Interstate Trailer & Equipment Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, the offer states that they will take a look at the camera and explain to me the featuresI understand the features that are already on the vehicle now that I have it, but at the point of sale, they were misleading in order for me to purchase the vehicleThey were pressuring me to purchase the vehicle after making several attempts to come back another day but they would not listen to my requestsWhen I would ask the total price of the vehicle, they always changed the subject because that is just how indecent they areWe were promised at least one month free, when it came to the promotions, they did not provide us the full amount which was at least $2,The option was never given to us so that they could make more moneyAlso, they never gave us the option for the cooling off period when on their contract, it clearly states that we have the option to do soTherefore, they are not accepting the vehicle back when it was within in our right to be able to return the vehicleI want to return it not only because of the camera was a disgrace but because they lied to us at the point of sale, and once we went into the dealership to voice our concerns, they treated us like if we were not worth speaking toThis is the worst business that I have been to and I have already spoke to the Regional manager regarding the complaints and she does not seem to care at all that they ripped us offWhen I asked them to remove the optional services of the vehicle, they said that it would cost them more to remove those added features that I was clearly manipulated into getting since they said later on that it was not optional because it is already included with the vehicleEven though the contract clearly states that it is optionalThat is not fair at allThey also said that they will not receive the vehicle back, we are willing to pay whatever miles we used since attaining the vehicle but it is complete fraud that they do this to a lot of different people just because they are first time buyersWe have also submitted a complaint to the DMV regarding this concernThere are a log of other people that will agree that this is ridiculous just look at the reviewsThey treat you like gods when they want to sell you the car and then treat you like trash when you voice your concernsWe are fed up and want this to be over already with themThey laughed at us when we told them that we are going to report them and they did not seem to careAll they do is for their convenience and have no respect for their customers or people in generalWhen the paperwork was signed, I had to rely on what the rep stated and did not even show me the contract until after all the signatures were added on their digital pad and placed into the contractHow was I supposed to be sure where the signatures were going to go! Especially the signature for the cooling-off periodPlease help!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
they just lie nisan of buena park always lies I ask for copies of my contract and credit aplication of wen I aply for the loan with them cuz they used diferent social secury to make the loan go true with out my authorizaton I will send a letter yo the department of justice today

Revdex.com:
I have reviewed the response made by their business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference,
details of the offer I reviewed appear below
[I received anr email on 6/from Dallas Ford acknowledgi my complaint snd stating he would work with the dealer to resolveI returned an email to him on 7/asking for a status update as I had not heard anythingI have received mo furthet information or action to resolve this with this complaint
Regards,
*** ***

Since the filing of this complaint we have reached out to Mr*** with an apology and several options to rectify his concernsMr*** is working on choosing the best option for him and his family once he has decided which option to take we will move forward with holding our end of the deal
For now we are at a standstill until he decides which to go withIf you have any further questions regarding this matter please contact me directly at ***. Sincerely,*** *** ***Brown Automotive GroupOwner Loyalty DirectorOffice: *** Cell: ***

Customer has received payment, and cashed check on 01-16-Puente Hills Ford's records indicate this check was mailed on 01-02-We apologize for the delay and any inconvenience this may have caused Please contact our ** *** Valeriano for any further concerns regarding this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have been in communication with this client to resolve the issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Since the filing of this complaint I have spoken with *** and apologized for the lack of customer service she encountered while at our dealershipWe have met with all parties involved and our staff is aware that this type of behavior is unacceptableI have also informed Ms*** that
if she would like this inquiry to be reversed she would have to open a dispute with all of the credit bureaus that are reporting an inquiry only after doing that could we hope to help her with this request Sincerely,*** *** ***Brown Automotive GroupOwner Loyalty DirectorOffice: *** Cell: ***

Mr*** acknowledged with our Used Car manager *** *** that the fuel sending unit is not a covered item with the internal warranty as it only covers only the internal lubricating moving parts.The wheel bearing was not covered either and yet we replaced it for free out of good will.The offer still stands on the fuel sending unit to split the cost in half by Mr*** and the dealership and again this is out of good will.Let us know if you are interested in taking up the offer.Thank you

