Interstate Trailer & Equipment Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Hello, A resolution was made with [redacted] on 07-03-and when he left our dealership that day he was happy with the resolution and knowledge of the contract purchase of their Rogue When it comes to the concern of income we submit to the bank what the customer puts on the application as far as income and employment We have a signed application with information of employment that customer filled out and that is the information that we sent over to the bank When it comes to his credit being ran more than once or twice we did have to send it to multiple banks as we were working with challenged credit and we were trying to get him the best financing rate We honestly feel we did everything in our power to make this customer happy and there is nothing more that we are able to do His Rogue has been funded and their financial contract is with the bank not Puente Hills Nissan [redacted] ***Customer Relations Manager [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

To Whom it May Concern, Since this complaint was filed we have reached out to Ms [redacted] and decided to reimburse her for the Guardian Shield she purchased for $1,The check has been mailed to her lender NMAC and should be reflected on her future balancePlease let me know if you have any further questions or concerns [redacted] ***Puente Hills NissanOwner Loyalty Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Yes I did receive the payment but I was not able to cash it until the 16thI did not have a car I had to rent one I had to get to work, I have a baby I needed transportationI was not able to cash the check because it had to be verified by their business officeI tried every single day to cash it at different times and every single time no one was there, no one in the office could verify the person that did it was at lunch, their office was closed and they dont work on the weekends I even called the dealership to see if a manager or someone could please verify it but didnt have any luck finally on the 16th I guess by this time the teller felt sorry for me and cashed itI would like and I think that they should be responsible for my rental since I could not cash a check from them for days the total was $] Regards, [redacted]

We apologize for the late response but this customer has been contacted by the dealership and we have come to resolution a while back We have unwound this deal and the customer returned the car she is satisfied with the resolution at this time Thank you, [redacted] Owner Loyalty Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Puente Hills Ford’s response does little to alleviate my concernsFirst, only after months of telephone calls, messages and correspondence does Puente Hills finally respond to my concernsIndeed, after I filed the complaint with the Revdex.com, on February 22, 2018, I also personally wrote to the general manager, Ms [redacted] , specifically outlining the events that have transpired between me and Puente HillsThis is the first and only response I received from Puente Hills, which does not address all of my concernsSecond, Puente Hills claims that the only issue with the loan payoff is the delayThis is untrueAs Puente Hills is well aware, there is an overpayment by my lender on the loan, which was acknowledged by [redacted] at Puente HillsMs [redacted] informed in October that this overage would be refunded to meUnfortunately, to date, I still have not received the refund that is due and owing to meThird, although Puente Hills claims it sent a release of liability to the DMV, there is no evidence of thisIf this was completed, please inform when it was sent and provide me a copyFinally, the "bill of sale" Puente Hills refers to is a sales contract for the vehicle which reflects the terms of a loan that Puente Hills was never able to obtain for meIn other words, the only "bill of sale" that was ever provided to me is incorrectMoreover, none of the documents I received from the DMV has a section to declare that I tradmy old vehicleAccordingly, all I am left with is an incorrect sales contract to show that I tradmy old vehicle Regards, [redacted]

This customer only requested the Portfolio Service Contract to be cancelled, Portfolio Service Contract cancellation was processed, the refund check in the amount of $1,was sent to Nissan Motor Acceptance on February 27, [redacted] Tracking number [redacted] The conversation of cancelling the Portfolio Maintenance Contract was discussed however after communicating with the customer with a mandarin speaking salesperson, Finance Manager and a Sales Manager the customer decided to keep the Portfolio Maintenance ContractThe customer used the majority of the maintenance servicesThe additional items purchased such as the Platinum Finish, Express Code and Ding Defenders are items that are not eligible for cancellation because they are items that have been installed into the vehicle

Mr [redacted] bought a focus on 6/11/While doing a walk around inspection before taking delivery of the vehicle our sales rep noticed the front passenger side tire had a nail in itThe customer and our sales manager agreed on leaving the vehicle at our dealership to replace the tire before taking full delivery of the FocusThe service and parts department were closed so we waited for the next dayThe tire did have to be ordered and Mr [redacted] was aware of thisWhen the tire arrived it was installed and they took delivery of the vehicleMrbody and his daughter came back for repair that were promised at the time of purchase and the installation of the alarm a few weeks laterThe alarm is installed and everything that was promised is fixed on the vehicle: window tint was fixed, the driver side adjustment handle for the seat, cut and program an extra key, order new floor mats, replaced front passenger side tire, and did a complete detail on the vehicle for any inconvenienceI have kept in contact with Mr [redacted] since 6/14/when he came in for his due bill the first time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** Thanks to people that don't know what their signing or desperate to get a car their in businessTerrible customer serviceIn addition, you guys said you discount the vehicleWhen you just move numbers aroundIt's like my saying 4+2=and 2+1+1+2=Hooo wow!! I gave you a discountI will now make sure to post a video about your scam in you tube and the news

