iPayment, Inc.

Merchant needs to contact First Data regarding here gift card issue the number is:
Help Desk ###-###-####

Hello,Please contact your agent, the customer service number on your statement or Authorize.net directly and we can get your gateway boarded today. Again, I apologize for the issues experienced so far, we cannot change any of the pass-through networking fees you have conerns about as these are not our fees. These are the Card Brands fees from which we pass through to you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11430619, and find that this resolution is satisfactory to me
Regards,
A*** ***

Are you signed up with I payment under the impression that I was only going to have to pay X amount of dollars, I was charged 125% of that and then thumb they put me on a different interest rate than what they told me so I tried to cancel the account I got the runaround for two months then after I was finally able to get a hold of somebody to try and fix all the fees on my account that weren't supposed to be there they said they would call me back never called me back continue to try and reach out to anybody I get a hold of someone The need to say will do some research and get back to you I never heard back then I finally get a hold of somebody to get a cancellation on it and go to cancel my account they cancel my account and slap me with a $charge that was not authorized and I have no idea what it's for and they never told me that I was going to have it so now I have to go through my bank to try and get it reversed this company has been an absolute nightmare don't sign up with them

Hello,To begin, this client has also filed case under #in May Client's claims of missing funds in the amount of $would be innaccurate as we have explained on the phone with the clientClient is fully aware after phone conversations totaling at least
seperate calls, that the client had a customer dispute (chargeback) in the amount of $on 4/13/Additionally, client will need to provide specifics to match the total quoted of $as this does not match any transaction ledger in our system.As with the previous response to the case #This client posed a high risk to our business and his merchant account was closedClient was running sales outside of the limits approved, selling products prohibited and received many large customer disputes (chargebacks).As this client has filed multiple cases under the same context, we request no further cases to be authorized on this merchant account/business as we have addressed the clients concerns.Thank you

Complaint:
I am rejecting this response because:
Regards,
S*** *** When I filed a fraud claim with my bank the initial charge under Bank Moto discwas reversed, then the company debited my account under a different name ipayment for $forcing me to close the account to stop any further debitsThe company instructed me to file a police report and I will be against this company

The termination fee on this customer’s account has been waived along with the December monthly fee that a stop payment was placed onThis customer does not owe us any fees moving forwardA request has been placed to refund the remaining fees to the merchantThis will be reviewed and
submitted to their account in 7-business days

Re: Bam Liquidation
Merchants funds were held due to exceeding their approved monthly limits that were agreed to on their Merchant Merchant Processing ApplicationThe limits were approved for 30K per month, the merchant processed in excess of 60K in said month
Documentation was requested for verification, along with financials that would support the volumeFunds can be held up to days per the merchant agreement for exceeding the approved volume We released all of the funds back to the merchant on 1/8/The merchant is still processing on this account daily, and has had no other issuesAlthough we try to work all accounts in a timely manner, it appears this account was held at the peak of the holiday season on 12/23/This time of year tends to have a longer lag time due to the volume of accounts being worked

Hello,We believe the complainant is referring to the merchant account for Allentown Pharmacy, Incwhich was closed 6/9/The merchant processed credit card sales up to 6/8/and put a stop payment on June month end feesCurrently, iPayment Incis owed for the processing
volume from JuneAs the account has a balance owed, no refund request may be grantedAll services have been rendered and must be paid for per the agreement with the merchantWe are unable to provide credit card processing for free, as the client placed a stop payment on our charges.The client did receive a partial refund as a courtesy. This was done to attempt retention on the account. As the client has now closed and placed a stop payment on fees owed for services rendered. We will be unable to extend any further courtesy refunds.Thank you

We have reviewed the customers complaint and per the emails the customer attached the customer requested closure on the accounts in JuneWe will honor that closing dateThe customer was billed until August on the accounts, these fees would not apply to the customerThey have disputed the fees, therefore no refunds will be submitted as we were not paid but we will clear any fees owed on the accounts for any charges after June

Complaint:
I am rejecting this response because:
This company falsified documents in the application process in order to pass the account throughThey knew they do not accept business with weight loss centers and listed us as a personal trainer working from home rather than a doctor's office in order to push our account throughWe were red flagged because we had approx transactions in a day which is for a doctor's office, not so for a personal trainer working from home If they had been honest from the beginning, this never would have happenedPlease move our complaint to Ipayment as they suggestPerhaps then it may get resolved and then I will file a review under their page letting people know that their salesmen will lie to make a sale and then their processing company will keep your money
Regards,
Julie Storelli

