Italian Kitchen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12033091, and have determined that this proposed action would not resolve my complaint.  While "Angie" sounds nice and seems to understand what she is talking about............They have promised this same check for 1.5 months now and apparently never even bothered to process a request for a check dispite my many phone calls..  This company made choices to use cheap, uneducated labor overseas, so they suffer from their own VERY bad decisions.  ++ the people they do have in the U.S> take offense when you tell them how their product is perceived in the market place in 2017.The day I actually do receive a check is the day I will clear this dispute..How sad, one has to file a Revdex.com dispute just to get back what is actually theirs to begin with..Hearst Corp/Houston Chronicle is exactly what Donald Trump is talking about== this proves it.  Can't be trusted ~!~!
Regards,

Ms. [redacted],My apologies about your delivery service.  I have contacted the field and zone manager in my office to resolve this issue.  Please contact me at your earliest convenience to discuss further.Sincerely,Angie [redacted]713.362.3305

Mr.**,I will email you a written explanation about your one year subscription and the future premium issues for 2016.Sincerely,Angie H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution would be satisfactory to me.  Thank you very much for your assistance in this matter. I will wait & see if & when the refunds comes about, Thanks again.

We have made 3 attempts to reach you to discuss the details of your complaint without success. We have left messages for you via phone and as well through the Revdex.com complaint you filed and still have not have heard back from you. Please contact us as soon as possible so we can bring this matter to a close.
You can reach us through our customer service line [redacted] or via email at [redacted].
Thank you

[redacted]My apologies for the billing issue.  I have credited your account for the premium issue charges and opted you out of those charges going forward.  I will send you a confirmation email of the credit and my contact information.Sincerely,Angie H[redacted]

Ms. [redacted]I am reviewing your account and will personally follow-up to discuss the charges.  If I'm unable to speak with you my contact information is as follows, angie.h[redacted]@chron.com.Sincerely,Angie H[redacted]

Mr. [redacted]
 My apologies for the annoying phone calls you were receiving from our sales department.  I have removed your phone number off our call list and also removed the $4.00 balance off of your account.  If I can be of any assistance going forward please let me...

know.Sincerely,Angie H[redacted]

Mr. Lackey,We apologize for the inconvenience this has caused you.  We received a request to stop upon the renew date of 3/5/2017, however a refund of $9.00 was processed back you on 3/3/17 to card ending in [redacted].  You may be receiving it this week.  When we added a credit in order to...

refund, the system restarted the account, please disregard the small past due notice and any other notices from this point. Thank you,Deirdre [redacted]Houston ChronicleCustomer Care Representative.

We have received your complaint and as you know, have contacted you regarding the situation. At this point we are reviewing the start and history of your account due to previous years of service your account has been active and receiving payments. The item that you presented...

requires an in depth review and the information previously provided wasn't sufficient to authorize the demand for refund you presented. Once we have completed the review we will be in contact regarding the resolution of the matter. We apologize any inconvenience this has caused you and understand your frustration.
 
Thank you

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  A manager contacted me right away and resolved all the issues.  Thanks so much for your help!

[redacted]After reviewing your account I see [redacted] spoke with you in regards to your billing concerns. Your account was adjusted to honor what was promised to you. My apologies you had to submit a Revdex.com complaint to get your voice heard.  If I can be of any assistance going forward please...

contact me at [redacted]Sincerely,Angie H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]  Although we have not yet met a resolution, I am hopeful that we will.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Sent: Friday, October 30, 2015 9:07 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted] Houston Chronicle did call me to apologize & removed the $27.95 from my credit card. Thank you for your help. [redacted]

[redacted]My apologies for the billing error. I have removed the balance from your account and processed a refund totaling $21.70. You will receive your refund with 2-4 weeks.  Any questions please contact me at [email protected],Angie H[redacted]

[redacted]My apologies your delivery issues have not been resolved.  After reviewing your account I do see multiple complaints have been processed over the last several months.  I have contacted the field and zone manager as well as our circulation directors to get this resolved...

immediately.  I did process a 2 month credit to your account but most importantly I will get your delivery issues corrected.Sincerely,Angie H[redacted]

Revdex.com:
This letter is to inform you that Houston Chronicle Publishing has carried out to my satisfaction the resolution it proposed for my complaint, filed on 11/2/2016 and assigned ID [redacted]
Regards,

Hello Mrs. [redacted],Thanks for speaking with me this morning.  I just want to confirm that your Sunday Only subscription is still active at $1.00 per week for 52 weeks.  I have entered a permanent notation on your account to waive the Bill Processing fee in the amount of $8.95 per...

bill received.   If you have any other issues with billing, please contact us direct at 713-362-7171.Thank you for your business,Deirdre [redacted]Customer Service SupervisorThe Houston Chronicle

Mr. [redacted]After reviewing your account I opted you out for future premium charges also credited you for the $5.00 you were overcharged.  Your rate will not increase going forward.  Please contact me if you have any questions, 713.362.3305.Sincerely,Angie Honerkamp

[redacted]
 I attempted to call you but got no answer, I left you a message that I have notified the district managers to see that you receive redelivery of a complete paper today.  We are crediting the account for missed deliveries.  ThanksDeirdre B[redacted]Houston Chronicle Support...

Team,