Interstate Trailer & Equipment Company

Puente Hiils Ford initially offered me a complementary car detail I accepted but when I arrived to their location, they wouldn't honor it. I finally received a phone call feom Arianna advising me that they would be mailing me a refund check I have received a refund for the full amount that I was charged for

Hello Mr***, Thank you for respondingI spoke with the General Manager of the Dealership this morning and he would like to invite you to come in to Puente Hills Nissan and sit down and speak with him in regards to all your concerns at your convenience We can also provide a copy of the credit application that you signed. Our goal is to provide Customer Satisfaction and ensure that our customers are completely happy with their purchase of their Nissan or the Services provided by Puente Hills Nissan. If you could please call me on my direct line to set up a good day and time to meet with him as soon as it is convenient for you. I look forward to hearing from you soon. *** ***Customer Relations Manager***[email protected]

Mrs***,As discussed, we cannot return the carI can however help you with a few of your concernsFirst, if the back up camera is not working properly we would be more than happy to assess it in our Service department please let me know when you would like to stop by and I can schedule an
appointment for youYou also mentioned something about $v$dollars, what exactly are you referring to? If you could give me a bit more information about these figures I'd be happy to look into it and make sure you receive any money that is rightfully yoursYou also mentioned that the features on your car were not explained to you, if you would like I could schedule a second delivery for you in which we would have a product specialist go over all of the features of the vehicle with youPlease let me know how you would like to move forward with this. Sincerely,*** *** ***Brown Automotive GroupOwner Loyalty DirectorOffice: *** Office 2: (714)690-ext***

We have spoken to the customer for complaint# ***, and she has received her registration. Please close this case, or ask the customer for her confirmation. Advise if there is anything further needed to close this case. Sincerely, *** *
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Initial contract day was 11/3/the buyer was *** ***We never received a letter or call from them to tell us they were not able to sell the contractWe drove hrs to ask them in person to pay the versa loan, for we were getting calls every day from the finance that we were late with the paymentAnd to our surprise we get there and they ask us for another two thousand dollars down paymentI was clear with them that I was not giving them a single extra pennyThat the reason I was there was because I want them to pay the versa loan and talk to them that we no longer have the vehicleThen, they said they were going to rewrite the contract and gI've us the 10,for our car, but to my surprise when we were signing the contract now they put me as a buyers and *** as a co-buyerI ask *** the finance person what was that about then he said the was the only way to pay off my car.At first, I refuse to be the buyer then he said that my credit was going to be ruined if I did not signThey had nothing to loseI even step outside to discuss this with *** since I'm starting with my credit and so far I'm been doing good, so I agree to sign the new contract on November 23, I didn't want to spoiled everything because I was planning to buy a house and know because of the car loan that I have they won't qualifiedI do not understand if they were able to remove and not have the Theft Deterrent Device and Surface protection in the first contract why they can't or wouldn't remove it from the second contractI talk to store manager *** and ask him that if in the other contract something were to happen to the interior an wanted them to fix itWe're they going to covered? And he answered no because it was not on the contract, but now it will and we will take care of itThen, I told him I don't want itThen, he said he was not going to lose more moneyThen, I told him why should I be the one who lose the moneyAgain all I'm asking is to have the surface protection, theft deterrent and service Contract remove.I will attach the letter I received from ally about late payments and the letter that the versa was paid
Regards,
*** ***

The diagnostic and replacement of *** *** cvt transmission was a vaild repair due to multiple dtc codes pulled during running of our technicians diagnostic procedures. The dtc codes were as follows; ppc solenoid b, pfluid pressure sen/sw b, pstep motor, p
fluid temp sensor a, ppc solenoid b, pfluid pressure sens/sw b, pslct solenoid, psteph motor (trans). After following each dtc code, per Nissan electronic service manual, it was determined the transmission needs to be replaced due to codes pw/p After customer returned, we found damage done to tcm and harness from previous repair attempts. This vehicle was completely out of warranty for any transmission repair covered by the manufacturer. Also, the recall referenced by the customer, was an emissions recall which would not affect the transmission operation