We have reviewed the customer’s complaintI am showing the customer’s account is currently being reviewed by our Risk Management Department due to the high ticket saleWe are able to review the account for release with participation of the customerWe ask the customer send in recent bank
statements so we can confirm the customer is able to cover the funds at any time if their customer chooses to dispute the transactionOnce the bankstatements have been sent in we can review for release of the funds however until then we are unable to remove the holdIf the customer is still interested in having their limits reviewed to be increased, I have attached thenecessary form which the bank statements will also be used for

Revdex.com:This acceptance is working under the assumption that I will not have the fees charged to me as a creditI was told several times by company representatives that they would attach the charge as a credit on my SSN
This was told to me after I instructed them I would file a fraud claim with my bank should the amount attempt to be deductedAttached is a screen shot of my conversation with sales rep Tim boydI am more than happy to furnish any and all communications from the company in my possession.I thank the company for their prompt action after I filed a complaint with the Revdex.comIf the company had been upfront with all costs associated, I would have probably used them
I have reviewed the response made by the business in reference to complaint ID 11152392, and find that this resolution is satisfactory to me as long as it is honored
Regards,
*** ***

It appears the customer is no longer being reviewed by our Risk Management DepartmentThe funds have been released as of 10/31/The refund our merchant processed to their customer has been sucessfully settled and released

Hello,We are sorry to hear about your issues with our Customer Service. What was the issue that we were unable to properly address for you? We do see you were working with our Risk Management department often and it seems your account was closed as you were processing sales
for a business you did not disclose to us upon application of your account. The amount you are requesting a refund for does not seem to compute to anything we find. What is the refund due for? Unfortunately we are unable to issue a refund for any fees as our services have cost which we cannot refund.Good luck with your future endeavors

This customer’s account was opened 4/29/Shortly after the account opened we received an alert regarding the business’ history, we also were alarmed that an $monthly charge was rejected from the customer’s bankDue to the issues early on we held the funds the customer
processed and requested documents to verify fundsAfter completing the review, the funds were placed on hold for days and we decided to close the account due to Risk issuesThe customer will indeed receive their funds after the day hold

Complaint:
I am rejecting this response because: this is a ridiculous statement on maintaining my closed account--money has been taken since last year from both of my business accounts--this account was closed so their would be no reason to maintain a closed account other than to take money that they did not earn--last time anyone even answered the phone they were looking into it and would get back to me-which they never did!!
There has been a good bit of money on accounts that showed no activity other than them taking money from both--I am in compliance because I have to be in compliance to be able to take credit cards thru m local bank--I am only asking for money to be returned to my bank that was not earned for any reason from this company-I will get the statements from both accounts to show how much they have taken--we are a mom and pop shop senior citizens trying to make a living to have to be taken advantage of
Regards,
D*** ***

We are looking into reviewing this complaint, however I am unable to locate an account with the Merchant Number, phone number, address, and Principal name providedCan you please review the attached information and please provide us with the Business name or correct Merchant account number so we
can proceed with proper assistanceAlso, please confirm what the Bank Descriptor is for the charges you are seeingThank you

We will close the merchant processing account and waive the Early Termination Fee as a courtesyHowever, we do not handle leasing of equipment through iPayment Inc You will need to address this with your Sales Office Swift Capital at
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Complaint:
I am rejecting this response because:
The application I had signed is application, that is what it said, not a contract or any obligatory documentIf account is not activated what does it take to maintain itI was not aware of this charges because in my business checking account it never came up as IPayment, but came up as BANKCARD/MTOT DISC 4***SASHA G SALON & SPA, which to me look like it was charges for discover card (DISC)I only realized there maybe a problem as I called the number on the IPayment statement as it states ( -$64.89) and I assumed I had a credit coming for $from discover and was told thats money that came out of my account and had been charged to my account ever since 6/14/ Seventeen months charges for work they never did total of almost $I don't know how its possible that's been a legal chargesI am extremely disappointed in practices by this company and representative selling their servicesI feel both parties practice deceptive business activitiesPlease reconsider credit to my account in good faith
Regards,
L*** ***