It's Just Lunch

GWP was first contacted about the issue on August 14, The last time we did work at this property was within the month of July The warranty/need for repair concern was brought up after we had already de-mobilized from the job site We had someone re-visit the area of concern to inspect the problem immediately This situation was one that needed the material supplier's input It took our office approximately weeks to engage the material supplier, then another week or to receive their input and response back as far as the quality of their product perhaps causing this deterioration All the while, GWP was in touch with [redacted] of [redacted] informing him of the status Although the timeline may not have been to customer satisfaction, we did our best to keep him in the loop of the course of action GWP and [redacted] ( [redacted] ) were in contact several times to discuss the best date to schedule these repairs Due to holidays, days of convenience for the shopping center and due to GWP's schedule, it was delayed longer than anticipated Rest assured, GWP is full aware that these repairs need to be done, we have no intention of not doing them We always stand behind our work and can be certain when this is rectified, the customer will be 100% satisfied This work will not be done unless GWP feels that the best quality is the end result Since we are now into the month of January and temperatures have been consistently low and not recommended for asphalt paving, this work will be done as soon as able

It’s Just Lunch regrets to learn of any dissatisfaction the consumer has experienced as this is not the norm with IJL It’s Just Lunch will have a supervisor reach out to discuss her concerns and develop a plan for resolution to work with the consumer to provide a positive dating experience and help her achiever her dating goalsThank you

February 27, 0pt;" class="MsoNoSpacing">Revdex.com of Wisconsin [redacted] ID: [redacted] Dear Ms [redacted] , This letter is in regard to Ms [redacted] ’s membership with It’s Just Lunch (IJL)She purchased a membership on 12/20/This membership entitled her to six months of active membership time for a cost of $2, Our memberships are intended to introduce single people to other single people using the qualities discussed in each client’s interview as a guidelineWe arrange the date for our clientsWe start by calling the client and describing the potential date to themWe ask for the dates and times they would be available to meetAfter we continue this process with the other party, we find a date that works for both clients and schedule a dateThen we contact the restaurant to make a reservationAt that point we contact both clients to give them the details about when and where they will be meetingWe have been successfully doing this for the past years Once the date has happened, we contact the client, or the client can contact us, with their specific feedbackThe feedback is used to guide the matchmakers in the matching process On December 30, 2013, she gave feedback regarding her first introduction, PremShe stated he was, “OK, not her typeHe travels two months at a time, she cannot,” also that he was, “socially awkward, OK conversation but strained.” On January 3, 2014, she gave feedback regarding her second introduction, DavidShe stated, “It was good, very nice, and easy to talk toHe was not her style but interests were similar.” On January 17, 2014, she had a date scheduled with her third introduction, GeoffShe has not given us feedback about this date On February 10, 2014, she gave feedback regarding her forth introduction, RickShe stated, “OK, nice guy.” On February 10, 2014, she gave feedback regarding her fifth introduction, JeffShe stated, “OK, not a match, was quieter and not attracted to him.” She thought he was a good conversationalist and asked for someone more educated and career oriented On February 13, 2014, she gave feedback regarding her sixth introduction, BrianShe stated, “OK, he’s really nice but not at all her typeNot attracted, too religious, too judgmental.” During this call, she stated she was upset about the men she was being introduced to She was then transferred to her matchmaker, [redacted] During their conversation, they decided we would focus our efforts on finding men who were active, fun, fit, had a good sense of humor and were interestingUsing these focus points as a guide, [redacted] told Ms [redacted] about one of her clients, Vince and encouraged her to meet himThe call ended with Ms [redacted] stating she wanted to think about moving forward and she would call us back to discuss on February 20, On February 15, 2014, Ms [redacted] filed a complaint regarding her membershipShe is asking for a refund of her membership fee Ms [redacted] ’s feedback does not really specify that the men selected are “dismal”The feedback appears that she just has not yet been attracted to one of her datesShe is early in her membership and still has months to date with usOn February 10th we received her most constructive feedback regarding the direction she would like us to take with her matchesWe are more than happy to continue working on finding educated men who are career focusedIf she would like to set up a phone consultation with a matchmaker, or her coordinator, to review her preferences we would be more than happy to set that upWe know that from time to time dating can be difficultWe are hopeful the next man we introduce to her will result in a successful date Ms [redacted] ’s membership agreement states IJL does not offer refundsWe have provided Ms [redacted] with matches per the agreement and can continue to do so For these reasons, her request for a refund is being denied We would like to continue working on finding more dates for Ms [redacted] At the time, we will be providing Ms [redacted] with weeks of hold time and will be placing her membership on a complimentary hold while the Revdex.com helps to resolve this matter We are looking forward to working with Ms [redacted] in the futureUnless we hear differently from the Revdex.com, we will start coordinating dates for her on 4/27/ If I can be of further assistance please contact me at ###-###-#### Sincerely, IJL Milwaukee

Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Revdex.com Broadway Suite Oakland, CA XXXXX RE: Case# [redacted] To Whom It May Concern: Ms [redacted] became a client with It's Just Lunch on 2/11/for a month membershipSince joining the service, our team has selected gentlemen for her to meet, of which she has accepted and we have set dates forI have included a copy of her signed agreement for your reference Ms [redacted] also met with her matchmaker in the preliminary part of her membership to go over her parameters in depth and to gain a more personalized connection We find this complaint very confusing given that Ms [redacted] is claiming she has received no service from us when in fact we have been working closely with her and have been providing the service to her as contracted for the last monthsMs [redacted] 's month membership has reached its expiration at this point, so in order to continue her service, she would have to extend her agreement We will reach out to Ms [redacted] to clarify any confusion and offer her her options to move forward with a second membership Please feel free to contact me with any additional questions Best Regards, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint is they sell the service as something other than it is- they pretend they are an upscale matchmaking service that knows how to match like individuals and that they have thousands of available matches when in fact they are nothing more than an online dating service- they took 3200.00dollars and gave me matches in months- really? Each match was so off it was extremely uncomfortable and I asked for a refund a couple weeks into it because I quickly realized what a scam- I also know from talking to the people I metThat I wasn't the only person that felt this way- these people need to be put out of business Final Business Response / [redacted] (4000, 9, 2015/09/18) */ Revdex.com Broadway Suite Oakland, CA XXXXX RE: Case# [redacted] : [redacted] To Whom It May Concern, We stand by our original response which states: "Ms [redacted] became a client with It's Just Lunch on 2/11/for a month membershipSince joining the service, our team has selected gentlemen for her to meet, of which she has accepted and we have set dates forI have included a copy of her signed agreement for your reference Ms [redacted] also met with her matchmaker in the preliminary part of her membership to go over her parameters in depth and to gain a more personalized connection We find this complaint very confusing given that Ms [redacted] is claiming she has received no service from us when in fact we have been working closely with her and have been providing the service to her as contracted for the last monthsMs [redacted] 's month membership has reached its expiration at this point, so in order to continue her service; she would have to extend her agreement We will reach out to Ms [redacted] to clarify any confusion and offer her her options to move forward with a second membership." We want to re-emphasize that our team worked diligently to select gentlemen for Ms [redacted] , unfortunately, she chose not to meet all individualsWe encourage our clients to take every introduction our team selects for them, in an effort to maximize their membershipWe find that clients who trust the process and the experience of their matchmaking team will usually have more success I know that in the dates that Ms [redacted] did have, there was at least one gentleman that she really liked, exchanged phone numbers with and would have seen againOf course we cannot guarantee that our clients will find love through this process, we certainly were attentive to Ms [redacted] 's feedback and did our best to find her a great match We are always available to discuss this further with Ms [redacted] and would be happy to continue working with her should she choose to extend her time Please feel free to contact me with any additional questions Best Regards, [redacted] Operations Manger

My name is ***I have been working with [redacted] from It's Just Lunch for approximately monthsI am extremely happy with the efforts and professionalism I have received Not only have I had a good number of dating opportunities , I have experienced meeting some wonderful peopleI believe that can only happen when you have someone like [redacted] managing your membership [redacted] takes the time to listen to my questions and or concerns and trys her very best to match up two people that share commonalities expressed during the interview process This has assured me It's Just Lunch is the real deal and works hard to assist their clients Thanks IJL and Thanks [redacted]