After further review, we believe we have been fair with *** *** and have rectified what we were able to from her previous concernsThe customer initially accepted all add-ons when the contract was signed and once we discounted the vehicle on her re-write it seems she wanted to retract what she already acceptedThe customer may cancel her
service contract with an email request for the cancellation to: ***@buenaparknissan.com, however, unfortunately the rest is non-negotiable at this point.Thank you,
*** ***Owner Loyalty ManagerBuena Park Nissan

Please see attached evidence of release of liability to the DMV, and bill of sale, as referred to in original response to customerThe customer's check for the payoff to the bank was sent to their previous lender, for the full amount disclosed on the contractAny refund due the customer should come from the lender, not the dealerIf the customer does not see the section on their correspondence, they can send the bill of sale provided and attached to the issuing agency, or we can draft a letter on their behalf. they canrequest from Puente Hills Fordcontact *** *** @ 626-723*** direct line

Hello, We would like for *** *** to contact us here at the dealership as we will dispute this with the Credit Bureau for him. We have looked into the procedure and we just need a few things from himI have contacted him twice asking him to give me a call.
We take pride a value at being a very ethical dealership and we want to ensure Mr*** that the inquiries on his Credit Report will be taken care of. Please have him give me a call as soon as possible so we can get this matter resolved. I can be reached at the following:*** ***
*** *** ***
***
***

No… I requested documentation via email to *** *** on Saturday the 14th and she said she will forward me the documentation via email in a couple daysAnd of course I’m still waiting…. Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I do not accept her responce she has always been awared of my claim I have request to her in wrigtin as well by fax letter a copy of all documents I have sign as well my fanace company (*** ***)i do have a copy of my contract but mss: cassandra knows that I sign 100s of papers and put my social security and she just dsnt want to send me copyes cuz the finance company as well dealer (buana park nissan )know they put a diferent SOCIAL to pass LOAN need your help I will send a letter to the DEPARTMENT OF JUSTICE AND DMV INVESTIGATOR

To whom it may concern, We are willing to split the cost for the alloy wheels attached is the price quote for the customerOur hourly rate for service is $we would estimate about 3-hours for the necessary work ,we are willing to discount the service fee to a flat rate of $If
you have any additional questions please feel free to contact me by replying to this email or if you prefer a telephone conversation my direct line is ***Thank you. *** ***Business Development Owner Loyalty Manager

I want to deeply apologized for the delay with this matter. The case was transferred to our Customer Service manager, *** *** who was in contact with *** ***. On September 16, Cassie informed Ms*** that there was not much we can do for Mr***(please see attached). As for copies of the Sale Agreement and credit application, we have a very strict Privacy Act policy, as well as Identity Theft prevention. It is our policy not to provide a second copy of the any documents to customers after the sale. However, I have obtained an approval to provide Mr*** with the required copies He may need come to the dealer and with proper personal identification, we will provide him with the Sales Agreement and a copy of the credit application.Thank you very much for your assistance in this matter. *** ***Business ManagerBuena Park Nissan*** ***

After speaking to the Salesman involved he states the Detail Manager threw out the mats since they were not able to fully clean, there was gum residue stuck on the matThe Sales Consultant dropped off regular size black generic floor mats we had available that were customer ready, however
it seems the customer is not satisfied. The vehicle purchased is a pre-owned 2004 Toyota Camry as is unit, meaning no replacements or repairs after purchase date and unfortunately, we do not have any Toyota brand matsAs a goodwill gesture, we are willing to offer Ms*** generic tan colored floor mats for her vehicle and she may pick them up Monday-Friday before 7pm by simply giving her name at our Parts counter. Thank you,*** ***
Owner Loyalty ManagerBuena Park Nissan714-739-ext***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The response of Buena Park Nissan did not address ANY substantive issue related to my complaintThey are simply offering to sell me a car without honoring any of their prior commitments. I have already purchased my new vehicle from another dealershipThe BP Nissan representatives are simply "playing dumb" and obviously do not wish to address their deceptive, and illegal business practices, or provide any remedy for the advertising, bait & switch, and refusal to honor quotes they have previously agreed to honorIn addition, they go even further with the deceptions by claiming that the new vehicle I did purchase at a lower price from another dealership comes without the floor mats, (or as they put it "less equipped") which is yet another lie from the Buena Park Nissan management]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***