On December 16th, 2016, Customer ** *** had his *** towed in for brake pedal fade (RO412862). Tech performed a complete diagnostic and inspection on braking system, to find brake master cylinder leaking internally due to worn seals. The customers extended warranty
(***) had expired, but approved the repair as goodwill The tech replaced the master cylinder and road tested vehicle, ok at that time. The customer returned on 2/6/after 2,miles, driving his vehicle in to the repair facility, stating the brakes are still fading (RO#***). Upon vehicle inspection found ABS actuator has an internal failure. Advised customer, he then proceeded to call *** for coverage, who denied coverage due to vehicle past contract coverage. Customer then authorized repairs to replace abs actuator. Tech replaced abs actuator and road tested vehicle, ok. Both failures were consistent with repair diagnostic and replacement procedures performed by *** factory master technician

This customer came in several weeks ago and we resolved their issues. They are 100% happy and have left us star reviews onSocial media platforms. If you need anything further please let me know. Thank you, and again I apologize for the delay in reply
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*** *** General ManagerKia of Orange

I spoke with Ms. [redacted] today she agreed that she had reached an agreement with one of sales managers that we would pay her $750 for the discrepancy. The check will be mailed tomorrow and all should be taken care of now. Sincerely,[redacted]Brown Auto GroupOwner Loyalty DirectorOffice:...

([redacted]Office 2: (714)690-3100 ext.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The arrogance of some of the management of this dealership is absolutely incredible. I have an email from one of their managers apologizing for what happened to me, yet they still refuse to make it right for all the false advertising, 'bait & switch', and illegal pushing of customers to buy obscenely overpriced non-essential accessories such as 'seat & door' protection for $ 2000. I am not the only customer who was forced to go to another Nissan dealership because of the illegal practices of Nissan Buena Park yet part of their management continues being in denial over what customers are subjected to after being lured with false promises of quote honoring from other Nissan dealerships to the one in Buena Park. It's just a shame. 
Regards,
[redacted]

Hello Ms. [redacted] Our Customer Service Manager have contacted Ms. [redacted] and came to a mutual  agreement.  Ms. [redacted] requested a discount of $647.00 for the alarm and in our continues effort to keep customer happy, our General Manager has agreed to grant her the request.  We will...

process a refund check to the appropriate lender no later than next Monday. If you have any questions please feel free to call me. [redacted]
 
[redacted]Business Manager[redacted]
[redacted]

The customer came in on May 8, 2017 and purchased a Nissan Versa. The manufactures rebate is $1,000.00 which was applied. When the customer first came in they were considering the Nissan Sentra which that vehicle had a $2,000.00 manufactures rebate. The customer has talked to several staff members...

of our dealership and to the best of our ability we have answered and responded to the customer. There was an issue collecting the down payment agreed upon at the time of sale, however the customer did come in on May 19, 2017 and resolved that matter.

Mr. [redacted] bought a 2012 focus on 6/11/2017. While doing a walk around inspection before taking delivery of the vehicle our sales rep noticed the front passenger side tire had a nail in it. The customer and our sales manager agreed on leaving the vehicle at our dealership to replace the tire before taking full delivery of the Focus. The service and parts department were closed so we waited for the next day. The tire did have to be ordered and Mr. [redacted] was aware of this. When the tire arrived it was installed and they took delivery of the vehicle. Mr. body and his daughter came back for repair that were promised at the time of purchase and the installation of the alarm a few weeks later. The alarm is installed and everything that was promised is fixed on the vehicle: window tint was fixed, the driver side adjustment handle for the seat, cut and program an extra key, order new floor mats, replaced front passenger side tire, and did a complete detail on the vehicle for any inconvenience. I have kept in contact with Mr. [redacted] since 6/14/2017 when he came in for his due bill the first time.

This customer only requested the Portfolio Service Contract to be cancelled, Portfolio Service Contract cancellation was processed, the refund check in the amount of $1,925.00 was sent to Nissan Motor Acceptance on February 27,2018 [redacted] Tracking number [redacted]. The conversation of cancelling...

the Portfolio Maintenance Contract was discussed however after communicating with the customer with a mandarin speaking salesperson, Finance Manager and a Sales Manager the customer decided to keep the Portfolio Maintenance Contract. The customer used the majority of the maintenance services. The additional items purchased such as the Platinum Finish, Express Code and Ding Defenders are items that are not eligible for cancellation because they are items that have been installed into the vehicle.