It’s Just Lunch regrets to learn of any dissatisfaction the consumer has experienced with her membership We are very happy to report that the San Diego It’s Just Lunch office has recently undergone a change in ownership As the new owners of the office we want to assure the consumer that customer service is very important to us At the time of the transition the consumer’s membership had since expired, however, It’s Just Lunch has reached out to the consumer to provide an amicable resolution and hopes to provide a positive dating experience and we are awaiting her responseWe look forward to working with her going forward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below March 21, I am very disappointed in the response from Its Just LunchThey once again are putting all the blame on me and taking no responsibility for their actionsYes, I did contact them on 3/to request the cancellation form necessary to prevent any future billings by IJLThey neglected to respond to my rebuttal of their denial so I could only assume that they were again showing poor customer service by ignoring this complaintI took the appropriate step to protect myself from their automatic future billings; in no way should my contacting them be viewed as my approval or willingness to accept what they have done The fact that they point out the miscommunication between [redacted] and myself, let's me know that they read my letter but shows that they are not taking any responsibility for anything else that has happenedThey are ignoring the fact that most of my matches were selected prior to several of my dates which in no way allowed for my feedback thus leading to several dates being very similar and in no way what I was looking forIf they had done what they said they would do, select my matches based on my criteria and feedback, I can only hope that thus would have been a much better experience When [redacted] answered, I reiterated my concerns, making her awake of the complaint I filedI got the impression she was unaware of this as she expressed her sympathy and offered again that Vince was a great match for meI stated that I was sure I was stuck, and that I didn't want to waste the money I had spent but that I do not trust the organization and am not comfortable working with IJLI did mention the only way I would continue would be if I could see my matches ahead of timeTo me that is a fair compromise to the awful situation this organization has put me in This case is not closedIJL has breached their contract whether they are willing to admit it or notI have been given no reassurances from them that anything will change regarding my match selection which does not provide any sense of comfort nor does it make me want to continue to work with themThey have done nothing to earn my trustIn fact, everything they have done has led to this compliantTheir contract doesn't mention anything about the word of mouth conversations and promises made by their employeesI am not denying that they provided several matches for me but the quality of matches was nothing like I was promised They seriously misrepresented the clientele they are working with and falsely led me to believe that they would take my criteria and feedback into considerationFor them to think that everything is fine because I called to get a cancellation form is ignorantThe fact that they are unwilling to take any responsibility for their actions is disrespectfulThey may be confident that they can provide a positive experience but I have no confidence in the organizationI am very disappointed in their response as it shows they really do not care how they treat their clients Regards, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Revdex.com Broadway Suite Oakland, CA XXXXX 7/29/ RE:Case # [redacted] To Whom It May Concern: No Credit is Due The card member, Ms***, joined It's Just Lunch on April 22, under a membership that provides for twelve (12) months of serviceWhile the card holder claims that she is due a full or partial refund, no refund is due per the terms of our agreementIn the State of California the card member had three business days from the date of the agreement to cancel her contractThe card member did not cancel her agreement within the statutory periodMs [redacted] also signed the contract on April 22, at that time she entered her California State Drivers License Number which is DXXXXXXX Ms [redacted] was contacted the very next day after joining and was told about her first match ***Their date was originally set for 5/7/at 5:30pm at Cilia's in San Francisco, CA [redacted] then had to reschedule the date for 5/14/This date was again cancelled by [redacted] as he found out his company was relocating him and he would be moving In response to this, we selected a new match for Ms***, ***Ms [redacted] was told about [redacted] on 5/19/and their date was set on 6/1/at 12:30pm at Café de la Presse in San Francisco, CAAfter the date Ms [redacted] called with feedbackShe indicated that the date went ok and he was nice but seemed a little reservedShe did not feel chemistry and so we made note and told her we would move forward with the next match During the sof Ms***'s first date, we also met with her in our San Francisco office for her in-person meeting on 5/26/During this meeting we informed Ms [redacted] that we would be adding on one (1) extra month of active time to her membership in an effort to preserve goodwillAlthough the initial cancellations from her first match, ***, were out of our hands, that is certainly not how we would like our client's membership to start out On 6/10/15, I also attempted to reach out to Ms [redacted] to ensure that she was having a good experienceI continued to reach out with no response until 6/29/When we finally connected, we reviewed her membership and I let her know that we have many wonderful men to match her with and that her membership was for months so we have plenty of time remainingI also reminded her that we added and additional month of active time onto her account On 7/8/15, we called Ms [redacted] to tell her about her next match [redacted] We called [redacted] days in a row and did not receive a response, and as protocol, and to not keep Ms [redacted] waiting, we placed his account on a courtesy hold and continued to match Ms*** On 7/13/15, we received a letter from Ms [redacted] requesting a refund and stating that we breached her agreement because of the pace in which she was receiving dates and that the matches were not to her exact specificationsIn our immediate response back to Ms***, we communicated that again, even though her membership was slow to start, we had added an extra month of active time onto her account to compensate for thatWe also reiterated the terms of our agreement which state, "IJL introduces members based on the judgment of IJL's employees who may take into account the general criteria and guidelines specified by its members." In this conversation it was also emphasized that we understand that not every match will be a fit, and based on each client's parameters and availability the pace in which they go out may varyThis is why we allow a full year to work with our clients and why we cannot guarantee the exact pace in which they will have dates Ms [redacted] is not eligible for a refund per the terms of her agreement which state, "You, the Client, may