto," or by other similar, generic names. Due to the similarity between these names and our own, when someone attempts to identify the company, for example by Googling "National Dealer Services," Interstate is often mistakenly identified as the source of the calls. In some instances, Interstate has been advised that these telemarketers will go so far as to provide our website information if the authenticity of the call is questioned. These telemarketers are not calling our behalf.
We are sorry to hear about these frustrating solicitations. Interstate has been making a diligent effort to identify the specific entity or entities behind these calls. However, because the callers disguise their true identity by utilizing bogus or spoofed phone numbers, locating and identifying them has proven extremely difficult. Our efforts to identify these telemarketers are ongoing. In addition, Interstate has notified multiple government entities, including the Federal Trade Commission ("FTC") and the Attorneys General of all fifty states, about these telemarketing activities. We will continue our efforts to try to identify the companies and marketers behind the calls.
DO NOT PURCHASE WARRANTY FROM THIS COMPANY ! DOES NOT HELP DEALING WITH ANY ISSUE.
We apologize at this time Revolos cannot address the motorist concerns without having more information for clarity. Revolos would need the motorist to provide the policy number or vehicle identification number to proceed.
We are still requesting additional information on this Motorist account.
Purchased a Diamond Warranty Policy when purchasing our Forest River Work & Play RV. 7 year warranty. Have contacted them for 2 YEARS for help concerning the 3 slide outs and awning not working because of the IPAD not operating. The camper has NOT been usable due to this condition. I have documented all the calls and inquires made to get help...to not avail....We also have had no luck with Funtown RV in Cleburne, TX...where we purchased. We have also contacted Forest River, with no help also. Our Star RV Travel trailer Service contract # XXXXXXXX. The purchase in under my husband's name, ***.
Thank you for the opportunity to address your concerns. Although we agree this situation is a disappointing incident, we did not have any options to assist with the needed repairs. This issue is the byproduct of superseding the claim procedures. The contract advises to seek a repair facility, authorize them to confirm the cause and cost of the repair. Once determined to have a repair facility call for authorization for repairs. Instead, the Motorist you contacted the manufacturer directly and they supplied a fix for the original issue. The origin of the issue was with a control pad. The control pad was provided by the manufacturer and installed by you the customer. After the installation, you experienced additional issues and then you reported to us for assistance. Even though the contract attempts to assist with locating a repair facility, it's the customer's responsibility to choose a licensed repair facility. You had difficulty locating an on-site repair person and eventually had to have the unit towed to the repair facility you chose. The steps taken to get the unit in a transportable state are what caused considerable damage to the unit. The contract is meant to cover defect parts or faulty workmanship. With that said the failures that were eventually called in were not coverable by the repair facility. We do apologize for any inconvenience and hope this explanation provides clarity on why this decision on your claim was made. The Motorist admitted to using another one of their vehicles to force the slide-out which damaged the motor and brackets.
Revolos refuses to honor a claim I placed on my vehicle because of my tires. The tires on the vehicle were on the truck when I bought the warranty.
I got this warranty in 2015. It's supposed to cover my differential but they won't authorize repairs because my tires are too large. The tires/rims on my truck are the same as when I got the warranty. I have made ZERO modifications to my truck since the day I bought it from the Ford dealership. I have successfully filed 3 claims that have all been paid, but now they're telling me my truck should never have been covered. I have made NO modifications to my vehicle, but my claim is denied because of modifications. My repair facility has stated no modifications have been made and still Revolos insists modifications have been made. I believe one of the reasons they're denying my claim is because I filed a complaint against one of their employees for not returning any phone calls or voice mails. I believe that if my tires/rims disqualified me (according to them), then they should never have issued me a warranty in the first place. They denied my claim on 5 September 2019. I bought this warranty in 2015. My contract number is XXXXXXXBRD. I also think their customer service has been grossly inadequate throughout my entire current claim (Aug 28 - Sept 5, 2019). I have been disconnected during transfers multiple times. My calls have been dropped numerous times. I have spent a large amount of time on hold, many times I was on hold as long as I actually spoke to someone. I feel like they've taken every opportunity to make this process as arduous as possible for me and then denied my claim for a modification that I never made.
I would like Revolos to reimburse me the money I now have to pay the repair facility to fix my vehicle minus my $100 deductible.
