iPayment, Inc.

Hello,Upon review of the merchant agreement, it does list the monthly fees currently being charged.  Their is a Schedule of Fees section listing your rates/fees.  Everything currently being assessed was agreed to upon your submission of the application to do business with our...

services. Unfortunately we do have a cost for our services we render, we are unable all charges as you requested.  We provide a service to which has an opperating cost to cover which is why we have monthly fees to charge.  You do not have a cancellation fee however.  We will have your account closed.Please let us know if you have any questions.

Stop IRS Debt.com I paid $1,800 and he said that was payment in full for services to save me money on taxes and they did not save me one dime and I wish to get my money back.

Complaint: 10508276
I am rejecting this response because:
Returned equipment on 6/18/2015 should arrive in 4 business days. 
Regards,
C[redacted]

Hello, we understand the concern for the merchant account. The processing limits are on the original merchant agreement and application set up by the Independent Sales Organization, Flagship. By agreeing to the limits, iPayment must abide by the processing limits do fund the necessary account...

for liability issues. The rate quoted is also on the application; moreover, our records indicated the merchant account requested closure on 10/12/15 on an escalated call.

Complaint: 11120147
I am rejecting this response because: Why it took few weeks we can get the response?
a. We didn't get any responses until we filed to Revdex.com. So every time we want to here from you, we need to file a complaint?
b. If issue a refund is the only way, you should tell us at the first instead holding our money.
c. The guy we talked to said he will send us the transaction increase form every time we time, still see nothing.  
d. The business line is always meet an unusually volume.. so we wrote an email to the company requesting the application to see if there is really a 30 days rule, still didn't get anything.
Overall, the customer services is horrible.
We would like to get any outstanding funds back and close the account as soon as possible. 
Regards,
H[redacted]

Complaint: 10057288
I am rejecting this response because: taking the fund away from our business account without notifications is unreasonable.  In addition, ipayment has not informed us to stop receiving payment by credit card, resulting hard time for the business.  
Regards,
[redacted]

This customer's account was opened 06/06/12, they contacted us 03/04/13 for closing procedures as they were aware the account was open. They were advised we need a closure request form to be filled out and sent in in order to stop service. We still have yet to receive this form which is why the...

account is still open. I attached the closure request form. I will rush the closure upon receiving to avoid additional fees and I will also refund the last 6 months of fees to the bank account on file ending 5435. The total credit will be $449.10.

Please move this complaint to iPayment's profile.  The decision regarding the holding of the funds for this merchant is made by the Loss Prevention/Security Team of I-Payment. Flagship's role in the sales process with this merchant is to explain the rates and fees associated...

with credit card processing and the equipment used for said credit card processing. We then assist the merchant through the application, underwriting and boarding process of their merchant application and merchant account install. At that point, they have a merchant account with I-Payment and all debiting and crediting and holding of funds are handled and determined by I-Payment and we have no control over such decisions.

Complaint: 9937721
I am rejecting this response because:
As of today the refund still has not been credited to my account. I did not want the time period to lapse. There is a possibility it has not credited yet because it is day 6 or 7-10. Thanks
Regards,
[redacted]

Complaint: 10333157
I am rejecting this response because: This is not the contract I signed. I have never signed a contract that states I have fees.  In fact just the opposite.   There was no fees.  You tried to tell me that I had to pay 50.00 bucks because it was I did not verify now you say it is 35.00 a month for that??  What?  Where is my refund or proof of contract showing I agreed to any fees?  This has gone on long enough.  Since this has started ipayment has taken 150 dollars more.   For what I have never processed a credit card through your system. 
Regards,
[redacted]

Our apologies, please see the terminal agreement attached. The addendum does contain the following link where all fees are listed. The terms of the terminal agreement are located in section 6.
http://www.intlcardservice.com/equipment/agreement/

Hello,We are sorry to hear of this issue.  Upon review of the notations on your account, you had stated on the phone you were unsure of whether you sent a written closure request or not.  You stated to our customer service representative that you "probably" sent one in.  I...

understand you verbally advised us to close your account and you have confirmed on the phone and in this complaint that you are aware we require a written request.  During your phone conversation on 6/6/15 after being advised to send in a written request you hung up the phone and have yet to send in a written request.  Please fax a request to ###-###-#### to close your account.In some cases where we fail to close an account we are in grounds to issue a refund.  As we explained to you the procedure and you did not follow through with us, we are unable to refund you the fees applicable per your agreement for services.  Our agreements state you will have monthly and/or annual recurring fees charged whether you process a credit card or not. Until you complete our procedures to close, your account remains open.Please be certain you verify we receive your request as well.  Being that you cannot be certain if a fax or email makes it's way to the recipient without calling and confirming.Thank you.

Hello, we understand the concern for your business.On or about 6/29/15, the merchant account, F[redacted] Video, was set up to process credit cards. iPayment allows businesses to use credit card services and deposits funds into Merchant Accounts. On page 3 of the Merchant Agreement, a Schedule of...

Fees is given to the merchant so the merchant knows the actual rates and fees. Unfortunately these month end fees are used to keep the Merchant Account open and active and the fees can not be reversed. Please call ###-###-#### between 6am PST and 6pm PST to cancel the account.

Hello,
We acknowledge your concerns and we will continue to work with your agent office Swift Capital to resolve this issue. Attached is a copy of the application we received and the application does not state there was a 30 day trial.
Thank you,

We have reviewed the customer’s complaint. Upon the initial signing of the agreement type of services and products sold are asked to be specified so we know what the customer will be selling using our merchant services. If different products/services are sold different merchant accounts are...

required for each service. Since we were not notified that different products were going to be sold on one merchant account we have to review the transactions. The hold is not due to processing on a wireless terminal. The original hold was to be for 180 days however after review a 90 day hold was determined. Due to the multiple products sold the funds will remain on hold for 90 days.

Complaint: 11081808
I am rejecting this response because:  it does not solve the issue....

 National approved the amount that was to be supposed to be credited to my account and I want my money!  I filed a second complaint on Feb. 1.  I do not understand why there are no notes on my account reflecting these issues when my agent J[redacted] has been talking to National on my behalf since June.   Mr. H[redacted] told me today that Revdex.com contacted him and he will be talking with Revdex.com about these issues. 
Regards,
[redacted]

We have reviewed the customer’s complaint and have looked into the account. It appears we have not received the closure request form to process the request. I did attach the form for the customer to complete and return. We will have the account closed once the form is received. As courtesy we...

have agreed to refund the last 3 months of fees. We can look into this further but would need documentation (either an email or fax confirmation) of when the initial closure request was sent to us.

Hello,We are sorry to hear about the issues you have experienced with the independent sales office, Merchant Account Solutions.  Here at iPayment Inc., the processing center, we have closed your merchant account and waived any applicable cancellation fees.  If you were sent...

equipment from the independent sales office, Merchant Account Solutions, then you must return that equipment to avoid any additional charges.Please contact the independent sales office at ###-###-#### to arrange for returning any equipment.Thank you.

Complaint: 11618843
I am rejecting this response because:
Because my name is R[redacted] not R[redacted] 
Regards,
[redacted]...

Complaint: 11101230
I am rejecting this response because:
I did NOT sign anything indicating paying them even they are NOT rendering their services. They did not complete any simple transaction for me. Why I should pay them $1000 for what? Because they are thief. They are lying . I want to them to show me the contract (if they have) with my signature indicating the customer will pay them even we are not doing our job. 
Regards,
M[redacted]