cancel this agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of this agreement, excluding Sundays and holidaysTo cancel this agreement, mail or deliver a signed and dated notice, or send a telegram which states that you, the Client, are canceling this agreement, or words to similar effectThis notice shall be sent to It's Just Lunch!, San Francisco [redacted] XXXXX" In addition to signing the contract, Ms[redacted] specifically signed and acknowledged our cancellation policyI have included a signed copy of her agreement for your reference As we have repeatedly told Ms***, we have lots of time remaining on her membership and many wonderful gentlemen to introduce her toWe are excited to move forward and get her out on her next dateOur hope is that we are able to help Ms [redacted] find a loving an lasting relationshipHer membership is currently on hold per her request, and we are happy to resume as soon as she is ready Please feel free to contact me with any additional questions Best Regards, [redacted] Operations Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have read [redacted] 's response to my complaint and she has refused to refund the rest of my membership moniesMs [redacted] only focuses on the part of the contract that states "the client is entitled to a full refund if the client cancels this agreement by the third business day"I am reading the first part of the contract that states, "If, despite It's Just Lunch's (IJL) efforts, IJL is unable to provide Client with introductions as agreed to under client's membership, then all remaining monies will be refunded on a pro-rated basis, less a Two Hundred Dollars ($200) interview processing charge." I am completely dissatisfied with the level of service provided by It's Just LunchNot only was I matched with one date within months, the person I was matched with did not meet my criteria How can IJL justify charging an obscene amount of money for one date in months? This is NOT what we agreed upon during the interview on 4/22/ I disagree with the events that unfolded in the months that I have been a client with IJLMs [redacted] states that [redacted] canceled the date after weeks of phone calls because his company was relocating himThis is not what [redacted] ***, my previous matchmaker and Senior Director of IJL, informed me [redacted] decided to put his contract on hold because he found someone he liked and did not want to continue dating Ms [redacted] is not completely honest with her statement that she attempted to reach out to me from 6/10/to 6/29/It was I who called IJL to find out about my next dateI was the one who had difficulty trying to speak with Ms [redacted] , who did not return my phone callsWhen we did speak, she told me she would have a match by the end of the week and promised to call me with the details, but failed to follow upI then had to call her again and try to connect with herI was told that she was on holidays and no-one else in the company would be able to help me until she got backOther times, the receptionist would tell me after placing me on hold for minutes that [redacted] was "in a meeting"Only when I sound upset that miraculously, [redacted] would call me back within minutes that same evening Ms [redacted] failed to add that she matched me with a person who was completely not what I wantedHe was not of the right ethnicity, not the right height and not what I had requested despite my telling Ms [redacted] and the date coordinator twice what my specifications wereI then had to call Ms [redacted] the next day to reiterate what my specifications were The next match was a man named [redacted] This was set up on 7/8/but only because I was very upset about how slowly things were progressing especially since I had invested $in this companyI told Ms [redacted] in clear simple language that I wanted a refund of the remainder of my contract if I did not have a match by 7/10/That is how I was finally set up with [redacted] Apparently, the date coordinator couldn't reach [redacted] I had to call IJL again the following Monday, 7/13/15, to follow up on my potential dateIt was at that point that, like ***, [redacted] had decided to put his contract on hold and was off the marketI believe that these scenarios were no coincidenceIJL does not have enough men that fit my criteria and is trying to pull a "bait and switch" scam on meIJL will entice you into believing that there are "many wonderful gentlemen" (***'s words, not mine) that fit all my criteria, then after 2-weeks of trying to reach this "wonderful gentleman", will find out that he has found someone and decided to place his contract on holdThus, another weeks have gone by and they have more weeks of the client's money in their pocket Ms [redacted] then states in her reply that "not every match will be a fit, and based on each client's parameters and availability the pace in which they go out may varyThis is why we allow a full year to work with our clients and why we cannot guarantee the exact pace in which they will have dates"I believe and I think many other people who have of sound mind and reason, would determine that one date every months is completely unreasonable, especially if IJL is charging $per yearThat amounts to $for one dateI could have joined over online dating sites for that much money! I therefore, decided to put my contract on hold so as not to let the clock continue ticking and find out I am entitled to less and less money, in the event, I am able to secure a refund It is also completely unreasonable to stipulate in the contract that "client guarantees at this time that he/she does not work or consult for another matchmaking/dating/introduction company"How does a reasonable person expect to put his/her life on hold while IJL takes its sweet time to come up with a match for a client? I believe IJL is holding clients hostage by forbidding them to enroll in other online dating services, making them completely dependent on IJL and emotionally very vulnerable I am not the exception with regards to how I have been mistreated by IJLI decided to look at Yelp to see what other Clients thought of IJLIt turns out that there are more than negative Yelp reviews for IJLMany of the complaints are similar to mineBait and switch scams, refusal to refund the remainder of the contract, poor customer service etc etc Not only that but the Attorney General of New York successfully settled with IJL International regarding poor business practicesThe company paid fines and costs to the state and agreed to reform its business practicesState Laws limit how much a dating service may charge, and also require that consumers be provided with numerous other protectionsState law limits the amount a consumer can be charged for a social referral services contract at $per yearIf IJL agreed to implement policies and procedures, then why is IJL San Francisco still charging outrageous amounts of money to its clients??? I have tried to be reasonable in terms of having the remainder of my contract refunded less the $interview processing chargeI am not requesting the full $but rather $I think that is a good compromise especially since I have gone through a lot of emotional turmoil in trying to work with IJL, not to mention the time wasted on this scam of a company I would appreciate any help Revdex.com can give me in resolving this dispute