We understand your concerns about the modification's clause of your contract. I wanted to bring to your attention the exclusion section of your contract. The contract states the contract provides no coverage:
IF ANY ALTERATIONS HAVE BEEN MADE TO YOUR VEHICLE OR YOU ARE USING, OR HAVE USED, YOUR VEHICLE IN A MANNER NOT RECOMMENDED BY THE MANUFACTURER. THIS WILL INCLUDE, BUT NOT BE LIMITED TO: THE FAILURE OF ANY CUSTOM OR ADD-ON/AFTERMARKET PART REGARDLESS IF SUPPLIED BY A FRANCHISED DEALER OR NOT; ANY FRAME OR SUSPENSION MODIFICATIONS; LIFT KITS; OVERSIZED/UNDERSIZED TIRES OR WHEELS; TRAILER HITCHES; UNAUTHORIZED MODIFICATIONS TO ANY SYSTEM.
The above-mentioned statements can be found in Section H of the exclusions section of your contract. As the administrator of the contract, we are bound by the terms of the contract and must execute them as written. The discussion of modifications is a conversation that should've had with your selling dealer Carsure. We did not become aware of the modifications until the unit was inspected during your last claim. Once we were informed of the modifications, we informed you and the repair facility of the contract language for modifications. The contract allowed you a free look for 35 days to review the term and conditions of the contract without penalty. At any point after the 35 days, the contract could've been canceled at any time, you would've been refunded the amount of the paid unearned Contract charge reduced by both a fifty ($50) dollar service charge and the total amount of any authorized claims we paid under this Contract. In reference, to the customer service aspect of your concerns. We are an inbound call center and have committed many man-hours and new technology to minimize our hold times. This is an ongoing endeavor and continually striving for growth in this area. We strive daily to be an elite customer-driven service team and appreciate your feedback.
(The consumer indicated he/she DID NOT accept the response from the business.)
No where in my policy does it describe what an "oversize tire or wheel" is. How am I expected to know your size requirements? The tires and rims were installed on my vehicle the day I bought it from the Ford dealership. To my knowledge, tires/rims provided by the dealership are correct specifications for the vehicle. Additionally, when I was speaking to a customer service representative of yours, they told me the first thing their inspectors do is look for modifications. This appears to me that you're more concerned with saving money than customer service. I understand you need to make sure there are no modifications, but is that really the first thing you should be doing? So again, without a definition of what oversized means provided in my policy, I am asking you to authorize my claim minus my $100 deductible. I made no modifications to my vehicle since I bought it. I understand if I cannot use my warranty anymore but I believe that, given the circumstances I provided above, that my most recent claim should be authorized.
Mr.,
As our previous response stated the contract does not allow any modifications outside of the manufacturer's recommendations. The specifications for your vehicle are listed in the owner's manual and are generally listed of the vehicle sheet both of which should've been provided by your seller or could be obtained from the manufacturer. There are also plenty of online sources to identify the specifics of your vehicle. In your response, you acknowledge you were aware of the changes to your vehicle. There is also a placard on the vehicle that references the specifications of the tires. About our inspection process, we all can agree it's a strenuous process. We have the repair facility verify all aspects of their diagnosis. This information is relayed directly to the third party inspector, as this the information they'd be coming to verify. The third-party inspector is only there to confirm the information we provided them. This information is provided by the repair facility. If something is missed by the repair facility it does not gets relayed to inspector causing a delay in the claim. I understand your frustration with the outcome of the claim. Please understand we all have to adhere to contract as it was written.
(The consumer indicated he/she DID NOT accept the response from the business.)
As I've stated multiple times, the manufacturer provided the vehicle to the dealership who then sold the vehicle to me with those tires/wheels. So I DO NOT believe any modifications were made to the vehicle. Additionally, you never mentioned in your rebuttal anything in regards to not providing a definition of "oversized" this in the policy. I know for a fact that new warranty policies sold by Carsure specifically define (with percentages) what oversized is. My policy has no definition. So, to summarize what I'm saying, no modifications were made, the manufacturer and dealer provided the vehicle as it is, I made no changes to the vehicle, and the policy exclusion you keep citing doesn't clearly define oversized. It is for these reasons that my claim SHOULD be authorized.