iPayment, Inc.

Complaint:
I am rejecting this response because:
I would like to see the copy of the Merchant Service contract that I had signed I never received a copy of this agreementIn July when my account was actived after a seasonal hold, the tech support resprentative told me the new upgrades on the reader would not work on my phoneNo solution was given I was expected to change my phoneI checked with my phone provider and I was unable to change my phone at that timeIn December of I told the representive I spoke to that the reader didn't work on my phone If you check my account records, you will see no transactions were made in I paid
the monthly charged even though I was unable to use the reader I asked if I could end my service account but was told I would have to pay over $to close my account I did ask for a seasonal hold that time.
I don't know why these conversation were not noted in my accoiunt recordsPlease honor my request to terminate the last year of my contract since the ungraded credit card reader does not work on my phoneI do not feel it is fair to pay for services that I can not useI have never felt that this company is
interested in making things right for their customersI hope you will prove me wrong and do the right thingThank-you!
Regards,
S*** ***

Thank you for bringing this concern to our attention. The account was setup through standard procedure and there was no perfidious action taken Mr*** had requested a merchant account and the application designates the purpose is to sell art. All fees are
disclosed during the setup, it is legitimate to create a merchant account online, the agreement is available and should be read during this time (see attached application). Mr. *** acknowledges during the application there was an agreement for him to review which he completed With that said, customer satisfaction is paramount to us. We understand there was a misunderstanding and will refund the monthly fee charged for $as well as close the account with no cancellation fee

Hello,
Those fees will be refunded

Hello,We are sorry for the misscommunications you experienced during the setup of your mechant account. Upon review of the signed agreement, the fees expressed are listed for your review before signing. The schedule of fees section details what will be charged. Each card
brand does also charge fees specific to their network, which we passthrough to you. The Monthly Minimum is the amount of card fees (our rate only) which you need to accumulate in order to fully illiminate the Monthly Minimum fee. The phone number on your merchant statement should be utilized to express any issues in order for us to review to better the services for you. I do not see any records of you calling our call center for assistance

HelloWe acknowledge your concern for the month end fees being taken outThe fees are used for maintenance on the account and keeping the account openOur records indicate on October we referred the merchant to the Independent Sales Organization, Reliable Group, to discuss rates;
however, there was no indication to cancel the accountTo cancel the account, please call 800-554-and request closureWe also show notes we replied to an e-mail 10/13/showing the account is in compliance with the Payment Card Industry or the PCIUnfortunately no month end fees can be reversed as the merchant account still remains active

Complaint:
I am rejecting this response because: the amount for the six month refund is incorrect. There were two charges in August and I have attached a copy of my bank statement showing this. I have also attached the signed document to close the account. I do not agree with the response from the company; however, I will accept the resolution if the additional payment is added to the amount to be refunded. Please send confirmation that the account has been closed
Regards,
*** ***

Hello,Thank you for bringing your concern to our attention We received the closure form on 1/27/and I requested it rushed today After reviewing your account, I have requested a refund for the previous month charges totaling $ We appreciate your understanding
and patience while we conducted this review While the fees are valid, customer satisfaction is vital to us If you have any further questions, please contact me directly at ###-###-####.Sincerely,***

Complaint:
I am rejecting this response because: There would not have been any chargebacks if the funds had not been heldI cannot ship customer orders until I have recieved the funds to do soMy customers are stopping payments because I advised them too and that they could send me the funds directly to get their productsThis scam company has done this to numerous businessesI do not authorize them to take any money from my account since I never recieved a deposit from them I do not owe them a pennyThey keep trying to take money that is not due to them and as a reasult I have had to open a new accountAdvise them that all info is being turned over to my attorneyRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
11754583, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11695017, and find that this resolution is satisfactory to me
Regards,
N*** ***

Complaint:
I am rejecting this response because: This offer was not advertised on TV or the Internet; however, I did receive a phone call from a representative of this company offering me this promotion I expect they honor it because I scheduled a meeting as described on good faith Companies solicit promotions via telephone all of the time Many times they are "phone only" offers and are not advertised on the internet or tv If they do not honor this representative's offer, simply put they are guilty of advertising They have not denied that the representative works for them I cannot tell you what office the rep worked out of I have forwarded all e-mail communications, including phone numbers, so the company should be able to identify the representative in their personnel records I do have a business card from Sara (the girl I physically met with) that provides the following details:
Ipayment Inc./EMV Leasing
Powered by First Data
An Industry leader exceeding expections
*** ***
Certified Merchant Consultant
You will notice in the e-mails between Sara and myself, that she never denied anything about the $offer, she just directed me to a manager (Chris McAdams), who never responded to my e-mails or phone calls If they cannot stand by this offer, then they obviously cannot stand by their business practices either
Regards,
*** ***

Complaint:
I am rejecting this response because:
Throughout the whole conversation of cancelling the service, it was never mentioned that there was a cancellation fee At
this point, I understand that the contract stated there was a feeIt seems, though, that it would be a common courtesy as well as good customer service to discuss it at the time of cancellationAlso, our monthly payment kept increasingThis company needs to be more transparent about their feesBecause there are so many online complaints about iPayment, I would think they would want to change their techniques at some pointEventually, the way the world works with social media and word of mouth, people will get fed up with being taken advantage of.
Regards,
L*** ***

This customer’s account was flagged by our Risk Management
departmentWe did place a hold on the funds for review and also to cover any
card holder disputes that may occurThe monthly fees on this account did
reject when we attempted to bill which is why we hold the funds to cover any
costs for disputes that may come throughThe review process is set as a day
holdUnfortunately, we are unable to shorten the length of the hold

Hello,I am sorry to hear of your issues so far. When you say the $was advertised, was that on the internet, TV, radio or anything other then the agent verbally offering $100.00? What sales office was *** from? Was there a requirement that a merchant agreement must
be made in order to earn the $100.00?Unfortunately, with the provided information, our corporate office cannot provide you with a $payment

The customer is in communication with our legal department to work out the customer's concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11692273, and find that
this resolution is satisfactory to me
Regards,
T** ***

D***,
You had accounts with usaccount funds are owedWe have called and made several requests for the address of where you would like us to send a check to youThere has been no response backPlease fax your request of where to mail your check tothe fax number you can send your
request to is 818-540- Please include your merchant name and merchant number and the physical address of where you would like us to send the check

Complaint:
I am not rejecting, I am just trying to figure out a way to respond to the request for the account
number.main street 4***7th ave 4***
I am rejecting this response because:
Regards,
T*** ***

We have reviewed the customer's complaintWe are showing the customer's account was opened 4/23/and we are showing the customer never contacted us regarding closing the account until 9/11/We have received the closure request and are currently processing itWe are unable to provide any
refunds at this time, however if the customer has any type of documentation of a closure request being sent in prior to the date above we can review that for refunds

Unfortunately we cannot take any responsibility/liability for any other company or any issues with a POS system since that is not something we offer nor that we sold to the customer
As previously mentioned there was no terminal sent to the merchantThey purchased a pin pad and agreed that we would reprogram their terminal with our informationThe pin pad was shipped out 4/23/and calls to program the machine were made between 5/2/and 5/9/When we could not get in touch with anyone at the phone number provided on the application, notification was sent to the sales representative for an alternate phone number which was never provided to him
If there is no documentation showing there was a closure request sent to as at a previous date with a fax or email confirmation we are unable to provide any refundsWe will be processing the closure and will waive the Early Termination Fee