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company claimed to have matches for me in the Richmond area when I signed up in April I went on one date, as previously stated, and did not hear from them again for months They claimed to hand pick your dates meeting your criteria discussed with the dating coordinator They then tried to set me up with a client that wants children as one of his criteria, I am years old, and clearly not a "good match" for this person, so I declined that match (With the premier membership you are allowed to decline dates that do not meet your criteria) months went by without a match or phone call When I did email my dating coordinator with complaints she took full weeks to respond to my email; the contract says they are responsible for responding in hours I was promised a service of dates over a month period and did not recieve this In addition, the dating coordinator was unorganized, confrontational and argumentativeFor such a highend service and fee of 2000.00$, you expect better service and for them to fulfill their end of the contractual agreement I do not want another dating coordinator, I want a partial refund I went on one date and would like the remaining back Thank you Regards, [redacted]

March 21, Revdex.com of Wisconsin [redacted] ID: [redacted] Dear Ms [redacted] , This letter is in regard to Ms[redacted] ’ membership with It’s Just Lunch (IJL)She purchased a membership with a company called [redacted] DBA [redacted] on 06/23/This membership entitled her to eight referrals for a cost of $2,On 07/01/ [redacted] went out business; the owners of [redacted] made an agreement with IJL that IJL would provide the opportunity for the existing [redacted] clients to continue to meet peopleOn 07/23/Ms [redacted] ’ signed release form was received and processed in our MN office(Please see the attached release form.) The release form states: “Since all fees under my membership agreement with [redacted] were paid to another company and not to IJL, it is agreed I would have no claim against IJL or Heartland Introductions, Incincluding, but not limited to a claim for any type of refund or demand for additional services, or a claim of breach of contract I specifically authorize IJL or its affiliated IJL locations to refer me to any other IJL client for the sole purpose of social referral, and hereby waive any and all claims, damages, losses, or causes of actions arising out of any such referral and indemnify and agree to hold them harmless from any and all claims, damages, losses or causes of action whatsoever resulting from any referral provided to me I understand that IJL screens members, but does not conduct criminal background checks” Part of the conversation with Ms [redacted] was about moving forward meeting more single men using the IJL methodMy statement “Ms [redacted] was not 100% sure she was interested in meeting more people through the IJL method.” is accurateIf there was a miscommunication regarding the next steps in this process I apologizeIJL is dedicated to the success of our clientsWe are hopeful the next date we coordinate will have successful results We are very interested in moving forward on Ms [redacted] ’ membershipGiven the circumstances regarding her last date we will give her credit for another dateWe will coordinate more introductions for her Since we were not clear if Ms [redacted] wanted to move forward we placed her membership on holdProvided this matter with the Revdex.com is closed in our favor we will start working on providing more dates for Ms [redacted] If I can be of further assistance please contact me at ###-###-#### Sincerely, [redacted] Office Manager IJL Milwaukee and Minnesota

