Interstate Trailer & Equipment Company

The customer states he has had issues with the vehicle since he purchased but refused to open a CA file with Nissan to request a buyback. Unfortunately, the Dealership does not have power to buy back vehicle or open CA on behalf of customer. I left a voicemail for [redacted] 9/15 and he returned my call...

9/16 where he was willing to talk to me about his options. [redacted] disclosed he was willing to see if we could assist him with trading his vehicle for a 2015 truck, which would mean possibly opening a new loan. He is currently being assisted by our Sales Consultant Sandra and we will continue to follow up. However, if the customer stays with his vehicle and is still not happy the Dealership can only suggest the CA file claim process for Nissan buy backs. Thank you, [redacted]Owner Loyalty ManagerBuena Park Nissan

Hello Ms. [redacted], I want to inform you that we have contract Mr. [redacted].  As per his request, we had cancelled the additional items on the contract.  The cancelled items were, Maintenance and Gap.  He has decided to keep the vehicle Service Contract at time.  The refund will be...

submitted the appropriated lender in approximately two to three weeks. If you have any questions, please feel free to contact me . Thank you  very much.  [redacted]Business ManagerBuena Park Nissan[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The response that we received from the company does not offers a solution for the problem that resulted from [redacted] having incompetent staff working there. We were told we had 2 weeks to give the $1000 for the car. And since our complaints weren't being heard that was the only way we had to talk to somebody that could explain to us what was going on. The staff at [redacted] are so unprofessional. We are very disappointed of the way they conduct bussiness. 
Regards,
[redacted]

Mrs. [redacted],
We value your business and in an attempt to remedy this situation we would like to offer you a $500 refund for the Guardian Shield products on your vehicle since there is an internal cost to the products that we have to pay.
Furthermore, as discussed we can remove the Protech alarm and refund you the amount that you paid.
If you would like to move forward with this please let me know I'll be more than happy to schedule an appointment to have this taken care of as quickly as possible.
[redacted]
Brown Automotive Group
Owner Loyalty Director
Office: (626)626-2659
Office 2: (714)690-3100 ext [redacted]

Puente Hills Ford has reviewed this complaint, and would like to address each issue separately. Our sales process at the dealership includes finding financing for the customer based on their credit history and finance needs. Our team at Puente Hills Ford will usually try and...

find the best consumer lender out there with the best rate and financing options.  There is always an option to have the customer obtain their own financing, as they did in this case. Usually, if there is a delay in finding a lender, there is almost always a delay in paying off the trade in vehicle, which was the case in this transaction. Once payment was received for this loan, our process is to send the payoff, and as the customer states, the loan is paid, so there is no issue there, just an delay due to this policy. Within regards to the correspondence this customer is receiving regarding their trade in, the State of California does not recognize a new registered owner until a new RETAIL transaction is recorded. If the dealer takes in a vehicle in trade, a release of liability is sent to the Department of Motor Vehicles, and often times there are cases where the previous owner will receive paperwork within regards to renewal, or even violations. This correspondence typically has a section to fill out to declare that you traded in the vehicle on the sale date of their new purchase. At the time of sale, they receive a bill of sale, that reflects the mileage at the time of trading in as well. Usually a copy of that, and an affidavit stating the vehicle was traded in will stop all further correspondence from happening. We also filed an electronic copy of the Release of Liability for this customer online at www.dmv.ca.gov. Lastly, the customer's registration was verified as completed. The customer's renewal should be coming up on 03-31-2018, since all that was charged on the contract was transfer fees, the customer will be needing to pay for an additional year's registration since only transfer fees were paid at the time of sale.Feel free to contact our General Manager, [redacted], or our Business Manager, [redacted], for any further issues or concerns. We appreciate this customer's business, and look to satisfy their needs within our company guidelines.

I would like to apologize for any inconvenience you may have experienced. We always aim to meet our customer's expectations, we apologize if we failed to meet your expectations. We will continue to work with our staff on improving the customer experience. I see that the down payment was agreed to be paid within 14 days and you paid the down payment on the 11th day, thank you. For purchasing your vehicle here at our dealership we do provide two complimentary oil changes for the inconvenience you may have experienced will are willing to provide an additional two oil changes.  Thank you for taking the time share your concerns as stated will we work with our staff. Thank you.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Since the filing of this complaint we have accepted the return of this vehicle from Ms. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Part of my overall complaint was fix, there is still the fuel sender issue. I'm not sure if I should file a separate complaint to resolved. i'm still not completely satisfied. 
Regards,
[redacted]