Interstate Trailer & Equipment Company

[redacted] My sincere apologiesI am prepared to refund requested amount of $+ taxI will email customer with my response as well

We spoke to Mr [redacted] yesterday morning on 6/17.We told him that we will fix the wheel bearing for free and offered to pay for 1/of the fuel sending unit out of good will.Our Used Car Manager [redacted] is waiting to hear back from Mr [redacted] , so then he can order the parts and schedule the service appointment.Please call him at the dealership at (626) 626- Thank you

The customer came in on May 8, and purchased a Nissan VersaThe manufactures rebate is $1,which was appliedWhen the customer first came in they were considering the Nissan Sentra which that vehicle had a $2,manufactures rebateThe customer has talked to several staff members of our dealership and to the best of our ability we have answered and responded to the customerThere was an issue collecting the down payment agreed upon at the time of sale, however the customer did come in on May 19, and resolved that matter

Since the filing of this complaint we have accepted the return of this vehicle from Ms [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business in question was the cause of this action and not being transparent and having good customer service practices that will enhance customer trust and confidenceThey refused to take/respond to repeated requests to deal with the issue on a timely matterThis business is negligent in the way that they handle customers and their issuesThey are not responsive on resolving disputes quickly professional and in good faithLike I said before it took them four weeks to respond to my complaint and it's been almost three months for them to repair or try to repair the poor quality work doneFor the past three months all they have done is apologize over and over but not tried to rectify the problem due to the negligence at there dealershipI notified the GM and owner via email that I or wife will be picking up my still damaged vehicle on 5/9...but after arriving at the dealership we noticed the front passenger side tire with a flat and car dirty and after bringing it to there attention of course they again try to throw the blame on usI called ***, [redacted] and [redacted] and no answer so I left them all a voice message to call me and again I have not received a call back from either of them to discuss when my car will be ready to be picked up?I feel I'm being forced to accept my car in the poor condition its inAgain I been very reasonable and patient with them and yet I been treated unfairly as a customer and as a person all I did was bring my car in for an oil change, this is not my fault in any way shape or formI don't understand why the consumer is getting punished cause the quality of work doneThey have failed to answer numerous questions I have requested and have not tried to make a good faith effort to resolve my disputeAnd per Ana's previous conversations she has proposed the option of reimbursing two months of payments totaling $ 1,042.50- this does not resolve the damage not being fixed on my car and they have had possession of my vehicle for about three monthsI waited patiently for them to come to a resolution and at the end I'm getting treated unfairlyOne thing I want done is all optional goods and services to be fully cancelledSince I will no longer feel comfortable taking my car to them for any further services Regards, [redacted]

The Guardian Shield Protection Plan is optional and therefore, we will refund you the full amount which is $plus tax But the refund needs to go back to the lender which is NMAC and it will be applied toward your loan.Also the rebate of $was already applied on the contract under manufactures rebate in the down payment section of the contract Our General Manager, [redacted] has left you a message to discuss this matter with you but has not heard back from you.We will be glad to refund your lender the $plus tax as we value your business and we are sorry that you felt deceived.Let us know Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Thank youThis complaint was resolved as of 8/30/Thank you for your assistanceRegards, [redacted]

I would like to apologize for any inconvenience you may have experiencedWe always aim to meet our customer's expectations, we apologize if we failed to meet your expectationsWe will continue to work with our staff on improving the customer experienceI see that the down payment was agreed to be paid within days and you paid the down payment on the 11th day, thank youFor purchasing your vehicle here at our dealership we do provide two complimentary oil changes for the inconvenience you may have experienced will are willing to provide an additional two oil changes Thank you for taking the time share your concerns as stated will we work with our staffThank you

Revdex.com: im extremely disappointed in the amount of time it took and the extreme effort it took on MY part to obtain my registrationI want Ford to know that I will not endorse their product ever and will not purchase or lease a Ford ever in the futureThe general manager has yet to contact me regarding the continuous emails and phone calls I’m still receiving from the dealership requesting for me to buy a car from themI already haveFour months to obtain a registration is utterly ridiculous Regards, [redacted]

Puente Hills Nissan is a Nissan dealership but the lease is with Nissan Motor Acceptance Corporation, therefore we have no authority to waive the penalty on early termination We are just a middle person who takes your lease return and notifies NMAC to come and pick up the vehicle Then they inspect the vehicle and bill you for any billable items which in this case are remaining payments, wear and tear and the disposition fee which are all stipulated on the lease contract you signed.We are sorry that you were mislead by one of our employees If you could provide us with a name of that person, we will talk to him/her.Thank you