I am writing in response to the complaint made by [redacted] [redacted] became an It’s Just Lunch (IJL) Client and signed a contract on 7/12/(attached.) She purchased a 6-month membership The last time we had contact with [redacted] was in August of 2014, per her request She did meet two legally separated men because when she was taken on as a Client, she indicated that she was open to any marital status – this includes ‘legally separated.’ When we spoke with [redacted] after she was introduced to someone who was legally separated, she did indicate that she was not aware that we had Clients that were legally separated We discussed it and she indicated that she did not want to meet any men that were legally separated, we immediately updated her preferences The next step of [redacted] ’s process was coming in to the office for her in-person meeting with her Matchmaker; however, she canceled the scheduled meeting and let us know that she was busy with writing a book and would not have time to date We let her know we’d put her membership on hold and that she would be able to use the remaining months of dating time in the future We have not heard from her in almost a year until receiving this Revdex.com complaint ( [redacted] is correct that cancelation of the contract is not an option.) Please let me know if there is anything additional I can do to help resolve this complaint

Initial Business Response / [redacted] (1000, 10, 2016/03/13) */ It's Just Lunch regrets to learn of any dissatisfaction the consumer has experienced with their membership thus far as this is not the norm with IJLWe have been attempting to reach the consumer to discuss her concerns and her next matchWe urge her to reach out to us so we can address her concerns directly to resolve the matter and provide a positive dating experienceThank you Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/03/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I spoke with and emailed "Miya." I told her that I am hoping for a refund of $I paid $for dates in months and had dateI think that is a fair request Final Business Response / [redacted] (4000, 21, 2016/05/17) */ It's Just Lunch apologize for the delay in responseThe consumer responded to the Revdex.com on April 27, and IJL received the updated response from the Revdex.com on May 12thIt's Just Lunch is able to provide the services under the terms of the membership agreement and accordingly a refund is not appropriateThe consumer is on hold because she requested to be on hold and she is not open to receiving matches at this timeIf she would like to return to active status we urge her to contact IJL and we will start the matching process for herWe look forward to working with herThank you Final Consumer Response / [redacted] (4200, 23, 2016/05/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) They told me that it was a 6-month membership and buried some details in the fine printThey have had many, many complaints from others re: their serviceThey need to come up with a fair number and let's go our separate ways

