iPayment, Inc.

Mr ***
Can you please provide your merchant number so we may review this for youThank you

We have reviewed the complaintWe are not showing that the customer used the account, however we do send the debits on a monthly basis accompanied by a merchant statement showing the breakdown of all fees billed and our contact informationWe are unable to refund every charge the customer was billed since we did not receive a closure request until this current monthI have received approval to refund the last months of charges totalling $This will be available in your bank account in 5-business days

Complaint:
I am rejecting this response because:
Hello,
I am sending the following information about the response from iPayment Inc
We receive one statement from payments corresponding to the month
of November,
And what I found does not have accurate information because
the numbers does not match of what is in the bank
IPayment statement
Deposits: $
Bank Of America deposits : $
Payment Incis short in deposits with the amount of $
After communicating with Gabriel forts in November 28,
to close the account he proceeds into close in December 03, Thereafter, I have made one call to payment Inc., and they confirmed to me confirmed that the account closed on
December 03, 2014.
Regards,
*** ***

Hello, we acknowledge your concern regarding cancellationOur records indicate, the merchant, Khan Transportation, rejected our attempt to collect the month end fees and claims un-authorizationThis result led to a cancellation on the account 9/28/Unfortunately, this result will not
clear any collection balances as the fees are still valid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11150794, and find that this resolution is satisfactory to
me
Regards,
Y** ***

Complaint:
I am rejecting this response because:
We reject this offer, ipayment took $out of our account unlawfully. We want it all back.
Regards,*** ***

Complaint:
I am rejecting this response because:
Regards,
*** ***
I called them and they still deneying wont give me my money back

">The reference merchant account was approved on 12/11/per receipt of the signed application and agreementWe will waive any outstanding fees and the processing account will be closed by the end of business today 1/16/

I have reviewed the customer’s complaintThe customer’s account with us 2/12/14, per the original application the monthly fees would be $The customer began seeing a $non-action fee since the mandatory PCISAQ (Self-Assessment Questionnaire) had not been completedI am also showing
the annual PCI compliance fee was charged of $The merchant’s account has been closed and no other charges are due and as a courtesy we are agreeing to refund the $PCI annual feeThe refund will be credited directly back to the account on file within 5-business days

Merchant, Frontier Horticultural Services, has funds on hold due to risk issuesMerchant went over the ticket limit of $1,- which raised a flagOn 4/10/merchant, Frontier Horticultural Servies, advised our Risk Representative a charge for $1,was for made for a
month contractThe orginal agreement states a merchant shall not go beyond months of a contract for liability issuesThe merchant then backtracked and stated it was for months and did not want us to contact the card holder

Complaint:
I am rejecting this response because:
I attempted to close this account starting in February and never processed one paymentThe sales rep misrepresented the company from start to finishI had my business manager as a witnessI called and called the company to close the account and was told "You must reach your sales rep"He conveniently not return calls for Three MonthsThis resulted in Hundreds of Dollars in additional fees and the company should waive the "early termination fees" due the the fact it took me Three Months to get the cancellation form faxed to meI must admit they have a legalized scam operatingI will be contacting the Attorney General so he may look into their deceptive ways of doing business if my complaint is not settled in this forumI am requesting the cancellation fee as well as the last Three months of service fees be refunded to me immediatelyThis totals about 600.00.
Regards,
*** ***

Complaint:
I am rejecting this response
While we appreciate the account closure and waiving of the claimed outstanding balance, we would appreciate receiving a copy of the emailed responses which were generated to our business notifying us of the inability to process the Close Merchant Account Request Forms dated and faxed on 1/2/and 3/2/Additionally, please let us know why *** ***'s signature on the 3/2/Close Merchant Account Request Form was not accepted, as our copy of the Merchant Agreement indicates that *** *** was listed as Principal Regards,
*** ***

HelloiPayment recognizes the concerns for small and medium sized business ownersOn the application, we state the schedule of fees as well as our ratesWe simply provide a rate and do not set flat fees per month as the fee will be based on a business' sales for each individual monthTo
cancel the account, please call 800-554-Please provide supporting documentation to any addendum to the agreement as our records show there is a year contract (attached)Moreover, iPayment does not handle the leasing equipment as the leasing company is a separate entity from the merchant service providerPlease contact your leasing company for cancellation instructions

MrCopelan,THe $charge was a pro-rated cost for the PCI (Payment Card Industry) Annual Fee which is $for the year It is charged in the November and December billing cycle, Ms*** had paid it previously as well during the life of the account, this was a valid
charge.In this instance, I have requested the $refunded per Ms***'s request Customer satisfaction is paramount to us, we believe this should resolve the matter

Hello,We are sorry you have been in this situation with funds held by our Risk department. We have taken many calls from you regarding this hold and have explained everything in full. To cover your complaint about not responding to any calls or emails this is not true. We
have many notations showing you have called and been explained all matters regarding the hold. We have explained that the products you are selling are on our prohibited list and we cannot allow for the sales to go through. We suggested that you issue refunds to your customers and accept an alternate form of payment to get your funds. You had stated you would not issue refunds which resulted in us holding the funds. In addition to the transactions being of a prohibited product, your account is now receiving Chargebacks and Retrievals which are customer inquiries/disputes totaling $13,to date. We will have to hold the funds and can review for a release in July. Having Chargebacks/Retrievals equal more then the amount you process in a month poses a very high risk issue.We hope this answers your questions. Again we did offer you a resolution which was to issue refunds to your customers and accept an alternate form of payment which you declined to do.Please call ###-###-#### for further assistance on a timeline for releasing your funds held.Thank you

This merchant’s account was open on 10/22/No request has ever been sent in to have the account closedIf the customer has previously sent this information we ask for fax/email confirmation of them sending it with the original form so we can honor past fee refundsWe are also asking for a
copy of a bank statement showing $being charged to their account since I am not showing that charge coming through our systemThis customer did sign agree to a year contract however, once we receive the closure request form we agree to close the account without the $Early Termination Fee

We have reviewed the customer's complaintI am showing the customer's account is currently still openA copy of the closure was not sent in for processing, if it was sent with the terminal it did not arrive to the processing centerI have attached the form needed to have the account closed
There will be no refunds at this time since the last few billings have been stopped by the customer

We have reviewed the customer’s complaint and also reviewed the agreement that was receivedAll information included is legible and if there were any questions or concerns about what the specific dollar amount for closure, that could have been clarified by the sales representative at the time
of the signingI have attached a copy of the page showing the early termination fee specifics

Hello, We understand the issue of the funds not being deposited into the correct bank accountIn the merchant agreement, a bank account was provided to us which was closed when we initially deposited it; thus, we could not deposit the fundsMoreover, we received a request to change the
business structure on 9/23/as well as the documents to change the bank account which caused the delayWe released the funds 9/24/totaling $3,minus the processing and monthly fees

Hello,
We
have reviewed your account and have acknowledged your concernsWe will have
your merchant account closed today 12/15/We will have November, October
& September fees refunded back to you totaling $August fees are
valid as you originally called in on 8/11/for closure
proceduresPer our agreement, closure requires a day notice written
notice which would have been a closure date of 9/11/We apologize for
the delay in closure and any inconvenience this may have caused.thank you,