After reading the previous complaint we understand that the customer has purchased elsewhere and unless he is looking to purchase another vehicle there is nothing further that we can offer himWe will not reciprocate nor participate in continued name calling and bashing via internetSincerely, [redacted] ***Brown Automotive GroupOwner Loyalty DirectorOffice: [redacted] Office 2: (714)690-ext***

The response that we received from the company does not offers a solution for the problem that resulted from [redacted] having incompetent staff working thereWe were told we had weeks to give the $for the carAnd since our complaints weren't being heard that was the only way we had to talk to somebody that could explain to us what was going onThe staff at [redacted] are so unprofessionalWe are very disappointed of the way they conduct bussiness

Puente Hills Ford has reviewed this complaint, and would like to address each issue separatelyOur sales process at the dealership includes finding financing for the customer based on their credit history and finance needsOur team at Puente Hills Ford will usually try and find the best consumer lender out there with the best rate and financing options There is always an option to have the customer obtain their own financing, as they did in this caseUsually, if there is a delay in finding a lender, there is almost always a delay in paying off the trade in vehicle, which was the case in this transactionOnce payment was received for this loan, our process is to send the payoff, and as the customer states, the loan is paid, so there is no issue there, just an delay due to this policyWithin regards to the correspondence this customer is receiving regarding their trade in, the State of California does not recognize a new registered owner until a new RETAIL transaction is recordedIf the dealer takes in a vehicle in trade, a release of liability is sent to the Department of Motor Vehicles, and often times there are cases where the previous owner will receive paperwork within regards to renewal, or even violationsThis correspondence typically has a section to fill out to declare that you traded in the vehicle on the sale date of their new purchaseAt the time of sale, they receive a bill of sale, that reflects the mileage at the time of trading in as wellUsually a copy of that, and an affidavit stating the vehicle was traded in will stop all further correspondence from happeningWe also filed an electronic copy of the Release of Liability for this customer online at www.dmv.ca.govLastly, the customer's registration was verified as completedThe customer's renewal should be coming up on 03-31-2018, since all that was charged on the contract was transfer fees, the customer will be needing to pay for an additional year's registration since only transfer fees were paid at the time of sale.Feel free to contact our General Manager, [redacted] [redacted] , or our Business Manager, [redacted] [redacted] , for any further issues or concernsWe appreciate this customer's business, and look to satisfy their needs within our company guidelines

We installed new rear brakes prior to vehicle sale, front brakes were over 50% per CPO guidelinesPer CPO guidelines tires were above 50% tread life remaining and matched per axleWe did assist this customer in covering half the cost of the alignment when the customer hit a pothole and blew out a tireWe have complied with Nissan's CPO guidelines on this vehicleThis customer is a Lyft driver and has put about 8,miles in months on the vehicle which is above average mileage driven for California

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The business in question was the cause of this action They refused to take/respond to repeated requests to deal with the issue There was no inappropriate behavior caused towards the receptionist This business is negligent in the way that they handle customers and their issues Their late response is indicative of the systemic problems that plague this business In fact, they have never responded to the inquiry made by Nissan USA's request for information regarding the matter.This business should issue an apology immediately Regards, [redacted]

We have no knowledge of the allegations we are being accused ofThe customer should have a copy of his contract, and he can check his information himself with his finance lenderWe recently spoke with the customer and he did not mention any of this when he called to check his options for a new vehicleThe customer has not returned our calls on trading in his vehicle for a new loan, therefore there is nothing else the Dealer can do at this momentIf Mr [redacted] has any more concerns we must refer him to NNA Consumer Affairs 1-800-NISSAN- option for any buy backs request or lemon claims.Thank you, [redacted] Owner Loyalty ManagerBuena Park Nissan

Hello Ms***, I want to inform you that we have contract Mr*** As per his request, we had cancelled the additional items on the contract The cancelled items were, Maintenance and Gap He has decided to keep the vehicle Service Contract at time The refund will be submitted the appropriated lender in approximately two to three weeksIf you have any questions, please feel free to contact me Thank you very much [redacted] Business ManagerBuena Park Nissan [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The customer states he has had issues with the vehicle since he purchased but refused to open a CA file with Nissan to request a buybackUnfortunately, the Dealership does not have power to buy back vehicle or open CA on behalf of customerI left a voicemail for [redacted] 9/and he returned my call 9/where he was willing to talk to me about his options [redacted] disclosed he was willing to see if we could assist him with trading his vehicle for a truck, which would mean possibly opening a new loanHe is currently being assisted by our Sales Consultant Sandra and we will continue to follow upHowever, if the customer stays with his vehicle and is still not happy the Dealership can only suggest the CA file claim process for Nissan buy backsThank you, [redacted] Owner Loyalty ManagerBuena Park Nissan