This is my forth time with IJL over the past years (first IJL date was in Summer and my most recent one in December 2016), and I have mostly positive opinions about this dating serviceFirst (positive), the staff from the match makers to the date coordinators have always been very friendly, courteous, and professional with me at all timesSecond (positive), there has been many improvements with the dating service since my very first session in 2007: an after hours call number to report a last minute date cancellation so one does not get "stood up" (and I've been stood up several times), a friendly reminder notification (text, phone call, and/or email message) of a date at least 1-day prior, date coaching options, in-person interviews, etcMy overall experience with IJL in has improved greatly since my first experience in But one of these improved experiences is with my dating attitude itself (and not with IJL) as I have learned you must be mentally ready and happy with one-self before jumping back into the dating gameThird (negative), I still think the match-matching process still needs improvement as I still get "not my type" dates, but then again this can only be improved with open communication between myself and my dating coordinator and/or match maker One must communicate openly with what his/her dating preferences are, and then make the necessary modifications as time goes by We are limited to only those that sign up to the dating service I continue to return to IJL because I'm more frustrated with the c [redacted] online dating sites and apps who seem to have the "fake" and unprofessional daters IJL seems to have the more serious, professional (they can pay the big $) daters I want to meet...I just need to be more patient and perhaps more "open-minded" to find my true type

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Please find my response to the recent rebuttal from the company (IJL).Their claims are and misleadingIt is clear that they have a reputation for deception and not are trying to present a composed argument to avoid the facts.Here are the facts:IJL does not match clients with proper candidatesThey simply find the mutual opportunity to mix people up to keep their record of making people have lunches (datesTheir process is not standardized so their is no accountability of the true effort anyone is putting to match clientsThis process is also fraudulent because it is not clearly detailed to clientsTheir no refund policy is clear and irrevocable evidence that they know their service is below standard and the likelihood of people requesting a refund is high given their failure rateThey have been a subject of several action lawsuits because of this poor business practiceThere is no regulations or quality control so the service is a failed outcomeThe people who work there, call themselves professional match makers, but they have no certifications, education background in any field that could be related to this area of expertiseThey are simply professional sales people who con customers into buying a service that is never delivered.Background,On October, I signed an agreement with the DC branch of IJLFrom that date until the first date on Dec, there were no dates and no explanation for why the company was not putting more effort in my match-making planOn that date, I met a lady named [redacted] who was older than me and absolutely outside of the parameters I had discussed with MsM***.The date with [redacted] back in December was a total disaster which ended in her giving me her business card and selling her services as a financial managerThough I had asked for a refund in November and also later in December, MsM [redacted] convinced me to go on at least one more date to see how it would workI told her then I reserved the right to request a refund regardlessThe second date was set for January 6thAlmost a month later from the first dateThe lady's name was ***This was also a total mismatch and I felt that MsM [redacted] simply did not understand my interests no cared to listen to my needs [redacted] mentioned several times how disappointed she was with the service and that she had been with them for six months without one good dateShe also expressed her gratitude with me for being the first good date.The third date occurred on Jan 7th and it was another disappointing eventI found no commonality and no attractionThere was not even a desire for the same tasteI gave MsM [redacted] a full review of the date in hopes she would realize that I was not being provided with quality candidatesI again, asked that you please refund my money so I can stop wasting my time and spending money on failed dinner datesThe fourth date was sometime in March on a Tuesday and I was shocked not only at the lack of match-making, but also that the date did not even try to look good for the dateShe literally walked over from work with her hair messed up and clothes that looked like she was just at home laying on the couchShe was quiet, sleepy and very uninterestedAs always, and as all of the female clients who went out with me, they will tell IJL, they had a good timeI made sure I was a gentleman and created an entertaining environment.Finally the fifth date, was a ridiculous match that made me realize you are not even the least concerned with my interests or the real possibility that I may find a true matchThis is where I realized the people at IJL in DC are just throwing a list of women at me so I can be their date and I am spending money going on these dates without the possibility of actually finding loveI have spent over $on these dates with no positive outcome.I am still hopeful that the IJL corporate leadership will honor my request to refund my money or at least part of it to show their willingness to rectify this internal quality problem and lack of SOP for their process.The amount of my membership was $2,800.Their offer to extend the membership was a failure as wellSince they "extended" the membership, back in March, I went on one date and it was another disasterThe lady I went out with was very appreciative of my, but I was simply disappointed with the matchTheir claim that I have texted with anyone is simply not trueI can prove this either in a legal court or with any statements submitted to Revdex.com on my phone recordsI have never corresponded with any of the women beyond our date except with the first lady who was trying to sell me her business.In summary, this branch of IJL is fraudulent in their practices and I do not believe they represent the larger corporate entityYet, they have wasted my time and taken my money with out providing a decent service that would merit their contract being upheld Regards, [redacted] ***