[redacted]. [redacted] came in twice to speak to our General Manager. On the last visit, It was discussed that a $250 service credit was to be issued to the customer for his inconvenience. The bedliner was in installed on June 10, 2017.

Mr. [redacted],
I have emailed you the documents you requested please let me know if you fail to receive them.
You are correct that you returned the rental car on 5/9. I apologize for the mistake as I thought you returned it when you picked up your vehicle on 5/13. I also am aware that the certified letter we sent you was not received until after the original deadline to return the car due to “No Authorized Recipient Available” when the USPS tried to deliver the letter. Since I had previously stated that I was offering to waive the rental car ($35/day) and storage charges ($25/day) anyway, none of this really matters to the situation.
As for your vehicle not being ready for your pick up on 5/9 this was solely due to no one at the dealership being aware that you were going to pick it up that day. Had we been informed the vehicle most certainly would have been ready for you.
This brings us to your proposition that you get 3 months of payments for the time we had your vehicle. During this time you were provided with at minimum comparable vehicles to your Sentra. As such, the dealership was not obligated to offer to make any monthly payments. We did however offer the 2 payments due to the inconvenience we caused you.
Mr. [redacted], this whole situation has been unfortunate and I would like to once again express my apologies. This being said, I believe the 2 payments to be more than fair compensation for your inconvenience. I will not be able to offer anything more than the 2 payments in exchange for the mutual waiver of liability.
Sincerely,
___________________________________________________________
Dallas Ford
Vice President
The Brown Auto Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Puente Hills Ford’s response does little to alleviate my concerns. First, only after months of telephone calls, messages and correspondence does Puente Hills finally respond to my concerns. Indeed, after I filed the complaint with the Revdex.com, on February 22, 2018, I also personally wrote to the general manager, Ms. [redacted], specifically outlining the events that have transpired between me and Puente Hills. This is the first and only response I received from Puente Hills, which does not address all of my concerns. Second, Puente Hills claims that the only issue with the loan payoff is the delay. This is untrue. As Puente Hills is well aware, there is an overpayment by my lender on the loan, which was acknowledged by [redacted] at Puente Hills. Ms. [redacted] informed in October 2017 that this overage would be refunded to me. Unfortunately, to date, I still have not received the refund that is due and owing to me. Third, although Puente Hills claims it sent a release of liability to the DMV, there is no evidence of this. If this was completed, please inform when it was sent and provide me a copy. Finally, the "bill of sale" Puente Hills refers to is a sales contract for the vehicle which reflects the terms of a loan that Puente Hills was never able to obtain for me. In other words, the only "bill of sale" that was ever provided to me is incorrect. Moreover, none of the documents I received from the DMV has a section to declare that I traded-in my old vehicle. Accordingly, all I am left with is an incorrect sales contract to show that I traded-in my old vehicle.
Regards,
[redacted]

Hello Ms. [redacted], I am responding the complaint filed by Ms. [redacted].  In which she claimed her trade vehicle was not paid off.  The vehicle was paid off on December 10th, two days after her new vehicle loan was funded.   We also had offered her a substantial...

 discount, re-wrote the contract resulting in a lower payment.  However, she still not completely satisfied, she wants additional discount, but we already have given her the lowest price we could.  We have given her better than an employee price.  If you have any questions please let me know. Thanks you 
[redacted]Business ManagerBuena Park Nissan(714) 690-3186

Mr. [redacted], While we do value your opinion and hope to earn your business, I am sorry to say that we will not be able to lower the quote we have given you. Unfortunately the quote you are comparing, from another Nissan dealership and asking us to beat, is not on the same exact vehicle. The quote...

you are asking us to beat is actually for a less equipped vehicle which is why their price and quote are lower. As we have discussed with you, we will be more than happy to honor the TrueCar certificate you have.Please give me a call directly if you would like to move forward at (714)690-3100 ext. [redacted]. Sincerely, [redacted]Brown Auto GroupOwner Loyalty DirectorOffice: [redacted]Office 2: (714)690-3100 ext.[redacted]

The location I purchased my vehicle from was Buena Park Nissan.Thank you, [redacted]