I spoke to the customer and he advised his concerns have been resolved as far as the warranties when he came in to rewriteCustomer missed his service appointment today but we rescheduled him for tomorrow in order to check his airbag light and radio concernNo further action required from Dealership at this moment [redacted] Owner Loyalty ManagerBuena Park Nissan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Please post this reply on the Revdex.com website BUYER BEWARE I would advise all car buyers to do research on the Brown Auto Group (Puente Hills Nissan) prior to purchasing a vehicleIf the check the vehicles before putting up for sale these items should be foundI have never in my life had to put this much time and effort in any vehicle I have purchased The sold me a vehicle with Faulty front hub bearing Faulty scalloped front tires faulty fuel sending unit (notifying the bureau of automotive repair) Order of events: 5/16/Went in on a Saturday to purchase a vehicleA employee took the keys home so the vehicle was unavailable for purchase 5/17/Returned Sunday to purchase the vehicleThe vehicle was advertised at $The finance manager tried to sell me multiple add on's so the vehicle was 1500-dollars more than the advertised priceI walked away from the dealI email the General Manager and he said it should have been sold at the advertised price 5/18/Returned Monday and purchased the vehicleThe vehicle was advertised at $I was charged $(will notify weights and measures) 5/18/Drove the vehicle home and noticed a noise coming from the front endChecked the tires and found that they were scallopedI thought, no big deal, its just the tires 5/30/Purchased new front tires and realize the noise was not the tires I remembered the vehicle came with a month/ mile warranty EXACT Wording on warranty: Front Wheel Drive All internal lubricated parts,axle shafts,constant velocity joints, front hub bearing 6/13/Returned to dealership to have warranty covered item replacedI was told the warranty only covers internal lubricated items On 6/15/the dealership offered to replace the bearing for free and a 50% discount on the sending unit 6/19/Returned to the dealership to have the hub bearing replaced.] Regards, [redacted]

Mr [redacted] , While we do value your opinion and hope to earn your business, I am sorry to say that we will not be able to lower the quote we have given youUnfortunately the quote you are comparing, from another Nissan dealership and asking us to beat, is not on the same exact vehicleThe quote you are asking us to beat is actually for a less equipped vehicle which is why their price and quote are lowerAs we have discussed with you, we will be more than happy to honor the TrueCar certificate you have.Please give me a call directly if you would like to move forward at (714)690-ext***Sincerely, [redacted] ***Brown Auto GroupOwner Loyalty DirectorOffice: [redacted] Office 2: (714)690-ext.***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Part of my overall complaint was fix, there is still the fuel sender issueI'm not sure if I should file a separate complaint to resolvedi'm still not completely satisfied Regards, [redacted]

We apologize for any inconveniences the customer may have encountered from our phone callsI have spoke to ***, BDC Manager and she showed me where they put the customer on the "do not call" listI went ahead and had the customer's contact number deleted from our systemNo further action from
Dealership available at the moment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Customer offered a lower price than the internet price of 16,we are glad to offer the customer a different car at this point with no added options as a cash transaction if they likeSorry about any misunderstandings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have read the response from the dealership and I'm a little confused? I do not recall speaking with anyone regarding a clear resolution in my caseAfter several exhausting attempts to speak with Mr*** via phone calls and text, including the waste of my time in missed appointments on his behalfI have not received any resolutions in writing and or verbalI was asked for permission to run my credit, which I declined I don't see how running my credit will help on getting my car back to its original condition when I took in for an oil change. My car has been sent back to the body shop five times that I know of...The repairs have not been done correctly- there has been over spray, un-even wave like sections around the back light areasI don't mean to sound picky, these are defects that stand out to the naked eye when you see the car. Its been almost months since I have left the car in the care of Buena Park Nissan dealership due to the service departments negligenceI would like this this matter to be resolved; I'm tired of getting the run around and not getting clear answersI am the one standstill until Management at Nissan decides what to do to rectify this situation
Regards,*** ***

Revdex.com:
First, I have to say THANK YOU for all the helpAnd I have reviewed the response made by the business in reference to complaint ID ***, and glad to know that Portfolio company sent a refund of $1925.However, since I already paid off my car at Fed-21-2018,as you can see from the attached screenshot, the refund should be directly send to meOkay, I get that by the time I paid off, the Portfolio didn’t know thatBut how come this Nissan dealer never contacted me about this refund check? They should know I already paid off my car and the refund should be send to me. I would like have them to give back my refund of $before I pursuit legal action.Again, thank you very much! I appreciate you.
Regards,*** ***

Puente Hills Ford apologizes for any delay in response to this issue, however, customer has cashed her refund check already, and our records indicate that our bank cleared the funds from our account on January 16, the check issue date was 01-02-Please let us know if you need further information to close this case