Hello, I am Patty, year old professional female with adult kids and grand kids I have tried dating on my own, bars, online, friends setting me up, for the past several decades, no luck, meeting quality professional males!!! One of my co-workers told me about IJL I read great reviews on Revdex.com and decided that I wanted to try it! After several months of talking about it, I finally joined in April I am enjoying my experience with the staff, my dating coach, and now have gone out couple times with someone who is well rounded and has a professional career and found many common interestsI love the coaching aspect of the program so much!! In my sessions with my coach, I am able to ask as many questions, and request advise and feedback! I am enjoying learning so much about myself and enjoying the journeyI love the quality staff members, especially Lucy, who has been very professional, patient, and just awesome! I would recommend IJL to anyone who is interested in investing in themselves and open to learning about quality dating, correcting past behaviors and attitudes, and want to find someone with the same values and goals in life and a life partner! I am very excited to be a member!

It’s Just Lunch regrets to learn of any dissatisfaction the consumer has experienced as this is not the norm with It’s Just Lunch The Client joined on September 22, to date in the Cincinnati, OH market and has months or dates, whichever comes last Her membership agreement notes “Client agrees and understands that Date Introductions will be made in expanded markets requiring travel outside of Client's local geographic area.” It’s Just Lunch has provided the consumer to date with dates introductions, which she has attended and provided feedbackWe work with busy professionals and accept the information they provide to IJL and expect our clients represent themselves honestly We would never misrepresent a match to another clientAll clients go through the same interview process, as did the consumer It’s Just Lunch cannot guarantee chemistry or attraction and we may take into account the general criteria and guidelines provided by the consumer, their postdate feedback and our years of matching experience We have contacted the consumer to discuss he concerns and will continue to reach out to her to come to a resolution as our goal is to provide a positive dating experience and help our clients achieve their dating goals

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Hello, I did speak with [redacted] on the day in question that she mentioned However, I did not say I did not want to continue my membership I stated I wanted to meet professional men I also did not know that IJL did not conduct criminal background check, as elove said they did If criminal background checks are not done, I don't understand why the high cost of the membership Oneline dating is just a fraction of the cost and I can conduct my own background check locally I was told by elove, that a nation wide background check was conducted, and that's why I went with the agency I did however ask [redacted] that since I drove so far to meet this member, and wasted my time, money and gas, that an additional date could be added out of consideration for my inconvenience I DID NOT say I wanted to end my membership It was not my understanding that my membership would expire in September, I also stated I did not want to be matched with someone just for the sake of meeting because it has been months since I had a call I stated, if there was not a suitable match for me, someone could give me a courtesy call to say we are still working on finding someone Regards, [redacted]

Initial Business Response / [redacted] (1000, 6, 2016/01/20) */ Its Just Lunch regrets to learn of any dissatisfaction the consumer has experienced as this is not the norm with IJLThe consumer's membership is expiredHer membership was cancelled under the terms of her membership agreement and is no longer a member with IJL, however, her initial fee is non-refundable, which is outlined in the client membership agreement We wish the consumer the best in her dating journey

Client was contacted and requested Thursday, October as the best day to reach herThis email from the Revdex.com arrived today, Wednesday October late afternoon after our call to client was already made Thank you!

Initial Business Response / [redacted] (1000, 11, 2016/08/05) */ It's Just Lunch regrets to learn the consumer did not have a positive interaction with IJL during her initial intake processThe consumers concerns have since been resolved and we wish her the best in the futureThank you Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/08/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company did not act in an ethical fashionThey charged my card without my authorization and made it VERY difficult for me to finally obtain a refundThey kept pawning me off on other people and delaying the refund as they held my $illegitimatelyThe public should be made aware of their practices and their rating should be at the lowest levelThey are a scam